I can't access my account with Apple Sign-InUpdated 21 hours ago
I can’t access my account with Sign in with Apple
If you signed up with Sign in with Apple, the quickest way back in is to tap Sign in with Apple on the login screen instead of entering an email and password. Apple handles the login for you, with no password needed.
If that doesn’t work, or you need your account email, read on.
Why this happens
When you sign up with Apple, you can choose to share your email or hide it. If you chose Hide My Email, Apple created a private relay address for your Centr account, ending in @privaterelay.appleid.com. That relay address is your Centr login, not your regular email. Emails sent to it are forwarded to your regular inbox.
This can cause a few issues:
- Logging in or resetting your password with your regular email doesn’t work
- Password reset emails don’t seem to arrive
- A second, empty account was created when you later signed up with your regular email
Find your relay email
On your iPhone or iPad, go to Settings > [your name] > Sign-In & Security > Sign in with Apple, then select Centr. Your relay address will be shown there. It’s worth saving in your notes or password manager for next time.
Fixes for common issues
Can’t log in with your email: Tap Sign in with Apple instead, or log in using your relay email.
Password reset email isn’t arriving: Request the reset using your relay email. The email will be forwarded to your regular inbox, so check there and in your spam folder.
Two accounts, or missing workout history or subscription: You may have one account under your relay email and another under your regular email. Contact us with both addresses, and we’ll confirm which account has your subscription and merge them for you.
Want to use your regular email instead: Contact us and we can update your account email from the relay address to your regular one. You’ll still be able to use Sign in with Apple afterward if you like.
Need help?
Reach out to us at [email protected]. Please include your regular email, your Apple relay email if you found it, which account you’d like to keep (if you have two), and any error messages you’re seeing.