I see duplicate chargesUpdated 2 months ago
Understanding Duplicate CENTR Charges
If you see two CENTR charges, there are several possible explanations. Let's figure out what happened.
Most Common Cause: Pending vs Posted
This is not a true duplicate.
Credit card systems often show two charges temporarily:
- Pending charge: Authorization hold when payment initiated
- Posted charge: Actual charge when it clears
What happens:
- Both appear on your statement for 3-5 days
- Pending charge automatically drops off
- Only one charge actually processes
- You're not charged twice - it just looks that way temporarily
How to identify: One charge labeled "pending" or "authorization".
Wait 3-5 business days - pending charge should disappear.
True Duplicate Charges - Possible Causes
1. System Error (Rare)
- Payment processed twice by mistake
- Technical glitch in payment system
- Both charges posted (not pending)
2. Multiple Subscriptions
- Subscriptions on different platforms (Apple + Web, or Google + Web)
- Subscriptions under different email addresses
- Two family members with separate subscriptions on same payment method
3. Trial Conversion + Renewal
- Trial converted to paid (first charge)
- Then immediate renewal (if timing aligned)
- Two legitimate charges in short timeframe
4. Annual + Monthly Mix-Up
- Changed from monthly to annual (or vice versa)
- Charged for both during transition
- One charge should be refunded
How to Verify If Duplicates Are Real
Step 1: Wait 3-5 Days
- Let pending charges clear
- Check if both charges actually posted
- Pending charges often resolve themselves
Step 2: Check Charge Details
- Look at exact dates - same day or different days?
- Compare amounts - identical or different?
- Check charge descriptions - both say CENTR?
- Note transaction IDs if available
Step 3: Review All Subscriptions
Check Apple subscriptions:
- Settings → [Your Name] → Subscriptions
- Look for CENTR
Check Google Play subscriptions:
- Google Play Store → Profile → Subscriptions
- Look for CENTR
Check web subscription:
- Email [email protected] to verify web subscription status
You may discover multiple active subscriptions.
Reporting True Duplicate Charges
If both charges actually posted (not pending):
- Email [email protected]
- Subject: "Duplicate Charges"
- Include:
- Both charge dates
- Both charge amounts
- Your account email(s)
- Screenshot of charges (helpful)
- Confirmation both charges posted (not pending)
- CENTR support will:
- Investigate both charges
- Verify if duplicate or two separate subscriptions
- Refund duplicate charge if error
- Cancel extra subscription if multiple exist
Resolution by Scenario
If System Error Duplicate
- CENTR refunds one charge immediately
- Keeps your subscription active
- Refund appears in 5-10 business days
If Multiple Subscriptions Found
- CENTR identifies which subscriptions you have
- Cancels unwanted subscription(s)
- May refund recent charge on cancelled subscription
- Keeps one active subscription of your choice
If Different Amounts
- May be annual + monthly charges
- Or subscription + one-time equipment purchase
- CENTR clarifies each charge
- Refunds if inappropriate
Preventing Future Duplicates
- Only subscribe through one platform
- Use same email for all CENTR accounts
- Track which platform you subscribed through
- Cancel old subscriptions before creating new ones
- Check subscriptions across all platforms periodically
Multiple Family Member Subscriptions
If multiple people in household have CENTR:
- Each needs their own subscription
- May all charge to same payment method
- This is not duplicate - multiple legitimate subscriptions
- Each person should manage their own subscription
Disputing Charges With Bank
Contact CENTR first before disputing with bank:
- CENTR can resolve duplicates faster
- Bank disputes can take weeks
- Disputing may affect your CENTR account access
Only dispute with bank if:
- CENTR cannot resolve
- You believe charges are fraudulent
- CENTR doesn't respond to your inquiry
Common Questions
"Why do I see two charges if I only subscribed once?"
Most likely pending vs posted - wait 3-5 days for pending to clear.
"Will both charges actually be taken from my account?"
If pending vs posted - no, only one. If true duplicate - yes, but one will be refunded.
"How long until duplicate is refunded?"
Once verified and processed: 5-10 business days to receive refund.
Need Help?
- Email: [email protected]
- Subject: "Duplicate Charge Investigation"
- Include: Both charge details and account email