Can I change the delivery address after my order has shipped?Updated 2 months ago
Quick Answer
If your order hasn't shipped yet, contact us immediately at [email protected] with your order number and new address - we can update it at no charge. If already shipped, you must contact the carrier directly (UPS, FedEx) to request address changes, though this may not be possible depending on the package location and carrier fees apply. Freight shipments have very expensive rerouting fees if addresses need to be changed after shipping.
Before Your Order Ships
This is the easiest time to change your delivery address with no fees or complications.
How to change address before shipment:
- Email us at [email protected] immediately
- Include your order number (format: #XXXX-C from your order confirmation email)
- Provide your complete new shipping address including postal code
- For freight orders: Include a valid phone number (carrier will call to schedule delivery)
What we'll do: Our order fulfillment team will update your shipping address in our Shopify system before the warehouse creates the shipping label. There is no fee for address changes before shipment.
Time-sensitive: The sooner you contact us, the better. Orders typically ship within 1-2 weeks after placement, so if you need an address change, contact us as soon as possible after ordering.
What information to include:
- Order number (#XXXX-C)
- Original shipping address (so we can confirm the right order)
- Complete new shipping address
- Phone number (especially important for freight shipments)
After Your Order Has Shipped - Standard Shipping
Once your order ships and you receive tracking information, CENTR can no longer change the address. You must work directly with the carrier.
Contact the carrier immediately:
For UPS shipments:
- Call 1-800-742-5877
- Or visit UPS.com and use their "Change My Delivery" service
- Provide your tracking number
- Request delivery address change or hold for pickup
For FedEx shipments:
- Call 1-800-463-3339
- Or visit FedEx.com and use "Delivery Manager"
- Provide your tracking number
- Request address change, hold at location, or redirect to FedEx facility
For DHL shipments:
- Call 1-800-225-5345
- Or visit DHL.com
- Request address modification
Important limitations:
- Must act quickly: Address changes are only possible early in transit. Once package is "Out for Delivery," changes are usually no longer possible.
- Carrier fees apply: Carriers charge the recipient (you) for address change services, typically $10-20 depending on the carrier and service level.
- Same delivery area preferred: Changes within the same city/zip code are more likely to be approved than changes to distant locations.
- Carrier discretion: The carrier may deny address change requests depending on package location and delivery schedule.
After Your Order Has Shipped - Freight Shipping
Changing addresses for freight shipments (large equipment like Centr Multi-Gyms) is much more complicated and expensive.
Critical warning: Freight carriers charge very expensive "re-routing" fees for address changes after shipment. These fees can be $100-300 or more and are charged to you, the customer.
From our shipping policy: "Customers must provide an accurate ship-to address. Once these are shipped, the freight company will charge a very expensive 're-routing' fee at the buyer's expense if a wrong address is provided."
To request freight address change:
- Contact the freight carrier directly using information from your tracking email
- Freight carriers: The Custom Companies, Estes Express, or Daylight Transport
- Provide your tracking number
- Request a delivery address change
- Be prepared for significant rerouting fees
Better alternatives:
- Cancel the shipment: Contact us to see if we can have the freight carrier return the shipment before delivery. You may then place a new order with the correct address.
- Accept at original address: If possible, arrange to receive the delivery at the original address and transport the equipment yourself to the new location.
Alternative Options If Address Change Not Possible
If the carrier won't change the delivery address, consider these alternatives:
1. Hold for Pickup at Carrier Facility
Most carriers allow you to have your package held at a nearby carrier facility for pickup instead of home delivery.
- UPS: Hold at UPS Customer Center or UPS Access Point location
- FedEx: Hold at FedEx Office or FedEx facility
- Benefit: Usually free or low cost, and you control when you pick up
- Process: Request through carrier website or phone using your tracking number
2. Delivery to Alternative Address in Same Area
If you're moving within the same city, you may be able to redirect to:
- Your workplace (if deliveries are accepted)
- A friend or family member's address
- A package acceptance service or mailbox store
Contact the carrier early in transit to request this redirect.
3. Rescheduled Delivery
If you just need more time to be at the delivery address, request a specific delivery date rather than changing the address. Many carriers allow you to choose a delivery date when you'll be available.
4. Accept Delivery Then Forward
If you're moving from the original address after your order ships:
- Have someone at the original address accept the delivery
- Arrange to pick up the package from that location
- Or reship the package yourself to your new address
Preventing Address Issues
Double-check address at checkout: The most important step is verifying your shipping address is correct before completing your order. Common mistakes to avoid:
- Old address autofilled from browser
- Typos in street name or number
- Missing apartment or unit number
- Wrong city or postal code
- Business address when you need residential (or vice versa)
For freight deliveries, address accuracy is critical:
- Verify exact street address (freight carriers won't deliver to PO boxes)
- Ensure driveway/delivery area is accessible for large truck
- Provide accurate phone number (carrier must call to schedule)
- Note any special delivery instructions (gate codes, delivery hours)
If you're moving soon: Consider waiting to order until you're at your new address, or have the order shipped to an address where you know someone can receive it reliably.
What If Wrong Address Was Entered by Mistake?
If you realize you entered the wrong address after ordering:
Contact us immediately, even if you're not sure if it has shipped:
- Email [email protected] right away
- Include order number and correct address
- We'll check if the order has shipped yet
- If not shipped: We'll update the address at no charge
- If already shipped: We'll provide carrier contact information and tracking number
Time is critical: The faster you contact us, the more likely we can update the address before shipment or early enough in transit for the carrier to redirect.
Delivery to Incorrect Address
If your package was delivered to the wrong address according to tracking:
- Check the tracking details carefully: Note the exact delivery location the carrier recorded
- Check that location: If it's a nearby address or neighbor, check there first
- Contact the carrier: They can provide GPS coordinates showing exactly where the driver delivered
- File a claim with carrier: If delivered to provably wrong address, carrier may investigate
- Contact CENTR support: We'll work with the carrier on your behalf if the package was misdelivered
Refused Delivery vs. Address Change
If you no longer want the delivery at the original address, you can refuse delivery instead of changing the address:
Refusing delivery:
- Tell the delivery driver "I refuse this package"
- Driver returns package to carrier, who returns it to CENTR
- We process a full refund once we receive the returned package
- No shipping fees to you for return
This may be simpler than paying carrier fees to redirect the package to a new address, especially if you no longer want the order.
Common Questions
Q: How much do carriers charge for address changes?
A: Typically $10-20 for standard shipping address changes within the same general area. Freight shipment rerouting can cost $100-300+. Fees are charged by the carrier to you, not by CENTR.
Q: Can I change from residential to business address (or vice versa)?
A: Yes, if you contact the carrier early enough in transit. Some carriers charge differently for residential vs. commercial delivery, so additional fees may apply.
Q: Will changing my address delay delivery?
A: Yes, typically by 1-3 days depending on the location change and when in transit you request it.
Q: What if I entered the wrong zip code?
A: Contact us immediately if the order hasn't shipped - this is a critical error we can fix. If already shipped, the carrier may catch the zip code mismatch and attempt delivery to the correct address, or may return to sender if they can't verify the correct address. Contact the carrier immediately with your tracking number to provide the correct zip code.
Still Need Help?
If you need to change your delivery address or have questions about an address issue, contact us:
Email [email protected] with:
- Your order number (#XXXX-C)
- Original shipping address on the order
- New/correct shipping address
- Tracking number (if order has already shipped)
- Phone number for freight shipments
We'll help you update the address if possible or guide you through working with the carrier to redirect your shipment.