I was charged incorrectlyUpdated 2 months ago

What to Do If Charged Incorrectly

If you see a charge from CENTR that seems incorrect, we'll help you verify the charge and resolve any errors.

Common "Incorrect Charge" Scenarios

1. Charged Wrong Amount

• Expected monthly ($29.99) but charged annual ($159-179.99)
• Charged more than subscription price shown
• Multiple charges on same day
• Amount doesn't match any CENTR pricing

2. Charged When You Shouldn't Be

• Cancelled but still charged
• Never signed up but see CENTR charge
• Trial ended early
• Charged during trial period

3. Duplicate Charges

• Charged twice on same day
• Two CENTR charges same billing period
• Pending and posted charge both showing

Verification Steps Before Contacting Support

Step 1: Verify the Charge

• Check exact charge amount and date
• Confirm it says "CENTR" or "CENTR LLC"
• Check if charge is pending or posted
• Look for any similar charges

Step 2: Check Your Subscription

• Apple: Settings → Subscriptions → Check if CENTR is active and pricing
• Google: Play Store → Subscriptions → Check CENTR status
• Web: Check email receipts or contact [email protected]

Step 3: Verify Sales Tax

Some charges may be higher due to sales tax:

• Base price + tax = actual charge
• Tax varies by location
• Example: $29.99 + $2.40 tax = $32.39 total

Step 4: Check for Multiple Subscriptions

You might have subscriptions on multiple platforms:

• Check Apple subscriptions
• Check Google Play subscriptions
• Check web subscription status
• May have subscribed under different emails

How to Report Incorrect Charge

For Web Subscriptions

1. Email [email protected] immediately
2. Subject: "Incorrect Charge"
3. Include:
   • Charge date and amount
   • Your account email
   • What you expected vs what you were charged
   • Screenshot of charge (helpful)
4. CENTR support will investigate within 24 hours
5. If charged in error, full refund processed

For Apple Subscriptions

1. Go to reportaproblem.apple.com
2. Find the incorrect CENTR charge
3. Request refund
4. Explain: "I was charged $[amount] but my subscription should be $[amount]" or "I was charged but cancelled on [date]"
5. Apple will review and respond

For Google Play Subscriptions

1. Google Play Store → Profile → Payments & subscriptions → Budget & history
2. Find charge → Request refund
3. Explain the discrepancy
4. If Google denies, contact [email protected] for review

Handling Duplicate Charges

If you see two identical CENTR charges:

Pending vs Posted

• One may be pending authorization, one posted
• Pending charges often fall off within 3-5 days
• Wait for pending to clear before reporting

True Duplicates

If both charges posted:

• Contact support immediately
• Provide both charge dates and amounts
• One charge will be refunded

Unauthorized Charges

If you see CENTR charges but never signed up:

1. Contact [email protected] immediately
2. State you don't recognize the charge
3. Provide charge details
4. CENTR will investigate and process refund
5. Also contact your bank to report unauthorized charge

Charged Wrong Plan Type

If charged for annual but selected monthly (or vice versa):

• Contact support with details
• Explain which plan you selected
• Refund processed for incorrect charge
• Correct plan can be set up if desired

Time-Sensitive Actions

Contact support quickly if:

• Charge is clearly an error
• Unauthorized charge
• Duplicate charge
• Wrong amount charged

Faster reporting = faster resolution.

What Support Will Do

1. Locate your account using details provided
2. Verify the charge in their system
3. Compare to your subscription settings
4. Determine if charge is error
5. Process refund if charged incorrectly
6. Cancel subscription if desired

Need Help?

• Email: [email protected]
• Subject: "Incorrect Charge Investigation"
• Include: Account email, charge date, charge amount, and explanation