How do I cancel my subscription?Updated 2 months ago

Important: Cancellation Process Depends on Where You Subscribed

The steps to cancel your CENTR subscription vary depending on where you originally signed up. You can subscribe through three platforms: Apple App Store (iPhone/iPad), Google Play Store (Android), or the CENTR website (centr.com). Each platform has a different cancellation process.

Key Point: When you cancel, you'll continue to have full access to CENTR until the end of your current billing period. This is normal - you keep access to what you've already paid for.

Cancel Your Apple App Store Subscription

If you subscribed through the CENTR app on your iPhone or iPad, you must cancel through Apple's system. CENTR cannot cancel Apple subscriptions on your behalf due to Apple's payment system restrictions.

Steps to Cancel on iPhone/iPad

Open the Settings app on your iPhone or iPad (not the CENTR app)
Tap your name at the very top of the Settings screen
Select "Subscriptions" from the menu
Scroll through your active subscriptions and find CENTR
Tap on the CENTR subscription
Tap "Cancel Subscription" (usually shown in red text at the bottom)
Confirm your cancellation when prompted by Apple

Important Timing Rule for Apple

You must cancel at least 24 hours before your renewal date to avoid being charged for the next billing period. Apple processes renewal charges automatically, and cancellations need time to take effect in their system.

Example: If your subscription renews on November 15 at 10:00 AM, you should cancel by November 14 at 10:00 AM (or earlier) to prevent the next charge.

How to Verify Your Apple Cancellation Worked

Go to Settings → Tap your name → Subscriptions
Find CENTR in your subscription list
If successfully cancelled, it will display "Expires on [date]" (not "Renews on [date]")
If it still shows "Renews on [date]" with a price, the cancellation didn't process - try again

What Happens After Cancelling Through Apple

You keep access: Full access to CENTR continues until the end of your current billing period
No refund: Cancelling doesn't automatically refund your current charge - you paid for the period, so you get to use it
No future charges: Apple will not charge you again after your current period expires
You can rejoin anytime: Resubscribe through the App Store whenever you're ready

Cancel Your Google Play Subscription

If you subscribed through the CENTR app on your Android device, you must cancel through Google Play. CENTR cannot cancel Google Play subscriptions on your behalf.

Steps to Cancel on Android

Open the Google Play Store app on your Android device (not the CENTR app)
Tap your Profile icon in the top right corner
Select "Payments & subscriptions"
Tap "Subscriptions"
Find and tap CENTR in your subscription list
Tap "Cancel subscription"
Follow the on-screen prompts to confirm cancellation

Google may ask you why you're cancelling (optional survey). This is for their records and won't prevent cancellation.

Important Timing Rule for Google Play

Like Apple, you must cancel at least 24 hours before your renewal date to avoid being charged for the next period. If you cancel less than 24 hours before renewal, one final charge may occur, but the subscription won't renew after that.

How to Verify Your Google Cancellation Worked

Open Google Play Store app
Tap Profile icon → Payments & subscriptions → Subscriptions
Find CENTR
If successfully cancelled, it will show "Expires on [date]" (not "Renews on [date]")

What Happens After Cancelling Through Google

You keep access: Full access continues until the end of your current billing period
No immediate termination: You get to use what you've already paid for
No future charges: Google will not charge you again after the period expires

Cancel Your Web Subscription (centr.com)

If you subscribed directly through the CENTR website, you can cancel your subscription yourself through your account settings, or contact CENTR support for assistance.

Option 1: Cancel Through Your Account Settings (Self-Service)

You can cancel your web subscription at any time by logging into your CENTR account:

Go to centr.com and log in with your account credentials
Click Settings in the menu at the top right corner of the page
Select "Subscription" from the settings menu
Click "Cancel Subscription" button
Confirm your cancellation when prompted

Important: You must cancel at least 24 hours before your renewal date to avoid being charged for the next billing period.

Option 2: Contact CENTR Support for Assistance

If you're having trouble accessing your account, can't find the cancellation option, or prefer assistance, you can contact CENTR support to cancel your subscription.

Email CENTR support at [email protected] or use the Help Center contact form
Include in your message:
- "Please cancel my subscription"
- The email address you used to create your CENTR account
- Your reason for cancelling (optional)
CENTR support will process your cancellation immediately upon receiving your request
You'll receive a confirmation email stating: "We've processed the cancellation on your behalf and no further payments will be taken."

Processing time: Agent-assisted cancellations are typically processed within 24 hours during business hours, often much faster.

When to Contact Support Instead of Self-Cancelling

Can't log in: Forgot password or account access issues
Can't find the cancel button: Technical issues with the website
Want confirmation: Prefer to receive immediate confirmation from support
Have questions: Want to discuss options like pausing instead of cancelling

What Happens After Cancelling Your Web Subscription

You keep access: Your access continues until the end of your current billing period (not immediate termination)
Why? You already paid for the full period, so you deserve to use what you paid for
Example timeline: If your subscription renews monthly on the 30th and you cancel on the 15th, you keep access through the 30th
No future charges: No charge will occur on your next billing date - cancellation prevents renewal
You can reactivate: Log back in anytime at centr.com to resume your membership

Understanding Access Continuation (All Platforms)

This is the most common source of confusion: cancelling does NOT immediately end your access.

Why You Still Have Access After Cancelling

When you cancel, CENTR keeps your subscription active through the end of your current billing period because you've already paid for that time. This is the same policy used by Netflix, Spotify, and most subscription services.

Example for Monthly Subscription:

Billing cycle: Renews on the 15th of each month
You cancel: October 10
Access continues: Through October 15
No charge occurs: On October 15 (cancellation prevents renewal)
Access ends: October 15

Example for Annual Subscription:

Billing cycle: Renews December 1 each year
You cancel: March 10
Access continues: Through November 30 (8+ months)
No charge occurs: On December 1
Access ends: November 30

This is NOT a Billing Error

Many customers think continued access means the cancellation didn't work or they're still being charged. This is not the case. Continuing to have access after cancellation is intentional policy and completely normal.

Common Questions About Cancellation

"I can't find the Cancel button in the CENTR app"

The CENTR app itself doesn't have a cancellation button. You must cancel through the platform where you subscribed:

iPhone users: Cancel through iPhone Settings (not the app)
Android users: Cancel through Google Play Store app (not the CENTR app)
Web subscribers: Cancel at centr.com in Settings, or email [email protected]

"How do I know if my cancellation worked?"

Apple: Check Settings → Subscriptions → CENTR should show "Expires on [date]"
Google: Check Play Store → Subscriptions → CENTR should show "Expires on [date]"
Web (self-service): You should see confirmation on-screen after cancelling, and your subscription status will change in Settings
Web (support-assisted): You'll receive a confirmation email from CENTR support

"Will I get a refund when I cancel?"

Cancellation does not automatically include a refund. You keep access through your paid period. However, you can request a refund separately:

Apple subscriptions: Request refund at reportaproblem.apple.com
Google subscriptions: Request through Google Play Store
Web subscriptions: Contact [email protected] and request both cancellation and refund

"Can I cancel during my free trial?"

Yes! You can cancel anytime during your trial period:

If you cancel during trial: You will NOT be charged when the trial ends
Trial access: You may keep access through the trial period (depends on platform)
No penalties: There's no charge or penalty for cancelling during a trial

Troubleshooting Cancellation Issues

"CENTR doesn't appear in my subscriptions list"

Possible reasons:

You may have already cancelled it - check "Expired" subscriptions section (Apple/Google)
You might be signed into the wrong Apple ID or Google account
You may have subscribed through a different platform than you think (check where your charges are coming from)
Web subscribers: Your subscription details are in Settings at centr.com, not in app stores

"I cancelled but was still charged"

This can happen if:

You cancelled less than 24 hours before your renewal date (any platform)
The cancellation didn't process correctly
You're confusing continued access with being charged (check your bank statement for actual new charges)

If you were charged after cancelling, contact CENTR support at [email protected] with your cancellation date and the charge date for investigation.

"I can't log in to cancel my web subscription"

If you're unable to access your centr.com account to self-cancel:

Reset your password: Click "Forgot Password" on the login page
Contact support: Email [email protected] and ask them to cancel on your behalf - include your account email address
Support can cancel your subscription even if you can't log in

Need Help?

If you're having trouble cancelling your subscription or have questions about the process, contact CENTR support at [email protected]. Include:

Your account email address
Which platform you subscribed through (Apple, Google, or Web)
A description of the issue you're experiencing

Support will help you verify your cancellation or troubleshoot any problems.

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