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What happens when my free trial ends?Updated 2 months ago

Your Trial Automatically Converts to a Paid Subscription

When your CENTR free trial ends, it automatically converts to a paid subscription. This means you'll be charged for your first billing period unless you cancel before the trial expires.

Key Points:

  • Credit card is required during trial signup - card will be charged when trial ends
  • You can cancel anytime during the trial to avoid being charged
  • If you cancel during the trial, no charge occurs
  • Trial lengths vary: 7 days (standard app trial), 3 months (equipment bundles), or 12 months (corporate programs)

Trial-to-Paid Conversion Timeline

What Happens on Your Trial End Date

If you do NOT cancel before trial ends:

  • Your trial automatically converts to a paid subscription
  • Your credit card is charged for the first billing period
  • Your subscription continues with automatic renewals
  • You keep full access to CENTR

If you DO cancel before trial ends:

  • No charge occurs when trial ends
  • Your access may end immediately or continue through trial period (depends on platform)
  • No automatic conversion to paid subscription
  • You can resubscribe later if you change your mind

How to Check When Your Trial Ends

For Apple App Store Trials

  1. Open Settings on your iPhone or iPad
  2. Tap your name at the top
  3. Select "Subscriptions"
  4. Find CENTR in your subscription list
  5. Your trial end date is shown as the date when billing will begin
  6. You'll see: "Expires on [date]" if cancelled, or "Starts billing on [date]" if active trial

For Google Play Trials

  1. Open the Google Play Store app
  2. Tap your Profile icon (top right)
  3. Tap "Payments & subscriptions" → "Subscriptions"
  4. Find CENTR
  5. Your trial end date and first billing date are shown

For Web Trials (centr.com)

  • Check your trial activation email from CENTR
  • Trial length is stated in the activation confirmation
  • Calculate from your activation date (e.g., 7 days from activation = trial end date)
  • Contact [email protected] if you're unsure of your trial end date

How to Cancel Before Your Trial Ends

Important: You must cancel BEFORE your trial end date to avoid being charged.

Cancel Apple App Store Trial

  1. Open Settings on iPhone/iPad
  2. Tap your name → "Subscriptions"
  3. Select CENTR
  4. Tap "Cancel Free Trial" or "Cancel Subscription"
  5. Confirm cancellation

Cancel at least 24 hours before trial ends to ensure cancellation processes in time.

Cancel Google Play Trial

  1. Open Google Play Store app
  2. Tap Profile → "Payments & subscriptions" → "Subscriptions"
  3. Select CENTR
  4. Tap "Cancel subscription"
  5. Follow prompts to confirm

Cancel at least 24 hours before trial ends for Apple and Google subscriptions.

Cancel Web Trial

  1. Email [email protected]
  2. Request: "Please cancel my trial subscription"
  3. Include your account email address
  4. CENTR support will process immediately and confirm

What If I Didn't Cancel in Time?

If your trial ended and you were charged, you have options:

For Apple Trials

  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find the CENTR charge
  4. Request a refund
  5. Explain: "I signed up for the free trial but didn't realize it would auto-renew" or "I didn't receive notification that my trial was ending"

Apple reviews requests within a few business days.

For Google Play Trials

  1. Open Google Play Store → Profile → Payments & subscriptions → Budget & history
  2. Find your CENTR charge
  3. Request a refund
  4. Explain you didn't cancel trial in time

Google has a 48-hour automatic refund window for new subscriptions.

For Web Trials

  1. Email [email protected]
  2. Request cancellation and refund
  3. Explain you didn't realize trial would convert or didn't receive notification
  4. CENTR typically processes refunds for these situations

Trial Notifications

Do I Get Notified Before My Trial Ends?

Notification practices vary by platform:

  • Apple: May send renewal reminder, but not always guaranteed
  • Google: May send notification, but not always
  • CENTR Web: Notification sent but may go to spam

Important: Don't rely solely on notifications. Set your own reminder for 1-2 days before trial ends.

Didn't Receive Trial End Notification?

If you were charged and never received notification that your trial was ending:

  • This strengthens your refund request case
  • Mention this in your refund request to Apple/Google/CENTR
  • Example: "I didn't receive any notification that my trial was ending"

Common Trial Questions

"Why is a credit card required for a free trial?"

Credit card verification:

  • Verifies your account and prevents abuse
  • Ensures seamless transition if you choose to continue
  • Standard practice for subscription trials

Your card will NOT be charged during the trial period.

"Will I be charged during my free trial?"

No. Your credit card will NOT be charged during your trial period. Charges only occur when the trial ends (unless you cancel).

"Can I cancel during the trial?"

Yes! Cancel anytime during the trial period:

  • No charge will occur
  • No penalty for cancelling during trial
  • Your access may continue through trial end date (depends on platform)

"What if I forget to cancel?"

If you forget to cancel and are charged:

  • Request a refund through your subscription platform
  • Explain you forgot to cancel or didn't receive notification
  • Most platforms are understanding of this situation
  • Cancel now to prevent future charges

"Can I reactivate after cancelling my trial?"

This depends on the platform:

  • You may not be eligible for another free trial on the same account
  • You can subscribe at regular price
  • Contact [email protected] if you have questions about reactivating

Avoiding Unexpected Charges

To ensure you're not surprised by trial conversion:

  • Set a reminder: Add trial end date to your calendar with 1-2 day advance warning
  • Check trial status regularly: Review subscription settings in platform to see trial end date
  • Decide before trial ends: Determine if you want to continue before auto-conversion
  • Cancel early if unsure: Cancel the trial if you're not planning to continue - better safe than charged
  • Check spam folder: Trial end notifications may go to spam

After Trial Converts to Paid

What Subscription Do I Get?

Your trial converts to the subscription plan you selected during signup:

  • Monthly plan: $29.99/month (recurring monthly)
  • Annual plan: Varies (typically $159-$179.99/year depending on offer)

The plan and price are shown in your subscription settings before trial ends.

Can I Change Plans After Conversion?

Yes, you can upgrade or downgrade:

  • Contact [email protected] for plan changes
  • Changes typically take effect at next billing cycle

Equipment Bundle Trials (3-Month)

If you purchased CENTR equipment (Walmart Kit, Costco gym, etc.) with a 3-month trial:

  • Trial length: 3 months from activation
  • Conversion: Automatically converts to paid subscription after 3 months
  • Cancel anytime: Cancel during 3-month trial to avoid charges
  • Activation required: Trial begins when you activate the code (not when you purchased equipment)

Corporate/Employer Trials (12-Month)

If you received a 12-month trial through your employer or corporate wellness program:

  • Trial length: 12 months from activation
  • Conversion: May or may not auto-convert (check your program terms)
  • Cancellation: Cancel before 12 months ends if you don't want to continue at regular price

Need Help?

If you have questions about your trial or need help:

  • Email: [email protected]
  • Include: Your account email and trial type
  • Ask about: Trial end date, cancellation status, or refund request
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