How do I update my shipping address for an equipment order?Updated 2 months ago

Quick Answer

To update your shipping address, contact our order fulfillment team immediately at [email protected] with your order number and new address. Address changes are only possible before your order ships, so act quickly - ideally within 24 hours of placing your order.

When Address Changes Are Possible

Your ability to change the shipping address depends entirely on whether your order has shipped:

Order Not Yet Shipped

Status: Address change possible
Process: Contact order fulfillment team
Cost: No charge for address updates
Timeline: Must be done before warehouse ships order
Success rate: Very high within first 24 hours

Order Already Shipped

Status: Address cannot be changed in our system
Alternative: Contact shipping carrier for address correction
Carrier fees: May apply for address changes
Success rate: Limited - depends on carrier and package location

How to Request Address Change

Step 1: Act Immediately

The sooner you contact us after placing your order, the better your chances. Don't wait - every hour matters once orders enter warehouse processing.

Step 2: Contact Order Fulfillment Team

Email [email protected] with subject "URGENT: Shipping Address Change - Order #[your-number]"

Step 3: Provide Required Information

Include in your email:

Order number: #XXXX-C format (from confirmation email)
Email address: Used when placing the order
Order date: When you placed the order
Current address: Address currently on the order
New address: Complete new shipping address including city, state, ZIP
Reason: Brief explanation (moved, wrong address entered, etc.)

Example Email

"URGENT: I placed order #7464-C yesterday for [equipment] and need to change the shipping address immediately. Current address: 123 Old St, City, ST 12345. New address: 456 New Ave, City, ST 67890. I entered the wrong address during checkout. Please confirm this change is possible. Thank you!"

Step 4: Wait for Confirmation

Order fulfillment team responds within 2-4 hours
They'll check your order status in real-time
You'll receive confirmation if address was updated
If shipped, they'll provide tracking and carrier info

Timeline for Success

Ordered Less Than 24 Hours Ago

Excellent chance of address change
Order likely in system before warehouse processing
Contact immediately for best results

Ordered 1-2 Days Ago

Good chance if not yet picked/packed
Order may be in warehouse processing
Contact ASAP - time sensitive

Ordered 3+ Days Ago

Order has likely shipped
Address change through CENTR no longer possible
Must contact carrier directly

If Your Order Has Already Shipped

If you receive notification that your order has shipped before you can change the address:

Option 1: Contact the Carrier

Use tracking number from shipping confirmation email
Contact carrier directly (UPS, FedEx, USPS, etc.)
Request address correction or package redirect
Be prepared for potential carrier fees ($10-$25 typically)
Success depends on package location and carrier policies

Option 2: Intercept at Carrier Facility

Some carriers allow package pickup at local facilities
Request "Hold for Pickup" using tracking number
Pick up package yourself from carrier location
Usually free if requested before delivery attempt

Option 3: Refuse Delivery and Reorder

Let package be delivered to original address
Refuse delivery so it returns to CENTR
Full refund processed once we receive return
Place new order with correct address

Common Address Change Scenarios

Entered Wrong Address During Checkout

Very common - typos, autocomplete errors, old saved addresses
Contact us immediately upon realizing the error
Provide both addresses so we can verify the original
Usually fixable within first 24 hours

Moving to New Address

If you moved after ordering, update immediately
Provide complete new address with all details
Consider mail forwarding as backup
Update address for future orders

Want to Send to Different Location

Changed mind about delivery location (home vs. work)
Want to send as gift to different address
Request change as soon as possible
Verify new address is complete and accurate

PO Box vs. Street Address

Some carriers don't deliver to PO boxes
If your order requires street address, contact us
We'll help identify if your current address works
Switch to street address if needed

Preventing Address Issues

Double-Check Before Ordering

Carefully review shipping address at checkout
Verify all details: street number, apartment/unit, ZIP code
Don't rush through checkout - accuracy matters
Read confirmation email immediately after ordering

Use Correct Address Format

Include apartment/suite numbers
Use correct street abbreviations
Verify city and ZIP code match
Include any special delivery instructions

Update Saved Addresses

Remove old addresses from browser autofill
Update saved addresses if you've moved
Don't rely on outdated saved information

What We Can and Cannot Do

We CAN Change Address If

Order hasn't left our warehouse
Order is still in processing stage
New address is deliverable by our carrier
You contact us before shipment

We CANNOT Change Address If

Order has already shipped
Package is with carrier
Delivery has been attempted
Package is out for delivery

Once shipped, only the carrier can modify delivery details.

Common Questions

Is there a fee for changing my shipping address?

No, CENTR doesn't charge fees for address changes made before shipping. If your order has shipped and you contact the carrier for address changes, the carrier may charge fees.

Can I change my address multiple times?

If your order hasn't shipped, yes - contact us with each update. However, frequent changes increase risk of errors. Provide final, correct address.

Will changing my address delay my order?

Usually no. If changed before shipping, there's no delay. If changed after shipping through the carrier, delivery may be delayed 1-2 days.

What if I move after my order ships?

Contact the carrier with your tracking number. Set up mail forwarding with USPS as backup. Consider package intercept services if available.

Can I split my order to ship to two different addresses?

Contact our team - this may require canceling and placing two separate orders with different shipping addresses.

Need to Update Your Shipping Address?

Contact our order fulfillment team immediately at [email protected].

Use "URGENT: Shipping Address Change" in the subject line and include your order number, current address, and new address. The team will respond within 2-4 hours with confirmation.

Remember: The sooner you contact us, the better chance we have of updating your address before shipping!

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