Orders & Shipping
Placing, tracking, and managing your equipment orders.
Can I cancel my equipment order?
Learn how to cancel your CENTR equipment order, including timing requirements, refund process, and what to do if your order has already shipped.
Can I place a bulk or wholesale equipment order?
Learn how businesses, schools, and organizations can purchase CENTR equipment using purchase orders with net payment terms and volume pricing.
How do I know my equipment order was placed successfully?
Learn what to expect after placing an equipment order, including order confirmation emails and how to verify your order was received.
I didn't receive an order confirmation email. What should I do?
Troubleshoot missing order confirmation emails and learn how to verify your equipment order was successfully placed.
How can I view my order history for equipment purchases?
Learn how to access your CENTR equipment order history and find details about past purchases.
Can I change my equipment order after placing it?
Learn what changes can be made to your equipment order and how to request modifications before shipping.
How do I update my shipping address for an equipment order?
Learn how to change the shipping address for your equipment order before it ships.
My payment was declined. What should I do?
Troubleshoot payment declines and learn how to successfully complete your equipment order.
How do I track my equipment order?
Find your tracking number in your shipping confirmation email and track your CENTR equipment order through UPS, FedEx, or freight carrier websites.
I don't have a tracking number. How can I find it?
Learn where to find your tracking number, what to do if the shipping email went to spam, and how to get tracking information from CENTR support.
What do the different tracking statuses mean?
Understand what each carrier tracking status means, from "Label Created" to "Delivered," and know when your package is progressing normally versus when to be concerned.
My tracking hasn't updated in several days. Is this normal?
Learn when tracking delays are normal, what causes gaps in updates, and when you should investigate or contact support about stalled tracking.
Can I change the delivery address after my order has shipped?
Learn your options for changing delivery addresses before and after shipment, including carrier rerouting, holds, and associated fees.
What shipping carriers do you use?
CENTR uses UPS, FedEx, and DHL for standard equipment shipping, and freight carriers (The Custom Companies, Estes Express, Daylight Transport) for large equipment.
How long does equipment shipping take?
Equipment orders are processed in 1-2 weeks, then standard shipping takes 3-7 business days, while freight shipping takes 5-10 days, for a total timeline of 2-3 weeks from order to delivery.
What happens if I'm not home when my equipment is delivered?
Learn about delivery attempt procedures, signature requirements, redelivery options, and package holding services if you miss a delivery.
My equipment order shows delivered but I didn't receive it. What should I do?
Learn the immediate steps to locate a missing package, when to contact carriers and CENTR support, and how lost package claims work.
My equipment was delivered to the wrong address. How do I get it?
Learn what to do if your package was delivered to an incorrect address, how to verify misdelivery, and the carrier retrieval process.
My equipment order is delayed. When will it arrive?
Learn common reasons for delays, how to check updated delivery dates, and when to contact support about delayed shipments.
Can I refuse delivery or return an unopened shipment?
Learn about refusing delivery at your door, returning unopened packages, who pays return shipping, and how refunds are processed.
Do you ship equipment internationally?
Learn about international shipping availability to Canada and the US, costs, delivery times, customs requirements, and duties/taxes for equipment orders.