How do I request a refund?Updated 21 hours ago
How do I request a refund?
How you request a refund depends on where you subscribed. Centr handles refunds for subscriptions purchased at centr.com, while Apple and Google handle refunds for subscriptions purchased through their app stores.
Check where you subscribed
Look at your receipt email or bank statement:
- Centr.com: Receipts come from Centr, and charges show as Centr or Centr LLC.
- Apple: Receipts come from Apple, and charges show as Apple.com/bill.
- Google Play: Receipts come from Google Play, and charges show as Google Play.
Still not sure? On an iPhone, check Settings > [your name] > Subscriptions. On Android, check the Play Store under Payments & subscriptions > Subscriptions. If Centr doesn’t appear in either, you most likely subscribed at centr.com.
Centr.com subscriptions
Email [email protected] with the subject line “Refund request” and include the email on your Centr account, plus the date and amount of the charge if you have them.
We can refund your most recent subscription charge. Earlier charges aren’t eligible. When we process your refund, we’ll also cancel your subscription, and your access will end right away. Refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your bank.
Apple subscriptions
Apple handles all billing for App Store subscriptions, so Centr can’t process, check on, or change the outcome of Apple refunds.
- Go to reportaproblem.apple.com and sign in with the Apple ID you used to subscribe.
- Choose “Request a refund,” select a reason, and find your Centr charge.
- Submit your request.
Apple usually responds within a few days by email. For more help, see Apple’s refund support page.
Google Play subscriptions
Google handles all billing for Play Store subscriptions.
- Open the Play Store, tap your profile icon, and go to Payments & subscriptions > Budget & history.
- Select your Centr charge and tap Request a refund.
- Follow the prompts to submit your request.
You can also request a refund on the web at play.google.com. For more help, see Google Play’s refund support page.
If you contact us about a Google Play subscription, please include your Google Play order number, which starts with GPA and is in your receipt email.
Common questions
I cancelled but was still charged.
For centr.com subscriptions, email us with the date you cancelled and the date you were charged, and we’ll look into it. For Apple and Google, cancellations need to be made at least 24 hours before renewal, so request a refund through them and include your cancellation date.
My free trial ended and I was charged.
Trials automatically become paid subscriptions unless cancelled before they end. You can still request a refund using the steps above for where you subscribed.
Apple or Google denied my refund.
Contact us at [email protected] and let us know what happened. While we can’t override Apple’s or Google’s decision, we’ll review your situation and see what we can do.
Need help?
Not sure where you subscribed? Reach out to us at [email protected] with your email address and the date and amount of the charge, and we’ll help you figure out the next step.