Do you ship equipment internationally?Updated 2 months ago

Quick Answer

Yes, CENTR ships equipment to Canada and the United States (all 50 states confirmed). International shipping to Canada costs $55-60 for small parts. Large equipment international shipping requires freight quotes. Total delivery time to Canada is 3-4 weeks including processing, transit, and customs clearance. You may be responsible for customs duties and taxes charged by Canada.

Countries We Ship To

Based on verified information from our ticket database and knowledge documents:

Confirmed shipping destinations:

• United States: All 50 states
• Canada: Verified in multiple customer orders

Puerto Rico and other US territories: Customer inquiries found in tickets - contact us at [email protected] to confirm availability for your specific location

Other international destinations: Not verified in available documentation. Contact support to inquire about shipping to specific countries outside US/Canada.

International Shipping Costs

Shipping to Canada:

• Small parts and accessories: $55-60 (verified from customer quotes)
• Standard equipment: Varies by size and weight - contact for quote
• Large equipment (freight): Requires custom freight quote based on destination

Shipping costs are calculated based on:

• Item weight and dimensions
• Destination address in Canada
• Shipping method (standard vs. freight)
• Current carrier rates

To get international shipping quote:

1. Email [email protected] with:
2. Complete shipping address in Canada (including postal code)
3. Items you want to order (with quantities)
4. We'll provide shipping cost estimate before you order

International Delivery Timeline

Total timeline to Canada: 3-4 weeks

Breakdown:

1. Order processing: 1-2 weeks (same as domestic)
2. International transit: 3-7 days from US to Canada
3. Customs clearance: 2-5 days (normal delay at customs)
4. Final delivery: 2-3 days via Canada Post or Canadian carrier

Why international takes longer:

• Customs inspection and clearance required
• Hand-off between US carrier and Canadian postal service
• Additional documentation processing
• Longer transit distances for some Canadian locations

During holidays or high-volume periods: Add extra 1-2 weeks to account for delays

Customs, Duties, and Taxes

International shipments go through customs, which may result in additional charges.

What are customs duties and taxes?

• Fees charged by the destination country (Canada)
• Based on item value, category, and country of origin
• Separate from CENTR's product and shipping charges
• Collected by customs authority or carrier

Who pays customs fees?

• You (the customer) are responsible for any duties and taxes
• Fees charged by Canada, not by CENTR
• Customs fees vary by product type and value
• Cannot be included in CENTR invoice (country-specific assessment)

When do you pay customs fees?

• Before delivery: Carrier may collect payment before releasing package
• At delivery: Driver may collect duties/taxes at your door
• Invoice later: Some carriers bill separately after delivery

How much are customs fees?

• Varies by item and destination country
• Canada typically charges GST/HST on imported goods
• Duty rates depend on product classification
• Fitness equipment may have specific duty rates
• Contact Canada Border Services Agency for estimates

International Tracking

Tracking works differently for international shipments:

Tracking stages:

1. Domestic transit (US): Tracked by origin carrier (UPS, FedEx, DHL)
2. International transit: Minimal updates during flight/border crossing
3. Customs: May show "In Customs" or no updates for 2-5 days (normal)
4. Destination country: Tracking transfers to Canadian carrier/postal service
5. Final delivery: Tracked by Canada Post or Canadian carrier

Tracking challenges:

• Gaps in tracking during customs processing (normal - no scans generated)
• Tracking number may work on both US carrier site and Canada Post site
• Less frequent updates than domestic shipments
• Delivery estimates less precise due to customs variables

Monitoring international tracking:

• Check original carrier website (UPS, FedEx, DHL)
• Also check Canada Post website if package in Canada
• Allow 2-5 days at customs without updates before being concerned
• If no updates for 10+ days, contact carrier or CENTR support

Shipping Carriers for International

Standard international shipping:

• UPS: UPS Worldwide or UPS Standard to Canada
• FedEx: FedEx International Economy or FedEx International Priority
• DHL: DHL Express International

Carrier is selected by our warehouse based on destination and item characteristics.

Freight international shipping:

• Specialized freight carriers with cross-border capability
• Requires customs broker coordination
• Appointment required for delivery in Canada

International Shipping Requirements

Complete address required:

• Full recipient name
• Complete street address (no PO boxes for large items)
• City and province
• Postal code (Canadian format: A1A 1A1)
• Country (Canada)
• Phone number (critical): For customs contact and delivery coordination

Address format example:

• John Smith
• 123 Main Street, Unit 45
• Toronto, ON M5H 2N2
• Canada
• Phone: +1-416-555-0123

Documentation:

• Commercial invoice (we prepare for customs)
• Customs declaration form (we complete)
• Product descriptions and values (for customs assessment)

International Return and Refund Policy

Returns from Canada:

• Contact [email protected] for return authorization
• International return shipping is customer's responsibility
• Return shipping to US can be expensive (varies by size/weight)
• You may pay customs fees again on return (country-dependent)
• Consider costs carefully before returning international orders

Recommendation: Be certain about your purchase before ordering internationally. Returns are complicated and expensive from international locations.

Large Equipment to Canada

Freight shipping large equipment (Multi-Gyms, heavy benches) internationally requires special arrangements:

Freight to Canada requirements:

• Custom freight quote required (contact support)
• Customs broker coordination
• Specialized cross-border freight carrier
• May require appointment for customs inspection
• Delivery appointment required in Canada
• Significantly higher cost than domestic freight

To order large equipment for Canada delivery:

1. Contact [email protected] with complete Canadian address
2. Specify equipment model (e.g., Centr Multi-Gym M3)
3. Request freight shipping quote
4. We'll coordinate with freight partner and provide quote
5. Quote will include freight cost and estimated delivery timeline

International Order Process

Step 1: Confirm shipping availability

• Contact [email protected] before ordering
• Provide your complete international address
• Specify items you want to order
• We'll confirm we can ship to your location

Step 2: Receive shipping quote

• We'll provide international shipping cost estimate
• Quote includes carrier fees but not customs duties/taxes
• Review total cost (product + international shipping)

Step 3: Place order

• Order through normal process
• Enter complete international shipping address
• Include phone number for customs/delivery contact
• Select international shipping method if offered at checkout

Step 4: Customs documentation

• We prepare required customs forms
• Declare product value and description to customs
• Attach forms to package

Step 5: Track international shipment

• Receive tracking number when order ships
• Monitor progress through US, customs, and Canadian delivery
• Allow 3-4 weeks total delivery time

Step 6: Customs fees

• Carrier or customs may contact you for payment
• Pay duties/taxes when requested
• Package released for final delivery after payment

Common International Shipping Questions

Q: Can I avoid customs duties by declaring lower value?

A: No. We declare accurate product value as required by law. Customs fraud is illegal and can result in package seizure, fines, and criminal charges.

Q: How do I estimate customs fees before ordering?

A: Contact Canada Border Services Agency or your country's customs authority. They can provide duty rates for fitness equipment imports. CENTR cannot estimate these fees as they're country-specific assessments.

Q: Will my package be delayed at customs?

A: Customs delays of 2-5 days are normal and expected for all international shipments. This is factored into our 3-4 week delivery estimate.

Q: Can you ship to other countries besides Canada and the US?

A: Contact [email protected] with your specific country and complete address. We'll check if international shipping is available to your location.

Q: What if customs rejects my shipment?

A: Rare, but can happen if item is prohibited in destination country or documentation is incorrect. Package would return to CENTR, and we'd process refund minus any carrier fees incurred.

Still Need Help?

For international shipping questions or to get a quote:

Email [email protected] with:

• Your complete international shipping address (including country and postal code)
• Items you want to order
• Quantities needed
• Any specific delivery requirements or questions

We'll confirm shipping availability, provide cost estimates, and explain the international ordering process for your location.