I'm not receiving password reset emailsUpdated 2 days ago
I’m not receiving password reset emails
Reset emails usually arrive within a few minutes. If yours hasn’t shown up, one of these fixes will usually sort it out.
1. Check your spam or junk folder
This is the most common reason reset emails go missing. Look for an email from Centr, and if you find it, the link will still work. Mark it as “Not spam” so future emails reach your inbox.
Depending on your email provider, also check:
- Gmail: The Promotions, Updates, and Social tabs
- Outlook or Hotmail: The Junk Email folder and the Other tab
- Yahoo: The Bulk folder
- iCloud: The Junk folder, including at icloud.com
You can also search your whole mailbox for “Centr.”
2. Wait up to 10 minutes
Some email providers take longer to deliver. Avoid requesting several links in a row, since this can cause more delays, and only the newest link will work.
3. Make sure you’re using the right email
Check the email address for typos, and if you have more than one, try each one. A past Centr receipt or welcome email can help confirm which address you used.
If you signed up with Sign in with Apple and chose Hide My Email, your account uses an Apple private relay address (ending in @privaterelay.appleid.com), so a reset requested with your regular email won’t arrive. Find your relay address on your iPhone or iPad under Settings > [your name] > Sign-In & Security > Sign in with Apple > Centr, and request the reset using that address. The email will be forwarded to your regular inbox.
Or skip the password entirely: if you signed up with Apple or Google, just tap Sign in with Apple or Continue with Google on the login screen.
4. Check your email settings
Add [email protected] to your contacts, and make sure Centr isn’t on your blocked senders list or caught by an email filter. If you’re using a work or school email, your organization’s filters may be blocking it, so check with your IT team or contact us to switch to a personal email.
Still no email?
Reach out to us at [email protected] and we’ll help you get back in. Please include any email addresses you might have signed up with, your Apple relay address if you use Hide My Email, and how long you’ve been waiting. Our team can confirm which email is on your account, update it if needed, and help with your password reset.