I can't log in to my accountUpdated 2 months ago

Quick Solutions

If you're having trouble logging in to your CENTR account, try these solutions in order. Most login issues resolve quickly with these steps.

Wrong Password

If you're getting an "invalid credentials" error or your password isn't working:

Double-check your password for typos (watch for caps lock)
Use the "Forgot Password" option to reset your password
On the app login screen, tap "Forgot Password" or visit centr.com/login and click "Forgot Password"

Wrong Email Address

Make sure you're using the correct email address:

Check for typos: Common mistakes include .com vs .net or gmail vs hotmail
Multiple emails: If you have several email addresses, try each one
Apple Sign-In users: If you signed up with "Sign in with Apple" and enabled "Hide My Email," you'll need to use your Apple Private Relay email (format: [email protected]) instead of your regular email

If you originally signed up with Apple or Google:

Don't use the email/password fields
Tap the "Sign in with Apple" or "Continue with Google" button instead
Use the same login method you used during signup
No password needed if you always use social login

For iOS App

Open the CENTR app on your iPhone or iPad
On the login screen, enter your email and password OR tap "Sign in with Apple"/"Continue with Google"
If using email/password and it's not working, tap "Forgot Password"
If the app is stuck or frozen, delete and reinstall from the App Store

For Android App

Open the CENTR app on your Android device
On the login screen, enter your email and password OR tap "Continue with Google"
If using email/password and it's not working, tap "Forgot Password"
If experiencing repeated logouts, this is a known bug in v8.0 - see workarounds below

For Web (centr.com)

Go to centr.com/login in your web browser
Enter your email and password OR click "Sign in with Apple"/"Sign in with Google"
If your password isn't working, click "Forgot Password"
Try a different browser if issues persist (Chrome, Safari, Firefox, Edge)

Error Messages and What They Mean

"Invalid credentials" or "Login failed": Wrong password or email - try password reset
"Account not found": No account with that email exists - check for typos or try your Apple relay email if you used Apple Sign-In
"Too many failed attempts": Account temporarily locked for security - wait 10-15 minutes then try again
"Sorry, we dropped a dumbbell": Temporary system error - wait 15-30 minutes and try again

Known Issues and Workarounds

Android v8.0 Logout Loop (Known Bug)

If you're on Android and the app keeps logging you out repeatedly:

This is a confirmed bug affecting Android app version 8.0
A fix is coming in the next Android app update
Temporary workarounds: Use centr.com website instead of the app, or keep the app open in background (don't fully close it)

App Stuck on Loading Screen

If the app stays on the CENTR logo and won't open:

Contact support at [email protected] - they can perform a login configuration reset
After support resets your configuration, delete the app completely
Reinstall the latest version from App Store or Google Play
Open the app and sign in with your email and original password

If you're having trouble logging in after the v8.0 or v8.1 update:

Update to the latest app version (check App Store or Google Play)
Try using "Sign in with Google" or "Sign in with Apple" as alternative login methods
Use the "Forgot Password" option within the app (not the website)
If a new account was accidentally created during the update, contact support to merge your accounts

Advanced Troubleshooting

Clear Cache and Reinstall (Mobile)

Delete the app: Long-press the CENTR app icon and delete/uninstall
Restart your device: Power off completely, wait 10 seconds, power back on
Reinstall: Download fresh from App Store or Google Play
Log in: Use your credentials or social login
Note: Your workout history and account data are saved on our servers - reinstalling won't delete your data

Clear Browser Cache (Web)

If you're having trouble logging in on centr.com:

Chrome/Edge: Settings → Privacy → Clear browsing data
Safari: Preferences → Privacy → Manage Website Data → Remove All
Firefox: Settings → Privacy & Security → Clear Data
After clearing cache, try logging in again

Try a Different Platform

Test if the issue is platform-specific:

If the app isn't working, try logging in at centr.com
If the web isn't working, try the app
If it works on one but not the other, the issue is platform-specific
If it doesn't work on either, it may be an account issue - contact support

Still Can't Log In?

If you've tried all the steps above and still can't access your account, contact our support team:

Email: [email protected]
Include: The email address you're trying to log in with, which platform you're using (iOS/Android/Web), any error messages you see, and the login method you're using (email/password, Apple, or Google)
Response time: Usually within 24 hours

We'll help you get back into your account and back to your workouts!

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