How do I fix a failed payment?Updated 2 months ago

Steps to Fix Failed Payments

If your CENTR subscription payment failed, follow these steps to resolve the issue and restore your access.

Step 1: Update Your Payment Method

For Apple App Store Subscriptions

1. Open Settings → [Your Name] → Payment & Shipping
2. Add new payment method or update existing
3. Ensure card is valid with sufficient funds

For Google Play Subscriptions

1. Open Google Play Store → Profile → Payments & subscriptions → Payment methods
2. Add or update payment information
3. Verify billing address matches card

For Web Subscriptions

1. Contact [email protected]
2. Request to update payment method
3. Provide new payment information

Step 2: Retry the Payment

After updating your payment method:

• Automatic retry: Apple and Google may automatically retry the charge within 24-48 hours
• Manual retry: Contact your platform or CENTR support to manually retry
• Wait for retry: Some platforms have specific retry schedules

Step 3: Verify Payment Went Through

• Check your bank statement for the charge
• Verify your subscription is active in subscription settings
• Confirm you have access to CENTR app

Common Payment Failure Solutions

Insufficient Funds

• Add money to your account
• Update to card with available balance
• Wait for funds to clear, then retry

Expired Card

• Update to new card with current expiration date
• Remove old card from payment methods

Bank Declined Transaction

• Call your bank to authorize the charge
• Ask bank to enable international transactions if needed
• Confirm charge isn't flagged as fraud

Account Suspension After Failed Payment

If payment fails multiple times:

• Your access to CENTR may be suspended
• You'll typically have a grace period (a few days) to fix payment
• Update payment method before grace period ends to restore access
• If suspended, access restores once payment processes successfully

If Automatic Retry Doesn't Work

1. Contact platform support (Apple, Google) or CENTR support (Web)
2. Request manual payment retry
3. Confirm payment method is valid
4. May need to cancel and resubscribe as last resort

Preventing Future Payment Failures

• Keep payment information current
• Set reminders to update before card expiration
• Ensure sufficient funds before renewal date
• Enable email notifications for payment failures
• Use reliable payment method (primary credit card)

Need Help?

• Email: [email protected]
• Include: Platform, when payment failed, and what you've tried