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I was charged but my trial shouldn't have ended yetUpdated 2 months ago

Let's Figure Out What Happened

If you were charged but believe your trial shouldn't have ended yet, there are several possible explanations. We'll help you understand the timing and determine if the charge is correct or if you're eligible for a refund.

Common Causes of Trial Confusion

Cause 1: Trial Start Date vs Activation Date

Most common source of confusion.

Your trial starts when you activate your subscription, not when you:

  • Purchased the equipment (for equipment bundle trials)
  • Received the activation code
  • Downloaded the CENTR app
  • Created your account

Example timeline:

  • October 1: You purchased CENTR equipment with 3-month trial code
  • October 15: You activated the trial code and created your account
  • Trial starts: October 15 (activation date, not purchase date)
  • Trial ends: January 15 (3 months from activation)
  • First charge: January 15

If you activated later than you remember, your trial end date is later than you calculated.

Cause 2: Platform Trial Terms May Differ

Apple and Google may have different trial lengths than expected.

  • Web trial: 7 days standard
  • Apple trial: May be 7 days or different length depending on offer
  • Google trial: May be 7 days or different length
  • Equipment trial codes: 3 months or 12 months

Check your specific platform's trial terms in your subscription settings.

Cause 3: Trial Already Converted

Your trial may have already converted to a paid subscription, and this is your first renewal (not your trial conversion charge).

Example:

  • Trial ended October 1 and you were charged (didn't cancel in time)
  • You paid for October 1-31 monthly subscription
  • November 1: Second charge occurs (first renewal)
  • You think: "My trial should still be active"
  • Reality: Trial ended a month ago, this is your renewal charge

How to Verify Your Trial End Date

For Apple App Store Trials

  1. Open Settings on iPhone/iPad
  2. Tap your name → "Subscriptions"
  3. Find CENTR
  4. Check the trial information or billing start date
  5. Look for: "Started billing on [date]" or "Trial ended [date]"

For Google Play Trials

  1. Open Google Play Store app
  2. Tap Profile → "Payments & subscriptions" → "Subscriptions"
  3. Select CENTR
  4. Check trial start date and billing start date

For Web Trials

  • Check your trial activation email from CENTR
  • Trial length is stated in activation confirmation
  • Calculate trial end: Activation date + trial length
  • Contact [email protected] to verify your trial end date

For Equipment Bundle Trials (3-Month)

  • Check when you activated the trial code (not when you bought equipment)
  • Trial is 3 months from activation date
  • Look for activation confirmation email
  • If you can't find activation date, contact [email protected] with your equipment purchase details

If You Were Charged During Your Trial

This shouldn't happen if your trial hasn't ended. Here's what to do:

Step 1: Gather Information

  • When did you activate your trial? (check emails)
  • What trial length did you sign up for? (7 days, 3 months, 12 months)
  • When were you charged? (check bank statement)
  • What amount were you charged?

Step 2: Calculate if Charge is Valid

Calculate your trial end date:

  • Activation date + trial length = trial end date
  • If charge date = trial end date: Charge is valid (trial conversion)
  • If charge date < trial end date: Charge may be error (or you miscalculated activation date)

Step 3: Request Refund if Charged in Error

For Apple App Store subscriptions:

  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find the CENTR charge
  4. Request a refund
  5. Explain: "I was charged on [date] but my trial shouldn't have ended until [date]. I activated my trial on [activation date] for a [X]-day/month trial."

For Google Play subscriptions:

  1. Google Play Store → Profile → Payments & subscriptions → Budget & history
  2. Find CENTR charge → Request refund
  3. Explain the trial end date discrepancy

For Web subscriptions:

  1. Email [email protected] immediately
  2. Subject: "Charged During Trial Period"
  3. Include:
    • Trial activation date
    • Trial length (7 days, 3 months, etc.)
    • Charge date and amount
    • Activation code (if equipment bundle)
  4. CENTR will investigate and process refund if charged in error

If Your Trial Ended Earlier Than Expected

Possible reasons your trial ended sooner than you thought:

  • Activated later than remembered: Check activation date in confirmation email
  • Shorter trial than expected: Verify trial length in your original signup
  • Time zone differences: Trial may have ended at midnight in a different time zone
  • Early conversion: Some technical errors can cause early conversion (rare)

Contact [email protected] with your activation details for investigation.

Equipment Bundle Trial Clarification

If you purchased CENTR equipment with a trial code:

Important dates:

  • Purchase date: When you bought the equipment (trial does NOT start here)
  • Code receipt date: When you received the activation code (trial still doesn't start)
  • Activation date: When you redeemed the code at centr.com (trial starts here)
  • Trial end date: Activation date + 3 months (or 12 months for corporate codes)

Many customers calculate from purchase date and get confused. Always count from activation date.

Preventing Future Confusion

  • Save activation email: Keep trial activation confirmation email for reference
  • Set calendar reminder: Add trial end date to calendar with 1-2 day advance warning
  • Check subscription status: Verify trial end date in platform subscription settings
  • Cancel early if unsure: Cancel during trial if you don't plan to continue (no charge)

Common Questions

"I activated my code in October but purchased equipment in September - when does trial end?"

Trial ends 3 months (or stated length) from October activation date, not September purchase date.

"I signed up for 7-day trial but was charged after 7 days"

This is correct - 7-day trial converts to paid subscription after 7 days. If you wanted to avoid the charge, you needed to cancel before the 7 days ended.

"Can I get a refund if I miscalculated my trial end date?"

Yes, request a refund through your platform. Explain the situation honestly - many platforms are understanding about trial confusion.

Need Help?

If you're unsure about your trial dates or believe you were charged in error:

  • Email: [email protected]
  • Subject: "Trial End Date Question" or "Charged During Trial"
  • Include: Activation date (if known), trial length, charge date, and platform

CENTR support will help verify your trial dates and process refunds if you were charged incorrectly.

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