How do I pause my subscription?Updated 2 months ago
Pausing Your CENTR Subscription
Subscription pausing allows you to temporarily suspend your subscription and billing without fully cancelling. Availability depends on your subscription platform.
Is Pausing Available?
Pause feature availability varies by platform:
- Apple App Store: Pausing not typically available through Apple's system
- Google Play: May offer pause options depending on subscription settings
- Web (centr.com): Contact CENTR support to inquire about pause options
Contact [email protected] to ask if pausing is available for your specific subscription.
How to Request a Pause
- Email [email protected]
- Subject: "Pause Subscription Request"
- Include:
- Your account email
- Reason for pause (optional)
- How long you'd like to pause (if you have a timeframe in mind)
- Your subscription platform
- CENTR support will let you know if pausing is available and explain the process
What Happens During a Pause?
If pausing is available:
- Billing stops: You won't be charged during the pause period
- Access may end: You may not have access to CENTR during the pause
- Subscription preserved: Your subscription remains intact
- Data saved: Your workout history and progress are preserved
Pause Duration
If pause feature is offered:
- Pause length may be limited (e.g., 1-3 months maximum)
- You may need to manually resume after pause period
- Check with CENTR support for specific pause duration options
Alternative to Pausing: Cancel and Reactivate
If pausing isn't available, you can:
- Cancel your subscription (you keep access through current paid period)
- Let it expire
- Reactivate when ready (no waiting period, no penalties)
- Your data is preserved and restored when you reactivate
This gives you the same effect as pausing - you control when you start paying again.
Pausing vs Cancelling
| Feature | Pausing | Cancelling |
|---|---|---|
| Billing | Stops during pause | Stops at period end |
| Access | May be suspended | Continues through paid period |
| Reactivation | Automatic or manual | Manual resubscription |
| Data | Preserved | Preserved |
| Availability | Limited platforms | All platforms |
Common Questions
"Can I pause my Apple subscription?"
Apple doesn't typically offer subscription pausing through their system. Contact [email protected] to discuss options.
"How long can I pause for?"
If pausing is available, duration limits vary. CENTR support will explain maximum pause length.
"Will I lose my workout data if I pause?"
No - your data is preserved during a pause and when you cancel/reactivate.
"What if pausing isn't available?"
Cancel your subscription and reactivate when you're ready to return. This achieves the same result.
Need Help?
Contact CENTR support to ask about pause options:
- Email: [email protected]
- Subject: "Subscription Pause Inquiry"
- Include: Account email and platform