What shipping carriers do you use?Updated 2 months ago

Quick Answer

We use multiple carriers depending on your equipment size and destination. Standard shipping uses UPS, FedEx, or DHL for smaller items and accessories. Large equipment like Centr Multi-Gyms ship via freight carriers including The Custom Companies, Estes Express, and Daylight Transport. You'll receive tracking information with your specific carrier when your order ships.

Standard Shipping Carriers

For smaller equipment, accessories, replacement parts, and most fitness gear, we use these major carriers:

UPS (United Parcel Service)

Most common carrier for CENTR equipment shipments
Tracking format: Starts with "1Z" followed by 16 characters (18 total)
Track at: UPS.com or call 1-800-742-5877
Our fulfillment name: "Health In Motion" may appear on UPS notifications
Typical delivery: 3-7 business days after shipment
Delivery hours: Usually 9:00 AM - 7:00 PM

FedEx

Used for: Various equipment orders and parts
Tracking format: 12-digit or 15-digit number
Track at: FedEx.com or call 1-800-463-3339
Typical delivery: 3-7 business days after shipment
Delivery hours: Usually 8:00 AM - 8:00 PM

DHL

Used for: Some equipment orders (less common than UPS/FedEx)
Tracking format: 10-digit number
Track at: DHL.com or call 1-800-225-5345
Note: DHL is rarely used for CENTR shipments but may be selected for certain destinations

Freight Carriers (Large Equipment)

Large, heavy equipment requires freight shipping with specialized carriers:

The Custom Companies

Most common freight carrier for Centr Multi-Gyms and large equipment
Website: https://www.customco.com/
Tracking format: 8-digit number
Special requirement: Carrier calls you to schedule delivery appointment
Transit time: 5-10 business days after shipment

Estes Express

Used for: Large equipment and heavy items
Website: https://www.estes-express.com/myestes/shipment-tracking/
Special requirement: Delivery appointment required
Transit time: 5-10 business days

Daylight Transport

Used for: Large equipment shipments
Special requirement: Carrier contacts you to schedule delivery
Contact: Via their tracking system or phone
Transit time: 5-10 business days

How Carriers Are Selected

We don't offer a choice of carrier - the carrier is automatically selected based on:

Equipment size and weight: Small items ship standard; large equipment ships freight
Your delivery location: Carriers have different service areas and capabilities
Carrier availability: Based on pickup schedules and capacity
Shipping method: Determined by our fulfillment warehouse

You'll see your assigned carrier in your shipping confirmation email with your tracking number.

Standard Shipping vs. Freight Shipping

Standard shipping characteristics:

Packages up to 150 lbs
Delivered by UPS/FedEx/DHL driver
Left at your door (usually no signature required)
Frequent tracking updates
3-7 business day transit
Delivery during normal business hours

Freight shipping characteristics:

Large, heavy equipment (Multi-Gyms, heavy benches)
Delivered by freight truck
Appointment required - carrier calls to schedule
You must be present for delivery
Less frequent tracking updates (normal)
5-10 business day transit
Curbside or inside delivery depending on service level

Tracking Your Shipment by Carrier

To track UPS shipments:

Visit UPS.com or use the tracking link in your email
Enter your tracking number (1Z...)
View estimated delivery date and package progress

To track FedEx shipments:

Visit FedEx.com or use the tracking link in your email
Enter your 12-15 digit tracking number
View estimated delivery date and package status

To track freight shipments:

Use the carrier website link provided in your shipping email
Enter your tracking number
Important: Tracking updates may be infrequent - the carrier will call you to schedule delivery

Contacting Carriers

If you need to contact your carrier about delivery issues, scheduling, or tracking:

UPS Customer Service:

Phone: 1-800-742-5877
Website: UPS.com - "Customer Support"
For: Tracking questions, delivery changes, package location

FedEx Customer Service:

Phone: 1-800-463-3339
Website: FedEx.com - "Support"
For: Tracking issues, delivery modifications, lost packages

DHL Customer Service:

Phone: 1-800-225-5345
Website: DHL.com - "Customer Service"
For: Tracking and delivery assistance

Freight Carrier Contact:

Contact information provided in your shipping email
Use carrier tracking website for phone numbers
For: Scheduling delivery appointments, tracking questions, delivery issues

Common Carrier Questions

Q: Can I choose which carrier ships my order?

A: No, the carrier is automatically selected by our fulfillment warehouse based on your location, equipment size, and carrier availability. This ensures the most efficient and cost-effective shipping method for your order.

Q: Why does "Health In Motion" appear on my UPS notification?

A: "Health In Motion" is CENTR's fulfillment company name that appears on UPS shipping notifications. This is normal - it's still your CENTR equipment order.

Q: How do I know if my order will ship freight or standard?

A: Large equipment like Centr Multi-Gyms (M3, M5, Centr 3), heavy benches, and wall-mounted equipment ship freight. Smaller items like accessories, parts, wall balls, ropes, and smaller equipment ship standard. If you're unsure, contact us at [email protected] with your order number.

Q: Do all carriers deliver to my area?

A: UPS, FedEx, and DHL all deliver throughout the US and to Canada. Freight carriers serve most residential and commercial addresses but may have limitations for very remote locations. If there are delivery restrictions to your address, our warehouse will contact you before shipping.

Q: Why does freight tracking update less frequently than standard shipping?

A: Freight carriers scan packages less frequently than standard carriers. It's normal to see "Picked Up" for 3-5 days without updates. The freight carrier will call you directly to schedule delivery - this phone call is more important than tracking updates for freight shipments.

Q: Can I have my package held at a carrier facility for pickup?

A: Yes, for standard shipping (UPS, FedEx, DHL), you can usually request to hold your package at a nearby carrier facility for pickup. Contact the carrier using your tracking number to arrange this. Freight shipments typically cannot be held for customer pickup due to their size and weight.

International Shipping

We ship to Canada and the United States (all 50 states confirmed):

Canada: Shipped via UPS, FedEx, or DHL depending on item size
Small parts to Canada: Shipping costs $55-60
Customs: International shipments go through customs, which may add 2-5 days with no tracking updates (normal)
Duties and taxes: You may be responsible for customs duties and taxes charged by Canada

Carrier Service Levels

All orders ship via the carrier's standard ground service unless otherwise specified. We use the most cost-effective service level that meets typical delivery timeframes (3-7 days for standard, 5-10 days for freight).

What If I Have Carrier Issues?

For issues with your carrier or delivery:

Contact the carrier first for:

Package location and tracking questions
Delivery scheduling and changes
Missed delivery attempts
Package traces and investigations

Contact CENTR support at [email protected] for:

Orders that haven't shipped after 2+ weeks
Carrier confirms package lost
Significant delivery delays
Questions about which carrier will ship your order

Provide this information when contacting us:

Order number (#XXXX-C)
Tracking number and carrier name
Description of the issue
Result of carrier contact (if you already contacted them)

Still Need Help?

If you have questions about carriers, tracking, or delivery, contact us at [email protected] with your order number and we'll provide carrier information and assist with any shipping issues.

Was this article helpful?

Yes