How do I request a refund?Updated 2 months ago

Important: Refund Process Depends on Your Subscription Platform

How you request a refund for your CENTR subscription depends entirely on where you subscribed. CENTR uses three different platforms - Apple App Store, Google Play Store, and centr.com website - and each has its own refund process and policy.

First Step: Identify where you subscribed before requesting a refund. Look at your email receipts or bank statement to see who charged you.

Check Where You Subscribed

Before requesting a refund, determine your subscription platform:

Apple App Store: Receipt emails from Apple ([email protected]), charges show "Apple.com/bill" or "iTunes"
Google Play: Receipt emails from Google Play ([email protected]), charges show "Google Play"
Web (centr.com): Receipt emails from CENTR ([email protected]), charges show "CENTR" or "CENTR LLC"

Still unsure?

iPhone users: Check Settings → [Your Name] → Subscriptions → Look for CENTR
Android users: Check Google Play Store → Profile → Payments & subscriptions → Subscriptions
If CENTR appears in neither location, you likely have a web subscription

Request Refund for Apple App Store Subscriptions

CRITICAL: CENTR cannot process refunds for Apple App Store purchases. All billing, payments, and refunds for App Store subscriptions are managed entirely by Apple. You must request your refund directly from Apple.

Why CENTR Can't Help with Apple Refunds

Apple's payment system is completely separate from CENTR. When you subscribe through the App Store, Apple processes all payments and CENTR never has access to Apple's billing system. This means CENTR support cannot:

❌ Process or approve refunds for Apple purchases
❌ Check the status of your Apple refund request
❌ Expedite Apple's refund review process
❌ Override Apple's refund decisions

How to Request Refund from Apple

Go to reportaproblem.apple.com in your web browser
Sign in with the Apple ID you used to subscribe to CENTR (the same Apple ID on your iPhone/iPad)
Find your CENTR subscription in your purchase history
- Look for charges labeled "Centr" or "CENTR LLC"
- Common amounts: $179.99, $159.00, $152.99 (annual), or $29.99 (monthly)
Click "Request a Refund" or "Report a Problem" next to the CENTR charge
Select your reason for the refund request:
- "I didn't mean to subscribe to this" - if accidental purchase
- "I didn't receive a renewal notification" - if charged unexpectedly
- "I cancelled but was charged anyway" - if you cancelled before renewal
- "Product not as expected" - if unsatisfied with service
- Other reason - explain your situation in detail
Provide details about your situation in the description box. Be specific:
- "I canceled immediately after the trial but was charged anyway"
- "I didn't receive any notification that my trial was ending"
- "I've never used the app and forgot I signed up"
Submit your request to Apple for review

What Happens Next with Apple

Review time: Apple typically reviews refund requests within a few business days (2-5 business days is common)
Apple's decision: Apple determines refund eligibility based on their own policies - CENTR cannot influence this decision
Email notification: Apple will email you their decision at your Apple ID email address
If approved: Refund typically processes within 3-5 business days and appears on your original payment method
If denied: Apple's decision is final, though you can contact CENTR support to explain your situation

Tips for Apple Refund Requests

Submit your request soon after the charge - Apple is more lenient with recent charges
Be honest and detailed in your explanation
Mention if you cancelled during the trial or immediately after a charge
Note if you never received renewal notifications
Explain if you haven't used the app at all

Request Refund for Google Play Subscriptions

CRITICAL: CENTR cannot process refunds for Google Play purchases. All billing and refunds for Google Play subscriptions must be requested through Google.

How to Request Refund from Google Play

Option 1: Through Google Play Store App (Android)

Open the Google Play Store app on your Android device
Tap your Profile icon in the top right corner
Tap "Payments & subscriptions"
Tap "Budget & history"
Find your CENTR subscription charge in the transaction list
Tap on the charge to open details
Tap "Request a refund" or "Report a problem"
Follow the prompts to select your reason and provide details
Submit your request to Google

Option 2: Through Web Browser

Go to play.google.com in your web browser
Sign in with the Google account you used for the subscription
Navigate to your purchase history or subscriptions
Find your CENTR subscription charge
Select the refund request option
Follow the prompts to submit your request

Important: Google Play Order ID

If you contact CENTR support about a Google Play subscription, they may ask for your Google Play Order ID to help locate your transaction. This is a unique identifier that starts with "GPA." followed by numbers.

Where to find your GPA Order ID:

In your email receipt from Google Play (subject: "Your receipt from Google Play")
In Google Play Store → Profile → Payments & subscriptions → Budget & history
Format example: GPA.1234-5678-9012-34567

What Happens Next with Google

Review time: Google typically reviews and responds more quickly than Apple
Decision: Google determines eligibility based on their refund policies
If approved: Refund typically processes within 3-5 business days
If denied: Contact CENTR support - they may be able to review your specific case and provide options

Google's 48-Hour Auto-Refund Window

Google Play offers a 48-hour automatic refund window for new subscriptions. If you subscribed within the last 48 hours, you're more likely to receive an automatic refund approval.

Request Refund for Web Subscriptions (centr.com)

If you subscribed directly through the CENTR website, CENTR support can process your refund directly.

CENTR's Refund Policy for Web Subscriptions

Eligible for refund: Only your most recent subscription charge is eligible for a refund under CENTR's standard refund policy.

Not eligible: Charges from previous billing periods beyond the most recent charge cannot be refunded, per company policy. Even if you were charged for multiple years without using the service, only the most recent charge qualifies for refund.

Example: If you were charged in September 2024 and again in September 2025, only the September 2025 charge is eligible for refund.

How to Request Refund for Web Subscription

Email CENTR support at [email protected] or use the Help Center contact form
In your message, include:
- Subject: "Refund Request" or "Cancel and Refund Request"
- Your account email: The email you used to create your CENTR account
- Your request: "I would like to cancel my subscription and request a refund for my recent charge"
- Charge details (if known): Approximate date and amount of the charge
- Reason (optional but can help): Brief explanation of why you're requesting a refund
CENTR support will:
- Locate your account using your email address
- Cancel your subscription immediately
- Process a full refund for your most recent charge
- Send you a confirmation email

Example Refund Request Email

"Hi, I would like to cancel my CENTR subscription and request a refund for my recent charge. My account email is [[email protected]]. I was charged approximately [amount] on [date]. I no longer wish to use the service. Thank you."

What Happens Next for Web Subscriptions

Response time: CENTR support typically responds within 24 hours
Processing: Cancellation and refund are processed immediately upon agent approval
Confirmation: You'll receive an email confirming: "We've canceled your account and processed a full refund. Please allow 5-10 business days for the funds to appear in your account."
Refund timeline: Funds typically appear in your account within 5-10 business days (sometimes 3-5 days depending on your bank)
Refund method: Refund goes to your original payment method (the card you used to subscribe)
Account access: Your access to CENTR ends immediately when the refund is processed

What "Business Days" Means

Business days are Monday through Friday, excluding weekends and banking holidays:

5 business days = approximately 1 week
10 business days = approximately 2 weeks

If 10 business days pass and you don't see the refund, check with your bank first to see if a refund is pending, then contact CENTR support if still not received.

Common Refund Scenarios

"I was charged but forgot I had a subscription"

All platforms: This qualifies for refund consideration. Explain in your request that you forgot about the subscription or didn't receive renewal notifications. Be honest about your situation.

"I cancelled but was still charged"

Apple/Google: This can happen if you cancelled less than 24 hours before renewal. Request a refund through Apple/Google and explain: "I cancelled on [date] but was still charged on [date]."

Web: Contact CENTR support immediately with your cancellation date and charge date. They'll investigate and process a refund if you were charged in error.

"My free trial ended and I was charged"

All platforms: Trials auto-convert to paid subscriptions unless cancelled before the trial ends. However, if you didn't realize your trial would convert or didn't receive notifications, this is grounds for a refund request. Explain: "I signed up for the free trial but didn't realize it would automatically convert to a paid subscription."

"I never used the app"

Web subscriptions: CENTR processes refunds even if you never used the service, for your most recent charge.

Apple/Google: Mention this in your refund request - "I've never opened or used the CENTR app" strengthens your case.

"I was charged for multiple years without knowing"

Web subscriptions: CENTR can only refund the most recent charge, per their policy. Earlier charges beyond the most recent renewal are not eligible.

Apple/Google: Request refund for all charges through their platforms - they may or may not approve multiple charges.

What Information to Provide

When requesting a refund, providing complete information speeds up the process:

Your account email: The email you used to subscribe
Charge details: Date and amount of the charge you want refunded
Platform: Where you subscribed (Apple, Google, or Web)
Reason for refund: Brief explanation of your situation
For Google Play: Your GPA Order ID (if available)
For Apple: Your Apple ID email
Additional context: When you cancelled (if applicable), whether you used the service, etc.

Refund Decision Factors

Web subscriptions: CENTR processes refunds for most recent charges without extensive review. If you request a cancellation and refund, it's typically approved immediately.

Apple subscriptions: Apple determines eligibility based on:

How recent the charge was
Your refund request history
The reason for your request
Whether you've used the subscription
Apple's discretion and internal policies

Google Play: Google determines eligibility based on:

48-hour window (automatic approval more likely)
Your Google account history
The reason for your request
Google's refund policies

If Your Refund Request is Denied

Apple Denial

If Apple denies your refund:

Contact CENTR support at [email protected] and explain your situation
While CENTR cannot override Apple's decision or process the refund themselves, they may be able to offer alternatives
Be prepared that Apple's decision is typically final

Google Denial

If Google denies your refund:

Contact CENTR support - per their guidance, "If Google denies, reach back out and we'll review your case"
CENTR may have options to help even after Google denial
Provide your situation details and Google's denial reason

Need Help?

If you're unsure where you subscribed or need help requesting a refund:

Contact CENTR Support:

Email: [email protected]
Include: Your email address, approximate charge date, charge amount, and any other details you have
CENTR support will help identify your subscription platform and guide you through the refund process

What CENTR Support Will Do:

Search for your account across all platforms
Confirm where you subscribed (Apple, Google, or Web)
Process refund immediately if it's a web subscription
Provide detailed instructions for Apple or Google refund requests

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