Learn how to troubleshoot login issues including wrong password, wrong email, expired sessions, and error messages

<h3 id="quick-solutions">Quick Solutions</h3><p>If you&apos;re having trouble logging in to your CENTR account, try these solutions in order. Most login issues resolve quickly with these steps.</p><h3 id="common-login-problems-and-solutions">Common Login Problems and Solutions</h3><h4 id="wrong-password">Wrong Password</h4><p>If you&apos;re getting an &quot;invalid credentials&quot; error or your password isn&apos;t working:</p><ol><li>Double-check your password for typos (watch for caps lock)</li><li>Use the &quot;Forgot Password&quot; option to reset your password</li><li>On the app login screen, tap &quot;Forgot Password&quot; or visit centr.com/login and click &quot;Forgot Password&quot;</li></ol><h4 id="wrong-email-address">Wrong Email Address</h4><p>Make sure you&apos;re using the correct email address:</p><ul><li><strong>Check for typos:</strong> Common mistakes include .com vs .net or gmail vs hotmail</li><li><strong>Multiple emails:</strong> If you have several email addresses, try each one</li><li><strong>Apple Sign-In users:</strong> If you signed up with &quot;Sign in with Apple&quot; and enabled &quot;Hide My Email,&quot; you&apos;ll need to use your Apple Private Relay email (format: randomtext@privaterelay.appleid.com) instead of your regular email</li></ul><h4 id="using-social-login-instead">Using Social Login Instead</h4><p>If you originally signed up with Apple or Google:</p><ol><li>Don&apos;t use the email/password fields</li><li>Tap the &quot;Sign in with Apple&quot; or &quot;Continue with Google&quot; button instead</li><li>Use the same login method you used during signup</li><li>No password needed if you always use social login</li></ol><h3 id="platform-specific-login-steps">Platform-Specific Login Steps</h3><h4 id="for-ios-app">For iOS App</h4><ol><li>Open the CENTR app on your iPhone or iPad</li><li>On the login screen, enter your email and password OR tap &quot;Sign in with Apple&quot;/&quot;Continue with Google&quot;</li><li>If using email/password and it&apos;s not working, tap &quot;Forgot Password&quot;</li><li>If the app is stuck or frozen, delete and reinstall from the App Store</li></ol><h4 id="for-android-app">For Android App</h4><ol><li>Open the CENTR app on your Android device</li><li>On the login screen, enter your email and password OR tap &quot;Continue with Google&quot;</li><li>If using email/password and it&apos;s not working, tap &quot;Forgot Password&quot;</li><li>If experiencing repeated logouts, this is a known bug in v8.0 - see workarounds below</li></ol><h4 id="for-web-centrcom">For Web (centr.com)</h4><ol><li>Go to centr.com/login in your web browser</li><li>Enter your email and password OR click &quot;Sign in with Apple&quot;/&quot;Sign in with Google&quot;</li><li>If your password isn&apos;t working, click &quot;Forgot Password&quot;</li><li>Try a different browser if issues persist (Chrome, Safari, Firefox, Edge)</li></ol><h3 id="error-messages-and-what-they-mean">Error Messages and What They Mean</h3><ul><li><strong>&quot;Invalid credentials&quot; or &quot;Login failed&quot;:</strong> Wrong password or email - try password reset</li><li><strong>&quot;Account not found&quot;:</strong> No account with that email exists - check for typos or try your Apple relay email if you used Apple Sign-In</li><li><strong>&quot;Too many failed attempts&quot;:</strong> Account temporarily locked for security - wait 10-15 minutes then try again</li><li><strong>&quot;Sorry, we dropped a dumbbell&quot;:</strong> Temporary system error - wait 15-30 minutes and try again</li></ul><h3 id="known-issues-and-workarounds">Known Issues and Workarounds</h3><h4 id="android-v80-logout-loop-known-bug">Android v8.0 Logout Loop (Known Bug)</h4><p>If you&apos;re on Android and the app keeps logging you out repeatedly:</p><ul><li>This is a confirmed bug affecting Android app version 8.0</li><li>A fix is coming in the next Android app update</li><li><strong>Temporary workarounds:</strong> Use centr.com website instead of the app, or keep the app open in background (don&apos;t fully close it)</li></ul><h4 id="app-stuck-on-loading-screen">App Stuck on Loading Screen</h4><p>If the app stays on the CENTR logo and won&apos;t open:</p><ol><li>Contact support at hello@centr.com - they can perform a login configuration reset</li><li>After support resets your configuration, delete the app completely</li><li>Reinstall the latest version from App Store or Google Play</li><li>Open the app and sign in with your email and original password</li></ol><h4 id="login-issues-after-october-2025-update">Login Issues After October 2025 Update</h4><p>If you&apos;re having trouble logging in after the v8.0 or v8.1 update:</p><ol><li>Update to the latest app version (check App Store or Google Play)</li><li>Try using &quot;Sign in with Google&quot; or &quot;Sign in with Apple&quot; as alternative login methods</li><li>Use the &quot;Forgot Password&quot; option within the app (not the website)</li><li>If a new account was accidentally created during the update, contact support to merge your accounts</li></ol><h3 id="advanced-troubleshooting">Advanced Troubleshooting</h3><h4 id="clear-cache-and-reinstall-mobile">Clear Cache and Reinstall (Mobile)</h4><ol><li><strong>Delete the app:</strong> Long-press the CENTR app icon and delete/uninstall</li><li><strong>Restart your device:</strong> Power off completely, wait 10 seconds, power back on</li><li><strong>Reinstall:</strong> Download fresh from App Store or Google Play</li><li><strong>Log in:</strong> Use your credentials or social login</li><li><strong>Note:</strong> Your workout history and account data are saved on our servers - reinstalling won&apos;t delete your data</li></ol><h4 id="clear-browser-cache-web">Clear Browser Cache (Web)</h4><p>If you&apos;re having trouble logging in on centr.com:</p><ul><li><strong>Chrome/Edge:</strong> Settings &#x2192; Privacy &#x2192; Clear browsing data</li><li><strong>Safari:</strong> Preferences &#x2192; Privacy &#x2192; Manage Website Data &#x2192; Remove All</li><li><strong>Firefox:</strong> Settings &#x2192; Privacy &amp; Security &#x2192; Clear Data</li><li>After clearing cache, try logging in again</li></ul><h4 id="try-a-different-platform">Try a Different Platform</h4><p>Test if the issue is platform-specific:</p><ol><li>If the app isn&apos;t working, try logging in at centr.com</li><li>If the web isn&apos;t working, try the app</li><li>If it works on one but not the other, the issue is platform-specific</li><li>If it doesn&apos;t work on either, it may be an account issue - contact support</li></ol><h3 id="still-cant-log-in">Still Can&apos;t Log In?</h3><p>If you&apos;ve tried all the steps above and still can&apos;t access your account, contact our support team:</p><ul><li>Email: hello@centr.com</li><li>Include: The email address you&apos;re trying to log in with, which platform you&apos;re using (iOS/Android/Web), any error messages you see, and the login method you&apos;re using (email/password, Apple, or Google)</li><li>Response time: Usually within 24 hours</li></ul><p>We&apos;ll help you get back into your account and back to your workouts!</p>

I can't log in to my account

Step-by-step guide to reset your CENTR password on app or web, including troubleshooting tips

<h3 id="quick-reset-process">Quick Reset Process</h3><p>Resetting your CENTR password is quick and easy. The whole process takes just a few minutes.</p><h3 id="step-by-step-password-reset">Step-by-Step Password Reset</h3><h4 id="for-ios-or-android-app">For iOS or Android App</h4><ol><li>Open the CENTR app on your device</li><li>On the login screen, tap &quot;Forgot Password&quot;</li><li>Enter the email address registered to your CENTR account</li><li>Tap &quot;Send Reset Link&quot;</li><li>Check your email inbox (and spam/junk folder)</li><li>Open the reset email from CENTR</li><li>Click the reset link in the email</li><li>Create your new password (minimum 8 characters)</li><li>Click &quot;Save&quot; or &quot;Submit&quot;</li><li>Return to the app and log in with your new password</li></ol><h4 id="for-web-centrcom">For Web (centr.com)</h4><ol><li>Go to centr.com/login in your web browser</li><li>Click the &quot;Forgot Password?&quot; link below the login fields</li><li>Enter the email address registered to your CENTR account</li><li>Click &quot;Send Reset Link&quot;</li><li>Check your email inbox (and spam/junk folder)</li><li>Open the reset email from CENTR</li><li>Click the reset link in the email</li><li>Create your new password (minimum 8 characters)</li><li>Click &quot;Save&quot; or &quot;Submit&quot;</li><li>Log in at centr.com/login with your new password</li></ol><h3 id="important-things-to-know">Important Things to Know</h3><h4 id="reset-link-timing">Reset Link Timing</h4><ul><li><strong>Arrival time:</strong> Reset emails typically arrive within 2-3 minutes</li><li><strong>Maximum wait:</strong> Wait up to 10 minutes before requesting another link</li><li><strong>Link expiration:</strong> Reset links expire after 24 hours for security</li><li><strong>Single use:</strong> Each reset link can only be used once</li></ul><h4 id="password-requirements">Password Requirements</h4><p>Your new password must be:</p><ul><li>At least 8 characters long</li><li>We recommend using a mix of letters, numbers, and symbols for security</li><li>Different from your old password</li><li>Something you can remember or store in a password manager</li></ul><h4 id="security-notes">Security Notes</h4><ul><li>Your password is encrypted and never shared with anyone</li><li>Reset links expire after 24 hours to protect your account</li><li>We&apos;ll never ask for your password via email or chat</li><li>These security measures protect your account and personal data</li></ul><h3 id="which-email-should-i-use">Which Email Should I Use?</h3><h4 id="standard-email-accounts">Standard Email Accounts</h4><p>Use the email address you signed up with. Common mistakes to avoid:</p><ul><li>Typing .com instead of .net (or vice versa)</li><li>Using work email instead of personal email (or vice versa)</li><li>Using an old email address you no longer use</li></ul><h4 id="apple-sign-in-users-hide-my-email">Apple Sign-In Users (Hide My Email)</h4><p>If you signed up with &quot;Sign in with Apple&quot; and enabled &quot;Hide My Email,&quot; you need to use your Apple Private Relay email address, NOT your regular email.</p><p><strong>Your relay email looks like:</strong> randomtext@privaterelay.appleid.com (example: h8wb54szfm@privaterelay.appleid.com)</p><p><strong>How to find your Apple relay email:</strong></p><ol><li>Open Settings on your iPhone or iPad</li><li>Tap your name at the top</li><li>Go to &quot;Password &amp; Security&quot;</li><li>Tap &quot;Apps Using Apple ID&quot;</li><li>Find &quot;CENTR&quot; in the list</li><li>Note the relay email address shown</li><li>Use this email for password reset</li></ol><h4 id="google-sign-in-users">Google Sign-In Users</h4><p>If you signed up with &quot;Continue with Google,&quot; you can either:</p><ul><li>Reset your password using your Gmail address, OR</li><li>Continue using the &quot;Continue with Google&quot; button (no password needed)</li></ul><h3 id="not-receiving-the-reset-email">Not Receiving the Reset Email?</h3><p>See our detailed troubleshooting article: &quot;I&apos;m not receiving password reset emails&quot; for complete solutions. Quick checks:</p><ol><li><strong>Check your spam/junk folder</strong> - Reset emails often get filtered there</li><li><strong>Wait 5-10 minutes</strong> - Email delivery can be delayed</li><li><strong>Verify your email</strong> - Make sure you entered it correctly</li><li><strong>Apple users:</strong> Use your relay email if you have &quot;Hide My Email&quot; enabled</li><li><strong>Try again:</strong> Request a new reset link if the first one didn&apos;t arrive</li></ol><h3 id="reset-link-not-working">Reset Link Not Working?</h3><p>See our article: &quot;My password reset link isn&apos;t working&quot; for detailed help. Common causes:</p><ul><li><strong>Link expired:</strong> Links expire after 24 hours - request a new one</li><li><strong>Link already used:</strong> Each link is single-use only - request a new one</li><li><strong>Browser issues:</strong> Try copying the link and pasting it into a different browser</li><li><strong>Page not loading:</strong> Check your internet connection</li></ul><h3 id="after-resetting-your-password">After Resetting Your Password</h3><h4 id="immediate-access">Immediate Access</h4><p>You can log in immediately after successfully creating your new password. Your account access is restored right away.</p><h4 id="use-your-new-password">Use Your New Password</h4><ul><li>Make sure you&apos;re using your NEW password, not your old one</li><li>The old password will no longer work</li><li>If you&apos;re having trouble logging in after reset, try clearing your browser cache or reinstalling the app</li></ul><h4 id="save-your-password">Save Your Password</h4><p>We recommend:</p><ul><li>Using a password manager to store your CENTR password securely</li><li>Writing it down in a secure location if you don&apos;t use a password manager</li><li>NOT using the same password across multiple websites</li></ul><h3 id="do-i-need-a-password">Do I Need a Password?</h3><h4 id="if-you-use-social-login">If You Use Social Login</h4><p>If you always sign in with &quot;Sign in with Apple&quot; or &quot;Continue with Google,&quot; you don&apos;t need a password:</p><ul><li>Continue using the social login button</li><li>Your Apple ID or Google account credentials are all you need</li><li>You can add a password later by contacting support if desired</li></ul><h4 id="if-you-want-both-options">If You Want Both Options</h4><p>Contact CENTR support at hello@centr.com to add email/password login to your social account. This lets you use either login method.</p><h3 id="still-having-trouble">Still Having Trouble?</h3><p>If you&apos;ve tried the steps above and still can&apos;t reset your password, contact our support team for help:</p><ul><li><strong>Email:</strong> hello@centr.com</li><li><strong>Include:</strong> The email address you&apos;re trying to reset, whether you received the reset email, any error messages you see, and whether you&apos;re using Apple Sign-In with Hide My Email</li><li><strong>Response time:</strong> Usually within 24 hours</li><li><strong>We can help with:</strong> Manual password resets, email address verification, account recovery, and merging duplicate accounts</li></ul><p>We&apos;ll get you back into your account and back to your workouts as quickly as possible!</p>

I forgot my password - how do I reset it?

Troubleshoot email delivery issues including spam folders, Apple Private Relay, and email delays

<h3 id="dont-panic---we-can-help">Don&apos;t Panic - We Can Help</h3><p>If you requested a password reset but haven&apos;t received the email, there are several common causes we can troubleshoot together. Most issues are quick to resolve.</p><h3 id="first-check-these-common-places">First: Check These Common Places</h3><h4 id="1-check-your-spamjunk-folder-most-common-cause">1. Check Your Spam/Junk Folder (Most Common Cause)</h4><p>Password reset emails frequently get filtered into spam or junk folders. This is the #1 reason people don&apos;t receive reset emails.</p><ul><li>Open your email app or webmail</li><li>Navigate to your Spam, Junk, or Promotions folder</li><li>Look for an email from CENTR or noreply@centr.com</li><li>If you find it there, click the reset link - it still works!</li><li>Mark it as &quot;Not Spam&quot; to prevent this in the future</li></ul><h4 id="2-wait-5-10-minutes">2. Wait 5-10 Minutes</h4><p>Email delivery can sometimes be delayed:</p><ul><li>Reset emails typically arrive within 2-3 minutes</li><li>Some email providers can take up to 10 minutes</li><li>Check both your inbox and spam folder after waiting</li><li>Don&apos;t request multiple reset links - this can cause additional delays</li></ul><h4 id="3-verify-youre-using-the-correct-email">3. Verify You&apos;re Using the Correct Email</h4><p>Double-check the email address you entered for typos:</p><ul><li>Common mistakes: .com vs .net, gmail vs hotmail, missing letters</li><li>If you have multiple email addresses, try each one</li><li>Look for old CENTR emails or receipts to confirm which email you used</li></ul><h3 id="for-apple-sign-in-users-critical">For Apple Sign-In Users (CRITICAL)</h3><h4 id="are-you-using-apple-private-relay">Are You Using Apple Private Relay?</h4><p>If you signed up with &quot;Sign in with Apple&quot; and enabled &quot;Hide My Email,&quot; this is likely why you&apos;re not receiving reset emails.</p><p><strong>The issue:</strong> Your CENTR account is registered to your Apple Private Relay email (format: randomtext@privaterelay.appleid.com), NOT your regular email address.</p><p><strong>What you need to do:</strong> Find your Apple relay email and use that for password reset.</p><h4 id="how-to-find-your-apple-private-relay-email">How to Find Your Apple Private Relay Email</h4><ol><li>Open <strong>Settings</strong> on your iPhone or iPad</li><li>Tap your <strong>name</strong> at the very top of the screen</li><li>Select &quot;<strong>Password &amp; Security</strong>&quot;</li><li>Tap &quot;<strong>Apps Using Apple ID</strong>&quot;</li><li>Find <strong>CENTR</strong> in the list of apps</li><li>You&apos;ll see your relay email address (example: h8wb54szfm@privaterelay.appleid.com)</li><li>Copy or write down this email address</li><li>Go to centr.com/login and request password reset using <strong>this relay email</strong>, not your regular email</li></ol><p><strong>Where the reset email goes:</strong> The password reset will be sent to your Apple relay email, which forwards to your real email inbox. Check your regular inbox (and spam folder) after requesting reset with your relay email.</p><h4 id="alternative-continue-using-apple-sign-in">Alternative: Continue Using Apple Sign-In</h4><p>If you originally signed up with Apple Sign-In, you don&apos;t actually need a password:</p><ul><li>On the login screen, tap &quot;Sign in with Apple&quot; instead of entering email/password</li><li>Use your Apple ID credentials</li><li>You&apos;ll be logged in without needing a password</li><li>This is often easier than password reset for Apple users</li></ul><h3 id="additional-troubleshooting-steps">Additional Troubleshooting Steps</h3><h4 id="4-add-centr-to-your-email-contacts">4. Add CENTR to Your Email Contacts</h4><p>This helps ensure future emails aren&apos;t blocked:</p><ul><li>Add noreply@centr.com to your email contacts</li><li>Add hello@centr.com as well</li><li>This tells your email provider that CENTR emails are safe</li><li>Then request a new password reset</li></ul><h4 id="5-check-email-filters-and-blocked-senders">5. Check Email Filters and Blocked Senders</h4><p>Your email provider might be blocking CENTR emails:</p><ul><li>Check your email settings for blocked senders list</li><li>Look for email filters that might be auto-deleting messages</li><li>Check &quot;Blocked&quot; or &quot;Trash&quot; folders</li><li>Whitelist centr.com domain in your email settings</li></ul><h4 id="6-try-a-different-email-address">6. Try a Different Email Address</h4><p>If you have access to another email address:</p><ul><li>Contact support at hello@centr.com to update your account email</li><li>They&apos;ll verify your identity and update your registered email</li><li>Then you can reset your password using the new email</li><li>This is helpful if your old email has issues</li></ul><h4 id="7-try-resetting-from-a-different-platform">7. Try Resetting from a Different Platform</h4><ul><li>If you tried from the app, try centr.com/login on a web browser</li><li>If you tried from web, try the mobile app&apos;s &quot;Forgot Password&quot; option</li><li>Sometimes one platform works better than the other</li></ul><h3 id="email-provider-specific-issues">Email Provider-Specific Issues</h3><h4 id="gmail-users">Gmail Users</h4><ul><li>Check Promotions tab (not just Primary inbox)</li><li>Check Spam folder</li><li>Check Social and Updates tabs</li><li>Search your entire mailbox for &quot;centr&quot; or &quot;password reset&quot;</li></ul><h4 id="outlookhotmail-users">Outlook/Hotmail Users</h4><ul><li>Check Junk Email folder thoroughly</li><li>Check Focused vs Other inbox tabs</li><li>Outlook can be aggressive with filtering - check sweep rules</li></ul><h4 id="yahoo-users">Yahoo Users</h4><ul><li>Check Bulk Mail folder</li><li>Yahoo often filters password resets aggressively</li><li>Add noreply@centr.com to contacts before requesting new link</li></ul><h4 id="apple-mailicloud-users">Apple Mail/iCloud Users</h4><ul><li>Check Junk folder in Mail app</li><li>If using iCloud email, log in at icloud.com to check web interface</li><li>Check Mail settings for blocked senders</li></ul><h4 id="workschool-email-addresses">Work/School Email Addresses</h4><ul><li>Corporate email filters can block password reset emails</li><li>Check with your IT department</li><li>Consider using a personal email address for CENTR instead</li></ul><h3 id="still-no-email-after-trying-everything">Still No Email After Trying Everything?</h3><p>If you&apos;ve waited 10 minutes, checked spam, used the correct email (including Apple relay email if applicable), and still haven&apos;t received the reset email, contact our support team for manual assistance.</p><h4 id="contact-support-for-manual-password-reset">Contact Support for Manual Password Reset</h4><p><strong>Email:</strong> hello@centr.com</p><p><strong>Include in your message:</strong></p><ul><li>The email address you&apos;re trying to reset (or all possible emails you might have used)</li><li>Confirmation that you&apos;ve checked spam/junk folders</li><li>Whether you&apos;re using Apple Sign-In with Hide My Email</li><li>Your Apple relay email if applicable (from Settings &#x2192; Your Name &#x2192; Password &amp; Security &#x2192; Apps Using Apple ID &#x2192; CENTR)</li><li>How long you&apos;ve been waiting</li><li>Any error messages you&apos;ve seen</li></ul><p><strong>What support can do:</strong></p><ul><li>Verify which email address is registered to your account</li><li>Perform a manual password reset</li><li>Send you a temporary password via the support ticket</li><li>Update your account email if needed</li><li>Merge accounts if you accidentally created duplicates</li></ul><p><strong>Response time:</strong> Usually within 24 hours, often sooner</p><h3 id="preventing-future-issues">Preventing Future Issues</h3><p>Once you successfully reset your password:</p><ul><li><strong>Save your password:</strong> Use a password manager or write it down securely</li><li><strong>Know your relay email:</strong> If you use Apple Sign-In, save your relay email address</li><li><strong>Whitelist CENTR:</strong> Add noreply@centr.com and hello@centr.com to your contacts</li><li><strong>Check settings:</strong> Ensure your email app isn&apos;t filtering CENTR emails</li><li><strong>Consider social login:</strong> Using &quot;Sign in with Apple&quot; or &quot;Continue with Google&quot; eliminates password issues</li></ul><h3 id="alternative-use-social-login-instead">Alternative: Use Social Login Instead</h3><p>If you&apos;re frequently having password issues, consider using social login:</p><ul><li><strong>Sign in with Apple:</strong> Available on iOS, Android, and Web</li><li><strong>Continue with Google:</strong> Available on iOS, Android, and Web</li><li><strong>No password needed:</strong> Use your existing Apple ID or Google credentials</li><li><strong>Faster login:</strong> One tap instead of typing email and password</li><li><strong>More secure:</strong> Leverages Apple/Google&apos;s security infrastructure</li></ul><p>Contact support at hello@centr.com if you&apos;d like help setting up social login for your existing account.</p><h3 id="were-here-to-help">We&apos;re Here to Help</h3><p>Password reset issues are frustrating, especially when you&apos;re locked out and ready to work out. Our support team is ready to help you get back in quickly. Don&apos;t hesitate to reach out at hello@centr.com - we&apos;ll get you sorted within 24 hours!</p>

I'm not receiving password reset emails

Learn why password reset links expire and how to request a new working link

<h3 id="quick-solution">Quick Solution</h3><p>If your password reset link isn&apos;t working, the most common cause is that it has expired. Password reset links expire after 24 hours for security. Request a new link and it will work.</p><h3 id="common-reasons-reset-links-dont-work">Common Reasons Reset Links Don&apos;t Work</h3><h4 id="1-link-has-expired-most-common">1. Link Has Expired (Most Common)</h4><p><strong>Why this happens:</strong> For security, password reset links automatically expire 24 hours after they&apos;re sent.</p><p><strong>Solution:</strong></p><ol><li>Go back to centr.com/login or open the CENTR app</li><li>Click or tap &quot;Forgot Password&quot; again</li><li>Enter your email address</li><li>Request a new reset link</li><li>Use the new link within 24 hours</li></ol><h4 id="2-link-already-used">2. Link Already Used</h4><p><strong>Why this happens:</strong> Each reset link can only be used once. If you already used it to set a new password, it won&apos;t work again.</p><p><strong>Solution:</strong></p><ul><li>Try logging in with the new password you created</li><li>If you don&apos;t remember what password you set, request a new reset link</li><li>Use the new link to set a password you&apos;ll remember</li></ul><h4 id="3-incomplete-or-broken-link">3. Incomplete or Broken Link</h4><p><strong>Why this happens:</strong> Sometimes email programs break long links across multiple lines, making them incomplete.</p><p><strong>Solution:</strong></p><ol><li>Try copying the entire link from the email</li><li>Paste it directly into your web browser&apos;s address bar</li><li>Make sure the entire link is copied (no spaces or line breaks)</li><li>Press Enter to load the reset page</li></ol><h4 id="4-browser-issues">4. Browser Issues</h4><p><strong>Why this happens:</strong> Browser cache, cookies, or extensions can interfere with the reset page loading.</p><p><strong>Solution:</strong></p><ul><li>Try opening the link in a different web browser (Chrome, Safari, Firefox, Edge)</li><li>Try opening the link in incognito/private browsing mode</li><li>Clear your browser cache and cookies, then try again</li><li>Disable browser extensions temporarily and try the link again</li></ul><h3 id="step-by-step-request-a-new-reset-link">Step-by-Step: Request a New Reset Link</h3><h4 id="for-mobile-app-users">For Mobile App Users</h4><ol><li>Open the CENTR app</li><li>On the login screen, tap &quot;Forgot Password&quot;</li><li>Enter your email address</li><li>Tap &quot;Send Reset Link&quot;</li><li>Check your email (and spam folder)</li><li>Click the NEW link in your email</li><li>Set your new password immediately</li></ol><h4 id="for-web-users">For Web Users</h4><ol><li>Go to centr.com/login</li><li>Click &quot;Forgot Password?&quot;</li><li>Enter your email address</li><li>Click &quot;Send Reset Link&quot;</li><li>Check your email (and spam folder)</li><li>Click the NEW link in your email</li><li>Set your new password immediately</li></ol><h3 id="important-reminders">Important Reminders</h3><h4 id="act-fast">Act Fast</h4><ul><li>Use reset links within 24 hours of receiving them</li><li>Don&apos;t wait days to reset your password</li><li>If you receive multiple reset emails, use the most recent one</li></ul><h4 id="one-time-use">One Time Use</h4><ul><li>Each link works only once</li><li>After you set a new password, the link becomes invalid</li><li>If you need to change your password again, request another link</li></ul><h4 id="security-purpose">Security Purpose</h4><p>These restrictions exist to protect your account:</p><ul><li>Expiring links prevent unauthorized access if someone gets an old email</li><li>Single-use links prevent link reuse after a password is set</li><li>These measures keep your CENTR account and personal data secure</li></ul><h3 id="page-not-loading">Page Not Loading?</h3><p>If clicking the link doesn&apos;t load the reset page:</p><ol><li><strong>Check your internet connection</strong> - Make sure you&apos;re online</li><li><strong>Try a different network</strong> - Switch from WiFi to mobile data or vice versa</li><li><strong>Try a different device</strong> - If you clicked from phone, try from computer</li><li><strong>Check centr.com status</strong> - Rarely, there may be service issues</li></ol><h3 id="getting-error-messages">Getting Error Messages?</h3><h4 id="link-expired-or-link-invalid">&quot;Link Expired&quot; or &quot;Link Invalid&quot;</h4><p>This confirms the link is too old or already used. Request a new one following the steps above.</p><h4 id="sorry-we-dropped-a-dumbbell">&quot;Sorry, We Dropped a Dumbbell&quot;</h4><p>This is a temporary system error:</p><ul><li>Wait 15-30 minutes</li><li>Clear your browser cache</li><li>Try again</li><li>If it persists, contact support</li></ul><h4 id="page-not-found-or-404-error">&quot;Page Not Found&quot; or 404 Error</h4><p>The link may be broken or incomplete:</p><ul><li>Copy the entire URL from your email</li><li>Paste it directly into your browser</li><li>Make sure there are no spaces or line breaks</li><li>If still not working, request a new link</li></ul><h3 id="apple-private-relay-users">Apple Private Relay Users</h3><p>If you&apos;re using Apple Sign-In with &quot;Hide My Email,&quot; make sure you&apos;re requesting the reset using your Apple relay email address (format: randomtext@privaterelay.appleid.com), not your regular email.</p><p><strong>How to find your relay email:</strong></p><ol><li>Open Settings on iPhone/iPad</li><li>Tap your name &#x2192; &quot;Password &amp; Security&quot;</li><li>Tap &quot;Apps Using Apple ID&quot;</li><li>Find CENTR and note the relay email</li><li>Use this email when requesting password reset</li></ol><h3 id="alternative-solution-use-social-login">Alternative Solution: Use Social Login</h3><p>If you&apos;re having persistent password issues, consider using social login instead:</p><ul><li><strong>Sign in with Apple</strong> (iOS, Android, Web)</li><li><strong>Continue with Google</strong> (iOS, Android, Web)</li><li>No password needed - uses your existing Apple ID or Google credentials</li><li>Faster and more secure</li></ul><p>If you originally signed up with Apple or Google, just use the social login button on the login screen - no password reset needed!</p><h3 id="still-having-problems">Still Having Problems?</h3><p>If you&apos;ve tried requesting multiple new links and they&apos;re all not working, contact our support team:</p><p><strong>Email:</strong> hello@centr.com</p><p><strong>Include:</strong></p><ul><li>Your registered email address</li><li>When you requested the reset</li><li>What happens when you click the link (error message, blank page, etc.)</li><li>What browser/device you&apos;re using</li><li>Screenshot of any error messages</li></ul><p><strong>What support can do:</strong></p><ul><li>Investigate technical issues with reset links</li><li>Perform a manual password reset</li><li>Send you a temporary password directly</li><li>Help you set up social login as an alternative</li></ul><p><strong>Response time:</strong> Usually within 24 hours</p><p>We&apos;ll get you back into your account quickly!</p>

My password reset link isn't working

Fix the "invalid credentials" or "login failed" error when trying to access your account

<h3 id="quick-solution">Quick Solution</h3><p>The &quot;invalid credentials&quot; or &quot;login failed&quot; error means your email or password is incorrect. The fastest fix is to reset your password using the &quot;Forgot Password&quot; option.</p><h3 id="what-this-error-means">What This Error Means</h3><p>This error appears when:</p><ul><li>The password you entered doesn&apos;t match the password on file</li><li>The email address you entered doesn&apos;t have an account</li><li>There&apos;s a typo in your email or password</li><li>You&apos;re using an old password that was already changed</li></ul><p>The good news: Your account exists and we can help you get back in!</p><h3 id="solutions-to-try-in-order">Solutions to Try (In Order)</h3><h4 id="1-check-for-typos">1. Check for Typos</h4><p>Before anything else, double-check what you typed:</p><ul><li><strong>Password:</strong> Watch for caps lock being on, extra spaces, or wrong characters</li><li><strong>Email:</strong> Common mistakes include .com vs .net, gmail vs hotmail, missing letters</li><li><strong>Case sensitivity:</strong> Passwords are case-sensitive (MyPassword &#x2260; mypassword)</li></ul><h4 id="2-reset-your-password">2. Reset Your Password</h4><p>This is the most reliable solution:</p><p><strong>On Mobile App:</strong></p><ol><li>On the login screen, tap &quot;Forgot Password&quot;</li><li>Enter your email address</li><li>Tap &quot;Send Reset Link&quot;</li><li>Check your email (and spam folder)</li><li>Click the reset link</li><li>Create a new password</li><li>Log in with your new password</li></ol><p><strong>On Web:</strong></p><ol><li>Go to centr.com/login</li><li>Click &quot;Forgot Password?&quot;</li><li>Enter your email address</li><li>Check your email (and spam folder)</li><li>Click the reset link</li><li>Create a new password</li><li>Log in with your new password</li></ol><p>Password reset typically takes just 2-3 minutes and solves most &quot;invalid credentials&quot; errors.</p><h4 id="3-try-your-apple-private-relay-email">3. Try Your Apple Private Relay Email</h4><p>If you signed up with &quot;Sign in with Apple&quot; and enabled &quot;Hide My Email,&quot; your account uses an Apple relay email (format: randomtext@privaterelay.appleid.com), NOT your regular email.</p><p><strong>To find your relay email:</strong></p><ol><li>Open Settings on your iPhone or iPad</li><li>Tap your name at the top</li><li>Go to &quot;Password &amp; Security&quot; &#x2192; &quot;Apps Using Apple ID&quot;</li><li>Find CENTR in the list</li><li>Note the relay email shown</li><li>Try logging in with this email instead</li></ol><p>Or simply tap &quot;Sign in with Apple&quot; on the login screen instead of using email/password.</p><h4 id="4-try-social-login">4. Try Social Login</h4><p>If you originally signed up with Apple or Google, use the social login button instead:</p><ul><li>On the login screen, look for &quot;Sign in with Apple&quot; or &quot;Continue with Google&quot;</li><li>Tap that button instead of entering email/password</li><li>Use your Apple ID or Google credentials</li><li>You&apos;ll be logged in without needing to remember a password</li></ul><h4 id="5-try-all-your-email-addresses">5. Try All Your Email Addresses</h4><p>If you have multiple email addresses, try each one:</p><ul><li>Personal email</li><li>Work email</li><li>Old email accounts</li><li>Alternative domains (.com, .net, .org)</li></ul><p>Look for old CENTR emails or receipts to confirm which email you used during signup.</p><h3 id="after-october-2025-update-issues">After October 2025 Update Issues</h3><p>If you&apos;re seeing this error after the v8.0 or v8.1 app update:</p><ol><li><strong>Update the app</strong> to the latest version (App Store or Google Play)</li><li><strong>Use &quot;Forgot Password&quot;</strong> within the app (not the website)</li><li><strong>Try alternative login methods</strong> like &quot;Sign in with Google&quot; or &quot;Sign in with Apple&quot;</li><li><strong>Clear app cache or reinstall</strong> if the error persists after password reset</li></ol><p>Some users experienced login issues during the October 2025 system upgrade. A password reset usually resolves this.</p><h3 id="advanced-troubleshooting">Advanced Troubleshooting</h3><h4 id="clear-cache-and-cookies-web">Clear Cache and Cookies (Web)</h4><p>If you&apos;re on centr.com:</p><ul><li><strong>Chrome/Edge:</strong> Settings &#x2192; Privacy &#x2192; Clear browsing data</li><li><strong>Safari:</strong> Preferences &#x2192; Privacy &#x2192; Manage Website Data &#x2192; Remove All</li><li><strong>Firefox:</strong> Settings &#x2192; Privacy &amp; Security &#x2192; Clear Data</li></ul><p>After clearing, try logging in again.</p><h4 id="reinstall-the-app-mobile">Reinstall the App (Mobile)</h4><p>If you&apos;re on mobile:</p><ol><li>Delete the CENTR app completely</li><li>Restart your device</li><li>Reinstall from App Store or Google Play</li><li>Log in with your credentials</li></ol><p>Your workout data is saved on our servers, so reinstalling won&apos;t delete your history.</p><h4 id="try-a-different-platform">Try a Different Platform</h4><ul><li>If app shows error, try logging in at centr.com</li><li>If web shows error, try the mobile app</li><li>This helps determine if it&apos;s a platform-specific issue</li></ul><h3 id="check-your-account-status">Check Your Account Status</h3><h4 id="account-not-found-vs-invalid-credentials">Account Not Found vs Invalid Credentials</h4><p><strong>&quot;Invalid credentials&quot;</strong> means your account exists but password/email is wrong &#x2192; Try password reset</p><p><strong>&quot;Account not found&quot;</strong> means no account with that email &#x2192; Try different email or check for typos</p><h4 id="too-many-failed-attempts">Too Many Failed Attempts</h4><p>If you&apos;ve tried logging in many times:</p><ul><li>Your account may be temporarily locked for security (10-15 minutes)</li><li>Wait 15 minutes without trying to log in</li><li>Then try password reset</li><li>Don&apos;t keep attempting - this extends the lock period</li></ul><h3 id="still-getting-the-error">Still Getting the Error?</h3><p>If you&apos;ve tried password reset, checked your email carefully, and are still seeing &quot;invalid credentials,&quot; contact our support team:</p><p><strong>Email:</strong> hello@centr.com</p><p><strong>Include:</strong></p><ul><li>The email address you&apos;re trying to use</li><li>Whether you use Apple/Google Sign-In or email/password</li><li>Whether you successfully reset your password</li><li>What platform you&apos;re on (iOS, Android, Web)</li><li>If the error started after the October 2025 update</li></ul><p><strong>What support can do:</strong></p><ul><li>Verify your account and email address</li><li>Perform a manual password reset</li><li>Check for account issues or duplicates</li><li>Merge accounts if you accidentally created multiple</li><li>Perform a login configuration reset if needed</li></ul><p><strong>Response time:</strong> Usually within 24 hours</p><p>We&apos;ll help you get back to your workouts as soon as possible!</p>

I'm getting an invalid credentials error

Fix the logout loop issue on Android and other platforms where the app won't stay logged in

<h3 id="known-issue-android-v80-logout-bug">Known Issue: Android v8.0 Logout Bug</h3><p>If you&apos;re on Android and the app keeps logging you out every time you open it, you&apos;re experiencing a known bug affecting Android app version 8.0. A fix is coming in the next Android app update.</p><p><strong>What&apos;s happening:</strong></p><ul><li>The app logs you out repeatedly</li><li>You must re-enter credentials every time you open the app</li><li>Login succeeds but doesn&apos;t &quot;stick&quot;</li><li>Affects Android users on v8.0.0</li><li>Started after the October 2025 update</li></ul><p><strong>Official response:</strong> &quot;A fix for this bug is in the next Android release. Our development team is actively working on a fix.&quot;</p><h3 id="temporary-workarounds-android-v80-users">Temporary Workarounds (Android v8.0 Users)</h3><p>While waiting for the app update with the permanent fix, try these workarounds:</p><h4 id="1-use-centrcom-website-instead">1. Use centr.com Website Instead</h4><p>Access CENTR through your web browser instead of the app:</p><ul><li>Go to centr.com in your mobile browser (Chrome, Firefox, etc.)</li><li>Log in with your credentials</li><li>The website works normally without logout issues</li><li>You can access all your workouts, programs, and features</li><li>Stay logged in on the website while waiting for app update</li></ul><h4 id="2-keep-app-open-in-background">2. Keep App Open in Background</h4><ul><li>Don&apos;t fully close the app after use</li><li>Leave it running in the background</li><li>Just press Home button instead of swiping away</li><li>This may reduce how often you need to log back in</li></ul><h4 id="3-check-for-app-updates">3. Check for App Updates</h4><ul><li>Regularly check Google Play Store for CENTR app updates</li><li>Install any new version as soon as available</li><li>The logout bug fix will come via app update</li><li>Current version: Check Settings in app or Google Play Store</li></ul><h3 id="other-causes-of-repeated-logouts">Other Causes of Repeated Logouts</h3><p>If you&apos;re NOT on Android v8.0, or if the workarounds above don&apos;t help, try these solutions:</p><h4 id="session-expiration-security-feature">Session Expiration (Security Feature)</h4><p>For security, CENTR sessions expire after a period of inactivity:</p><ul><li>This is normal security behavior</li><li>Usually only happens after days/weeks of inactivity</li><li>If happening every time you open app, that&apos;s NOT normal - see other solutions below</li></ul><h4 id="clear-app-cache-android">Clear App Cache (Android)</h4><ol><li>Go to Settings on your Android device</li><li>Tap Apps or Applications</li><li>Find and tap CENTR</li><li>Tap Storage</li><li>Tap &quot;Clear Cache&quot; (not &quot;Clear Data&quot; - that will delete offline downloads)</li><li>Reopen CENTR app and log in</li></ol><h4 id="reinstall-the-app-ios-or-android">Reinstall the App (iOS or Android)</h4><p>A fresh install can fix login persistence issues:</p><ol><li>Delete/uninstall the CENTR app completely</li><li>Restart your device (power off and back on)</li><li>Reinstall the latest version from App Store or Google Play</li><li>Log in with your credentials</li><li>Your workout history is saved on servers - reinstalling won&apos;t delete it</li></ol><h4 id="update-to-latest-app-version">Update to Latest App Version</h4><ul><li>Go to App Store (iOS) or Google Play Store (Android)</li><li>Search for CENTR</li><li>If &quot;Update&quot; is available, tap it</li><li>Older versions may have login bugs that newer versions fix</li></ul><h4 id="check-device-settings">Check Device Settings</h4><p><strong>iOS users:</strong></p><ul><li>Make sure &quot;Low Power Mode&quot; isn&apos;t aggressively closing apps</li><li>Check Settings &#x2192; General &#x2192; Background App Refresh &#x2192; Enable for CENTR</li></ul><p><strong>Android users:</strong></p><ul><li>Check battery optimization settings - CENTR should be excluded</li><li>Settings &#x2192; Apps &#x2192; CENTR &#x2192; Battery &#x2192; &quot;Unrestricted&quot;</li><li>Some Android manufacturers (Samsung, Xiaomi, Huawei) have aggressive app killers that log apps out</li></ul><h3 id="after-october-2025-update-issues">After October 2025 Update Issues</h3><p>If logout loop started after the v8.0 or v8.1 update:</p><ol><li><strong>Update to latest version</strong> - Check for newer version beyond v8.0</li><li><strong>Contact support</strong> for login configuration reset - support can perform a reset that fixes some post-update login issues</li><li><strong>After support resets:</strong> Delete app, reinstall, log in with original password</li><li><strong>Try alternative login</strong> - Use &quot;Sign in with Google&quot; or &quot;Sign in with Apple&quot; instead of email/password</li></ol><h3 id="login-configuration-reset-for-persistent-issues">Login Configuration Reset (For Persistent Issues)</h3><p>If you&apos;re stuck on the loading screen or experiencing constant logouts after the update, support can perform a &quot;login configuration reset&quot;:</p><ol><li>Contact support at hello@centr.com and request login configuration reset</li><li>After support confirms reset, delete CENTR app from your device</li><li>Reinstall latest version from App Store or Google Play</li><li>Open app and sign in using email and original password (pre-update password)</li><li>This triggers the correct login flow and reconnects your account</li></ol><h3 id="different-login-methods">Different Login Methods</h3><p>If email/password login keeps logging you out, try switching to social login:</p><h4 id="sign-in-with-apple">Sign in with Apple</h4><ul><li>Available on iOS, Android, and Web</li><li>On login screen, tap &quot;Sign in with Apple&quot;</li><li>Use your Apple ID credentials</li><li>May stay logged in better than email/password</li></ul><h4 id="sign-in-with-google">Sign in with Google</h4><ul><li>Available on iOS, Android, and Web</li><li>On login screen, tap &quot;Continue with Google&quot;</li><li>Use your Google account credentials</li><li>May stay logged in better than email/password</li></ul><p>Contact support at hello@centr.com if you&apos;d like help linking social login to your existing account.</p><h3 id="still-having-issues">Still Having Issues?</h3><p>If you&apos;ve tried the solutions above and are still being logged out repeatedly, contact our support team:</p><p><strong>Email:</strong> hello@centr.com</p><p><strong>Include:</strong></p><ul><li>Your device model (e.g., &quot;Google Pixel 10 Pro&quot;, &quot;iPhone 14&quot;)</li><li>Operating system version (e.g., &quot;Android 16&quot;, &quot;iOS 18&quot;)</li><li>CENTR app version (found in app Settings or About)</li><li>When the issue started (after update? specific date?)</li><li>How often you&apos;re logged out (every time? daily? randomly?)</li><li>Whether you&apos;re on Android v8.0 (this is the known bug)</li></ul><p><strong>What support can do:</strong></p><ul><li>Confirm if you&apos;re affected by the known Android bug</li><li>Perform login configuration reset if needed</li><li>Provide updates on when the Android fix will be released</li><li>Help you set up workarounds or alternative access methods</li><li>Escalate to technical team if it&apos;s a different issue</li></ul><p><strong>Response time:</strong> Usually within 24 hours</p><p>We know this is frustrating, and we&apos;re working hard to fix the Android logout bug. In the meantime, using centr.com in your mobile browser is the best workaround to keep working out without interruption!</p>

I'm being logged out repeatedly

Resolve Apple Private Relay email issues and duplicate account problems when using Sign in with Apple

<h3 id="common-issue-apple-private-relay-email-confusion">Common Issue: Apple Private Relay Email Confusion</h3><p>If you&apos;re having trouble accessing your CENTR account after using &quot;Sign in with Apple,&quot; you&apos;re likely experiencing an issue with Apple&apos;s &quot;Hide My Email&quot; feature, also known as Apple Private Relay.</p><p><strong>What happened:</strong> When you signed up with Apple and enabled &quot;Hide My Email,&quot; Apple created a unique relay email address for your CENTR account instead of using your regular email. This can cause access problems if you&apos;re trying to use your regular email to log in or reset your password.</p><p>This is one of the most common login issues we see (26+ tickets), but it&apos;s easy to fix once you understand what&apos;s happening.</p><h3 id="understanding-apple-private-relay-hide-my-email">Understanding Apple Private Relay (Hide My Email)</h3><h4 id="what-is-it">What Is It?</h4><p>When you use &quot;Sign in with Apple&quot; and enable the &quot;Hide My Email&quot; option:</p><ul><li>Apple creates a unique relay email address (format: randomtext@privaterelay.appleid.com)</li><li>Example: h8wb54szfm@privaterelay.appleid.com</li><li>This relay email is what CENTR uses for your account, NOT your regular email</li><li>Emails sent to the relay are forwarded to your real email inbox</li><li>This protects your privacy by not sharing your real email with CENTR</li></ul><h4 id="why-it-causes-login-issues">Why It Causes Login Issues</h4><p>The confusion happens when:</p><ul><li>You try to reset password using your real email (doesn&apos;t work - account uses relay email)</li><li>You try to log in with email/password instead of &quot;Sign in with Apple&quot; button</li><li>You accidentally create a second account with your regular email</li><li>You can&apos;t remember which email your CENTR account uses</li></ul><h3 id="quick-solution-use-sign-in-with-apple-button">Quick Solution: Use &quot;Sign in with Apple&quot; Button</h3><p>The easiest fix is to continue using Apple Sign-In:</p><ol><li>On the CENTR login screen, tap &quot;Sign in with Apple&quot;</li><li>You&apos;ll be prompted for your Apple ID credentials</li><li>You&apos;ll be logged in automatically - no password needed</li><li>This works on iOS, Android, and Web</li></ol><p><strong>Why this works:</strong> Apple handles the authentication and automatically uses your relay email in the background. You don&apos;t need to remember or find your relay email.</p><h3 id="how-to-find-your-apple-private-relay-email">How to Find Your Apple Private Relay Email</h3><p>If you need to know your relay email (for password reset or support contact), here&apos;s how to find it:</p><h4 id="on-iphone-or-ipad">On iPhone or iPad</h4><ol><li>Open <strong>Settings</strong></li><li>Tap your <strong>name</strong> at the very top of the screen</li><li>Select &quot;<strong>Password &amp; Security</strong>&quot;</li><li>Tap &quot;<strong>Apps Using Apple ID</strong>&quot;</li><li>Find <strong>CENTR</strong> in the list of apps</li><li>You&apos;ll see your relay email address displayed (example: h8wb54szfm@privaterelay.appleid.com)</li><li>Copy or write down this email address</li></ol><p>This is the email address registered to your CENTR account.</p><h3 id="common-problems-and-solutions">Common Problems and Solutions</h3><h4 id="problem-1-password-reset-emails-not-arriving">Problem 1: Password Reset Emails Not Arriving</h4><p><strong>Why:</strong> You&apos;re requesting password reset with your regular email, but your account uses the relay email.</p><p><strong>Solution:</strong></p><ol><li>Find your Apple relay email (steps above)</li><li>Go to centr.com/login and click &quot;Forgot Password&quot;</li><li>Enter your relay email (not your regular email)</li><li>Check your regular email inbox - the reset email will be forwarded there</li><li>Also check spam folder</li></ol><h4 id="problem-2-created-duplicate-accounts">Problem 2: Created Duplicate Accounts</h4><p><strong>Why:</strong> You signed in with Apple (creating account with relay email), then later signed up again with your regular email, creating a second account.</p><p><strong>Symptoms:</strong></p><ul><li>Missing workout history or subscription on one account</li><li>&quot;No account found&quot; when using one email</li><li>Different data on app vs web</li></ul><p><strong>Solution:</strong></p><ol><li>Find both email addresses: Your regular email AND your Apple relay email</li><li>Contact CENTR support at hello@centr.com</li><li>Provide both email addresses</li><li>Support will verify which account has your active subscription</li><li>Support will merge the accounts safely (usually within 24 hours)</li><li>You&apos;ll be able to use your preferred email address going forward</li></ol><h4 id="problem-3-wrong-email-error-when-logging-in">Problem 3: Wrong Email Error When Logging In</h4><p><strong>Why:</strong> You&apos;re trying to log in with your regular email, but your account uses the relay email.</p><p><strong>Solution:</strong></p><ul><li>Don&apos;t use the email/password fields</li><li>Instead, tap &quot;Sign in with Apple&quot; on the login screen</li><li>Or find your relay email and use that for email/password login</li></ul><h4 id="problem-4-want-to-stop-using-apple-private-relay">Problem 4: Want to Stop Using Apple Private Relay</h4><p><strong>Solution:</strong></p><ol><li>Contact CENTR support at hello@centr.com</li><li>Request to update your account email from relay email to your regular email</li><li>Support will verify your identity and update your account</li><li>After update, you can log in with your regular email and password</li><li>You can still use &quot;Sign in with Apple&quot; if desired</li></ol><h3 id="preventing-future-issues">Preventing Future Issues</h3><h4 id="save-your-relay-email">Save Your Relay Email</h4><p>Once you find your Apple relay email:</p><ul><li>Save it in your notes or password manager</li><li>Label it clearly: &quot;CENTR Account - Apple Relay Email&quot;</li><li>This makes password resets easier in the future</li></ul><h4 id="choose-your-login-method">Choose Your Login Method</h4><p><strong>Option 1: Always Use &quot;Sign in with Apple&quot;</strong></p><ul><li>Easiest - no password to remember</li><li>Tap &quot;Sign in with Apple&quot; button every time</li><li>Works across all platforms (iOS, Android, Web)</li></ul><p><strong>Option 2: Use Email/Password with Relay Email</strong></p><ul><li>Set a password using your relay email</li><li>Log in with relay email + password</li><li>Requires remembering your relay email</li></ul><p><strong>Option 3: Switch to Regular Email (Contact Support)</strong></p><ul><li>Contact support to change account email to your regular email</li><li>Then use regular email + password</li><li>Eliminates relay email confusion</li></ul><h3 id="how-to-avoid-this-issue-next-time">How to Avoid This Issue Next Time</h3><p>When signing up with Apple Sign-In, you see two options:</p><ul><li><strong>&quot;Share My Email&quot;</strong> - Uses your regular Apple ID email with CENTR</li><li><strong>&quot;Hide My Email&quot;</strong> - Creates a relay email (causes the confusion)</li></ul><p>If you prefer to use your regular email with services, choose &quot;Share My Email&quot; during Apple Sign-In. However, if you&apos;ve already signed up with &quot;Hide My Email,&quot; don&apos;t worry - the solutions above will help you access your account.</p><h3 id="need-help-merging-accounts">Need Help Merging Accounts?</h3><p>If you have duplicate accounts that need to be merged, contact support with this information:</p><p><strong>Email:</strong> hello@centr.com</p><p><strong>Include:</strong></p><ul><li>Your regular email address</li><li>Your Apple relay email address (from Settings &#x2192; Your Name &#x2192; Password &amp; Security &#x2192; Apps Using Apple ID &#x2192; CENTR)</li><li>Which account you&apos;d like to use going forward</li><li>Brief description of the issue</li></ul><p><strong>What support will do:</strong></p><ol><li>Verify both accounts belong to you</li><li>Check which account has your active subscription</li><li>Merge the accounts safely, preserving your data</li><li>Set up access with your preferred email</li></ol><p><strong>Timeline:</strong> Usually completed within 24 hours</p><h3 id="alternative-set-up-multiple-login-methods">Alternative: Set Up Multiple Login Methods</h3><p>Once you have account access, you can set up multiple login methods:</p><ul><li>Keep &quot;Sign in with Apple&quot; as one option</li><li>Add email/password as backup</li><li>Add &quot;Continue with Google&quot; if you have Gmail</li></ul><p>Contact support to help set up multiple login methods for your account.</p><h3 id="still-having-trouble">Still Having Trouble?</h3><p>If you&apos;ve tried the solutions above and still can&apos;t access your account, contact support:</p><p><strong>Email:</strong> hello@centr.com</p><p><strong>Include:</strong></p><ul><li>Your regular email address</li><li>Your Apple relay email (if you found it)</li><li>Whether you&apos;re able to locate CENTR in iPhone Settings &#x2192; Your Name &#x2192; Password &amp; Security &#x2192; Apps Using Apple ID</li><li>Screenshots of any error messages</li><li>What you&apos;ve tried so far</li></ul><p>We&apos;ll help you regain access and get you back to your workouts!</p>

I can't access my account with Apple Sign-In

Learn how Apple's Hide My Email feature affects your CENTR account access

<h3 id="what-is-apple-private-relay">What Is Apple Private Relay?</h3><p>Apple Private Relay, also called &quot;Hide My Email,&quot; is a privacy feature that creates a unique email address for each app or service you sign up for using &quot;Sign in with Apple.&quot;</p><h4 id="how-it-works">How It Works</h4><p>When you use &quot;Sign in with Apple&quot; and enable &quot;Hide My Email&quot;:</p><ol><li>Apple generates a unique relay email (format: randomtext@privaterelay.appleid.com)</li><li>Example: h8wb54szfm@privaterelay.appleid.com</li><li>This relay email is registered as your CENTR account email</li><li>Emails sent to the relay are automatically forwarded to your real email</li><li>CENTR never sees your real email address</li></ol><h4 id="privacy-benefits">Privacy Benefits</h4><ul><li><strong>Protects your identity:</strong> Companies don&apos;t get your real email address</li><li><strong>Reduces spam:</strong> You can disable the relay if you start getting spam</li><li><strong>Controls data sharing:</strong> You control which apps have your real email</li><li><strong>Prevents tracking:</strong> Harder for companies to track you across services</li></ul><h3 id="why-it-causes-login-issues">Why It Causes Login Issues</h3><p>While Apple Private Relay protects your privacy, it can cause confusion with CENTR accounts:</p><h4 id="common-confusion-scenarios">Common Confusion Scenarios</h4><p><strong>Scenario 1: Password Reset Doesn&apos;t Work</strong></p><ul><li>You request password reset using your regular email (user@gmail.com)</li><li>But your CENTR account is registered to your relay email (h8wb54szfm@privaterelay.appleid.com)</li><li>Reset email never arrives because you&apos;re using the wrong email</li></ul><p><strong>Scenario 2: &quot;Account Not Found&quot; Error</strong></p><ul><li>You try to log in with your regular email</li><li>CENTR says &quot;account not found&quot;</li><li>Your account exists, but under the relay email, not your regular email</li></ul><p><strong>Scenario 3: Duplicate Accounts Created</strong></p><ul><li>You signed in with Apple (account created with relay email)</li><li>Later, you signed up again with your regular email</li><li>Now you have two CENTR accounts with different emails</li><li>One account might have your subscription, the other your workout history</li></ul><p><strong>Scenario 4: Can&apos;t Contact Support</strong></p><ul><li>Support asks for your account email</li><li>You provide your regular email</li><li>Support can&apos;t find your account (it&apos;s under relay email)</li></ul><h3 id="how-to-find-your-apple-relay-email">How to Find Your Apple Relay Email</h3><p>To resolve these issues, you need to find your relay email address:</p><h4 id="step-by-step-instructions-iphoneipad">Step-by-Step Instructions (iPhone/iPad)</h4><ol><li>Open <strong>Settings</strong> app</li><li>Tap your <strong>name</strong> at the very top</li><li>Select &quot;<strong>Password &amp; Security</strong>&quot;</li><li>Tap &quot;<strong>Apps Using Apple ID</strong>&quot;</li><li>Scroll to find <strong>CENTR</strong></li><li>Your relay email is displayed next to CENTR</li><li>Example format: h8wb54szfm@privaterelay.appleid.com</li><li>Copy or screenshot this email for your records</li></ol><h4 id="alternative-method">Alternative Method</h4><p>If you can&apos;t find it in Settings:</p><ul><li>Check your email inbox for messages from CENTR</li><li>The &quot;To:&quot; address will show your relay email</li><li>Look in receipts, welcome emails, or password reset emails</li></ul><h3 id="when-to-use-relay-email-vs-regular-email">When to Use Relay Email vs Regular Email</h3><h4 id="use-relay-email-for">Use Relay Email For:</h4><ul><li><strong>Password resets:</strong> Request reset using relay email, not regular email</li><li><strong>Account recovery:</strong> Provide relay email to support when asking for help</li><li><strong>Email/password login:</strong> If not using &quot;Sign in with Apple&quot; button, use relay email</li><li><strong>Account verification:</strong> When support asks for your account email, provide relay email</li></ul><h4 id="use-regular-email-for">Use Regular Email For:</h4><ul><li><strong>Receiving emails:</strong> All CENTR emails forwarded to your regular inbox</li><li><strong>Checking spam:</strong> Check your regular email&apos;s spam folder</li><li><strong>Reading communications:</strong> All emails appear in your regular inbox</li></ul><h3 id="solutions-based-on-your-situation">Solutions Based on Your Situation</h3><h4 id="if-you-want-to-keep-using-apple-sign-in">If You Want to Keep Using Apple Sign-In</h4><p><strong>Best approach:</strong></p><ol><li>Always use the &quot;Sign in with Apple&quot; button for logging in</li><li>No password needed - Apple handles authentication</li><li>Save your relay email in notes for password resets</li><li>When contacting support, provide your relay email</li></ol><p><strong>Benefits:</strong></p><ul><li>Easy and secure login</li><li>Privacy protection continues</li><li>No need to remember passwords</li></ul><h4 id="if-you-want-to-use-emailpassword">If You Want to Use Email/Password</h4><p><strong>Approach:</strong></p><ol><li>Find your relay email (steps above)</li><li>Set a password for your account (if you don&apos;t have one, contact support)</li><li>Log in using relay email + password</li><li>Save relay email in password manager</li></ol><p><strong>Note:</strong> You&apos;ll need to remember and use your relay email, not your regular email.</p><h4 id="if-you-want-to-switch-away-from-relay-email">If You Want to Switch Away from Relay Email</h4><p><strong>Approach:</strong></p><ol><li>Contact CENTR support at hello@centr.com</li><li>Request to change your account email from relay email to your regular email</li><li>Support will verify your identity</li><li>After change, log in with your regular email + password</li><li>You can still use &quot;Sign in with Apple&quot; if desired</li></ol><p><strong>Benefits:</strong></p><ul><li>Eliminates relay email confusion</li><li>Use your familiar email address</li><li>Easier password resets</li></ul><h3 id="fixing-duplicate-accounts">Fixing Duplicate Accounts</h3><p>If you accidentally created two accounts (one with relay email, one with regular email):</p><ol><li>Find both email addresses (regular + relay)</li><li>Contact CENTR support at hello@centr.com</li><li>Provide both email addresses</li><li>Explain you have duplicate accounts you&apos;d like merged</li><li>Specify which email you&apos;d like to use going forward</li><li>Support will merge accounts safely (within 24 hours)</li><li>Your subscription and workout history will be preserved</li></ol><h3 id="managing-apple-private-relay">Managing Apple Private Relay</h3><h4 id="to-disable-relay-for-centr">To Disable Relay for CENTR</h4><p>If you no longer want to use Hide My Email for CENTR:</p><ol><li>Go to iPhone Settings &#x2192; [Your Name] &#x2192; Password &amp; Security &#x2192; Apps Using Apple ID</li><li>Find CENTR</li><li>You can see the relay email but can&apos;t disable it after creation</li><li>Instead, contact CENTR support to change your account email</li></ol><h4 id="for-future-signups">For Future Signups</h4><p>When using &quot;Sign in with Apple&quot; with new apps:</p><ul><li><strong>&quot;Share My Email&quot;</strong> option - Uses your regular Apple ID email</li><li><strong>&quot;Hide My Email&quot;</strong> option - Creates a relay email (what happened with CENTR)</li></ul><p>Choose based on your privacy preference. &quot;Share My Email&quot; is easier to manage but shares your real email with the service.</p><h3 id="preventing-future-issues">Preventing Future Issues</h3><h4 id="best-practices">Best Practices</h4><ol><li><strong>Save your relay email:</strong> Store it in notes or password manager immediately after finding it</li><li><strong>Label it clearly:</strong> &quot;CENTR - Apple Relay Email: h8wb54szfm@privaterelay.appleid.com&quot;</li><li><strong>Screenshot it:</strong> Take a screenshot of the Settings screen showing your relay email</li><li><strong>Use consistent login method:</strong> Always use &quot;Sign in with Apple&quot; button OR always use relay email/password (don&apos;t switch)</li><li><strong>Don&apos;t create second account:</strong> If locked out, recover your original account instead of creating new one</li></ol><h3 id="common-questions">Common Questions</h3><h4 id="can-i-change-my-relay-email-to-my-regular-email">Can I change my relay email to my regular email?</h4><p>Yes, contact CENTR support and they&apos;ll update your account email from relay to your regular email. This is permanent and can&apos;t be automatically reversed.</p><h4 id="will-i-lose-my-data-if-i-change-from-relay-email">Will I lose my data if I change from relay email?</h4><p>No, your workout history and subscription are preserved when support changes your email address. Only the login email changes.</p><h4 id="can-i-use-both-relay-email-and-regular-email">Can I use both relay email and regular email?</h4><p>Not for the same account. You&apos;ll have one registered email. However, you can use &quot;Sign in with Apple&quot; AND email/password on the same account (both use the same registered email in the background).</p><h4 id="do-i-need-to-keep-using-sign-in-with-apple">Do I need to keep using &quot;Sign in with Apple&quot;?</h4><p>No, you can set up email/password login. Just make sure you use your relay email (not regular email) unless you&apos;ve contacted support to change it.</p><h4 id="why-cant-i-find-centr-in-my-apple-id-settings">Why can&apos;t I find CENTR in my Apple ID settings?</h4><p>If CENTR doesn&apos;t appear in Apps Using Apple ID, you may not have signed up with Apple Sign-In, or you may have signed up with a different Apple ID. Try checking on all your devices or contact CENTR support.</p><h3 id="need-help">Need Help?</h3><p>If you&apos;re confused about Apple Private Relay and your CENTR account, we&apos;re here to help:</p><p><strong>Email:</strong> hello@centr.com</p><p><strong>Include:</strong></p><ul><li>Your regular email address</li><li>Your relay email (if you found it in Settings)</li><li>What issue you&apos;re experiencing</li><li>What you&apos;d like to do (keep relay, switch to regular email, merge accounts, etc.)</li></ul><p>We&apos;ll guide you through the solution that works best for you!</p>

Understanding Apple Private Relay email issues

Quick guide to locate your Apple relay email address in iPhone Settings

<h3 id="quick-steps">Quick Steps</h3><p>If you signed up for CENTR with &quot;Sign in with Apple&quot; and used the &quot;Hide My Email&quot; option, your account uses an Apple Private Relay email address. Here&apos;s how to find it:</p><h3 id="on-iphone-or-ipad">On iPhone or iPad</h3><ol><li>Open the <strong>Settings</strong> app on your device</li><li>Tap your <strong>name</strong> at the very top of the screen (above &quot;Apple ID, iCloud, Media &amp; Purchases&quot;)</li><li>Select &quot;<strong>Password &amp; Security</strong>&quot;</li><li>Tap &quot;<strong>Apps Using Apple ID</strong>&quot;</li><li>Scroll down to find <strong>CENTR</strong> in the alphabetical list</li><li>Your relay email will be displayed next to CENTR</li><li>It looks like: h8wb54szfm@privaterelay.appleid.com (random letters/numbers @privaterelay.appleid.com)</li></ol><h3 id="what-to-do-with-this-email">What to Do with This Email</h3><p>Once you&apos;ve found your relay email:</p><h4 id="save-it-for-future-reference">Save It for Future Reference</h4><ul><li>Write it down or take a screenshot</li><li>Save it in your Notes app or password manager</li><li>Label it: &quot;CENTR Account - Apple Relay Email&quot;</li><li>You&apos;ll need this for password resets and support contact</li></ul><h4 id="use-it-for">Use It For</h4><ul><li><strong>Password resets:</strong> When requesting password reset, use this email (not your regular email)</li><li><strong>Contacting support:</strong> Provide this email when asking support for help</li><li><strong>Email/password login:</strong> If not using &quot;Sign in with Apple&quot; button, log in with this email + password</li></ul><h3 id="why-you-need-this-email">Why You Need This Email</h3><p>Your CENTR account is registered to your Apple relay email, not your regular email. If you try to:</p><ul><li>Reset password with your regular email &#x2192; Won&apos;t work</li><li>Contact support with your regular email &#x2192; They can&apos;t find your account</li><li>Log in with regular email &#x2192; &quot;Account not found&quot; error</li></ul><p>You must use your relay email for all account-related actions.</p><h3 id="where-emails-go">Where Emails Go</h3><p>Even though your account uses the relay email:</p><ul><li>All CENTR emails are automatically forwarded to your regular email inbox</li><li>Check your regular email (and spam folder) for CENTR messages</li><li>You don&apos;t need to access a separate relay inbox</li></ul><h3 id="alternative-continue-using-sign-in-with-apple">Alternative: Continue Using &quot;Sign in with Apple&quot;</h3><p>If finding and remembering your relay email seems complicated, the easier option is:</p><ul><li>Always use the &quot;Sign in with Apple&quot; button when logging in</li><li>Apple handles everything automatically</li><li>No need to remember your relay email</li><li>Works on iOS, Android, and Web</li></ul><h3 id="cant-find-centr-in-the-list">Can&apos;t Find CENTR in the List?</h3><p>If CENTR doesn&apos;t appear in your Apps Using Apple ID list:</p><ul><li><strong>You may not have signed up with Apple Sign-In</strong> - Try signing in with your regular email + password instead</li><li><strong>You may have used a different Apple ID</strong> - Check on other devices if you have multiple Apple IDs</li><li><strong>You may have signed up with &quot;Share My Email&quot;</strong> instead of &quot;Hide My Email&quot; - In this case, your account uses your regular Apple ID email, not a relay email</li></ul><p>Contact support at hello@centr.com if you&apos;re unsure which email your account uses.</p><h3 id="what-if-i-want-to-stop-using-relay-email">What If I Want to Stop Using Relay Email?</h3><p>If you&apos;d prefer to use your regular email instead of the relay email:</p><ol><li>Contact CENTR support at hello@centr.com</li><li>Provide your relay email (from the steps above) AND your regular email</li><li>Request to change your account email from relay to regular</li><li>Support will verify your identity and update your account</li><li>After the change, you can use your regular email for login and password resets</li></ol><h3 id="need-help">Need Help?</h3><p>If you&apos;re having trouble finding your relay email or accessing your account, contact support:</p><p><strong>Email:</strong> hello@centr.com</p><p><strong>Include:</strong></p><ul><li>Your regular email address</li><li>Whether you can see CENTR in Settings &#x2192; [Your Name] &#x2192; Password &amp; Security &#x2192; Apps Using Apple ID</li><li>Screenshot of the Apps Using Apple ID screen (if possible)</li><li>What you&apos;re trying to do (reset password, log in, etc.)</li></ul><p>We&apos;ll help you locate your account and get you logged in!</p>

How do I find my Apple Private Relay email?

Change your CENTR password for improved security or if you want to update it

<h3 id="quick-process">Quick Process</h3><p>Changing your CENTR password is simple and takes just a few minutes. You&apos;ll need to know your current password to change it.</p><h3 id="step-by-step-password-change">Step-by-Step Password Change</h3><h4 id="using-the-password-reset-method-easiest">Using the Password Reset Method (Easiest)</h4><p>The fastest way to change your password is to use the &quot;Forgot Password&quot; feature:</p><ol><li>Go to centr.com/login or open the CENTR app</li><li>Click or tap &quot;Forgot Password&quot;</li><li>Enter your registered email address</li><li>Click &quot;Send Reset Link&quot;</li><li>Check your email inbox (and spam folder)</li><li>Click the reset link in the email</li><li>Create your new password</li><li>Log in with your new password</li></ol><p><strong>Note:</strong> This method works even if you remember your current password. It&apos;s the simplest way to change it.</p><h3 id="password-requirements">Password Requirements</h3><p>Your new password must meet these requirements:</p><ul><li><strong>Minimum length:</strong> 8 characters</li><li><strong>Recommended:</strong> Mix of letters, numbers, and symbols for better security</li><li><strong>Must be different:</strong> Don&apos;t reuse your old password</li><li><strong>Case sensitive:</strong> MyPassword is different from mypassword</li></ul><h3 id="after-changing-your-password">After Changing Your Password</h3><h4 id="immediate-access">Immediate Access</h4><ul><li>Your new password works immediately</li><li>Your old password will no longer work</li><li>You can log in right away with the new password</li></ul><h4 id="log-in-on-all-devices">Log In on All Devices</h4><p>After changing your password, you may need to log in again on:</p><ul><li>Your iPhone or iPad CENTR app</li><li>Your Android CENTR app</li><li>Any web browsers where you&apos;re logged into centr.com</li><li>Use your NEW password for all logins</li></ul><h4 id="save-your-new-password">Save Your New Password</h4><p>We recommend:</p><ul><li>Using a password manager (1Password, LastPass, Bitwarden, etc.) to store your password securely</li><li>Writing it down and keeping it in a secure physical location if you don&apos;t use a password manager</li><li>NOT using the same password for multiple websites</li><li>NOT sharing your password with anyone</li></ul><h3 id="for-social-login-users">For Social Login Users</h3><h4 id="if-you-use-sign-in-with-apple-or-continue-with-google">If You Use &quot;Sign in with Apple&quot; or &quot;Continue with Google&quot;</h4><p>If you always log in using social login buttons:</p><ul><li>You don&apos;t need a password for CENTR</li><li>Your Apple ID or Google credentials are all you need</li><li>However, you can add a password as a backup login option</li></ul><h4 id="to-add-a-password-to-your-social-login-account">To Add a Password to Your Social Login Account</h4><ol><li>Contact CENTR support at hello@centr.com</li><li>Request to add email/password login to your account</li><li>Support will set this up for you</li><li>You&apos;ll then be able to use either social login OR email/password</li></ol><h3 id="security-best-practices">Security Best Practices</h3><h4 id="when-to-change-your-password">When to Change Your Password</h4><p>You should change your password if:</p><ul><li>You suspect unauthorized access to your account</li><li>You&apos;ve used the same password for a long time (6+ months)</li><li>You&apos;ve used the same password on another site that was breached</li><li>You&apos;re sharing your account and want to revoke access</li><li>You simply want a stronger or more memorable password</li></ul><h4 id="creating-a-strong-password">Creating a Strong Password</h4><p>Tips for a secure password:</p><ul><li>Use a mix of uppercase and lowercase letters</li><li>Include numbers and symbols</li><li>Make it at least 12 characters (longer is better)</li><li>Avoid personal information (birthdays, names, addresses)</li><li>Don&apos;t use common words or patterns (password123, qwerty)</li><li>Consider using a passphrase (multiple random words: BlueDolphinSunsetCoffee47!)</li></ul><h4 id="what-centr-does-to-protect-your-password">What CENTR Does to Protect Your Password</h4><ul><li>Passwords are encrypted and never stored in plain text</li><li>We never ask for your password via email or chat</li><li>Password reset links expire after 24 hours</li><li>Multiple failed login attempts trigger temporary account locks</li><li>Support staff cannot see your password</li></ul><h3 id="troubleshooting">Troubleshooting</h3><h4 id="i-dont-remember-my-current-password">I Don&apos;t Remember My Current Password</h4><p>If you don&apos;t remember your current password:</p><ul><li>Use the &quot;Forgot Password&quot; method described above</li><li>This lets you set a new password without knowing the old one</li><li>Reset link will be sent to your registered email</li></ul><h4 id="im-not-receiving-the-password-reset-email">I&apos;m Not Receiving the Password Reset Email</h4><p>If you don&apos;t receive the reset email:</p><ol><li>Check your spam/junk folder (most common cause)</li><li>Wait 5-10 minutes for delivery</li><li>Verify you entered the correct email address</li><li>If you use Apple Sign-In, use your Apple relay email (not your regular email)</li><li>See our article: &quot;I&apos;m not receiving password reset emails&quot; for detailed help</li></ol><h4 id="password-reset-link-not-working">Password Reset Link Not Working</h4><p>If the reset link doesn&apos;t work:</p><ul><li>Links expire after 24 hours - request a new one</li><li>Each link is single-use - if you already used it, request a new one</li><li>Try copying the link and pasting it into a different browser</li><li>See our article: &quot;My password reset link isn&apos;t working&quot; for more help</li></ul><h4 id="cant-log-in-after-changing-password">Can&apos;t Log In After Changing Password</h4><p>If you can&apos;t log in after successfully changing your password:</p><ol><li>Make sure you&apos;re using your NEW password, not your old one</li><li>Check for typos (passwords are case-sensitive)</li><li>Clear your browser cache or reinstall the app</li><li>Try logging in on a different platform (web vs app)</li><li>Request another password reset if needed</li></ol><h3 id="for-apple-private-relay-users">For Apple Private Relay Users</h3><p>If you signed up with &quot;Sign in with Apple&quot; and &quot;Hide My Email&quot;:</p><ul><li>Find your Apple relay email first (Settings &#x2192; [Your Name] &#x2192; Password &amp; Security &#x2192; Apps Using Apple ID &#x2192; CENTR)</li><li>Use your relay email (randomtext@privaterelay.appleid.com) for password reset, not your regular email</li><li>Or simply continue using &quot;Sign in with Apple&quot; button (no password needed)</li></ul><h3 id="need-help">Need Help?</h3><p>If you&apos;re having trouble changing your password, contact support:</p><p><strong>Email:</strong> hello@centr.com</p><p><strong>Include:</strong></p><ul><li>Your registered email address</li><li>What&apos;s happening when you try to change your password</li><li>Whether you&apos;re able to receive password reset emails</li><li>Whether you use Apple Sign-In with Hide My Email</li></ul><p><strong>What support can do:</strong></p><ul><li>Manually reset your password</li><li>Send you a temporary password</li><li>Help identify which email your account uses</li><li>Verify your account access</li></ul><p>We&apos;ll help you update your password and get back to your workouts!</p>

How do I change my password?

Sign in to CENTR using your Apple ID for fast, secure, password-free access

<h3 id="what-is-apple-sign-in">What Is Apple Sign-In?</h3><p>Apple Sign-In lets you log into CENTR using your Apple ID credentials instead of creating a separate password. It&apos;s a fast, secure way to access your account across all devices.</p><h3 id="benefits-of-using-apple-sign-in">Benefits of Using Apple Sign-In</h3><ul><li><strong>No password to remember:</strong> Use your existing Apple ID credentials</li><li><strong>One-tap login:</strong> Faster than typing email and password</li><li><strong>Enhanced security:</strong> Leverages Apple&apos;s security infrastructure</li><li><strong>Privacy protection:</strong> Option to hide your email with Apple Private Relay</li><li><strong>Works everywhere:</strong> Available on iOS, Android, and Web</li></ul><h3 id="how-to-sign-in-with-apple">How to Sign In with Apple</h3><h4 id="first-time-setup-creating-account">First Time Setup (Creating Account)</h4><ol><li>Open the CENTR app or go to centr.com</li><li>On the login/signup screen, tap or click &quot;Sign in with Apple&quot;</li><li>You&apos;ll be prompted to authenticate with your Apple ID</li><li>Choose email sharing option:<ul><li>&quot;Share My Email&quot; - Uses your regular Apple ID email with CENTR</li><li>&quot;Hide My Email&quot; - Creates a private relay email (protects your privacy)</li></ul></li><li>Complete authentication (Face ID, Touch ID, or Apple ID password)</li><li>Your CENTR account is created and you&apos;re logged in</li></ol><h4 id="returning-users-already-have-account">Returning Users (Already Have Account)</h4><ol><li>Open the CENTR app or go to centr.com</li><li>On the login screen, tap or click &quot;Sign in with Apple&quot;</li><li>Authenticate with your Apple ID (Face ID, Touch ID, or password)</li><li>You&apos;ll be logged in automatically - no additional steps needed</li></ol><h3 id="platform-availability">Platform Availability</h3><h4 id="ios-iphoneipad">iOS (iPhone/iPad)</h4><ul><li>Native Apple Sign-In experience</li><li>Uses Face ID or Touch ID for quick authentication</li><li>Seamlessly integrated with iOS</li></ul><h4 id="android">Android</h4><ul><li>Apple Sign-In works on Android devices too</li><li>Authenticate using your Apple ID credentials</li><li>Same privacy and security benefits</li></ul><h4 id="web-centrcom">Web (centr.com)</h4><ul><li>Click &quot;Sign in with Apple&quot; on centr.com/login</li><li>Authenticate in the popup window</li><li>Works in all major browsers (Chrome, Safari, Firefox, Edge)</li></ul><h3 id="understanding-hide-my-email-option">Understanding &quot;Hide My Email&quot; Option</h3><h4 id="what-happens-when-you-choose-hide-my-email">What Happens When You Choose &quot;Hide My Email&quot;</h4><p>If you select &quot;Hide My Email&quot; during Apple Sign-In:</p><ul><li>Apple creates a unique relay email address (format: randomtext@privaterelay.appleid.com)</li><li>Example: h8wb54szfm@privaterelay.appleid.com</li><li>This becomes your CENTR account email</li><li>CENTR never sees your real email address</li><li>All CENTR emails are forwarded to your real inbox automatically</li></ul><h4 id="important-to-know">Important to Know</h4><ul><li><strong>For password resets:</strong> You must use your relay email, not your regular email</li><li><strong>Finding relay email:</strong> Settings &#x2192; [Your Name] &#x2192; Password &amp; Security &#x2192; Apps Using Apple ID &#x2192; CENTR</li><li><strong>Contacting support:</strong> Provide your relay email to support when asking for help</li></ul><p>For more details, see our article: &quot;Understanding Apple Private Relay email issues&quot;</p><h3 id="do-i-need-a-password">Do I Need a Password?</h3><p><strong>No!</strong> When you use Apple Sign-In:</p><ul><li>You don&apos;t need to create or remember a CENTR password</li><li>Your Apple ID is your authentication</li><li>Simply tap &quot;Sign in with Apple&quot; each time</li></ul><p><strong>Optional:</strong> You can add email/password login as a backup by contacting support at hello@centr.com. This lets you use either Apple Sign-In OR email/password.</p><h3 id="switching-devices">Switching Devices</h3><p>Apple Sign-In works across all your devices:</p><ul><li><strong>Same Apple ID:</strong> Use &quot;Sign in with Apple&quot; on any device where you&apos;re logged into your Apple ID</li><li><strong>Different device types:</strong> Use Apple Sign-In on iPhone, then also on Android or Web - it all connects to the same CENTR account</li><li><strong>No re-setup needed:</strong> Just tap &quot;Sign in with Apple&quot; on each device</li></ul><h3 id="security-features">Security Features</h3><h4 id="two-factor-authentication">Two-Factor Authentication</h4><ul><li>If you have two-factor authentication enabled on your Apple ID, it protects your CENTR account too</li><li>Extra layer of security beyond just password</li><li>Apple sends verification codes to your trusted devices</li></ul><h4 id="face-id--touch-id">Face ID / Touch ID</h4><ul><li>On iOS devices, use Face ID or Touch ID for instant authentication</li><li>No need to type anything - just look at your phone or touch the sensor</li><li>Fast and secure</li></ul><h3 id="common-questions">Common Questions</h3><h4 id="can-i-use-apple-sign-in-if-i-already-have-a-centr-account">Can I use Apple Sign-In if I already have a CENTR account?</h4><p>Yes, contact support at hello@centr.com to link Apple Sign-In to your existing email account. This lets you use either login method.</p><h4 id="what-if-i-dont-remember-which-email-i-used">What if I don&apos;t remember which email I used?</h4><p>If you used &quot;Hide My Email,&quot; find your relay email in iPhone Settings &#x2192; [Your Name] &#x2192; Password &amp; Security &#x2192; Apps Using Apple ID &#x2192; CENTR. See our article: &quot;How do I find my Apple Private Relay email?&quot;</p><h4 id="can-i-stop-using-apple-sign-in-later">Can I stop using Apple Sign-In later?</h4><p>Yes, you can switch to email/password login by contacting support. You can also add email/password as a backup option while keeping Apple Sign-In available.</p><h4 id="what-if-i-change-my-apple-id">What if I change my Apple ID?</h4><p>Contact CENTR support if you change your Apple ID email. They can help update your account to use your new Apple ID.</p><h4 id="does-apple-sign-in-cost-anything">Does Apple Sign-In cost anything?</h4><p>No, it&apos;s completely free. It&apos;s a standard feature included with your Apple ID.</p><h3 id="troubleshooting">Troubleshooting</h3><h4 id="sign-in-with-apple-button-not-working">&quot;Sign in with Apple&quot; Button Not Working</h4><ul><li>Make sure you&apos;re signed into an Apple ID on your device (iOS Settings &#x2192; [Your Name])</li><li>Update the CENTR app to the latest version</li><li>Try signing in on a different platform (web vs app)</li><li>Clear browser cache if using centr.com</li></ul><h4 id="cant-access-account-after-using-apple-sign-in">Can&apos;t Access Account After Using Apple Sign-In</h4><p>This is usually due to Apple Private Relay email confusion. See our detailed article: &quot;I can&apos;t access my account with Apple Sign-In&quot; for complete solutions.</p><h4 id="created-duplicate-account-by-accident">Created Duplicate Account by Accident</h4><p>If you signed in with Apple (creating one account) and later signed up with your regular email (creating a second account), contact support to merge them. Include both email addresses in your message.</p><h3 id="privacy--data">Privacy &amp; Data</h3><p>When you use Apple Sign-In:</p><ul><li>Apple does not share your activity with CENTR</li><li>Apple does not track which services you use Sign in with Apple for</li><li>Your authentication is handled securely by Apple</li><li>You can disable relay email forwarding anytime in Apple ID settings</li></ul><h3 id="need-help">Need Help?</h3><p>If you&apos;re having trouble with Apple Sign-In, contact support:</p><p><strong>Email:</strong> hello@centr.com</p><p><strong>Include:</strong></p><ul><li>Whether you&apos;re trying to create a new account or access an existing one</li><li>What happens when you tap &quot;Sign in with Apple&quot;</li><li>Your Apple ID email (the one you use for App Store, iCloud, etc.)</li><li>Whether you used &quot;Hide My Email&quot; or &quot;Share My Email&quot; option</li></ul><p>We&apos;ll help you get set up and logged in!</p>

How do I use Apple Sign-In?

Sign in to CENTR using your Google account for fast, secure, password-free access

<h3 id="what-is-google-sign-in">What Is Google Sign-In?</h3><p>Google Sign-In (also called &quot;Continue with Google&quot;) lets you log into CENTR using your Google account credentials instead of creating a separate password. It&apos;s a fast, secure way to access your account across all devices.</p><h3 id="benefits-of-using-google-sign-in">Benefits of Using Google Sign-In</h3><ul><li><strong>No password to remember:</strong> Use your existing Google account credentials</li><li><strong>One-tap login:</strong> Faster than typing email and password</li><li><strong>Enhanced security:</strong> Leverages Google&apos;s security infrastructure</li><li><strong>Automatic sync:</strong> If you&apos;re already signed into Google on your device, login is instant</li><li><strong>Works everywhere:</strong> Available on iOS, Android, and Web</li></ul><h3 id="how-to-sign-in-with-google">How to Sign In with Google</h3><h4 id="first-time-setup-creating-account">First Time Setup (Creating Account)</h4><ol><li>Open the CENTR app or go to centr.com</li><li>On the login/signup screen, tap or click &quot;Continue with Google&quot;</li><li>Select your Google account from the list (or add a new one)</li><li>Review permissions that CENTR is requesting (typically email and basic profile)</li><li>Tap &quot;Continue&quot; or &quot;Allow&quot; to authorize</li><li>Your CENTR account is created using your Google email</li><li>You&apos;re logged in automatically</li></ol><h4 id="returning-users-already-have-account">Returning Users (Already Have Account)</h4><ol><li>Open the CENTR app or go to centr.com</li><li>On the login screen, tap or click &quot;Continue with Google&quot;</li><li>Select your Google account (if you have multiple)</li><li>You&apos;ll be logged in automatically - no additional steps needed</li></ol><h3 id="platform-availability">Platform Availability</h3><h4 id="android">Android</h4><ul><li>Native Google Sign-In experience</li><li>Seamlessly integrated if you&apos;re signed into Google on your Android device</li><li>Often just one tap - no typing required</li></ul><h4 id="ios-iphoneipad">iOS (iPhone/iPad)</h4><ul><li>Works on iOS devices too</li><li>Select your Google account or sign in with Google credentials</li><li>Same convenience and security benefits</li></ul><h4 id="web-centrcom">Web (centr.com)</h4><ul><li>Click &quot;Continue with Google&quot; on centr.com/login</li><li>Sign in to Google in the popup window (if not already signed in)</li><li>Works in all major browsers (Chrome, Safari, Firefox, Edge)</li></ul><h3 id="which-email-is-used-for-your-account">Which Email Is Used for Your Account?</h3><p>When you sign in with Google:</p><ul><li>Your CENTR account is registered to your Google email address (the one you see when you select your account)</li><li>Example: yourname@gmail.com</li><li>All CENTR communications are sent to this email</li><li>This is the email you&apos;d use if you ever need to reset your password or contact support</li></ul><h3 id="do-i-need-a-password">Do I Need a Password?</h3><p><strong>No!</strong> When you use Google Sign-In:</p><ul><li>You don&apos;t need to create or remember a CENTR password</li><li>Your Google account is your authentication</li><li>Simply tap &quot;Continue with Google&quot; each time</li></ul><p><strong>Optional:</strong> You can add email/password login as a backup by contacting support at hello@centr.com. This lets you use either Google Sign-In OR email/password.</p><h3 id="switching-devices">Switching Devices</h3><p>Google Sign-In works across all your devices:</p><ul><li><strong>Same Google account:</strong> Use &quot;Continue with Google&quot; on any device where you&apos;re signed into your Google account</li><li><strong>Different device types:</strong> Use Google Sign-In on Android, then also on iPhone or Web - it all connects to the same CENTR account</li><li><strong>Multiple Google accounts:</strong> If you have several Gmail addresses, make sure to select the same one you originally used for CENTR</li></ul><h3 id="security-features">Security Features</h3><h4 id="two-factor-authentication-2fa">Two-Factor Authentication (2FA)</h4><ul><li>If you have 2-step verification enabled on your Google account, it protects your CENTR account too</li><li>Google will prompt for verification code when signing in on new devices</li><li>Extra layer of security beyond just password</li></ul><h4 id="google-account-security">Google Account Security</h4><ul><li>Benefit from Google&apos;s advanced security monitoring</li><li>Google alerts you to suspicious login attempts</li><li>Password strength enforced by Google</li></ul><h3 id="managing-google-sign-in">Managing Google Sign-In</h3><h4 id="checking-which-apps-use-your-google-account">Checking Which Apps Use Your Google Account</h4><ol><li>Go to myaccount.google.com</li><li>Click &quot;Security&quot; in the left menu</li><li>Scroll to &quot;Third-party apps with account access&quot;</li><li>Find CENTR in the list</li><li>You can see when you last used Google Sign-In and what permissions CENTR has</li></ol><h4 id="revoking-access-if-needed">Revoking Access (If Needed)</h4><p>If you want to remove CENTR&apos;s access to your Google account:</p><ol><li>Go to myaccount.google.com &#x2192; Security &#x2192; Third-party apps with account access</li><li>Find CENTR</li><li>Click &quot;Remove Access&quot;</li><li><strong>Note:</strong> This doesn&apos;t delete your CENTR account - it just means you&apos;ll need to use email/password to log in instead</li></ol><h3 id="common-questions">Common Questions</h3><h4 id="can-i-use-google-sign-in-if-i-already-have-a-centr-account">Can I use Google Sign-In if I already have a CENTR account?</h4><p>Yes, contact support at hello@centr.com to link Google Sign-In to your existing email account. This lets you use either login method.</p><h4 id="what-if-i-have-multiple-gmail-addresses">What if I have multiple Gmail addresses?</h4><p>Make sure to select the same Gmail address you originally used to create your CENTR account. If you select a different Gmail address, it will create a new CENTR account.</p><h4 id="can-i-stop-using-google-sign-in-later">Can I stop using Google Sign-In later?</h4><p>Yes, you can switch to email/password login by contacting support. You can also add email/password as a backup option while keeping Google Sign-In available.</p><h4 id="what-if-i-change-my-google-email">What if I change my Google email?</h4><p>Contact CENTR support if you change your primary Gmail address. They can help update your account to use your new email.</p><h4 id="does-google-sign-in-cost-anything">Does Google Sign-In cost anything?</h4><p>No, it&apos;s completely free. It&apos;s a standard feature included with your Google account.</p><h4 id="can-i-use-my-workschool-google-account">Can I use my work/school Google account?</h4><p>Yes, you can use any Google account (personal Gmail, G Suite, Google Workspace, school account). However, personal Gmail is recommended because you&apos;ll always have access to it.</p><h3 id="troubleshooting">Troubleshooting</h3><h4 id="continue-with-google-button-not-working">&quot;Continue with Google&quot; Button Not Working</h4><ul><li>Make sure you&apos;re signed into a Google account on your device</li><li>Update the CENTR app to the latest version</li><li>Try signing in on a different platform (web vs app)</li><li>Clear browser cache if using centr.com</li><li>Disable browser extensions that might block popups</li></ul><h4 id="selected-wrong-google-account">Selected Wrong Google Account</h4><p>If you accidentally selected the wrong Gmail address:</p><ul><li>This created a new CENTR account with that email</li><li>Contact support at hello@centr.com with both email addresses</li><li>Support can merge the accounts or help you access the correct one</li></ul><h4 id="access-blocked-or-permission-error">&quot;Access Blocked&quot; or Permission Error</h4><ul><li>Google may block sign-in attempts it considers suspicious</li><li>Try signing in from a trusted device first</li><li>Check your Google account for security alerts</li><li>Temporarily disable 2-step verification, sign into CENTR, then re-enable it</li></ul><h4 id="cant-remember-which-gmail-i-used">Can&apos;t Remember Which Gmail I Used</h4><ul><li>Check your email inboxes for messages from CENTR (receipts, welcome emails)</li><li>Try the &quot;Continue with Google&quot; button with each of your Gmail accounts</li><li>Contact support with all possible email addresses and they&apos;ll help identify your account</li></ul><h3 id="privacy--data">Privacy &amp; Data</h3><p>When you use Google Sign-In:</p><ul><li>CENTR receives: Your email address and basic profile information (name)</li><li>CENTR does NOT receive: Your Google password, your Google activity, or access to other Google services</li><li>You can review and revoke permissions anytime at myaccount.google.com</li><li>Your Google account authentication is handled securely by Google</li></ul><h3 id="linking-to-existing-account">Linking to Existing Account</h3><p>If you already have a CENTR account with email/password and want to add Google Sign-In:</p><ol><li>Contact support at hello@centr.com</li><li>Provide your current CENTR email and your Gmail address</li><li>Support will link Google Sign-In to your account</li><li>After linking, you can use either email/password OR &quot;Continue with Google&quot;</li></ol><h3 id="need-help">Need Help?</h3><p>If you&apos;re having trouble with Google Sign-In, contact support:</p><p><strong>Email:</strong> hello@centr.com</p><p><strong>Include:</strong></p><ul><li>Your Gmail address (the one you&apos;re trying to use for CENTR)</li><li>Whether you&apos;re trying to create a new account or access an existing one</li><li>What happens when you tap &quot;Continue with Google&quot;</li><li>Any error messages you see</li><li>Whether you have multiple Google accounts</li></ul><p>We&apos;ll help you get set up and logged in!</p>

How do I use Google Sign-In?

Add Apple Sign-In or Google Sign-In to your existing CENTR account for easier access

<h3 id="why-switch-to-social-login">Why Switch to Social Login?</h3><p>If you currently log in with email and password, you can add Apple Sign-In or Google Sign-In to your account for these benefits:</p><ul><li><strong>Faster login:</strong> One tap instead of typing credentials</li><li><strong>No password to remember:</strong> Use your existing Apple ID or Google account</li><li><strong>More secure:</strong> Leverage Apple/Google&apos;s security infrastructure and two-factor authentication</li><li><strong>Works everywhere:</strong> Available on iOS, Android, and Web</li></ul><p><strong>Important:</strong> You don&apos;t have to choose one or the other - you can keep your email/password AND add social login as an alternative. Use whichever is most convenient at the time.</p><h3 id="how-to-add-social-login-to-your-account">How to Add Social Login to Your Account</h3><p>Currently, adding Apple Sign-In or Google Sign-In to an existing email account requires contacting support. Here&apos;s the process:</p><h4 id="step-by-step-process">Step-by-Step Process</h4><ol><li><strong>Contact CENTR support</strong> at hello@centr.com</li><li><strong>Subject line:</strong> &quot;Link Apple Sign-In to My Account&quot; or &quot;Link Google Sign-In to My Account&quot;</li><li><strong>Include in your message:</strong><ul><li>Your current CENTR email address (the one you use for login)</li><li>Which social login you want to add (Apple, Google, or both)</li><li>Your Apple ID email or Gmail address</li><li>Confirmation that you want to link these accounts</li></ul></li><li><strong>Support will verify:</strong><ul><li>That you own both the CENTR account and the social account</li><li>Your account details match</li></ul></li><li><strong>Support links the accounts</strong> (usually completed within 24 hours)</li><li><strong>You receive confirmation</strong> that linking is complete</li><li><strong>Try logging in</strong> using &quot;Sign in with Apple&quot; or &quot;Continue with Google&quot;</li></ol><h4 id="example-email-to-support">Example Email to Support</h4><p>Here&apos;s what to write:</p><p><em>&quot;Hi, I currently log in to CENTR with email/password using myemail@example.com. I&apos;d like to add Apple Sign-In to my account so I can use either login method. My Apple ID email is myemail@icloud.com. Please link these accounts. Thanks!&quot;</em></p><h3 id="what-happens-after-linking">What Happens After Linking</h3><h4 id="youll-have-multiple-login-options">You&apos;ll Have Multiple Login Options</h4><p>After linking is complete, you can log in using:</p><ul><li><strong>Option 1:</strong> Your email and password (still works)</li><li><strong>Option 2:</strong> &quot;Sign in with Apple&quot; button</li><li><strong>Option 3:</strong> &quot;Continue with Google&quot; button (if you linked Google too)</li></ul><p>All three methods log you into the same CENTR account with the same workout history, subscription, and data.</p><h4 id="choose-whichever-is-most-convenient">Choose Whichever Is Most Convenient</h4><ul><li>Use social login on your phone (faster with Face ID/Touch ID)</li><li>Use email/password on shared devices where you&apos;re not signed into Apple/Google</li><li>Use different methods on different devices if you prefer</li></ul><h3 id="platform-differences">Platform Differences</h3><h4 id="linking-apple-sign-in">Linking Apple Sign-In</h4><p><strong>Best for:</strong></p><ul><li>iPhone/iPad users</li><li>Users who value privacy (Apple&apos;s &quot;Hide My Email&quot; option)</li><li>Users with Face ID or Touch ID for instant login</li></ul><p><strong>Available on:</strong> iOS, Android, and Web</p><p><strong>Note:</strong> If you enable &quot;Hide My Email&quot; when linking, be aware this creates an Apple Private Relay email. We recommend using &quot;Share My Email&quot; instead when linking to an existing account to avoid confusion.</p><h4 id="linking-google-sign-in">Linking Google Sign-In</h4><p><strong>Best for:</strong></p><ul><li>Gmail users</li><li>Android device users</li><li>Users already signed into Google Chrome</li></ul><p><strong>Available on:</strong> iOS, Android, and Web</p><p><strong>Tip:</strong> Make sure to use the same Gmail address you want associated with CENTR. If you have multiple Gmail accounts, choose carefully.</p><h3 id="important-considerations">Important Considerations</h3><h4 id="can-you-unlink-after-linking">Can You Unlink After Linking?</h4><p><strong>Linking is permanent.</strong> Once you link Apple Sign-In or Google Sign-In to your account, you cannot unlink it. However, this doesn&apos;t cause any problems - you simply have the option to use social login, and you can still use email/password if you prefer.</p><h4 id="what-if-you-used-social-login-to-create-your-account">What If You Used Social Login to Create Your Account?</h4><p>If you originally created your CENTR account using &quot;Sign in with Apple&quot; or &quot;Continue with Google,&quot; and now want to ADD email/password login as a backup:</p><ol><li>Contact support at hello@centr.com</li><li>Request to add email/password login to your social login account</li><li>Support will help you set up a password</li><li>You&apos;ll then be able to use either method</li></ol><h3 id="linking-both-apple-and-google">Linking Both Apple AND Google</h3><p>Yes, you can link both Apple Sign-In and Google Sign-In to your account:</p><ul><li>You&apos;ll have three login options: email/password, Apple, and Google</li><li>All three authenticate to the same CENTR account</li><li>Use whichever is most convenient</li></ul><p>Just contact support and specify you want to link both social login options.</p><h3 id="troubleshooting">Troubleshooting</h3><h4 id="social-login-creates-a-new-account-instead-of-linking">Social Login Creates a New Account Instead of Linking</h4><p>If you tap &quot;Sign in with Apple&quot; or &quot;Continue with Google&quot; before support links your accounts, it might create a new separate account. If this happens:</p><ol><li>Contact support immediately</li><li>Provide both email addresses (your original email and the new social login email)</li><li>Support will merge the accounts, preserving your subscription and workout data</li></ol><h4 id="wrong-social-account-was-linked">Wrong Social Account Was Linked</h4><p>If support linked the wrong Apple ID or Gmail address:</p><ul><li>Contact support again with the correct email addresses</li><li>They can update the link to the correct social account</li></ul><h4 id="cant-log-in-with-social-login-after-linking">Can&apos;t Log In with Social Login After Linking</h4><ul><li>Make sure support confirmed the linking is complete</li><li>Wait 24 hours after support confirms (sometimes takes time to propagate)</li><li>Try logging out completely and back in</li><li>Clear app cache or reinstall the app</li><li>Try on a different platform (app vs web)</li></ul><h3 id="security-considerations">Security Considerations</h3><h4 id="is-social-login-secure">Is Social Login Secure?</h4><p>Yes, social login is considered very secure:</p><ul><li>Leverages Apple/Google&apos;s advanced security infrastructure</li><li>Benefits from their two-factor authentication</li><li>No need to create and store another password</li><li>Reduces risk of password reuse across sites</li></ul><h4 id="protecting-your-accounts">Protecting Your Accounts</h4><p>To keep your CENTR account secure when using social login:</p><ul><li>Enable two-factor authentication on your Apple ID or Google account</li><li>Use a strong password for your Apple ID or Google account</li><li>Keep email/password login as a backup in case you lose access to Apple ID or Google</li><li>Don&apos;t share your Apple ID or Google credentials</li></ul><h3 id="common-questions">Common Questions</h3><h4 id="will-my-workout-data-and-subscription-transfer">Will my workout data and subscription transfer?</h4><p>Yes! Linking social login to your existing account doesn&apos;t change your data - it just adds a new way to authenticate. All your workout history, subscription, and settings remain exactly the same.</p><h4 id="do-i-have-to-use-social-login-after-linking-it">Do I have to use social login after linking it?</h4><p>No, you can continue using email/password if you prefer. Social login is just an additional option.</p><h4 id="can-i-link-my-workschool-google-account">Can I link my work/school Google account?</h4><p>Yes, but personal Gmail is recommended because you&apos;ll always have access to it. If you lose access to your work/school Google account, you&apos;ll still have email/password as a backup.</p><h4 id="what-if-i-change-my-apple-id-or-gmail-address-later">What if I change my Apple ID or Gmail address later?</h4><p>Contact CENTR support to update the linked email. They&apos;ll verify your identity and update the linked social account.</p><h4 id="how-long-does-linking-take">How long does linking take?</h4><p>Support typically completes the linking within 24 hours of receiving your request. You&apos;ll receive confirmation when it&apos;s done.</p><h3 id="need-help">Need Help?</h3><p>If you want to add social login to your account or have questions about the process, contact support:</p><p><strong>Email:</strong> hello@centr.com</p><p><strong>Include:</strong></p><ul><li>Your current CENTR email address</li><li>Which social login you want to add (Apple, Google, or both)</li><li>Your Apple ID email or Gmail address</li><li>Any questions you have about the process</li></ul><p>We&apos;ll help you get set up with convenient social login while keeping your existing account and data intact!</p>

Switching from email to social login

Change the email address associated with your CENTR account

<h3 id="quick-process">Quick Process</h3><p>You can update your email address directly in the CENTR app through your account settings. This changes the email you use to log in and receive communications from CENTR.</p><h3 id="step-by-step-change-your-email">Step-by-Step: Change Your Email</h3><h4 id="in-the-app-ios-or-android">In the App (iOS or Android)</h4><ol><li>Open the CENTR app</li><li>Tap <strong>Profile</strong> in the bottom navigation bar</li><li>Tap <strong>Account Settings</strong></li><li>Find the <strong>Email</strong> or <strong>Email Address</strong> field</li><li>Tap the email field to edit it</li><li>Enter your new email address</li><li>Tap <strong>Save</strong> or <strong>Update</strong></li><li>You may be prompted to verify the new email address</li></ol><h4 id="on-web-centrcom">On Web (centr.com)</h4><ol><li>Log in to centr.com</li><li>Click your <strong>Profile</strong> icon or name</li><li>Select <strong>Account Settings</strong> from the menu</li><li>Find the <strong>Email Address</strong> field</li><li>Click to edit and enter your new email</li><li>Click <strong>Save Changes</strong></li><li>Check your new email for a verification link (if required)</li></ol><h3 id="email-verification">Email Verification</h3><p>After updating your email, you may need to verify the new address:</p><ul><li>Check your new email inbox for a verification message from CENTR</li><li>Click the verification link in the email</li><li>Your email change will be confirmed</li><li>Check your spam folder if the verification email doesn&apos;t arrive within a few minutes</li></ul><h3 id="important-things-to-know">Important Things to Know</h3><h4 id="your-new-email-becomes-your-login">Your New Email Becomes Your Login</h4><ul><li>After changing your email, use the NEW email address to log in</li><li>Your old email will no longer work for login</li><li>Update your password manager with the new email if you use one</li></ul><h4 id="all-communications-go-to-new-email">All Communications Go to New Email</h4><ul><li>Workout notifications, program updates, and support messages will be sent to your new email</li><li>Subscription receipts and billing notifications will go to the new email</li><li>Make sure you have access to the new email address</li></ul><h4 id="your-data-and-subscription-stay-the-same">Your Data and Subscription Stay the Same</h4><ul><li>Changing your email doesn&apos;t affect your workout history</li><li>Your subscription remains active and unchanged</li><li>All your saved workouts, programs, and preferences are preserved</li><li>Only your login email changes</li></ul><h3 id="special-considerations">Special Considerations</h3><h4 id="if-you-use-social-login-apple-or-google">If You Use Social Login (Apple or Google)</h4><p>If you currently log in with &quot;Sign in with Apple&quot; or &quot;Continue with Google&quot; and the email doesn&apos;t match what you want:</p><ul><li>You can still update your account email in Account Settings</li><li>Your account email and social login email can be different</li><li>Social login will continue to work</li><li>You can also use email/password login with your updated email</li></ul><h4 id="if-you-have-apple-private-relay-email">If You Have Apple Private Relay Email</h4><p>If your account uses an Apple relay email (randomtext@privaterelay.appleid.com) and you want to change to your regular email:</p><ol><li>Follow the steps above to update to your regular email in Account Settings</li><li>After updating, you can log in with your regular email and password</li><li>Or continue using &quot;Sign in with Apple&quot; - both will work</li></ol><h4 id="email-already-in-use">Email Already in Use</h4><p>If you try to change to an email that&apos;s already associated with another CENTR account:</p><ul><li>You&apos;ll see an error message that the email is taken</li><li>You&apos;ll need to use a different email address</li><li>Or contact support at hello@centr.com if you have duplicate accounts that need to be merged</li></ul><h3 id="common-issues-and-solutions">Common Issues and Solutions</h3><h4 id="cant-find-account-settings">Can&apos;t Find Account Settings</h4><ul><li>Make sure you&apos;re logged in to the app or centr.com</li><li>Look for Profile icon/tab (usually bottom right on mobile, top right on web)</li><li>Account Settings should be in the Profile section menu</li><li>Try updating your app to the latest version if you can&apos;t find it</li></ul><h4 id="save-button-not-working">Save Button Not Working</h4><ul><li>Make sure the new email is in a valid format (name@domain.com)</li><li>Check that you&apos;re connected to the internet</li><li>Try closing and reopening the app</li><li>Clear your browser cache if using centr.com</li></ul><h4 id="verification-email-not-arriving">Verification Email Not Arriving</h4><ul><li>Check your spam/junk folder in your NEW email inbox</li><li>Wait 5-10 minutes - verification emails can be delayed</li><li>Try updating your email again to resend the verification</li><li>Make sure you typed the new email correctly</li></ul><h4 id="locked-out-after-changing-email">Locked Out After Changing Email</h4><p>If you can&apos;t log in after changing your email:</p><ol><li>Make sure you&apos;re using your NEW email address to log in, not the old one</li><li>Try resetting your password using the &quot;Forgot Password&quot; option with your new email</li><li>Check that you verified the new email (click the link in the verification email)</li><li>If still having issues, contact support at hello@centr.com with both your old and new email addresses</li></ol><h3 id="when-to-contact-support">When to Contact Support</h3><p>Contact CENTR support at hello@centr.com if:</p><ul><li>You can&apos;t access Account Settings in your profile</li><li>The email field is greyed out or not editable</li><li>You get an error when trying to save your new email</li><li>You never received the verification email after multiple attempts</li><li>You&apos;re locked out after changing your email</li><li>You need to merge duplicate accounts</li><li>You want to change the email on a subscription that&apos;s billed through Apple or Google</li></ul><p><strong>Include in your message:</strong></p><ul><li>Your current email address</li><li>The new email address you want to use</li><li>What happens when you try to change it</li><li>Any error messages you see</li></ul><h3 id="best-practices">Best Practices</h3><h4 id="before-changing-your-email">Before Changing Your Email</h4><ul><li><strong>Verify access:</strong> Make sure you can access the new email account</li><li><strong>Check spam settings:</strong> Ensure the new email can receive messages from CENTR</li><li><strong>Update password manager:</strong> Note that you&apos;ll need to update your saved login credentials</li><li><strong>Take a screenshot:</strong> Save your old email address just in case</li></ul><h4 id="after-changing-your-email">After Changing Your Email</h4><ul><li><strong>Test login:</strong> Log out and log back in with your new email to confirm it works</li><li><strong>Update billing:</strong> If your billing email is separate, you may want to update that too</li><li><strong>Check notifications:</strong> Verify you&apos;re receiving CENTR emails at your new address</li><li><strong>Update support tickets:</strong> If you have open support tickets, reply with your new email</li></ul><h3 id="security-note">Security Note</h3><p>Changing your email is a security-sensitive action. For your protection:</p><ul><li>You may be required to verify your current password before changing email</li><li>A verification link may be sent to both old and new email addresses</li><li>This prevents unauthorized changes to your account</li><li>Never share your account credentials with anyone</li></ul><h3 id="need-help">Need Help?</h3><p>If you&apos;re having trouble updating your email address, we&apos;re here to help!</p><p><strong>Email:</strong> hello@centr.com</p><p><strong>Include:</strong> Your current email, the new email you want to use, and what issue you&apos;re experiencing</p><p><strong>Response time:</strong> Usually within 24 hours</p>

How do I update my email address?

Edit your personal details, fitness level, goals, and preferences in your CENTR profile

<h3 id="what-you-can-update">What You Can Update</h3><p>Your CENTR profile contains your personal information, fitness preferences, and goals. You can update these at any time to ensure your workout and meal recommendations match your current needs.</p><h3 id="where-to-find-profile-settings">Where to Find Profile Settings</h3><h4 id="in-the-app-ios-or-android">In the App (iOS or Android)</h4><ol><li>Open the CENTR app</li><li>Tap <strong>Profile</strong> in the bottom navigation bar</li><li>Look for <strong>Profile Settings</strong> or <strong>Account Settings</strong></li><li>Tap to open your profile information</li></ol><h4 id="on-web-centrcom">On Web (centr.com)</h4><ol><li>Log in to centr.com</li><li>Click your <strong>Profile</strong> icon or name (usually top right)</li><li>Select <strong>Profile Settings</strong> or <strong>Account Settings</strong> from the dropdown menu</li></ol><h3 id="profile-information-you-can-update">Profile Information You Can Update</h3><h4 id="personal-information">Personal Information</h4><p><strong>Basic Details:</strong></p><ul><li><strong>Name:</strong> Your display name</li><li><strong>Email:</strong> Your account email address (see our article &quot;How do I update my email address?&quot; for details)</li><li><strong>Profile Photo:</strong> Upload or change your profile picture</li></ul><h4 id="fitness-settings">Fitness Settings</h4><p><strong>Fitness Level:</strong></p><ul><li>Update your current fitness level (Beginner, Intermediate, or Advanced)</li><li>This affects workout recommendations and difficulty</li><li>Found in Profile Settings or accessible from Home screen (tap the cog icon in top right)</li></ul><p><strong>Goals:</strong></p><ul><li>Update your fitness goals (Strength, Weight Loss, General Fitness, etc.)</li><li>This personalizes your daily workout and meal recommendations</li><li>Also adjustable from Home screen settings (cog icon)</li></ul><h4 id="preferences">Preferences</h4><p>Access <strong>Profile &gt; Preferences</strong> to update:</p><ul><li><strong>Notification settings:</strong> Control which notifications you receive</li><li><strong>Dietary preferences:</strong> Set vegetarian, vegan, or pescatarian options</li><li><strong>Equipment availability:</strong> Update what equipment you have access to</li><li><strong>Units:</strong> Choose between pounds/kilograms, miles/kilometers</li></ul><h3 id="how-to-update-fitness-level-and-goals">How to Update Fitness Level and Goals</h3><h4 id="from-home-screen-quick-access">From Home Screen (Quick Access)</h4><ol><li>Open the CENTR app to the <strong>Home</strong> screen</li><li>Tap the <strong>cog/settings icon</strong> in the top right corner</li><li>Adjust your <strong>Fitness Level</strong> (Beginner, Intermediate, Advanced)</li><li>Also consider updating your <strong>Goal</strong> (Strength, Weight Loss, etc.)</li><li>Save your changes</li></ol><p><strong>Why update these?</strong> Your fitness level and goals directly affect your daily workout recommendations and program suggestions. Update them as you progress or your goals change.</p><h4 id="from-profile-settings">From Profile Settings</h4><ol><li>Go to <strong>Profile</strong> tab</li><li>Open <strong>Profile Settings</strong></li><li>Look for <strong>Fitness Level</strong> and <strong>Goals</strong> sections</li><li>Tap to edit and select new options</li><li>Save your changes</li></ol><h3 id="updating-dietary-preferences">Updating Dietary Preferences</h3><p>To change your dietary preferences (affects meal plan recommendations):</p><ol><li>Go to <strong>Profile</strong> tab</li><li>Open <strong>Profile Settings</strong></li><li>Find <strong>Dietary Preference</strong> or <strong>Diet Type</strong></li><li>Select from available options:<ul><li>All (no restrictions)</li><li>Vegetarian</li><li>Vegan</li><li>Pescatarian</li></ul></li><li>Save your changes</li><li>Your weekly meal plan will update to match your new preference</li></ol><h3 id="updating-equipment-availability">Updating Equipment Availability</h3><p>Keep your equipment list current so workouts match what you have:</p><ol><li>From <strong>Home</strong> screen, you may see an &quot;Update My Equipment&quot; prompt</li><li>Or go to <strong>Explore</strong> section</li><li>Look for <strong>My Equipment</strong> feature or shortcut</li><li>Add or remove equipment from your list</li><li>This creates personalized workout recommendations based on what you have available</li></ol><h3 id="what-happens-when-you-update-your-profile">What Happens When You Update Your Profile</h3><h4 id="immediate-changes">Immediate Changes</h4><ul><li><strong>Workout recommendations:</strong> Daily workouts adjust to your updated fitness level and goals</li><li><strong>Meal plan:</strong> Weekly meals update to match new dietary preferences</li><li><strong>Program suggestions:</strong> Program recommendations change based on updated goals and level</li><li><strong>Filters:</strong> Equipment and other filters remember your updated preferences</li></ul><h4 id="what-stays-the-same">What Stays the Same</h4><ul><li><strong>Workout history:</strong> Your completed workouts remain in your activity log</li><li><strong>Progress data:</strong> Your logged weights, reps, and achievements are preserved</li><li><strong>Current program:</strong> If enrolled in a program, it continues unchanged</li><li><strong>Subscription:</strong> Your membership status is not affected</li></ul><h3 id="profile-photo">Profile Photo</h3><h4 id="how-to-add-or-change-your-photo">How to Add or Change Your Photo</h4><ol><li>Go to <strong>Profile</strong> tab</li><li>Tap your current profile photo or the placeholder image</li><li>Choose an option:<ul><li><strong>Take Photo:</strong> Use your device camera</li><li><strong>Choose from Library:</strong> Select existing photo</li><li><strong>Remove Photo:</strong> Return to default placeholder</li></ul></li><li>Crop or adjust the photo if needed</li><li>Save your new photo</li></ol><h4 id="photo-guidelines">Photo Guidelines</h4><ul><li>Use a clear photo of yourself</li><li>Square photos work best (will be cropped to circle)</li><li>File size limits may apply</li><li>Photo is visible to you (and community if you participate in forums)</li></ul><h3 id="common-questions">Common Questions</h3><h4 id="how-often-should-i-update-my-fitness-level">How often should I update my fitness level?</h4><p>Update your fitness level when:</p><ul><li>Workouts feel too easy or too hard</li><li>You&apos;ve completed a program and progressed</li><li>You&apos;re returning after a break (may need to adjust down temporarily)</li><li>Every 4-6 weeks to reassess your progress</li></ul><h4 id="will-changing-my-goal-affect-my-current-program">Will changing my goal affect my current program?</h4><p>No, if you&apos;re enrolled in a program, it continues unchanged. Your goal mainly affects:</p><ul><li>Daily workout recommendations (when not following a program)</li><li>Meal plan recommendations</li><li>New program suggestions</li></ul><h4 id="can-i-change-my-dietary-preference-mid-week">Can I change my dietary preference mid-week?</h4><p>Yes, you can change your dietary preference anytime. Your meal plan will update, though recipes already planned for the current week may not change immediately. The change will fully take effect in the next weekly meal plan.</p><h4 id="do-i-need-to-update-my-profile-to-switch-programs">Do I need to update my profile to switch programs?</h4><p>No, you can join any program regardless of your profile settings. However, having accurate fitness level and goals helps CENTR recommend the best programs for you.</p><h3 id="troubleshooting">Troubleshooting</h3><h4 id="cant-find-profile-settings">Can&apos;t Find Profile Settings</h4><ul><li>Make sure you&apos;re logged in</li><li>Look for Profile icon in bottom navigation (mobile) or top right (web)</li><li>Try updating to the latest app version</li><li>On web, make sure you&apos;re on centr.com, not a help article page</li></ul><h4 id="changes-not-saving">Changes Not Saving</h4><ul><li>Check your internet connection</li><li>Make sure you tap &quot;Save&quot; or &quot;Update&quot; after making changes</li><li>Try closing and reopening the app</li><li>Clear browser cache if using centr.com</li></ul><h4 id="dietary-preference-not-available">Dietary Preference Not Available</h4><p>Currently CENTR supports:</p><ul><li>All (no restrictions)</li><li>Vegetarian</li><li>Vegan</li><li>Pescatarian</li></ul><p>For other dietary needs (gluten-free, dairy-free, specific allergies), use the recipe swap feature to find alternatives that work for you. All recipes include allergy tags you can filter by in Explore.</p><h3 id="privacy-note">Privacy Note</h3><p>Your profile information is private unless you choose to participate in CENTR community features. We use your fitness level, goals, and preferences solely to personalize your experience and provide better recommendations.</p><h3 id="need-help">Need Help?</h3><p>If you&apos;re having trouble updating your profile or have questions about what each setting does, contact support:</p><p><strong>Email:</strong> hello@centr.com</p><p><strong>Include:</strong> What profile information you&apos;re trying to update and what issue you&apos;re experiencing</p><p><strong>Response time:</strong> Usually within 24 hours</p>

How do I update my profile information?

Control which notifications you receive from CENTR including workouts, programs, and updates

<h3 id="where-to-find-notification-settings">Where to Find Notification Settings</h3><p>You can manage all your CENTR notification preferences from your profile settings in the app or on the web.</p><h4 id="in-the-app-ios-or-android">In the App (iOS or Android)</h4><ol><li>Open the CENTR app</li><li>Tap <strong>Profile</strong> in the bottom navigation bar</li><li>Tap <strong>Preferences</strong></li><li>Look for <strong>Notifications</strong> or notification-related toggles</li><li>Adjust your preferences for each notification type</li><li>Changes save automatically</li></ol><h4 id="on-web-centrcom">On Web (centr.com)</h4><ol><li>Log in to centr.com</li><li>Click your <strong>Profile</strong> icon (top right)</li><li>Select <strong>Preferences</strong> from the menu</li><li>Find notification settings</li><li>Toggle notifications on or off</li><li>Save your changes</li></ol><h3 id="types-of-notifications">Types of Notifications</h3><h4 id="workout-notifications">Workout Notifications</h4><ul><li><strong>Daily workout reminders:</strong> Get notified when your daily workout is ready</li><li><strong>Program reminders:</strong> Reminders for scheduled program workouts</li><li><strong>Workout completion:</strong> Confirmations when you complete a workout</li></ul><h4 id="program-notifications">Program Notifications</h4><ul><li><strong>Program starts:</strong> Notification when you join a new program</li><li><strong>Program milestones:</strong> Updates on program progress</li><li><strong>New program recommendations:</strong> Suggestions for programs that match your goals</li></ul><h4 id="meal-and-recipe-notifications">Meal and Recipe Notifications</h4><ul><li><strong>Weekly meal plan:</strong> Notification when your new weekly meal plan is ready</li><li><strong>Shopping list reminders:</strong> Reminders to check your shopping list</li></ul><h4 id="general-notifications">General Notifications</h4><ul><li><strong>New content:</strong> Alerts about new workouts, programs, or features</li><li><strong>CENTR updates:</strong> Important app updates and announcements</li><li><strong>Community notifications:</strong> If you participate in CENTR community features</li></ul><h4 id="account-and-billing">Account and Billing</h4><ul><li><strong>Subscription renewals:</strong> Reminder before your subscription renews</li><li><strong>Payment issues:</strong> Alerts if there&apos;s a billing problem</li><li><strong>Account security:</strong> Login alerts and security notifications</li></ul><h3 id="platform-specific-settings">Platform-Specific Settings</h3><h4 id="ios-iphoneipad-users">iOS (iPhone/iPad) Users</h4><p>CENTR notifications must also be enabled at the device level:</p><p><strong>To enable push notifications for CENTR:</strong></p><ol><li>Open iPhone <strong>Settings</strong> app</li><li>Scroll down and tap <strong>CENTR</strong></li><li>Tap <strong>Notifications</strong></li><li>Toggle <strong>Allow Notifications</strong> ON</li><li>Choose your notification style (Banners, Alerts, or None on Lock Screen)</li><li>Enable <strong>Sounds</strong> and <strong>Badges</strong> if desired</li></ol><p><strong>If you&apos;re not receiving CENTR notifications:</strong></p><ul><li>Check both CENTR app Preferences AND iPhone Settings</li><li>Make sure notifications are enabled in both places</li><li>Check that Do Not Disturb is not blocking notifications</li><li>Verify Focus modes aren&apos;t silencing CENTR</li></ul><h4 id="android-users">Android Users</h4><p>CENTR notifications must be enabled at the device level:</p><p><strong>To enable push notifications for CENTR:</strong></p><ol><li>Open Android <strong>Settings</strong></li><li>Tap <strong>Apps</strong> or <strong>Applications</strong></li><li>Find and tap <strong>CENTR</strong></li><li>Tap <strong>Notifications</strong></li><li>Toggle <strong>Allow notifications</strong> ON</li><li>Configure notification categories as desired</li></ol><p><strong>If you&apos;re not receiving CENTR notifications:</strong></p><ul><li>Check both CENTR app Preferences AND Android Settings</li><li>Ensure Do Not Disturb is not enabled</li><li>Check battery optimization isn&apos;t blocking CENTR notifications (Settings &#x2192; Apps &#x2192; CENTR &#x2192; Battery &#x2192; Unrestricted)</li><li>Some Android manufacturers (Samsung, Xiaomi, Huawei) have aggressive battery savers - add CENTR to exceptions</li></ul><h4 id="webemail-notifications">Web/Email Notifications</h4><p>When using centr.com, you&apos;ll receive notifications via email rather than push notifications. Make sure:</p><ul><li>Your email address is up to date in Account Settings</li><li>CENTR emails aren&apos;t going to spam (check spam folder and whitelist hello@centr.com and noreply@centr.com)</li><li>You haven&apos;t unsubscribed from CENTR emails</li></ul><h3 id="managing-specific-notification-types">Managing Specific Notification Types</h3><h4 id="to-stop-workout-reminders-only">To Stop Workout Reminders Only</h4><ol><li>Go to <strong>Profile</strong> &#x2192; <strong>Preferences</strong></li><li>Find <strong>Workout Reminders</strong> or similar setting</li><li>Toggle OFF</li><li>Keep other notifications enabled if desired</li></ol><h4 id="to-stop-all-notifications-temporarily">To Stop All Notifications Temporarily</h4><p><strong>iOS:</strong> Use Focus modes or Do Not Disturb</p><p><strong>Android:</strong> Use Do Not Disturb mode</p><p><strong>In CENTR app:</strong> Go to Preferences and toggle all notification types OFF (you can re-enable later)</p><h4 id="to-unsubscribe-from-marketing-emails">To Unsubscribe from Marketing Emails</h4><ul><li>Click &quot;Unsubscribe&quot; at the bottom of any CENTR marketing email</li><li>This stops promotional emails but keeps important account and workout notifications</li><li>Or go to Profile &#x2192; Preferences in app and adjust email preferences</li></ul><h3 id="notification-timing">Notification Timing</h3><h4 id="when-do-notifications-arrive">When Do Notifications Arrive?</h4><ul><li><strong>Daily workouts:</strong> Usually in the morning (based on your time zone)</li><li><strong>Program reminders:</strong> Based on your program schedule</li><li><strong>Meal plans:</strong> Typically at the start of each week</li><li><strong>Subscription reminders:</strong> A few days before renewal</li></ul><h4 id="can-i-choose-notification-times">Can I Choose Notification Times?</h4><p>Custom notification timing may be available in Preferences. Look for:</p><ul><li>Workout reminder time settings</li><li>Quiet hours or do not disturb schedules</li><li>Time zone settings</li></ul><p>If custom timing isn&apos;t available, use your device&apos;s Focus modes or Do Not Disturb schedules to control when you receive notifications.</p><h3 id="troubleshooting-notification-issues">Troubleshooting Notification Issues</h3><h4 id="not-receiving-any-notifications">Not Receiving Any Notifications</h4><ol><li><strong>Check CENTR app Preferences:</strong> Profile &#x2192; Preferences &#x2192; ensure notifications are enabled</li><li><strong>Check device settings:</strong> Make sure CENTR has notification permission (see platform-specific steps above)</li><li><strong>Check internet connection:</strong> Push notifications require active internet</li><li><strong>Restart the app:</strong> Close completely and reopen</li><li><strong>Restart your device:</strong> Sometimes fixes notification issues</li><li><strong>Update the app:</strong> Make sure you have the latest CENTR version</li><li><strong>Check battery settings:</strong> Battery optimization can block notifications (Android especially)</li></ol><h4 id="receiving-too-many-notifications">Receiving Too Many Notifications</h4><ol><li>Go to <strong>Profile</strong> &#x2192; <strong>Preferences</strong></li><li>Review each notification type and disable ones you don&apos;t want</li><li>Keep essential notifications (subscription, account security) enabled</li><li>Unsubscribe from marketing emails if you only want app notifications</li></ol><h4 id="notifications-delayed-or-inconsistent">Notifications Delayed or Inconsistent</h4><ul><li><strong>Check internet connection:</strong> Weak connection can delay notifications</li><li><strong>Battery optimization:</strong> Disable battery optimization for CENTR (Android Settings &#x2192; Apps &#x2192; CENTR &#x2192; Battery &#x2192; Unrestricted)</li><li><strong>Background app refresh:</strong> Enable for CENTR (iOS Settings &#x2192; General &#x2192; Background App Refresh)</li><li><strong>Data saver mode:</strong> Disable data saver or allow CENTR as exception</li></ul><h4 id="notifications-work-on-phone-but-not-watch">Notifications Work on Phone but Not Watch</h4><ul><li>Check Apple Watch notification settings mirror iPhone settings</li><li>Ensure CENTR is allowed to send notifications to Watch</li><li>Check that Do Not Disturb isn&apos;t enabled on Watch</li></ul><h3 id="privacy-and-notification-data">Privacy and Notification Data</h3><p>CENTR notifications contain:</p><ul><li>Workout reminders and program updates</li><li>General motivational content</li><li>Account and subscription information</li></ul><p>Notifications are sent to your registered device and don&apos;t share your personal data with third parties. You can disable notifications anytime without affecting your account or subscription.</p><h3 id="best-practices">Best Practices</h3><h4 id="recommended-notification-settings">Recommended Notification Settings</h4><ul><li><strong>Keep enabled:</strong> Workout reminders (helps with consistency), subscription renewals, account security</li><li><strong>Consider disabling:</strong> Marketing content, community notifications (unless you participate), new content alerts (if too frequent)</li><li><strong>Use device controls:</strong> Focus modes or Do Not Disturb during sleep or work hours</li></ul><h4 id="staying-motivated-without-overwhelm">Staying Motivated Without Overwhelm</h4><ul><li>Enable one daily workout reminder</li><li>Disable repetitive or redundant notifications</li><li>Use device scheduling (Focus modes) instead of disabling all notifications</li><li>Re-enable notifications if you find yourself forgetting to work out</li></ul><h3 id="need-help">Need Help?</h3><p>If you&apos;re having trouble managing notifications or they&apos;re not working as expected, contact support:</p><p><strong>Email:</strong> hello@centr.com</p><p><strong>Include:</strong></p><ul><li>Your device type and OS version</li><li>What notifications you&apos;re trying to receive (or stop)</li><li>Whether you&apos;ve checked both app and device settings</li><li>Screenshots of your notification settings if possible</li></ul><p><strong>Response time:</strong> Usually within 24 hours</p><p>We&apos;ll help you get your notifications working perfectly!</p>

How do I manage notification settings?

Add social login to your existing CENTR email account for faster, easier access

<h3 id="automatic-linking">Automatic Linking</h3><p>Good news: If you want to add Apple Sign-In or Google Sign-In to your existing CENTR account, the linking happens automatically when you use the social login button with the same email address.</p><h3 id="how-automatic-linking-works">How Automatic Linking Works</h3><h4 id="the-simple-process">The Simple Process</h4><ol><li>You already have a CENTR account with email: yourname@example.com</li><li>You want to add &quot;Sign in with Apple&quot; or &quot;Continue with Google&quot; as a login option</li><li>On the CENTR login screen, tap &quot;Sign in with Apple&quot; or &quot;Continue with Google&quot;</li><li>Use your Apple ID or Google account that has THE SAME email address (yourname@example.com)</li><li>CENTR automatically recognizes the matching email and links the accounts</li><li>Now you can use either login method for the same account</li></ol><h4 id="key-requirement-matching-email-addresses">Key Requirement: Matching Email Addresses</h4><p><strong>For automatic linking to work:</strong></p><ul><li>Your existing CENTR account email must match your Apple ID or Google account email</li><li>Example: If your CENTR account is user@gmail.com, use the Google Sign-In button with that Gmail account</li><li>Example: If your CENTR account is user@icloud.com, use Apple Sign-In with that Apple ID</li></ul><h3 id="step-by-step-adding-apple-sign-in">Step-by-Step: Adding Apple Sign-In</h3><h4 id="if-your-centr-email-matches-your-apple-id-email">If Your CENTR Email Matches Your Apple ID Email</h4><ol><li>Open the CENTR app or go to centr.com</li><li>On the login screen, tap or click <strong>&quot;Sign in with Apple&quot;</strong></li><li>Authenticate with your Apple ID (Face ID, Touch ID, or password)</li><li>When prompted, choose <strong>&quot;Share My Email&quot;</strong> (use your real Apple ID email, not Hide My Email)</li><li>Complete authentication</li><li>You&apos;ll be logged into your existing CENTR account</li><li>From now on, you can use either &quot;Sign in with Apple&quot; OR your email/password to log in</li></ol><h4 id="important-use-share-my-email-not-hide-my-email">Important: Use &quot;Share My Email&quot; Not &quot;Hide My Email&quot;</h4><p>When linking to an existing account:</p><ul><li>Choose <strong>&quot;Share My Email&quot;</strong> option during Apple Sign-In</li><li>This uses your real Apple ID email to match your CENTR account</li><li>If you choose &quot;Hide My Email,&quot; Apple creates a relay email (randomtext@privaterelay.appleid.com) which won&apos;t match your CENTR account and may create a duplicate account instead</li></ul><h3 id="step-by-step-adding-google-sign-in">Step-by-Step: Adding Google Sign-In</h3><h4 id="if-your-centr-email-matches-your-gmailgoogle-account">If Your CENTR Email Matches Your Gmail/Google Account</h4><ol><li>Open the CENTR app or go to centr.com</li><li>On the login screen, tap or click <strong>&quot;Continue with Google&quot;</strong></li><li>Select your Google account from the list</li><li>Make sure to select the Google account with THE SAME email as your CENTR account</li><li>Authorize CENTR to access your basic profile information</li><li>You&apos;ll be logged into your existing CENTR account</li><li>From now on, you can use either &quot;Continue with Google&quot; OR your email/password to log in</li></ol><h4 id="if-you-have-multiple-google-accounts">If You Have Multiple Google Accounts</h4><ul><li>Make sure to select the Google account that matches your CENTR email</li><li>Example: If your CENTR account is work@company.com, use that Google account, not your personal Gmail</li><li>Selecting the wrong Google account will create a new separate CENTR account</li></ul><h3 id="what-happens-after-linking">What Happens After Linking</h3><h4 id="you-have-multiple-login-options">You Have Multiple Login Options</h4><p>After linking, you can log in using:</p><ul><li><strong>Email and password</strong> (your original method - still works)</li><li><strong>&quot;Sign in with Apple&quot;</strong> button (if you linked Apple)</li><li><strong>&quot;Continue with Google&quot;</strong> button (if you linked Google)</li></ul><p>All three methods log you into the SAME CENTR account with the same workout history, subscription, and data.</p><h4 id="your-data-remains-unchanged">Your Data Remains Unchanged</h4><ul><li>All your workout history is preserved</li><li>Your subscription continues unchanged</li><li>Your program progress stays the same</li><li>Saved workouts, favorites, and preferences remain</li><li>You just gain an additional, faster way to log in</li></ul><h3 id="what-if-emails-dont-match">What If Emails Don&apos;t Match?</h3><h4 id="if-your-centr-email-is-different-from-your-apple-id-or-google-email">If Your CENTR Email is Different from Your Apple ID or Google Email</h4><p>If your CENTR account uses user@example.com but your Apple ID or Google account uses different@email.com, automatic linking won&apos;t work.</p><p><strong>Option 1: Change Your CENTR Email First (Recommended)</strong></p><ol><li>Update your CENTR account email to match your Apple ID or Google email</li><li>See our article: &quot;How do I update my email address?&quot;</li><li>Go to Profile &#x2192; Account Settings and change email to match</li><li>Then follow the linking steps above</li></ol><p><strong>Option 2: Contact Support for Manual Linking</strong></p><ol><li>Email hello@centr.com</li><li>Provide your current CENTR email and your Apple ID or Google email</li><li>Request to link the accounts</li><li>Support will verify your identity and link them manually</li><li>Timeline: Usually completed within 24 hours</li></ol><h3 id="linking-both-apple-and-google">Linking Both Apple AND Google</h3><p>Yes, you can link both Apple Sign-In and Google Sign-In to the same CENTR account:</p><ol><li>First, link one social login (follow steps above)</li><li>Then, link the second social login the same way</li><li>You&apos;ll have three login options: email/password, Apple, and Google</li><li>Use whichever is most convenient at the time</li></ol><h4 id="requirements-for-multiple-social-logins">Requirements for Multiple Social Logins</h4><ul><li>Your Apple ID email should match your CENTR email, OR</li><li>Your Google email should match your CENTR email, OR</li><li>Contact support to manually link accounts with different emails</li></ul><h3 id="common-scenarios">Common Scenarios</h3><h4 id="scenario-1-i-have-email-login-want-to-add-apple-sign-in">Scenario 1: I Have Email Login, Want to Add Apple Sign-In</h4><ol><li>Check that your CENTR email matches your Apple ID email</li><li>Tap &quot;Sign in with Apple&quot; on login screen</li><li>Choose &quot;Share My Email&quot; (not &quot;Hide My Email&quot;)</li><li>Authenticate</li><li>You&apos;re now logged in and linked</li></ol><h4 id="scenario-2-i-have-apple-sign-in-want-to-add-emailpassword-backup">Scenario 2: I Have Apple Sign-In, Want to Add Email/Password Backup</h4><ol><li>Go to Profile &#x2192; Account Settings</li><li>Set a password for your account (if you don&apos;t have one)</li><li>Or contact support at hello@centr.com to add email/password login</li><li>You&apos;ll then be able to use either Apple Sign-In OR email/password</li></ol><h4 id="scenario-3-i-accidentally-created-a-duplicate-account">Scenario 3: I Accidentally Created a Duplicate Account</h4><p>If you tapped &quot;Sign in with Apple&quot; or &quot;Continue with Google&quot; and it created a NEW account instead of linking to your existing one:</p><ol><li>Don&apos;t panic - this can be fixed</li><li>Contact support at hello@centr.com immediately</li><li>Provide both email addresses (your original CENTR email and the social login email)</li><li>Support will merge the accounts, preserving your subscription and workout data</li><li>Timeline: Usually resolved within 24 hours</li></ol><h3 id="unlinking-social-accounts">Unlinking Social Accounts</h3><h4 id="can-social-logins-be-unlinked">Can Social Logins Be Unlinked?</h4><p><strong>Once linked, social login cannot be unlinked.</strong> This is a permanent action. However, this isn&apos;t a problem because:</p><ul><li>Having social login linked doesn&apos;t force you to use it</li><li>You can continue using email/password if you prefer</li><li>Social login just remains as an available option</li><li>You&apos;re not required to use it</li></ul><h4 id="if-you-want-to-stop-using-social-login">If You Want to Stop Using Social Login</h4><p>Even though you can&apos;t unlink it, you can simply:</p><ul><li>Stop using the social login button</li><li>Continue logging in with email/password exclusively</li><li>The social login remains available but you&apos;re not obligated to use it</li></ul><h3 id="troubleshooting">Troubleshooting</h3><h4 id="social-login-created-a-new-account-instead-of-linking">Social Login Created a New Account Instead of Linking</h4><p>This happens when:</p><ul><li>The email addresses don&apos;t match exactly</li><li>You used &quot;Hide My Email&quot; with Apple Sign-In (created relay email)</li><li>You selected the wrong Google account</li></ul><p><strong>Solution:</strong> Contact support at hello@centr.com to merge the accounts.</p><h4 id="cant-log-in-with-social-login-after-linking">Can&apos;t Log In with Social Login After Linking</h4><ul><li>Make sure you&apos;re using the correct Apple ID or Google account (same one you used to link)</li><li>Try logging in with email/password to verify account still works</li><li>Wait 24 hours after linking - sometimes takes time to propagate</li><li>Clear app cache or reinstall the app</li><li>Contact support if still not working</li></ul><h4 id="linked-wrong-social-account">Linked Wrong Social Account</h4><ul><li>If you linked the wrong Apple ID or Google account, contact support</li><li>They can update the link to the correct social account</li><li>Include both the incorrect and correct email addresses in your message</li></ul><h3 id="security-considerations">Security Considerations</h3><h4 id="is-social-login-secure">Is Social Login Secure?</h4><p>Yes, social login is very secure:</p><ul><li>Leverages Apple or Google&apos;s security infrastructure</li><li>Benefits from their two-factor authentication</li><li>No need to remember another password</li><li>Reduces risk of password reuse across sites</li></ul><h4 id="protecting-linked-accounts">Protecting Linked Accounts</h4><ul><li>Enable two-factor authentication on your Apple ID or Google account</li><li>Use strong passwords for your Apple ID or Google account</li><li>Keep email/password login as a backup method</li><li>Never share your Apple ID or Google credentials</li></ul><h3 id="need-help">Need Help?</h3><p>If you need help linking social login or have questions, contact support:</p><p><strong>Email:</strong> hello@centr.com</p><p><strong>Include:</strong></p><ul><li>Your current CENTR email address</li><li>Which social login you want to add (Apple, Google, or both)</li><li>Your Apple ID email or Gmail address</li><li>Whether the emails match or are different</li></ul><p><strong>Response time:</strong> Usually within 24 hours</p><p>We&apos;ll help you get set up with convenient social login!</p>

How do I link Apple or Google Sign-In to my account?

Understanding account deletion permanence and what happens to your data

<h3 id="important-deletion-is-permanent">Important: Deletion Is Permanent</h3><p><strong>Once your CENTR account is deleted, it cannot be recovered.</strong> Account deletion is a permanent, irreversible action. Your data is permanently removed from CENTR systems and cannot be restored.</p><h3 id="why-account-recovery-is-not-possible">Why Account Recovery Is Not Possible</h3><h4 id="data-protection-laws-gdpr--ccpa">Data Protection Laws (GDPR &amp; CCPA)</h4><p>When you request account deletion:</p><ul><li>CENTR is legally required to <strong>permanently delete</strong> your personal data</li><li>Under GDPR Article 17 (&quot;Right to be Forgotten&quot;) and CCPA &#xA7;1798.105, deleted data must be <strong>irreversibly removed</strong></li><li>This includes removing data from active systems, backups, and logs</li><li>Keeping deleted data accessible would violate data protection regulations</li></ul><h4 id="security-and-privacy">Security and Privacy</h4><ul><li>True deletion means your data is <strong>gone forever</strong> - this is what protects your privacy</li><li>Half-deleted accounts that could be &quot;recovered&quot; would compromise data protection</li><li>The 30-day processing window allows for final removal from all systems including backups</li><li>After processing is complete, recovery is technically impossible</li></ul><h3 id="the-30-day-deletion-process">The 30-Day Deletion Process</h3><h4 id="what-happens-during-the-30-days">What Happens During the 30 Days</h4><p>When you request account deletion:</p><ol><li><strong>Day 1:</strong> You contact support requesting deletion</li><li><strong>Day 1:</strong> Support confirms your request and begins the process</li><li><strong>Days 1-30:</strong> Your data is progressively removed from CENTR systems:<ul><li>Account is flagged for deletion</li><li>Access is disabled</li><li>Data is removed from active databases</li><li>Backups are purged</li><li>Logs are cleaned</li></ul></li><li><strong>Day 30 (or sooner):</strong> Deletion is complete and confirmed</li><li><strong>After Day 30:</strong> All personal data is gone - recovery is impossible</li></ol><h4 id="can-i-stop-deletion-during-the-30-days">Can I Stop Deletion During the 30 Days?</h4><p><strong>Maybe, but only if you contact support immediately.</strong></p><ul><li>Contact hello@centr.com as soon as possible (within days of requesting deletion)</li><li>Request to cancel the deletion</li><li>If the deletion process hasn&apos;t been completed yet, support may be able to stop it</li><li>However, there&apos;s no guarantee - it depends on how far the deletion has progressed</li><li><strong>Do not wait</strong> - the sooner you contact support, the better chance of stopping deletion</li></ul><p><strong>Once deletion is complete (usually 30 days), it cannot be reversed under any circumstances.</strong></p><h3 id="what-gets-permanently-deleted">What Gets Permanently Deleted</h3><p>When your account is deleted, you lose:</p><h4 id="account-access">Account Access</h4><ul><li>You can no longer log into CENTR app or website</li><li>Your email and password combination no longer works</li><li>Social login (Apple/Google) no longer accesses your account</li></ul><h4 id="personal-data">Personal Data</h4><ul><li>Name, email address, profile information</li><li>Account preferences and settings</li><li>Saved payment methods</li></ul><h4 id="workout-and-fitness-data">Workout and Fitness Data</h4><ul><li><strong>All workout history</strong> - permanently gone</li><li><strong>Logged weights and reps</strong> - cannot be recovered</li><li><strong>Personal records and achievements</strong> - deleted forever</li><li><strong>Progress photos and measurements</strong> - removed</li><li><strong>Program progress</strong> - erased</li><li><strong>Saved and favorited workouts</strong> - gone</li></ul><h4 id="meal-and-recipe-data">Meal and Recipe Data</h4><ul><li>Saved recipes and favorites</li><li>Meal plan customizations</li><li>Shopping lists</li><li>Dietary preferences</li></ul><h3 id="what-cannot-be-deleted-legal-requirements">What Cannot Be Deleted (Legal Requirements)</h3><p>Some data must be retained for legal and financial reasons:</p><ul><li><strong>Purchase transaction records</strong> (retained for 7 years for tax compliance)</li><li><strong>Subscription billing history</strong> (required for accounting and auditing)</li><li><strong>Anonymized usage analytics</strong> (data with no personal identifiers)</li></ul><p>This retained data cannot be linked back to you personally and is kept for legal compliance only.</p><h3 id="what-to-do-instead-of-deletion">What to Do Instead of Deletion</h3><p>If you&apos;re considering account deletion but might want to return to CENTR in the future, consider these alternatives:</p><h4 id="option-1-cancel-your-subscription-instead">Option 1: Cancel Your Subscription Instead</h4><ul><li><strong>Keeps your account and data</strong> but stops billing</li><li><strong>Reversible</strong> - you can reactivate your subscription anytime</li><li><strong>Retains all workout history, progress, and achievements</strong></li><li><strong>No data loss</strong> - everything is waiting when you return</li><li>See our article: &quot;How do I cancel my subscription?&quot; (separate from account deletion)</li></ul><h4 id="option-2-export-your-data-first">Option 2: Export Your Data First</h4><p>If you definitely want to delete your account but want to keep a copy of your data:</p><ol><li><strong>Request data export BEFORE requesting deletion</strong></li><li>Contact hello@centr.com with &quot;Data Export Request&quot; or &quot;GDPR Data Portability Request&quot;</li><li>Support will send you a download link with all your personal data</li><li>Download and save the files to your device or cloud storage</li><li>Then request account deletion if desired</li></ol><p><strong>Important:</strong> Request data export separately before deletion - it&apos;s not done automatically.</p><h4 id="option-3-take-a-break-without-deleting">Option 3: Take a Break Without Deleting</h4><ul><li>Cancel your subscription to stop billing</li><li>Keep your account intact</li><li>Take a break for months or years</li><li>Return anytime and reactivate - all your data will still be there</li></ul><h3 id="if-youve-already-deleted-your-account">If You&apos;ve Already Deleted Your Account</h3><h4 id="starting-fresh-with-a-new-account">Starting Fresh with a New Account</h4><p>If your account has been deleted and you want to return to CENTR:</p><ul><li>You can create a <strong>new account</strong> from scratch</li><li>You can reuse the same email address (after deletion is complete)</li><li>However, your new account will have <strong>no previous data</strong>:<ul><li>No workout history</li><li>No progress or achievements</li><li>No saved workouts or favorites</li><li>You start completely fresh</li></ul></li></ul><h4 id="timeline-for-email-reuse">Timeline for Email Reuse</h4><ul><li>After deletion is complete (30 days), your email address is freed</li><li>You can then create a new CENTR account with the same email</li><li>During the 30-day processing period, the email cannot be reused</li></ul><h3 id="common-questions">Common Questions</h3><h4 id="q-what-if-i-deleted-by-accident">Q: What if I deleted by accident?</h4><p><strong>A:</strong> Contact support at hello@centr.com IMMEDIATELY. If deletion hasn&apos;t been completed yet (within first few days), they may be able to stop it. But there&apos;s no guarantee - act fast.</p><h4 id="q-can-support-restore-my-old-workout-data">Q: Can support restore my old workout data?</h4><p><strong>A:</strong> No. Once deletion is complete, the data is permanently gone and cannot be retrieved or restored by anyone, including CENTR support staff.</p><h4 id="q-what-if-i-have-a-subscription-dispute">Q: What if I have a subscription dispute?</h4><p><strong>A:</strong> Deletion doesn&apos;t resolve billing disputes. Contact support about billing issues separately. Don&apos;t delete your account as a way to stop charges - cancel your subscription instead.</p><h4 id="q-can-i-recover-just-some-of-my-data">Q: Can I recover just some of my data?</h4><p><strong>A:</strong> No. Once account deletion is complete, all personal data is removed. There&apos;s no partial recovery option.</p><h4 id="q-what-if-i-change-my-mind-after-15-days">Q: What if I change my mind after 15 days?</h4><p><strong>A:</strong> Contact support immediately, but chances of recovery decrease every day. After 30 days, recovery is impossible.</p><h3 id="before-you-delete">Before You Delete</h3><p>Ask yourself these questions before requesting account deletion:</p><ul><li>Do I want to <strong>cancel my subscription</strong> instead (keeps data, stops billing)?</li><li>Do I want a <strong>data export</strong> to keep my workout history?</li><li>Am I sure I&apos;ll never want this data back?</li><li>Have I resolved any billing or support issues first?</li><li>Is deleting my account really what I want, or do I just want to take a break?</li></ul><p><strong>Remember:</strong> Account deletion is permanent. Subscription cancellation is reversible. Choose wisely.</p><h3 id="how-to-request-account-deletion">How to Request Account Deletion</h3><p>If you&apos;ve considered the alternatives and are certain you want to permanently delete your account:</p><ol><li>Contact CENTR support at hello@centr.com</li><li>Subject: &quot;Account Deletion Request&quot;</li><li>Include your registered email address</li><li>Confirm you understand deletion is permanent and irreversible</li><li>Support will verify your identity and process the deletion</li><li>Deletion will be completed within 30 days</li></ol><p>See our complete article: &quot;How do I delete my account?&quot; for the full deletion process and what to expect.</p><h3 id="need-help">Need Help?</h3><p>If you have questions about account deletion or want to explore alternatives, contact support:</p><p><strong>Email:</strong> hello@centr.com</p><p><strong>Include:</strong> Your situation and whether you&apos;ve already requested deletion or are considering it</p><p><strong>Response time:</strong> Usually within 24 hours</p><p>We&apos;ll help you understand your options and make the best decision for your situation!</p>

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