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My equipment was delivered to the wrong address. How do I get it?Updated 2 months ago

Quick Answer

Check your tracking for GPS coordinates and delivery location details. If tracking confirms delivery to a different address than yours, contact the carrier immediately (UPS, FedEx, DHL) to report the misdelivery. The carrier will attempt to retrieve the package from the wrong address. If retrieval isn't possible, contact us at [email protected] and we'll coordinate replacement or refund.

Verify It Was Actually Misdelivered

First, confirm the package truly went to the wrong address versus being delivered correctly but hard to find.

Check tracking details carefully:

  • Log into carrier website with your tracking number
  • Look for GPS coordinates or map showing delivery location
  • Check delivery location notes ("Front porch", "Back door", specific address)
  • Review proof of delivery photo if available

Compare to your address:

  • Do GPS coordinates match your property?
  • Does delivery location description match your home?
  • If photo provided, is that your door/porch?

Possible explanations that aren't misdelivery:

  • Package left at different entrance at your property (back door, side door)
  • Delivered to building office (apartments/condos)
  • Delivered to neighbor who accepted on your behalf
  • GPS slightly off but package still at your address

If GPS Shows Different Address

When carrier's GPS data clearly shows delivery to an address other than yours:

Immediate steps:

  1. Note the exact address: If GPS shows specific location or house number
  2. Don't go there yourself (yet): Contact carrier first - they should retrieve
  3. Contact carrier immediately: Report misdelivery while package is still retrievable

Contact the Carrier

The carrier is responsible for correcting delivery errors and should retrieve misdelivered packages.

For UPS misdeliveries:

  1. Call 1-800-742-5877 immediately
  2. Provide tracking number
  3. Explain package was delivered to wrong address
  4. Share GPS evidence if you have it
  5. Request package retrieval and redelivery to correct address

For FedEx misdeliveries:

  1. Call 1-800-463-3339 immediately
  2. Provide tracking number
  3. Report wrong address delivery
  4. Request driver return to retrieve package
  5. Ask for redelivery to your correct address

For DHL misdeliveries:

  1. Call 1-800-225-5345
  2. Report misdelivery with tracking number
  3. Request correction and proper delivery

What carrier will do:

  • Verify delivery location via GPS and driver notes
  • Contact the driver about the error
  • Attempt to retrieve package from wrong address
  • Redeliver to your correct address
  • If retrieval not possible, file claim for lost package

Carrier response timeline: Most carriers act within 24 hours on misdelivery reports. Package retrieval and redelivery typically happens within 1-2 business days.

If Package Was Delivered to a Neighbor

Common scenario: Package delivered one house over or across the street.

After contacting carrier, you can also:

  1. Visit the address shown in GPS data
  2. Politely explain the situation ("My package was delivered here by mistake")
  3. Show tracking information if helpful
  4. Ask if they received your package
  5. Retrieve package if they have it

If neighbor has package:

  • Thank them and take your package
  • Notify carrier the package was retrieved (stops their investigation)
  • Problem solved!

If neighbor doesn't have package:

  • Package may have been stolen from their porch
  • Driver may have entered wrong GPS data but delivered elsewhere
  • Continue with carrier investigation

What If Carrier Can't Retrieve Package?

Sometimes packages cannot be retrieved:

Reasons retrieval may fail:

  • Recipient at wrong address already opened/used package
  • Package stolen from wrong address after misdelivery
  • Cannot confirm which address actually received package
  • Too much time passed (package gone)

Next steps if retrieval fails:

  1. Carrier files this as "lost package due to misdelivery"
  2. Contact CENTR support at [email protected]
  3. Provide tracking number and carrier investigation results
  4. CENTR files claim with carrier
  5. We arrange replacement shipment or refund

Contact CENTR Support

Contact us at [email protected] if:

  • Carrier confirms misdelivery but cannot retrieve package
  • 48+ hours since reporting to carrier with no resolution
  • Need assistance coordinating with carrier
  • Package retrieved but damaged due to misdelivery

Provide this information:

  • Order number (#XXXX-C)
  • Tracking number
  • Your correct delivery address
  • Address where package was actually delivered (if known)
  • Results of carrier contact and investigation
  • Timeline of events

What CENTR will do:

  • Verify misdelivery with carrier
  • Coordinate retrieval efforts
  • File lost package claim if retrieval impossible
  • Arrange replacement shipment to your correct address
  • Process refund if you prefer not to wait for replacement

Preventing Future Misdeliveries

Verify address before ordering:

  • Double-check street number, street name, and zip code
  • Include apartment/unit number if applicable
  • Spell out street directions (North, South, East, West)
  • Avoid abbreviations that could be misread

Add delivery instructions:

  • Sign up for UPS My Choice or FedEx Delivery Manager
  • Add specific delivery notes ("Blue house with white door", unit number, etc.)
  • Highlight anything that makes your address unique
  • Include landmarks if address is hard to find

Similar addresses:

If your street has confusing numbering or similar addresses:

  • Add very specific delivery instructions
  • Include your phone number for driver to call if confused
  • Consider adding "Not 123 Main Street - this is 321 Main Street"
  • Note distinguishing features ("Brown fence", "Red mailbox")

Wrong Address vs. Wrong Order

Package delivered to your address, but wrong contents:

This is a different issue - the package was delivered correctly, but wrong items inside:

  • Don't open package if it's clearly addressed to someone else
  • Contact carrier to arrange return if addressed to different person
  • Contact CENTR if package is addressed to you but contains wrong items

Your package delivered to someone else with your name:

If someone with your same name at different address received your package:

  • Carrier systems may have confused identical names
  • Report to carrier with your correct full address
  • May require carrier to contact other recipient
  • Usually resolved through carrier investigation

International Misdeliveries

For shipments to Canada or international:

  • Contact international carrier handling final delivery
  • May require contacting both origin carrier (UPS/FedEx) and destination postal service
  • Language barriers may complicate retrieval
  • International misdeliveries may take longer to resolve (3-5 business days)

If someone else's package was delivered to you:

  • Don't open packages not addressed to you
  • Contact carrier for pickup
  • Or deliver to correct address if nearby and convenient
  • Do not keep or discard - that's mail theft

Your rights for your package:

  • You're entitled to receive what you paid for
  • Carrier is responsible for correct delivery
  • CENTR is responsible to make it right if carrier doesn't
  • You should receive either your package or refund

Common Questions

Q: How long does carrier have to retrieve misdelivered package?

A: Carriers typically act within 24-48 hours of misdelivery reports. However, success depends on package still being at wrong address.

Q: Can I go get the package myself if I know where it is?

A: Yes, if it's a nearby neighbor and you feel comfortable. However, contacting carrier first is recommended as they're responsible for fixing their error.

Q: What if driver insists they delivered to correct address?

A: Request GPS coordinates and proof of delivery photo. GPS data is objective evidence of delivery location. If GPS shows wrong address, that proves misdelivery regardless of driver's memory.

Q: Will this delay my delivery by weeks?

A: Usually not. If carrier retrieves quickly, redelivery is 1-2 days. If retrieval fails, we ship replacement which follows normal 2-3 week timeline.

Q: Who pays if carrier can't retrieve and needs to send replacement?

A: You don't pay anything additional. CENTR files claim with carrier for the lost package, and we send replacement at no cost to you.

Still Need Help?

If your package was delivered to the wrong address and you need assistance:

First: Contact the carrier immediately:

  • UPS: 1-800-742-5877
  • FedEx: 1-800-463-3339
  • DHL: 1-800-225-5345

Then: Email CENTR at [email protected] with:

  • Order number (#XXXX-C)
  • Tracking number
  • Your correct address
  • Where package was actually delivered (if known)
  • Carrier investigation results

We'll work with you and the carrier to retrieve your package or send a replacement.

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