What do the different tracking statuses mean?Updated 2 months ago

Quick Answer

Tracking statuses show your package's journey from our warehouse to your door. Common statuses include "Order Received" (label created), "Picked Up" (carrier has package), "In Transit" (on the way), "Out for Delivery" (arriving today), and "Delivered" (completed). Most status progressions are normal, but understanding what each means helps you know when to investigate potential issues.

Pre-Shipment Statuses

These statuses appear before your package physically begins moving.

"Order Received" / "Label Created" / "Order Processed"

What it means: The shipping label has been created in the carrier's system, but the carrier hasn't physically picked up your package yet.

What's happening: Your order has been packed at our warehouse and is waiting for carrier pickup. This typically happens within 24-48 hours of the label being created.

Important note: When you receive your shipping confirmation email, you might see this status immediately. The email notification says: "This message was sent to you at the request of Centr/Health In Motion to notify you that the shipment information has been transmitted to UPS. The physical package may or may not have actually been tendered to UPS for shipment."

What to expect next: The status will update to "Picked Up" or "Package Scanned" once the carrier collects your package from our warehouse, usually within 1-2 business days.

When to be concerned: If this status doesn't change for 5+ business days, contact the carrier or our support team for investigation.

Initial Transit Statuses

These statuses confirm your package is in the carrier's possession and beginning its journey.

"Picked Up" / "Package Scanned" / "Shipment Picked Up"

What it means: The carrier has physically received your package from our warehouse and scanned it into their system.

What's happening: Your package is being loaded onto a truck or plane to begin transit to your delivery area. The estimated delivery date in your tracking will become more accurate once the carrier scans the package.

Typical timing: This usually appears 24-72 hours after the "Label Created" status.

What to expect next: The status will change to "In Transit" as your package moves between carrier facilities toward your destination.

In-Transit Statuses

These statuses indicate your package is actively moving through the carrier's network.

"In Transit" / "On the Way"

What it means: Your package is traveling from the origin facility toward your delivery destination, moving through various carrier hubs and facilities.

What's happening: Your package may be on a truck, plane, or in a sorting facility. It's moving closer to your delivery address with each facility transfer.

Normal behavior: You may see this status for several days, especially for longer distance shipments. Gaps in scan updates between facilities are completely normal and expected, particularly:

Between major carrier facilities (packages may travel 500+ miles between scans)
Over weekends and holidays when facilities have reduced operations
In rural areas with fewer scanning points
During weather events that delay scanning operations

What tracking updates look like:

"Departed facility in [City, State]"
"Arrived at facility in [City, State]"
"In transit to next facility"

When to be concerned: If you see no tracking updates for 7+ days in the continental US, contact the carrier for a package trace.

"Arrival Scan" / "Arrived at Local Facility"

What it means: Your package has arrived at the carrier facility that serves your delivery area. This is usually the last facility before delivery.

What's happening: Your package is being sorted for loading onto a delivery truck. Delivery is typically 1-2 business days after this scan.

What to expect next: The next status will usually be "Out for Delivery" when your package is loaded onto the delivery truck.

Delivery Day Statuses

These statuses indicate your package is arriving today or was delivered.

"Out for Delivery" / "On Vehicle for Delivery"

What it means: Your package is on a delivery truck and will be delivered to your address today.

What's happening: A driver has your package and is making deliveries along their route. Your package will arrive sometime during the carrier's delivery hours, typically by 7:00 PM.

What to do: Make sure someone can receive the package if a signature is required. If not home, carriers usually leave packages in a safe location (porch, mailbox, building office).

Typical delivery window: Packages are usually delivered between 9:00 AM - 7:00 PM, though exact times vary by carrier, route, and location.

If you see this status multiple days: This can happen if:

Weather conditions prevented delivery
Driver couldn't access your location (locked gate, dangerous conditions)
Package was too large/heavy for that day's vehicle
Delivery attempt made but no one home (signature required)

Check tracking for delivery attempt details or contact the carrier.

"Delivered"

What it means: The carrier has successfully delivered your package to the delivery address.

Details included: Tracking will typically show:

Delivery date and time
Delivery location ("Front Porch", "Mailbox", "Reception", "Left with Resident", etc.)
Who received it (if signature required)
Proof of delivery photo (some carriers)

If you don't have your package: First check all possible delivery locations:

All doors (front, back, side)
Garage or carport
Mailbox or package locker
Building office or mail room (apartments/condos)
Behind planters or furniture on porch
Neighbors who may have accepted it
Inside if someone else in your household brought it in

Wait 24 hours (sometimes packages are marked delivered slightly early). If still missing after checking all locations and waiting 24 hours, contact the carrier first, then our support team.

Delivery Attempt Statuses

These indicate the carrier tried to deliver but couldn't complete delivery.

"Delivery Attempted" / "Notice Left" / "First Attempt"

What it means: The driver attempted delivery but couldn't complete it for various reasons.

Common reasons:

No one home (signature required): Driver left a door tag with instructions for redelivery or pickup
Business closed: Delivery to business address during closed hours
Access issue: Locked gate, dangerous dog, impassable driveway
Incorrect address: Address doesn't exist or is incomplete

What to do:

Check for a door tag/notice with instructions
Follow the carrier's instructions to schedule redelivery or arrange pickup
Verify your address is complete and accessible
Provide delivery instructions on carrier website if needed

What happens next: Carriers typically make 3 delivery attempts before returning packages to sender. Make sure to respond to the first attempt notice to avoid delays.

Exception and Delay Statuses

These statuses indicate something is delaying your delivery.

"Exception" / "Delay" / "Held"

What it means: Your package encountered an issue that's delaying delivery beyond the original estimate.

Common causes:

Weather delays: Severe weather preventing safe delivery operations
Mechanical delays: Vehicle breakdown, flight cancellation
Customs delays: International shipments held at customs
Damaged label: Barcode unreadable, requires manual processing
Incorrect address: Address verification needed
Held for recipient action: Signature required, hold at location requested

What to do: Check the specific exception reason in your tracking details. Some exceptions resolve automatically, while others require your action. Contact the carrier if the exception isn't clear or persists for more than 2-3 business days.

"Returned to Sender"

What it means: Your package is being sent back to CENTR instead of delivered to you.

Common causes:

Multiple failed delivery attempts (signature required, no one home)
Undeliverable address (doesn't exist, incomplete)
Refused by recipient at delivery
Delivery not possible (cannot access location)

What to do: Contact our support team immediately at [email protected] with your order number. We'll work with you to either reship to a corrected address or process a return/refund depending on the situation.

Freight Shipment Statuses

Large equipment shipped via freight carriers has different tracking patterns.

Freight tracking characteristics:

Fewer updates: Freight tracking shows less frequent status changes than standard shipping
"Picked Up" may last days: Status can stay as "Picked Up" for 3-5 business days without additional scans (this is normal for freight)
Transit time: 5-10 business days typical for freight shipments
Appointment required: The carrier will call you to schedule delivery before final delivery (watch for calls from unfamiliar numbers)

Common freight statuses:

"Shipment Created" or "Tendered" - Freight carrier has shipping instructions
"Picked Up" - Package left our warehouse
"In Transit" - Moving to your region (may last several days)
"Out for Delivery" - Scheduled for delivery on appointment date

Important: Don't rely solely on freight tracking. The carrier will contact you directly by phone to arrange delivery.

When to Contact Support

Contact the carrier or our support team if you see:

No tracking updates for 7+ days (5+ days for pre-shipment statuses)
"Exception" status lasting more than 3 business days without resolution
"Delivered" status but package not found after 24 hours and thorough checking
Multiple "Delivery Attempted" statuses without clear resolution instructions
"Returned to Sender" status (contact CENTR immediately)
Tracking stuck on "Label Created" for 5+ business days

Contact carriers directly for:

Package traces and investigations
Scheduling redelivery after missed attempts
Changing delivery addresses (fees may apply)
GPS coordinates for "Delivered" packages you can't locate

Contact CENTR support for:

Orders that haven't shipped after 2+ weeks
Confirmed lost packages (after carrier investigation)
Returned-to-sender situations
General order status questions

Still Need Help?

If your tracking status is confusing, showing an exception, or hasn't updated in over a week, contact us at [email protected] with:

Your order number (#XXXX-C)
Your tracking number
The current tracking status you're seeing
How long the status has remained unchanged

We'll help interpret your tracking status and take appropriate action to get your order delivered.

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