When will I receive my refund?Updated 11 days ago
Refund Timeline by Platform
How long it takes to receive your refund depends on which platform processed your subscription.
Web Subscription Refunds (centr.com)
Processing stages:
- Support response: Typically within 24 hours
- Refund approval: Immediate upon agent approval
- Refund processing: Immediate
- Funds appear: 5-10 business days (sometimes 3-5 days)
Why 5-10 days? This is bank processing time, not CENTR delay. CENTR processes refunds immediately, but banks take time to post credits.
Apple App Store Refunds
Processing stages:
- Request submission: You submit at reportaproblem.apple.com
- Apple review: Few business days (typically 2-5 days)
- Apple decision: Approval or denial email sent
- If approved: Refund processes within 3-5 business days
- Funds appear: Depends on your bank (typically 3-5 days after Apple processes)
Total time: Approximately 5-10 business days from request to funds appearing.
Google Play Refunds
Processing stages:
- Request submission: Through Google Play Store
- Google review: Typically faster than Apple
- If approved: 3-5 business days to receive funds
- 48-hour window: If within 48 hours of purchase, may be automatic
Total time: Typically 3-10 business days depending on review speed.
What Are "Business Days"?
- Monday-Friday only
- Excludes weekends (Saturday & Sunday)
- Excludes banking holidays
- 5 business days = approximately 1 week
- 10 business days = approximately 2 weeks
Example: Refund processed on a Thursday → 5 business days = following Thursday (skipping weekend).
Where Will the Refund Appear?
Refunds go to your original payment method:
- Same credit or debit card used for subscription
- Apple Pay or Google Pay balance (if used for payment)
- Bank account linked to payment method
Check the same account where the original charge appeared.
If Refund Hasn't Appeared
After 10 Business Days
- Check your bank statement carefully
- May appear as "CENTR LLC", "CENTR", "Apple", or "Google"
- Look for credit transaction, not just debits
- Contact your bank
- Ask if refund is pending or already processed
- Banks can see pending credits
- Contact the refund processor
- Web refunds: Email [email protected]
- Apple refunds: Contact Apple Support
- Google refunds: Contact Google Play Support
Factors That Affect Refund Speed
- Your bank: Some banks post credits faster than others
- Payment method: Credit cards may process differently than debit cards
- Weekends & holidays: Extend processing time
- International cards: May take slightly longer
Checking Refund Status
For Web Subscriptions
- Email [email protected] to confirm refund was processed
- CENTR can verify refund was sent from their system
For Apple Subscriptions
- Check email for Apple's refund decision
- Visit reportaproblem.apple.com to check request status
For Google Subscriptions
- Check Google Play transaction history at pay.google.com
- Look for refund status
Common Questions
"Why is my refund taking so long?"
Refunds are processed quickly by platforms, but bank processing time (5-10 business days) is standard banking policy.
"Can the refund be expedited?"
No - bank processing time cannot be shortened. This is standard across all payment processors.
"Will I be notified when refund is sent?"
- Web: CENTR confirms refund was processed
- Apple: Email from Apple with decision
- Google: May show in transaction history
"What if refund goes to closed account?"
If the card or account is closed:
- Contact your bank - they may still receive and forward the refund
- Or refund may be returned to sender
- Contact refund processor for reissue to different method
Need Help?
- Email: [email protected]
- For web subscription refund status inquiries
- Include: When refund was approved, original payment method, and platform