My password reset link isn't workingUpdated 21 hours ago
My password reset link isn’t working
The most common reason is that the link has expired or already been used. Requesting a new one from the login screen will usually fix it.
Why your link might not work
It’s expired: Reset links expire 24 hours after they’re sent.
It’s already been used: Each link only works once. If you’ve already set a new password, try logging in with it.
You requested more than one: Only the most recent reset link will work, so look for the newest email from Centr.
The link is broken: Some email apps split long links across lines. Copy the full link from the email and paste it into your browser’s address bar, making sure there are no spaces or line breaks.
Request a new link
- On the Centr Coach app login screen or at centr.com/login, tap Forgot Password.
- Enter the email address on your Centr account and tap Send Reset Link.
- Open the newest email from Centr and use the link right away to set your new password.
If the reset page won’t load
Try opening the link in a different browser or a private/incognito window, or switch between Wi-Fi and mobile data. If you see “Sorry, we dropped a dumbbell,” that’s a temporary error on our end, so wait 15 to 30 minutes and try again.
Signed up with Apple or Google?
You don’t need a password. Just tap Sign in with Apple or Continue with Google on the login screen.
Still not working?
Reach out to us at [email protected] and we’ll help you get back in. Please include the email on your account, what happens when you click the link (an error message, a blank page, and so on), your device and browser, and a screenshot if you can.