I cancelled my subscription but was still chargedUpdated 2 hours ago
I cancelled my subscription but was still charged
We’re sorry for the confusion. There are a few common reasons this happens, and most are quick to sort out.
First, check whether it’s a new charge
Cancelling stops your subscription from renewing, but you keep access until the end of the period you’ve already paid for. So if you can still use the app after cancelling, that’s expected and doesn’t mean you’re being charged again.
Check your bank or card statement for a new Centr charge dated after you cancelled. If there isn’t one, you’re all set.
Check that your cancellation went through
Centr.com: Log in at centr.com and go to Subscription > Plan & Billing. You should also have received a confirmation email when you cancelled.
Apple: Go to Settings > [your name] > Subscriptions and select Centr.
Google Play: Open the Play Store and go to Payments & subscriptions > Subscriptions, then select Centr.
If it says Expires on [date], your cancellation worked and you won’t be charged again. If it says Renews on [date], your subscription is still active, so cancel it now. [How do I cancel if Centr isn’t for me?]
Why you might have been charged
You deleted the app but didn’t cancel. Deleting the Centr Coach app doesn’t cancel your subscription. You’ll need to cancel using the steps above.
You cancelled within 24 hours of renewing. Apple and Google need at least 24 hours’ notice before your renewal date. If you cancelled closer to it than that, one final charge may have gone through.
You cancelled after the charge. If your subscription renewed before you cancelled, the charge covers the new period, and you’ll keep access until it ends. You won’t be charged again.
You have more than one subscription. You may have subscribed in more than one place, such as at centr.com and through Apple, or with two different email addresses. Check each of them.
The cancellation didn’t finish. If your subscription still shows a renewal date, the cancellation wasn’t completed. Cancel again and make sure you see the Expires on date.
Requesting a refund
Centr.com: Email [email protected] with your account email, the date you cancelled, and the date and amount of the charge. If you were charged in error, we’ll refund it.
Apple: Request a refund at reportaproblem.apple.com, and include the date you cancelled.
Google Play: Open the Play Store, go to Payments & subscriptions > Budget & history, select the Centr charge, and tap Request a refund.
For full details, including our refund policy for centr.com subscriptions, see [How do I request a refund?]
Need help?
Reach out to us at [email protected] with the subject line “Charged after cancelling.” Please include the date you cancelled, how you cancelled, the date and amount of the charge, and whether you received a cancellation confirmation.