Understanding auto-renewalUpdated 2 months ago
What is Auto-Renewal?
Auto-renewal means your CENTR subscription automatically continues and charges your payment method at the end of each billing period, without requiring you to manually renew.
How it works:
- Your subscription renews automatically on your billing date
- Your payment method is charged automatically
- Your access continues without interruption
- This repeats every billing period until you cancel
When Auto-Renewal Charges Occur
Timing varies slightly by platform:
Apple App Store
- Renewal processes automatically 24 hours before your subscription period ends
- Your payment method is charged 24 hours before expiration
- Must cancel at least 24 hours before renewal to avoid next charge
Google Play
- Similar to Apple - renewal processes around 24 hours before period end
- Automatic charge occurs before your current period expires
- Cancel at least 24 hours in advance to prevent renewal
Web Subscriptions (centr.com)
- Renewal occurs on your specific billing date each month/year
- Automatic charge on your billing date
- Example: If you subscribed on the 15th, you're charged on the 15th of each month
Auto-Renewal by Subscription Type
Monthly Subscriptions
- Renews every month on your billing date
- Charged monthly at monthly rate (typically $29.99)
- Continues monthly until cancelled
Annual Subscriptions
- Renews once per year on your annual billing date
- Charged annually at annual rate (typically $159-$179.99)
- Continues yearly until cancelled
How to Check Your Next Renewal Date
Apple App Store
- Settings → [Your Name] → Subscriptions
- Tap CENTR
- Shows "Renews on [date]" with next charge date and amount
Google Play
- Google Play Store → Profile → Payments & subscriptions → Subscriptions
- Tap CENTR
- Shows next renewal date and amount
Web Subscriptions
- Check your last payment email for billing cycle information
- Or contact [email protected] to confirm your next renewal date
How to Disable Auto-Renewal
To stop auto-renewal, you need to cancel your subscription.
Disable Apple Auto-Renewal
- Settings → [Your Name] → Subscriptions → CENTR
- Tap "Cancel Subscription"
- Confirm cancellation
After cancellation, auto-renewal is disabled and subscription shows "Expires on [date]" instead of "Renews on [date]."
Disable Google Play Auto-Renewal
- Google Play Store → Profile → Payments & subscriptions → Subscriptions → CENTR
- Tap "Cancel subscription"
- Confirm
Auto-renewal stops and subscription will expire at end of current period.
Disable Web Auto-Renewal
- Email [email protected]
- Request: "Please cancel my subscription"
- CENTR support processes immediately
You'll receive confirmation that "no further payments will be taken."
What Happens When You Disable Auto-Renewal
- No future charges occur
- Your access continues through the end of your current paid period
- Subscription expires on your billing date
- No automatic renewal happens
- You can reactivate anytime if you change your mind
Renewal Notifications
Do You Get Notified Before Renewal?
Notification practices vary:
- Apple: May send renewal reminder, but not guaranteed
- Google: May send notification, but not always
- Web: CENTR may send renewal reminder (check spam folder)
Important: Don't rely solely on notifications. Set your own reminder if you want to review before renewal.
Managing Auto-Renewal to Avoid Unwanted Charges
Best practices:
- Set calendar reminders 2-3 days before your renewal date
- Review your subscription a few days before renewal to decide if you want to continue
- Cancel at least 24-48 hours before renewal if you don't want to be charged (Apple/Google)
- Keep track of your billing date
- Monitor your bank statements for charges
Common Questions
"Can I turn off auto-renewal but keep my current access?"
Yes! When you cancel (which disables auto-renewal), you keep access through the end of your current paid period. You just won't be charged again.
"Will I be warned before being charged?"
You may receive renewal notifications, but they're not guaranteed. It's best to track your own renewal date and cancel in advance if you don't want to continue.
"What if I forget to cancel before renewal?"
If you're charged and didn't want to renew, you can request a refund through your platform (Apple, Google, or CENTR).
"Can I pause auto-renewal temporarily?"
Some platforms may offer subscription pausing, but availability varies. Contact [email protected] to ask about pause options.
Need Help?
For questions about auto-renewal or to cancel your subscription:
- Email: [email protected]
- Include: Your account email and platform (Apple, Google, or Web)