Why was my payment declined?Updated 2 months ago
Common Reasons for Payment Declines
If your CENTR subscription payment was declined, several factors could be responsible. Most declines can be resolved quickly.
Top Reasons Payments Are Declined
1. Insufficient Funds
- Not enough money in account to cover the charge
- Account balance lower than expected
- Recent purchases reduced available funds
Solution: Add funds to your account and update or retry payment method.
2. Expired Card
- Credit or debit card has passed expiration date
- Card number changed (some banks issue new numbers)
Solution: Update to your new card in subscription settings.
3. Incorrect Billing Address
- Billing address doesn't match what bank has on file
- Recently moved and address not updated
- Typo in address entry
Solution: Verify billing address matches your card's billing address exactly.
4. Bank Fraud Protection
- Bank flagged charge as potential fraud
- Unusual transaction pattern detected
- First international transaction on card
Solution: Contact your bank to authorize the charge, then retry.
5. International Transaction Blocks
- Bank blocks international transactions by default
- CENTR charges may be processed internationally
- Bank requires authorization for foreign transactions
Solution: Contact bank to enable international transactions.
6. Card Limits Reached
- Daily or monthly spending limit reached
- Too many transactions in short period
- Credit limit maxed out
Solution: Wait for limit reset or contact bank to increase limits.
7. Wrong Card Details Entered
- Card number typo
- Wrong CVV code
- Incorrect expiration date
Solution: Double-check all card details and re-enter correctly.
How to Resolve Payment Declines
Step 1: Contact Your Bank
- Call the number on back of your card
- Ask why the charge was declined
- Request authorization if it was fraud protection
- Enable international transactions if needed
Step 2: Update Payment Method
- Apple: Settings → [Your Name] → Payment & Shipping
- Google: Play Store → Profile → Payments & subscriptions → Payment methods
- Web: Contact [email protected]
Step 3: Retry Payment
- After updating, platform may automatically retry
- Or contact support to manually retry
Bank-Specific Issues
Prepaid Cards
- Some prepaid cards don't support recurring subscriptions
- May decline after first charge
- Solution: Use regular credit/debit card instead
Virtual Credit Cards
- Temporary card numbers may not work for subscriptions
- Card may expire before renewal
- Solution: Use permanent card number
What Happens After Declined Payment
- Retry attempts: Platform may automatically retry charge
- Account suspension: If payment fails multiple times, access may be suspended
- Notifications: You'll receive email about failed payment
- Grace period: Usually a few days to fix payment before access ends
Preventing Future Declines
- Keep payment information current
- Ensure sufficient funds before renewal date
- Set calendar reminders for card expiration dates
- Notify bank about recurring CENTR charges
- Enable international transactions if required
Still Having Issues?
If you've updated payment method and charges still decline:
- Try a different card
- Contact your bank for detailed decline reason
- Email [email protected] for assistance with specific platform issues
Need Help?
- Email: [email protected]
- Include: Platform, error message (if shown), and steps you've already tried