How do I know my equipment order was placed successfully?Updated 2 months ago

Quick Answer

You'll know your CENTR equipment order was placed successfully when you receive an order confirmation email immediately after completing your purchase. This email contains your order number (format: #XXXX-C), items ordered, total amount, and shipping information.

Order Confirmation Email

When you successfully place an equipment order, an automated order confirmation email is sent immediately to the email address you used during checkout.

What's Included in Your Confirmation Email

Your order confirmation email contains important details about your purchase:

• Order number: Unique identifier in the format #XXXX-C (example: #7464-C)
• Items ordered: Complete list of equipment you purchased with quantities
• Order total: Full amount charged including items, shipping, and taxes
• Shipping address: Where your order will be delivered
• Billing information: Payment method used (last 4 digits for security)
• Order date: When your order was placed

Save this email - you'll need your order number for tracking, inquiries, or any issues with your order.

When to Expect Your Confirmation Email

The order confirmation email is sent immediately after you complete your purchase - typically within 1-2 minutes. If you don't see it right away:

• Wait 5-10 minutes (email systems can sometimes have brief delays)
• Check your spam or junk folder
• Search your email for "order confirmation" or "CENTR"
• Check the email address you used during checkout

Order Confirmation vs. Shipping Confirmation

It's important to understand the difference between two types of emails you'll receive:

Order Confirmation (Sent Immediately)

• Confirms your order was successfully placed
• Includes your order number and order details
• Does NOT include tracking information
• Sent immediately after purchase

Shipping Confirmation (Sent Later)

• Confirms your order has shipped from our warehouse
• Includes tracking number and carrier information
• Sent only when your order actually ships
• Usually sent 1-2 weeks after order placement

Important: Receiving an order confirmation means your order was successfully placed, but it doesn't mean it has shipped yet. Equipment orders typically ship within 1-2 weeks after the order is placed.

Signs Your Order Was Successful

Beyond the confirmation email, here are other signs your order went through successfully:

• Payment processed: If using a credit or debit card, you'll see the charge appear on your card statement (may show as pending initially)
• Order number assigned: The checkout process showed you an order number
• Receipt received: You received a purchase receipt via email
• Checkout complete page: The website showed a "Thank you for your order" or order complete page

What to Do If You Don't Receive a Confirmation Email

If you completed your order but haven't received a confirmation email within 15-30 minutes, follow these steps:

Step 1: Check Your Email Thoroughly

• Spam/junk folder: Automated emails sometimes get filtered
• Promotions tab: If using Gmail, check the Promotions tab
• Search your email: Search for "order," "confirmation," "CENTR," or "Shopify"
• Correct email address: Verify you're checking the email you used at checkout

Step 2: Check Your Payment

• Log into your bank or credit card account
• Check for a pending or completed charge from CENTR
• If the charge appears, your order likely went through even if you didn't receive the email

Step 3: Contact Support

If you still can't find your confirmation email and want to verify your order was received, contact our support team at [email protected].

Provide:

• The email address you used when ordering
• Approximate order date and time
• Approximate order amount
• Payment method used (type of card and last 4 digits)

Our team can locate your order and resend the confirmation email.

Viewing Your Order History

Once your order is placed, you can keep track of it through your confirmation email. Your order number (#XXXX-C) is your reference for:

• Tracking your shipment (once it ships)
• Contacting support about your order
• Requesting order modifications or cancellations
• Viewing order details

Keep your order confirmation email in a safe place or folder for easy reference.

Common Questions

My order confirmation email is in my spam folder. Is that normal?

Yes, automated order confirmation emails sometimes get filtered as spam by email providers. To prevent this in the future, add CENTR's email addresses to your contacts or safe senders list. For now, move the email to your inbox so you have easy access to your order details.

I received a confirmation but the order number looks different than expected. Is it valid?

CENTR equipment order numbers follow the format #XXXX-C (example: #7464-C). As long as your order number matches this format and you received it in an official confirmation email, it's valid.

Can I get a receipt in addition to the order confirmation?

The order confirmation email serves as your receipt. It contains all purchase details including itemized costs. If you need a formal invoice or receipt document for reimbursement or accounting purposes, contact [email protected] and we can provide one.

I didn't screenshot the confirmation page. Can I still access my order details?

Yes, the confirmation email contains all the information from the confirmation page. You don't need a screenshot as long as you have the confirmation email.

How long until I receive tracking information?

Tracking information is sent in a separate shipping confirmation email when your order actually ships from our warehouse. Equipment orders typically ship within 1-2 weeks after being placed. The tracking email is separate from your order confirmation email.

Next Steps After Order Confirmation

Now that you've confirmed your order was placed successfully:

1. Save your confirmation email: You'll need the order number for future reference
2. Watch for shipping confirmation: You'll receive a separate email with tracking when your order ships (typically within 1-2 weeks)
3. Plan for delivery: Equipment orders are processed and shipped within 1-2 weeks, with additional transit time depending on your location
4. Prepare for arrival: Ensure someone can receive the delivery or arrange for the package to be left in a safe location

Need Help?

If you have questions about your order confirmation or need assistance verifying your order was placed, contact our support team at [email protected].

Include your order number (if you have it), email address, and order date for fastest assistance.