Understanding subscription vs one-time chargesUpdated 14 days ago

Two Types of CENTR Charges

CENTR operates two businesses, so you may see two different types of charges on your statement.

Subscription Charges (Recurring)

What they are: Recurring payments for CENTR app membership

• Frequency: Monthly or Annual
• Amount: Typically $29.99/month or $159-$179.99/year
• What you get: Access to CENTR app content (workouts, meal plans, programs)
• How they appear: "CENTR", "CENTR LLC", "Apple.com/bill CENTR", or "Google Play CENTR"
• Automatic: Charges repeat until you cancel

One-Time Charges (Equipment)

What they are: Single payments for physical equipment purchases

• Frequency: One-time only
• Amount: Varies by equipment (typically $100-$500+)
• What you get: Physical fitness equipment (workout kits, resistance bands, etc.)
• How they appear: "CENTR" or "CENTR LLC" with larger amounts
• No repeat: One-time purchase, no recurring charges

How to Tell the Difference

• Amount: Subscription = $29.99 or $159-179, Equipment = Usually higher amounts
• Frequency: Subscription = Repeats monthly/yearly, Equipment = One time only
• Timing: Subscription = Regular intervals, Equipment = When you place order
• Receipt: Clearly states "subscription" or "order" in receipt email

Why You Might See Both

Many customers purchase both:

• Equipment purchase: One-time payment for workout equipment
• Trial code included: Equipment comes with 3-month app trial
• Trial converts: After trial, app subscription billing begins
• Result: Past equipment charge + new recurring app charges

Common Confusion Scenarios

"I only bought equipment, why am I being charged monthly?"

Your equipment included a free trial code for the CENTR app. When the trial ended, it converted to a paid subscription. This is two separate products:

• Equipment = one-time purchase (already paid)
• App subscription = separate recurring charge

Cancel the app subscription if you only wanted equipment.

"I thought I was buying equipment but it's a subscription"

Equipment purchases and app subscriptions are separate:

• Equipment is one-time purchase
• App subscription is separate recurring charge
• Check your receipt to confirm which you purchased

How to Check What You're Paying For

• Review your email receipts - clearly state subscription or order
• Check charge frequency - monthly/annual = subscription
• Look at your subscription settings in Apple/Google/Web
• Contact [email protected] for clarification on specific charges

Managing Each Type

Subscription Charges

• Cancel anytime through subscription platform
• No more charges after cancellation
• Access continues through paid period

Equipment Charges

• One-time only - no ongoing charges
• No cancellation needed (already complete)
• Equipment is yours to keep

Need Help?

If you're unsure what a charge is for:

• Email: [email protected]
• Include: Charge amount, date, and which charges you're questioning
• CENTR support will clarify and help manage your subscriptions