Managing your Apple App Store subscriptionUpdated 2 months ago

Everything About Apple App Store Subscriptions

If you subscribed to CENTR through the app on your iPhone or iPad, all subscription management happens through Apple's system, not the CENTR app itself.

Key Point: CENTR Cannot Manage Apple Subscriptions

Apple controls all billing, payments, cancellations, and refunds for App Store subscriptions. CENTR does not have access to Apple's payment system and cannot:

• Cancel your Apple subscription
• Process refunds for Apple purchases
• Change your Apple payment method
• View your Apple billing history
• Modify your Apple subscription plan

Everything must be done through Apple's system.

How to View Your Apple Subscription

1. Open Settings on iPhone or iPad
2. Tap your name at the very top
3. Select "Subscriptions"
4. Find CENTR in your subscription list

What you'll see:

• Subscription status (Active or Expired)
• Next billing date or expiration date
• Subscription plan (Monthly or Annual)
• Price
• Payment method
• Options to change or cancel

How to Cancel Your Apple Subscription

1. Settings → [Your Name] → Subscriptions → CENTR
2. Scroll down and tap "Cancel Subscription" (red text at bottom)
3. Confirm cancellation

Important timing: Cancel at least 24 hours before renewal to avoid next charge.

After cancelling: Shows "Expires on [date]" instead of "Renews on [date]"

Access: You keep full access until expiration date.

How to Request Apple Refund

1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find CENTR charge in purchase history
4. Click "Request a Refund" or "Report a Problem"
5. Select reason for refund
6. Provide detailed explanation
7. Submit request

Apple's review: Typically 2-5 business days

Refund processing: 3-5 business days if approved

CENTR cannot influence Apple's decision

How to Update Apple Payment Method

1. Settings → [Your Name] → Payment & Shipping
2. Add new payment method or edit existing
3. Save changes

Changes apply to all Apple subscriptions, including CENTR.

How to View Apple Purchase History

On iPhone/iPad:

1. Settings → [Your Name] → Media & Purchases → View Account
2. Tap "Purchase History"

On computer:

1. Go to reportaproblem.apple.com
2. Sign in
3. View all purchases including CENTR charges

How to Get Apple Receipts

Automatic emails: Apple sends receipts to your Apple ID email

• Subject: "Your receipt from Apple"
• Sender: Apple ([email protected])
• Check spam folder

Access online: reportaproblem.apple.com → Find charge → View receipt

Apple-Specific Billing Rules

24-Hour Cancellation Rule

Must cancel at least 24 hours before renewal date. Apple processes renewals 24 hours early.

Auto-Renewal

All Apple subscriptions auto-renew unless cancelled. No opt-out of auto-renewal (must cancel entirely).

Trial Conversions

Free trials automatically convert to paid subscriptions unless cancelled before trial ends.

Family Sharing

Some Apple subscriptions support Family Sharing, but CENTR subscriptions are individual only.

Troubleshooting Apple Billing Issues

"I can't find CENTR in my subscriptions"

• Check Expired subscriptions section
• Verify you're signed into correct Apple ID
• May have subscribed through different platform

"Cancellation didn't work"

• Verify cancellation: Should show "Expires on [date]"
• If still shows "Renews on [date]" → cancellation didn't process, try again
• Must confirm cancellation after tapping Cancel button

"Payment declined"

• Update payment method in Settings
• Contact your bank
• Apple will retry charge automatically

"Charged but cancelled"

• Check if cancelled less than 24 hours before renewal
• Request refund at reportaproblem.apple.com

Apple Subscription Support

For Apple subscription questions:

• Apple Support: support.apple.com
• Apple billing questions: Apple can answer
• reportaproblem.apple.com for refunds and receipt access

For CENTR app questions (not billing):

• Email: [email protected]
• CENTR can help with app functionality, content, account issues
• CENTR cannot help with Apple billing, cancellation, refunds

Common Apple Subscription Amounts

From actual customer data:

• $179.99 (annual)
• $159.00 (annual promotional)
• $152.99 (annual with tax)
• $29.99 (monthly)

Amounts may vary by region and promotions.

Need Help?

For Apple billing, cancellation, refunds:

• Contact Apple Support or use reportaproblem.apple.com

For CENTR app issues:

• Email: [email protected]