I forgot my password - how do I reset it?Updated 2 days ago
I forgot my password. How do I reset it?
You can reset your password from the login screen in the Centr Coach app or at centr.com/login. It only takes a few minutes.
Reset your password
- On the login screen, tap Forgot Password.
- Enter the email address on your Centr account and tap Send Reset Link.
- Open the email from Centr and click the reset link.
- Create a new password with at least 8 characters, then save it.
- Log in with your new password.
Reset emails usually arrive within a few minutes. The link can only be used once and expires after 24 hours, so if it doesn’t work, just request a new one.
Make sure you’re using the right email
Use the email address you signed up with, and check for typos or mix-ups between your personal and work email.
If you signed up with Sign in with Apple and chose Hide My Email, enter your Apple private relay address (ending in @privaterelay.appleid.com) instead of your regular email. You can find it on your iPhone or iPad under Settings > [your name] > Sign-In & Security > Sign in with Apple > Centr.
Signed up with Apple or Google?
You don’t need a password. Just tap Sign in with Apple or Continue with Google on the login screen. If you’d like to be able to log in with an email and password too, contact us and we’ll set that up for you.
Troubleshooting
The reset email didn’t arrive: Check your spam or junk folder and wait up to 10 minutes before requesting another link. Make sure you entered the right email, including your Apple relay address if you use Hide My Email.
The reset link isn’t working: It may have expired or already been used, so request a new one. If the page won’t load, try copying the link into a different browser.
Your new password isn’t working: Make sure you’re entering the new password, not your old one. If the app still won’t let you in, update or reinstall it and try again.
When to contact us
Reach out to us at [email protected] if you’ve tried the steps above and still can’t reset your password. Please include the email you’re trying to reset, whether the reset email arrived, any error messages you’re seeing, and whether you signed up with Apple, Google, or email.