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Managing your web subscription (centr.com)Updated 2 months ago

Everything About Web Subscriptions

If you subscribed directly through the CENTR website (centr.com), your subscription is managed differently than Apple or Google subscriptions. Web subscriptions are processed through Stripe payment system and offer both self-service management and support-assisted options.

Key Point: CENTR Manages Web Subscriptions Directly

Unlike Apple and Google subscriptions, CENTR has direct control over web subscriptions. This means you have TWO ways to manage your subscription:

Self-Service Options (Do It Yourself):

  • ✅ Cancel your subscription through centr.com settings
  • ✅ View your subscription status and billing details
  • ✅ Update payment methods in account settings
  • ✅ Manage your account preferences

Support-Assisted Options (We Help You):

  • ✅ Contact support to cancel on your behalf
  • ✅ Request and process refunds
  • ✅ Get billing history and receipt resends
  • ✅ Troubleshoot payment issues
  • ✅ Answer questions about your subscription

How to Cancel Your Web Subscription

You have TWO options to cancel your web subscription - choose whichever is most convenient for you.

Option 1: Cancel Yourself (Self-Service - Recommended)

You can cancel your web subscription at any time through your CENTR account:

  1. Go to centr.com and log in with your account credentials
  2. Click Settings in the menu at the top right corner of the page
  3. Select "Subscription" from the settings menu
  4. Click "Cancel Subscription" button
  5. Confirm your cancellation when prompted

Important timing: You must cancel at least 24 hours before your renewal date to avoid being charged for the next billing period.

Confirmation: You should see an on-screen confirmation that your cancellation was successful. Your subscription status in Settings will update to show when your access expires.

Option 2: Contact CENTR Support for Assistance

If you prefer assistance, can't log in, or have questions about cancelling:

  1. Email [email protected]
  2. Subject: "Cancel Subscription"
  3. Include your account email address
  4. Mention any questions or issues you're experiencing
  5. CENTR support will process your cancellation immediately
  6. You'll receive confirmation email: "We've processed the cancellation on your behalf and no further payments will be taken."

Processing time: Typically within 24 hours, often much faster

When to Contact Support Instead of Self-Cancelling

  • Can't log in: Forgot password or account access issues
  • Can't find cancel button: Technical issues with the website
  • Want immediate confirmation: Prefer to receive email confirmation from support
  • Have questions: Want to discuss options like pausing instead of cancelling
  • Also need refund: Want to cancel AND request a refund at the same time

What Happens After Cancelling

Access continuation: You keep full access through the end of your current billing period (NOT immediate termination)

Why? You already paid for the full period, so you deserve to use what you paid for

Example timeline: If your subscription renews monthly on the 30th and you cancel on the 15th, you keep access through the 30th

No future charges: No charge will occur on your next billing date - cancellation prevents renewal

You can reactivate: Log back in anytime at centr.com to resume your membership

How to Request Web Subscription Refund

To request a refund for your web subscription, you must contact CENTR support:

  1. Email [email protected]
  2. Subject: "Refund Request" or "Cancel and Refund Request"
  3. Include:
    • Your account email address
    • Charge date and amount (if known)
    • Brief reason for refund (optional but helpful)
  4. CENTR support will:
    • Verify your account and recent charges
    • Cancel your subscription immediately
    • Process refund for most recent charge
    • Send confirmation email

Refund policy: Most recent charge only (per company policy). Earlier charges beyond the most recent renewal are not eligible for refund.

Processing time: Support responds within 24 hours, refund is processed immediately upon approval

Refund appears in account: 5-10 business days (sometimes faster depending on your bank)

How to Update Web Subscription Payment Method

You can update your payment method yourself or contact support for help.

  1. Log in to your CENTR account at centr.com
  2. Navigate to Settings (top right menu)
  3. Look for Subscription or Payment Settings
  4. Find the payment method or billing section
  5. Update your credit card information
  6. Save changes

Support-Assisted Update

  1. Email [email protected]
  2. Subject: "Update Payment Method"
  3. Include your account email
  4. CENTR support will assist with updating your card information securely

How to View Web Subscription Details

Through Your CENTR Account (Self-Service)

  1. Log in at centr.com
  2. Click Settings (top right corner)
  3. Select Subscription
  4. View your subscription status, billing date, plan type, and payment method

Through Email Receipts

  • Check confirmation emails from CENTR
  • Shows subscription plan and billing information
  • Sent after each successful payment

Contact Support for Details

  • Email [email protected] to request subscription details
  • Support can provide: Status, next billing date, plan type, billing history

How to Get Web Subscription Receipts

Automatic Receipts

Receipts are automatically sent via email when payment processes:

  • Email sender: [email protected]
  • Subject line: "Your receipt from Centr #[receipt-number]"
  • Payment processor: Stripe payment system
  • Check spam/junk folder if you don't see receipts

Request Receipt Resend

  1. Email [email protected]
  2. Subject: "Receipt Request"
  3. Include: Your account email and approximate payment date
  4. CENTR support will resend receipt (typically arrives within minutes)

Web Subscription Billing Details

Payment Processor

  • Stripe processes all web subscription payments
  • Receipts come from Stripe system via CENTR
  • Charges appear as "CENTR", "CENTR LLC", or "Stripe CENTR" on bank statements

Billing Schedule

  • Monthly: Charged same day each month (e.g., if you signed up on the 15th, you're charged on the 15th monthly)
  • Annual: Charged once per year on your subscription anniversary date
  • Automatic renewal: Continues automatically unless you cancel

Payment Methods Accepted

  • Credit cards: Visa, Mastercard, American Express, Discover
  • Debit cards that process as credit cards

Web Subscription Advantages

  • Self-service cancellation: Cancel instantly through your account settings
  • Direct support from CENTR team: Personalized customer service
  • Faster refund processing: Quicker than Apple/Google refund requests
  • More flexible customer service: CENTR can handle special requests
  • Direct billing history access: View charges and receipts in your account
  • Easy payment updates: Change payment method without contacting support

Troubleshooting Web Subscription Issues

"I can't find the Cancel Subscription button"

Solution:

  1. Make sure you're logged in at centr.com (not in the mobile app)
  2. Click Settings in the top right corner of the page
  3. Select "Subscription" from the menu
  4. Scroll down to find the "Cancel Subscription" button
  5. If you still can't find it, clear your browser cache and try again
  6. Or contact support at [email protected] and they'll cancel for you

"Payment declined"

Solution:

  1. Check with your bank that the card is active and has sufficient funds
  2. Update your payment method in Settings → Subscription
  3. Contact your bank to authorize the charge if they blocked it
  4. Contact CENTR support if you continue having issues
  5. CENTR will retry the charge after your payment method is updated

"Receipt not received"

Solution:

  1. Check spam/junk folder for emails from [email protected]
  2. Add [email protected] to your safe senders list
  3. Wait 24 hours - receipts can be delayed
  4. Contact [email protected] for manual receipt resend (arrives within minutes)

"Charged after I cancelled"

Solution:

  1. Email [email protected] immediately
  2. Include: Cancellation date, charge date, and charge amount
  3. CENTR will investigate your account
  4. If you were charged in error, CENTR will process a refund

Common cause: Cancelled less than 24 hours before renewal date. Make sure to cancel at least 24 hours in advance to prevent charges.

"Can't log in to cancel"

Solution:

  1. Use the "Forgot Password" link on the login page to reset your password
  2. Check your email (including spam) for the password reset link
  3. If password reset doesn't work, email [email protected] with:
    • Your account email address
    • Request: "Please cancel my subscription - I cannot log in"
    • CENTR support will cancel on your behalf without requiring login

Web Subscription Support Response Times

  • Cancellation requests: Typically within 24 hours during business hours, often much faster
  • Refund requests: Within 24 hours, refund processed immediately upon approval
  • Receipt requests: Receipts sent within minutes of agent processing
  • Payment issues: Usually addressed within 24 hours
  • General inquiries: Within 24 hours

Upgrading or Downgrading Web Subscriptions

To change your subscription plan (e.g., monthly to annual or vice versa):

  1. Email [email protected]
  2. Subject: "Change Subscription Plan"
  3. Specify what change you want (e.g., "Switch from monthly to annual")
  4. Support will assist with the plan change
  5. Changes typically take effect at your next billing cycle
  6. Or immediate upgrade with prorated billing adjustment

Web Subscription Pricing

Standard pricing (promotional pricing may vary):

  • Monthly plan: $29.99 per month
  • Annual plan: $159-$179.99 per year (varies by promotion)
  • Pricing displayed at centr.com when you subscribe

Best Practices for Web Subscriptions

  • Save cancellation confirmation: Keep the confirmation email or screenshot the on-screen confirmation
  • Whitelist receipt emails: Add [email protected] to your safe senders to ensure receipt delivery
  • Track your billing date: Know when you'll be charged to cancel in time if needed (24 hours before)
  • Update payment before expiration: Update your card information before it expires to avoid service interruption
  • Contact support early: Reach out with billing questions well before your renewal date
  • Keep login credentials safe: Store your centr.com login email and password securely

Pausing vs. Cancelling

Not sure if you want to cancel permanently? Ask support about pausing instead:

  • Email [email protected] and ask: "Can I pause my subscription instead of cancelling?"
  • Pausing may be available for certain situations (travel, injury recovery, temporary break)
  • Preserves your account and data without ongoing charges
  • You can resume anytime when you're ready

Need Help?

For all web subscription questions, management, or troubleshooting:

Email: [email protected]

Include in your message:

  • Your account email address
  • Specific question or request
  • Any relevant dates (billing dates, cancellation dates, charge dates)
  • Description of any issues you're experiencing

Response time: Typically within 24 hours

CENTR support handles all web subscription management - self-service cancellations, support-assisted cancellations, refunds, payment updates, billing inquiries, and troubleshooting.

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