I'm being logged out repeatedlyUpdated 2 months ago

Known Issue: Android v8.0 Logout Bug

If you're on Android and the app keeps logging you out every time you open it, you're experiencing a known bug affecting Android app version 8.0. A fix is coming in the next Android app update.

What's happening:

The app logs you out repeatedly
You must re-enter credentials every time you open the app
Login succeeds but doesn't "stick"
Affects Android users on v8.0.0
Started after the October 2025 update

Official response: "A fix for this bug is in the next Android release. Our development team is actively working on a fix."

Temporary Workarounds (Android v8.0 Users)

While waiting for the app update with the permanent fix, try these workarounds:

1. Use centr.com Website Instead

Access CENTR through your web browser instead of the app:

Go to centr.com in your mobile browser (Chrome, Firefox, etc.)
Log in with your credentials
The website works normally without logout issues
You can access all your workouts, programs, and features
Stay logged in on the website while waiting for app update

2. Keep App Open in Background

Don't fully close the app after use
Leave it running in the background
Just press Home button instead of swiping away
This may reduce how often you need to log back in

3. Check for App Updates

Regularly check Google Play Store for CENTR app updates
Install any new version as soon as available
The logout bug fix will come via app update
Current version: Check Settings in app or Google Play Store

Other Causes of Repeated Logouts

If you're NOT on Android v8.0, or if the workarounds above don't help, try these solutions:

Session Expiration (Security Feature)

For security, CENTR sessions expire after a period of inactivity:

This is normal security behavior
Usually only happens after days/weeks of inactivity
If happening every time you open app, that's NOT normal - see other solutions below

Clear App Cache (Android)

Go to Settings on your Android device
Tap Apps or Applications
Find and tap CENTR
Tap Storage
Tap "Clear Cache" (not "Clear Data" - that will delete offline downloads)
Reopen CENTR app and log in

Reinstall the App (iOS or Android)

A fresh install can fix login persistence issues:

Delete/uninstall the CENTR app completely
Restart your device (power off and back on)
Reinstall the latest version from App Store or Google Play
Log in with your credentials
Your workout history is saved on servers - reinstalling won't delete it

Update to Latest App Version

Go to App Store (iOS) or Google Play Store (Android)
Search for CENTR
If "Update" is available, tap it
Older versions may have login bugs that newer versions fix

Check Device Settings

iOS users:

Make sure "Low Power Mode" isn't aggressively closing apps
Check Settings → General → Background App Refresh → Enable for CENTR

Android users:

Check battery optimization settings - CENTR should be excluded
Settings → Apps → CENTR → Battery → "Unrestricted"
Some Android manufacturers (Samsung, Xiaomi, Huawei) have aggressive app killers that log apps out

After October 2025 Update Issues

If logout loop started after the v8.0 or v8.1 update:

Update to latest version - Check for newer version beyond v8.0
Contact support for login configuration reset - support can perform a reset that fixes some post-update login issues
After support resets: Delete app, reinstall, log in with original password
Try alternative login - Use "Sign in with Google" or "Sign in with Apple" instead of email/password

If you're stuck on the loading screen or experiencing constant logouts after the update, support can perform a "login configuration reset":

Contact support at [email protected] and request login configuration reset
After support confirms reset, delete CENTR app from your device
Reinstall latest version from App Store or Google Play
Open app and sign in using email and original password (pre-update password)
This triggers the correct login flow and reconnects your account

If email/password login keeps logging you out, try switching to social login:

Available on iOS, Android, and Web
On login screen, tap "Sign in with Apple"
Use your Apple ID credentials
May stay logged in better than email/password

Available on iOS, Android, and Web
On login screen, tap "Continue with Google"
Use your Google account credentials
May stay logged in better than email/password

Contact support at [email protected] if you'd like help linking social login to your existing account.

Still Having Issues?

If you've tried the solutions above and are still being logged out repeatedly, contact our support team:

Email: [email protected]

Include:

Your device model (e.g., "Google Pixel 10 Pro", "iPhone 14")
Operating system version (e.g., "Android 16", "iOS 18")
CENTR app version (found in app Settings or About)
When the issue started (after update? specific date?)
How often you're logged out (every time? daily? randomly?)
Whether you're on Android v8.0 (this is the known bug)

What support can do:

Confirm if you're affected by the known Android bug
Perform login configuration reset if needed
Provide updates on when the Android fix will be released
Help you set up workarounds or alternative access methods
Escalate to technical team if it's a different issue

Response time: Usually within 24 hours

We know this is frustrating, and we're working hard to fix the Android logout bug. In the meantime, using centr.com in your mobile browser is the best workaround to keep working out without interruption!

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