I can't log in to my accountUpdated 2 days ago
I can’t log in to my account
Most login problems come down to using a different email or sign-in method than the one you signed up with. Work through the steps below, and if you’re still stuck, we’re happy to help.
1. Use the same sign-in method you signed up with
If you created your account with Sign in with Apple or Sign in with Google, tap that button on the login screen instead of entering an email and password. Using a different method than the one you signed up with can create a new, empty account.
2. Check your email address
Look for typos like .com vs. .net, and if you have more than one email address, try each one.
If you signed up with Sign in with Apple and chose Hide My Email, your Centr login is an Apple private relay address ending in @privaterelay.appleid.com, not your regular email. To find it on your iPhone or iPad, go to Settings > [your name] > Sign-In & Security > Sign in with Apple, then select Centr.
3. Reset your password
If you use an email and password to log in, tap Forgot Password on the login screen and follow the link sent to your email. If it doesn’t arrive within a few minutes, check your spam or junk folder.
4. Update or reinstall the app
Make sure you have the latest version of the Centr Coach app from the App Store or Google Play. If that doesn’t help, delete the app, restart your device, and reinstall it. Your workout history and progress are saved to your account, so reinstalling won’t erase anything.
Error messages
“Invalid credentials” or “Login failed”: Your email or password doesn’t match. Double-check both, or reset your password.
“Account not found”: There’s no account with that email. Check for typos, or try your Apple relay email if you signed up with Sign in with Apple.
“Too many failed attempts”: Your account is temporarily locked for security. Wait 10 to 15 minutes and try again.
“Sorry, we dropped a dumbbell”: This is a temporary error on our end. Wait 15 to 30 minutes and try again.
When to contact us
Reach out to us at [email protected] if:
- The app is stuck on the loading screen, since our team may need to reset your login before you reinstall
- You think a second account was created by mistake, and your workout history seems to be missing
- You’ve tried everything above and still can’t log in
Please include the email you’re trying to log in with, your sign-in method (email, Apple, or Google), your device, and any error messages you’re seeing.