How do I update my email address?Updated 2 months ago

Quick Process

You can update your email address directly in the CENTR app through your account settings. This changes the email you use to log in and receive communications from CENTR.

Step-by-Step: Change Your Email

In the App (iOS or Android)

Open the CENTR app
Tap Profile in the bottom navigation bar
Tap Account Settings
Find the Email or Email Address field
Tap the email field to edit it
Enter your new email address
Tap Save or Update
You may be prompted to verify the new email address

On Web (centr.com)

Log in to centr.com
Click your Profile icon or name
Select Account Settings from the menu
Find the Email Address field
Click to edit and enter your new email
Click Save Changes
Check your new email for a verification link (if required)

Email Verification

After updating your email, you may need to verify the new address:

Check your new email inbox for a verification message from CENTR
Click the verification link in the email
Your email change will be confirmed
Check your spam folder if the verification email doesn't arrive within a few minutes

Important Things to Know

After changing your email, use the NEW email address to log in
Your old email will no longer work for login
Update your password manager with the new email if you use one

All Communications Go to New Email

Workout notifications, program updates, and support messages will be sent to your new email
Subscription receipts and billing notifications will go to the new email
Make sure you have access to the new email address

Your Data and Subscription Stay the Same

Changing your email doesn't affect your workout history
Your subscription remains active and unchanged
All your saved workouts, programs, and preferences are preserved
Only your login email changes

Special Considerations

If you currently log in with "Sign in with Apple" or "Continue with Google" and the email doesn't match what you want:

You can still update your account email in Account Settings
Your account email and social login email can be different
Social login will continue to work
You can also use email/password login with your updated email

If You Have Apple Private Relay Email

If your account uses an Apple relay email ([email protected]) and you want to change to your regular email:

Follow the steps above to update to your regular email in Account Settings
After updating, you can log in with your regular email and password
Or continue using "Sign in with Apple" - both will work

Email Already in Use

If you try to change to an email that's already associated with another CENTR account:

You'll see an error message that the email is taken
You'll need to use a different email address
Or contact support at [email protected] if you have duplicate accounts that need to be merged

Common Issues and Solutions

Can't Find Account Settings

Make sure you're logged in to the app or centr.com
Look for Profile icon/tab (usually bottom right on mobile, top right on web)
Account Settings should be in the Profile section menu
Try updating your app to the latest version if you can't find it

Save Button Not Working

Make sure the new email is in a valid format ([email protected])
Check that you're connected to the internet
Try closing and reopening the app
Clear your browser cache if using centr.com

Verification Email Not Arriving

Check your spam/junk folder in your NEW email inbox
Wait 5-10 minutes - verification emails can be delayed
Try updating your email again to resend the verification
Make sure you typed the new email correctly

Locked Out After Changing Email

If you can't log in after changing your email:

Make sure you're using your NEW email address to log in, not the old one
Try resetting your password using the "Forgot Password" option with your new email
Check that you verified the new email (click the link in the verification email)
If still having issues, contact support at [email protected] with both your old and new email addresses

When to Contact Support

Contact CENTR support at [email protected] if:

You can't access Account Settings in your profile
The email field is greyed out or not editable
You get an error when trying to save your new email
You never received the verification email after multiple attempts
You're locked out after changing your email
You need to merge duplicate accounts
You want to change the email on a subscription that's billed through Apple or Google

Include in your message:

Your current email address
The new email address you want to use
What happens when you try to change it
Any error messages you see

Best Practices

Before Changing Your Email

Verify access: Make sure you can access the new email account
Check spam settings: Ensure the new email can receive messages from CENTR
Update password manager: Note that you'll need to update your saved login credentials
Take a screenshot: Save your old email address just in case

After Changing Your Email

Test login: Log out and log back in with your new email to confirm it works
Update billing: If your billing email is separate, you may want to update that too
Check notifications: Verify you're receiving CENTR emails at your new address
Update support tickets: If you have open support tickets, reply with your new email

Security Note

Changing your email is a security-sensitive action. For your protection:

You may be required to verify your current password before changing email
A verification link may be sent to both old and new email addresses
This prevents unauthorized changes to your account
Never share your account credentials with anyone

Need Help?

If you're having trouble updating your email address, we're here to help!

Email: [email protected]

Include: Your current email, the new email you want to use, and what issue you're experiencing

Response time: Usually within 24 hours

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