I'm getting an invalid credentials errorUpdated 20 hours ago
I’m getting an “invalid credentials” error
An “invalid credentials” or “login failed” error means the email and password you entered don’t match an account. It’s usually a quick fix, so try these steps in order.
1. Check for typos
Passwords are case-sensitive, so make sure caps lock is off and there are no extra spaces. In your email, watch for small mistakes like .com vs. .net or gmail vs. hotmail.
2. Use the sign-in method you signed up with
If you created your account with Sign in with Apple or Continue with Google, tap that button on the login screen instead of entering an email and password.
If you signed up with Apple and chose Hide My Email, your login is an Apple private relay address ending in @privaterelay.appleid.com, not your regular email. Find it on your iPhone or iPad under Settings > [your name] > Sign-In & Security > Sign in with Apple > Centr.
3. Try your other email addresses
If you have more than one email, such as a personal and work address, try each one. A past Centr receipt or welcome email can help confirm which one you used.
4. Reset your password
On the login screen, tap Forgot Password, enter your email, and follow the link we send you to create a new password. [I forgot my password. How do I reset it?]
Too many attempts?
After several failed tries, your account may be temporarily locked for security. Wait 15 minutes before trying again, since repeated attempts can extend the lock.
Still getting the error?
Update the app to the latest version, or delete and reinstall it. Your workout history is saved to your account, so reinstalling won’t erase anything.
If you’re still stuck, reach out to us at [email protected]. Please include the email you’re trying to use, your sign-in method (email, Apple, or Google), whether you’ve tried resetting your password, and your device. Our team can confirm which email is on your account and help if a second account was created by mistake.