Learn about CENTR's community standards for social media, in-app spaces, and online interactions - including expected behavior, prohibited content, and reporting violations.

<h3 id="our-community-vision">Our Community Vision</h3><p>CENTR is committed to creating a positive, supportive community where members can connect, share their fitness journeys, encourage each other, and engage in constructive conversations. Whether you&apos;re participating in our Facebook group, commenting on Instagram, or interacting in our app community features, we want everyone to feel welcome, respected, and motivated.</p><p>These guidelines apply to all CENTR community spaces, including Facebook, Instagram, Twitter, YouTube, TikTok, and any in-app community features. By participating in CENTR communities, you agree to follow these standards.</p><h3 id="where-these-guidelines-apply">Where These Guidelines Apply</h3><p>These community standards govern behavior across all CENTR-affiliated spaces:</p><ul><li><strong>Facebook:</strong> Private member groups and public CENTR pages</li><li><strong>Instagram:</strong> Posts, stories, comments, and direct messages on official CENTR accounts</li><li><strong>Twitter:</strong> Tweets, replies, and mentions involving CENTR</li><li><strong>YouTube:</strong> Comments on CENTR videos and community posts</li><li><strong>TikTok:</strong> Comments and interactions on CENTR content</li><li><strong>App Community Features:</strong> Any social or community features within the CENTR app</li><li><strong>Help Center:</strong> Comments and feedback on support articles</li></ul><h3 id="expected-behavior">Expected Behavior</h3><p>We encourage community members to:</p><ul><li><strong>Be supportive:</strong> Encourage fellow members in their fitness journeys. Celebrate achievements, offer motivation during challenges, and create a positive atmosphere</li><li><strong>Stay respectful:</strong> Treat all community members, trainers, and staff with courtesy and respect. Disagree constructively without personal attacks</li><li><strong>Keep it relevant:</strong> Share content related to fitness, wellness, nutrition, mental health, and the CENTR program. Stay on topic for the community space you&apos;re in</li><li><strong>Protect privacy:</strong> Don&apos;t share other people&apos;s personal information, photos, or details without their explicit permission</li><li><strong>Be authentic:</strong> Share genuine experiences, progress, and questions. Be honest in your interactions</li><li><strong>Give credit:</strong> When sharing content created by others, give proper attribution and credit</li><li><strong>Ask questions:</strong> If you&apos;re unsure about program details, form, or equipment, ask! The community and our team are here to help</li><li><strong>Share constructively:</strong> Provide helpful feedback and suggestions in a constructive manner</li></ul><h3 id="prohibited-content-and-behavior">Prohibited Content and Behavior</h3><p>To maintain a safe and welcoming environment, CENTR will remove content and may restrict access for users who post or engage in:</p><h4 id="offensive-or-harmful-content">Offensive or Harmful Content</h4><ul><li><strong>Offensive, obscene, or abusive language or images:</strong> Content that is vulgar, sexually explicit, or designed to shock or offend</li><li><strong>Harassment or bullying:</strong> Targeting individuals with sustained negative attention, mockery, or intimidation</li><li><strong>Threatening or defamatory content:</strong> Threats of violence, harm, or content that makes false, damaging claims about individuals</li><li><strong>Hate speech or discrimination:</strong> Content that attacks people based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or other protected characteristics</li><li><strong>Personal attacks:</strong> Attacking someone&apos;s character, appearance, or personal life rather than addressing their ideas</li></ul><h4 id="privacy-violations">Privacy Violations</h4><ul><li><strong>Sharing personal information:</strong> Posting someone else&apos;s contact details, address, financial information, or private communications without permission</li><li><strong>Disclosing membership details:</strong> Sharing other members&apos; subscription information, account details, or private messages</li><li><strong>Posting without consent:</strong> Sharing photos or information about other people without their explicit permission</li></ul><h4 id="spam-and-misuse">Spam and Misuse</h4><ul><li><strong>Spam:</strong> Repeatedly posting the same or similar content across multiple posts or threads</li><li><strong>Off-topic content:</strong> Persistent posting of irrelevant material that derails conversations or clutters community spaces</li><li><strong>Promotional content:</strong> Advertising products, services, or competing fitness programs without authorization</li><li><strong>Reposting after removal:</strong> Repeatedly posting content that has been removed by moderators, despite receiving a reply or warning from CENTR-affiliated accounts</li></ul><h4 id="misinformation-and-dangerous-content">Misinformation and Dangerous Content</h4><ul><li><strong>Medical advice:</strong> Providing medical diagnoses, prescribing treatments, or offering medical advice. Always direct members to consult qualified healthcare professionals</li><li><strong>Dangerous fitness advice:</strong> Promoting unsafe training practices, extreme diets, or techniques that could cause injury</li><li><strong>False claims about CENTR:</strong> Making misleading, deceptive, or false statements about CENTR products, services, trainers, or policies</li><li><strong>Impersonation:</strong> Pretending to be CENTR staff, trainers, or other community members</li></ul><h4 id="inappropriate-uses">Inappropriate Uses</h4><ul><li><strong>Commercial solicitation:</strong> Using community spaces primarily for selling products or recruiting for other programs</li><li><strong>Copyright infringement:</strong> Sharing copyrighted content (videos, images, music) without permission or proper licensing</li><li><strong>Inappropriate content:</strong> Anything CENTR determines to be inappropriate for a fitness and wellness community</li></ul><h3 id="content-moderation">Content Moderation</h3><p>CENTR reserves the right to moderate all community spaces:</p><ul><li><strong>Content review:</strong> Our team monitors community spaces and reviews reported content</li><li><strong>Content removal:</strong> We will remove content that violates these guidelines without prior notice</li><li><strong>No endorsement:</strong> CENTR does not endorse the opinions, comments, or any other content posted by users in community spaces</li><li><strong>Moderation discretion:</strong> Final decisions about content appropriateness rest with CENTR moderators and staff</li></ul><h3 id="reporting-violations">Reporting Violations</h3><p>If you see content or behavior that violates these guidelines, please report it:</p><h4 id="on-social-media-platforms">On Social Media Platforms</h4><ul><li><strong>Facebook:</strong> Use the &quot;Report&quot; feature on the specific post or comment</li><li><strong>Instagram:</strong> Tap the three dots on a post or comment and select &quot;Report&quot;</li><li><strong>Twitter:</strong> Click the three dots on a tweet and select &quot;Report Tweet&quot;</li><li><strong>YouTube:</strong> Click the three dots next to a comment and select &quot;Report&quot;</li><li><strong>TikTok:</strong> Press and hold on a comment, then tap &quot;Report&quot;</li></ul><h4 id="direct-to-centr">Direct to CENTR</h4><p>For serious violations or if platform reporting doesn&apos;t resolve the issue:</p><ul><li>Email hello@centr.com with &quot;Community Guidelines Violation&quot; in the subject line</li><li>Include: The platform where the violation occurred, username of the person involved, a description of the violation, screenshots if possible, and the date/time of the incident</li><li>Our team will investigate and take appropriate action</li></ul><h3 id="consequences-for-violations">Consequences for Violations</h3><p>CENTR takes community guidelines seriously. Depending on the severity and frequency of violations, consequences may include:</p><h4 id="first-offense-minor-violations">First Offense (Minor Violations)</h4><ul><li><strong>Content removal:</strong> The violating post or comment is deleted</li><li><strong>Warning:</strong> A direct message or comment from CENTR moderators explaining the violation</li><li><strong>Guidance:</strong> Education about community guidelines and expected behavior</li></ul><h4 id="repeated-violations">Repeated Violations</h4><ul><li><strong>Temporary suspension:</strong> Restricted access to CENTR community spaces for a defined period (typically 7-30 days)</li><li><strong>Comment restrictions:</strong> Ability to comment disabled while viewing access remains</li><li><strong>Post approval required:</strong> All posts must be approved by moderators before appearing in the community</li></ul><h4 id="severe-or-persistent-violations">Severe or Persistent Violations</h4><ul><li><strong>Permanent ban:</strong> Complete removal from all CENTR community spaces</li><li><strong>Account restrictions:</strong> Blocking from CENTR social media accounts</li><li><strong>Legal action:</strong> For threats, harassment, or illegal activity, we may report to appropriate authorities</li></ul><p>CENTR reserves the right to remove page or group access to users who repeatedly breach these guidelines, regardless of warnings issued.</p><h3 id="account-vs-community-access">Account vs. Community Access</h3><p>Important distinction:</p><ul><li><strong>Community bans affect social spaces only:</strong> Being banned from community features or social media does not affect your CENTR subscription or app access</li><li><strong>Subscription remains active:</strong> You can still use all app features, workouts, and meal plans</li><li><strong>Support access maintained:</strong> You can still contact support at hello@centr.com for account or technical issues</li></ul><p>Community violations and account suspensions are separate matters handled independently.</p><h3 id="appeals-process">Appeals Process</h3><p>If you believe your content was removed or you were restricted in error:</p><ol><li>Email hello@centr.com with &quot;Community Guidelines Appeal&quot; in the subject line</li><li>Include: Your username, the platform involved, date of the action, description of the removed content or restriction, and why you believe it was in error</li><li>Our team will review the appeal within 5-7 business days</li><li>You&apos;ll receive a response explaining the decision</li></ol><p>Appeal decisions are final. Repeated frivolous appeals may result in additional restrictions.</p><h3 id="special-note-on-fitness-and-medical-advice">Special Note on Fitness and Medical Advice</h3><p>While we encourage members to share their experiences and support each other:</p><ul><li><strong>Not a substitute for professional advice:</strong> Community suggestions should never replace guidance from qualified healthcare providers, physicians, or certified fitness professionals</li><li><strong>Encourage professional consultation:</strong> When members ask about injuries, medical conditions, or concerning symptoms, always recommend they consult appropriate professionals</li><li><strong>Share experiences, not prescriptions:</strong> It&apos;s fine to share &quot;This worked for me&quot; but not &quot;You should do this&quot; for medical or health issues</li><li><strong>CENTR trainers provide guidance:</strong> Follow the program as designed by our certified professionals</li></ul><h3 id="protecting-intellectual-property">Protecting Intellectual Property</h3><p>CENTR strictly forbids:</p><ul><li><strong>Recording and sharing workouts:</strong> Don&apos;t record and redistribute CENTR workout videos</li><li><strong>Sharing login credentials:</strong> Don&apos;t share your account access with non-subscribers</li><li><strong>Copying meal plans:</strong> Don&apos;t copy and distribute CENTR&apos;s proprietary meal plans and recipes outside the platform</li><li><strong>False claims:</strong> Any false, misleading, or deceptive claims regarding CENTR brand, products, or services will be deleted immediately and may result in legal action</li></ul><h3 id="changes-to-guidelines">Changes to Guidelines</h3><p>CENTR may update these community guidelines as our community grows and evolves. Continued participation in CENTR community spaces constitutes acceptance of updated guidelines. We&apos;ll communicate significant changes through our official channels.</p><h3 id="creating-a-positive-community-together">Creating a Positive Community Together</h3><p>These guidelines exist to ensure CENTR remains a welcoming, motivating space for everyone pursuing their fitness and wellness goals. The vast majority of our community members are supportive, respectful, and positive contributors. Thank you for helping us maintain this environment.</p><p>If you have questions about these guidelines or need clarification about whether specific content is appropriate, contact us at hello@centr.com. We&apos;re here to help ensure everyone can participate positively in the CENTR community.</p>

What are the community guidelines and rules?

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