Can I recover a deleted account?Updated 15 hours ago

If you requested account deletion recently, contact us as soon as possible at [email protected]. We may be able to stop the deletion if it hasn’t finished processing yet. Once deletion is complete, your account and data can’t be recovered.

Are you sure your account was deleted?

Many accounts that seem to be missing haven’t actually been deleted. Your account is still there if:

• You deleted the app: Removing the Centr Coach app from your phone doesn’t delete your account. Just reinstall it and log in.
• You cancelled your subscription: Cancelling stops billing but keeps your account and workout history. You can resubscribe anytime and pick up where you left off.
• You’re seeing an empty account: You may have logged in with a different email or sign-in method than the one you signed up with, which creates a new, empty account. Try logging in the way you originally signed up. If you used Sign in with Apple with Hide My Email, your account uses a relay email. [I can’t log in to my account]

If you requested deletion recently

Deletion takes up to 30 days to complete. During that time, you won’t be able to log in, but we may be able to cancel the deletion if you contact us quickly. Please email [email protected] with the subject line “Cancel deletion request” and include the email address on your account. The sooner you reach out, the better the chance we can stop it.

If your account has been deleted

Once deletion is complete, your workout history, progress, saved workouts and recipes, and preferences are permanently removed and can’t be restored by our team.

You’re always welcome to come back. After deletion is complete, you can create a new account, even with the same email address, and start fresh.

Thinking about deleting your account?

If you just want to stop being charged or take a break, cancelling your subscription is usually the better option, since it keeps your workout history in case you return. [How do I cancel if Centr isn’t for me?]

If you’d like a copy of your data before deleting, email us to request a data export first, since it isn’t included automatically. [How do I delete my account?]

Need help?

Reach out to us at [email protected] with any questions or concerns. We’re always happy to help.