Subscription & Billing
Manage your subscription, payments, cancellations, refunds, and billing questions.
How do I request a refund?
Request a refund for your CENTR subscription based on your platform: reportaproblem.apple.com for Apple, Google Play Store for Android, or [email protected] for web subscriptions.
I cancelled my subscription but was still charged
Learn why you might be charged after cancelling and how to verify your cancellation status or request a refund if charged in error.
What happens when my free trial ends?
Your free trial automatically converts to a paid subscription unless you cancel before it ends. Learn how to check your trial end date and cancel if needed.
What is the refund policy?
CENTR's refund policy varies by platform: Web subscriptions refund most recent charge only, Apple and Google handle their own refunds with different policies.
How do I view my subscription details?
Check your subscription plan, next billing date, and payment information through your subscription platform settings.
Will I lose access immediately after cancelling?
No, you keep full access to CENTR until the end of your current billing period when you cancel - you've already paid for that time.
How do I reactivate a cancelled subscription?
You can reactivate your CENTR subscription anytime by resubscribing through the same platform where you originally signed up.
Understanding auto-renewal
Your CENTR subscription automatically renews at the end of each billing period unless you cancel. Learn how auto-renewal works and how to manage it.
How do I upgrade my subscription plan?
Switch from monthly to annual subscription to save money. Upgrade process varies by platform - contact support for assistance.
How do I downgrade my subscription?
Contact CENTR support to downgrade from annual to monthly subscription. Changes typically take effect at the end of your current billing period.
How do I pause my subscription?
Subscription pausing may be available depending on your platform. Contact CENTR support to ask about pause options for your subscription.
I was charged but my trial shouldn't have ended yet
If you were charged during your trial period, verify your trial start date and end date. The charge may be valid if your trial ended, or you may be eligible for a refund.
What payment methods are accepted?
CENTR accepts credit cards, debit cards, Apple Pay, and Google Pay depending on your subscription platform.
How do I update my payment method?
Update your payment information through your subscription platform settings - Apple ID settings, Google Play, or by contacting CENTR for web subscriptions.
Why was my payment declined?
Payment declines happen for several reasons including insufficient funds, expired cards, incorrect billing address, or bank fraud protection. Contact your bank and update your payment method.
How do I fix a failed payment?
Update your payment method in your subscription platform settings and the platform will retry the charge. Contact support if issues persist.
When will I be charged?
You'll be charged on your renewal date - monthly subscriptions charge on the same day each month, annual subscriptions charge on your annual anniversary date.
How do I view my billing history?
View billing history through your subscription platform - Apple ID purchase history, Google Play transaction history, or CENTR receipts for web subscriptions.
How do I get a receipt or invoice?
Receipts are automatically emailed when you're charged. For Apple/Google subscriptions, access receipts through their platforms. For web subscriptions, contact [email protected].
Understanding subscription vs one-time charges
Subscription charges are recurring payments for your CENTR app membership. One-time charges are single payments for equipment purchases.
When will I receive my refund?
Refund timing varies by platform: Web subscriptions take 5-10 business days, Apple takes 3-5 days after approval, Google takes 3-5 days after approval.
I was charged incorrectly
If you were charged the wrong amount or for something you didn't authorize, contact support immediately with charge details for investigation and refund.
I see duplicate charges
Duplicate charges can occur due to pending transactions, multiple subscriptions, or system errors. Contact support to investigate and resolve.
Disputing a charge with my bank
Contact CENTR support first before disputing with your bank. Bank disputes can suspend your account and take longer to resolve than working directly with CENTR.
Managing your Apple App Store subscription
Complete guide to managing your CENTR subscription through Apple - how to view, cancel, change payment, request refunds, and troubleshoot billing.
Managing your Google Play subscription
Complete guide to managing your CENTR subscription through Google Play - how to view, cancel, change payment, request refunds, and troubleshoot billing.
How do I cancel my subscription?
Learn how to cancel your CENTR subscription based on where you signed up - Apple App Store, Google Play, or centr.com. You'll keep access until your billing period ends.
Managing your web subscription (centr.com)
Complete guide to managing your CENTR website subscription - how to cancel, update payment, request refunds, and get support.