How long does equipment shipping take?Updated 2 months ago

Quick Answer

From the time you place your order to delivery at your door, expect approximately 2-3 weeks total. This includes 1-2 weeks for order processing at our warehouse, plus 3-7 business days for standard shipping (or 5-10 days for freight shipping of large equipment). High-volume periods like holidays may extend processing to 2-3 weeks.

Complete Shipping Timeline

Understanding the full timeline helps set realistic expectations for when your equipment will arrive.

Phase 1: Order Processing (1-2 Weeks)

What happens during processing:

1. Payment verification - Confirming your payment cleared successfully
2. Order validation - Reviewing order details and shipping information
3. Warehouse picking - Locating your items in the warehouse
4. Packing - Carefully packaging your equipment for shipment
5. Quality checks - Inspecting equipment before shipping
6. Shipping label creation - Generating carrier label and tracking number
7. Carrier pickup scheduling - Coordinating with UPS, FedEx, or freight carrier

Official processing time: "All physical equipment orders are processed within 1-2 weeks after receiving payment."

When you'll receive tracking: You'll get your tracking number via email when your order actually ships, typically 7-14 days after placing your order. No tracking information is available during the processing period.

Extended processing scenarios:

• Holiday periods: Thanksgiving, Christmas, New Year - processing may extend to 2-3 weeks
• Major promotions: High order volume can extend processing times
• Warehouse closures: Major holidays when warehouse is closed
• Backordered items: If item is out of stock, you'll be notified of expected ship date

Phase 2: Transit Time (After Shipment)

Once your order leaves our warehouse, transit time depends on the shipping method.

Standard Shipping (Small Items, Parts, Accessories)

• Typical transit: 3-7 business days
• Carriers: UPS, FedEx, DHL
• Varies by: Your distance from warehouse, carrier route efficiency, weather
• Tracking updates: Frequent scans throughout transit
• Estimated delivery date: Provided in your shipping confirmation email

Freight Shipping (Large Equipment)

• Typical transit: 5-10 business days
• Carriers: The Custom Companies, Estes Express, Daylight Transport
• Special requirement: Carrier calls to schedule delivery appointment
• Tracking updates: Less frequent than standard shipping (normal)
• Delivery appointment: You must be present for scheduled delivery

Total Timeline Examples

Example 1: Standard Shipping (Accessories, Parts)

• Day 0: Order placed, order confirmation email received
• Days 1-10: Processing at warehouse
• Day 10: Ships, tracking email received
• Days 11-15: In transit via UPS
• Day 15: Delivered (Total: ~2 weeks)

Example 2: Standard Shipping During Holidays

• Day 0: Order placed during December
• Days 1-18: Extended processing due to holiday volume
• Day 18: Ships, tracking email received
• Days 19-25: In transit via FedEx (includes holiday delays)
• Day 25: Delivered (Total: ~3.5 weeks)

Example 3: Freight Shipping (Multi-Gym)

• Day 0: Order placed for Centr Multi-Gym
• Days 1-14: Processing and freight scheduling
• Day 14: Ships via freight, tracking email received
• Days 15-21: In transit (5-10 business days typical)
• Day 20: Freight carrier calls to schedule delivery appointment
• Day 22: Delivered at scheduled appointment (Total: ~3 weeks)

Factors That Affect Shipping Time

Your Location

• Urban areas: Typically faster delivery (3-5 days transit)
• Rural areas: May take longer (5-7 days transit)
• Distance from warehouse: Cross-country shipments take longer than regional

Time of Year

• Peak seasons: November-December holiday shopping extends all timeframes
• Summer: Generally faster processing and transit
• Major holidays: Warehouses and carriers have reduced operations

Weather Conditions

• Severe weather: Hurricanes, blizzards, floods can delay shipments by days
• Winter storms: More common delays in northern regions December-March
• Carrier delays: Safety takes precedence; deliveries resume when weather clears

Order Type

• In-stock items: Ship within normal 1-2 week timeframe
• Backordered items: Ship when inventory arrives (you'll be notified of expected date)
• B2B orders: May require custom quotes and have different timelines
• Replacement parts: Follow same timeline as standard orders

How to Check Your Order Status

Before shipment (no tracking yet):

• If ordered less than 2 weeks ago: Order is likely still processing (normal)
• If ordered more than 2 weeks ago: Contact support for status update
• Email [email protected] with order number for processing status

After shipment (tracking available):

• Check tracking link in your shipping confirmation email
• Visit carrier website (UPS.com, FedEx.com, freight carrier site)
• View estimated delivery date and current package location

International Shipping Time

Shipping to Canada:

• Processing: Same 1-2 weeks
• Transit: Add 3-7 days for international transport and customs
• Customs clearance: 2-5 days typical (no tracking updates during this time)
• Total timeline: 3-4 weeks from order to delivery
• Shipping costs: $55-60 for small parts to Canada

Customs considerations:

• Tracking may show gaps during customs processing (normal)
• You may be responsible for duties and taxes charged by Canada
• Customs fees are separate from CENTR charges

When to Contact Support About Timing

Contact us if:

• No tracking after 2 weeks: Order should have shipped by now
• Tracking stuck on "Label Created" 5+ days: Carrier may not have picked up
• No delivery after estimated date passed: Possible delay or issue
• You need expedited delivery: Ask about options (see note below)

Provide this information:

• Order number (#XXXX-C)
• Order date
• Tracking number (if you have it)
• Current concern (no tracking, missed delivery date, etc.)

Can Shipping Be Faster?

Our standard timeline is 2-3 weeks total (1-2 weeks processing + standard shipping transit). This timeline is built into our fulfillment operations.

Expedited shipping availability: We don't currently offer verified expedited or overnight shipping options for equipment orders based on available information. Standard processing (1-2 weeks) applies to all orders.

If you have an urgent need for equipment, contact us at [email protected] to discuss your situation. While we can't guarantee faster delivery, our team may be able to check if your order can be prioritized in warehouse processing.

Tracking Your Timeline

Keep these emails:

1. Order confirmation (immediate): Confirms order placed, provides order number
2. Shipping confirmation (7-14 days later): Provides tracking number and carrier info
3. Delivery notification (from carrier): Confirms package delivered

Calculate expected delivery:

• Order date + 14 days (processing) + 7 days (transit) = ~21 days total
• Add buffer for holidays, weather, or high-volume periods
• Use carrier's estimated delivery date (most accurate once shipped)

Setting Realistic Expectations

Plan ahead: If you need equipment by a specific date, order at least 3-4 weeks in advance to account for processing, transit, and potential delays.

Holiday ordering: During November-December, add an extra week to your expected timeline (3-4 weeks total instead of 2-3 weeks).

Freight deliveries: Remember you must be home for the delivery appointment. The carrier will call to schedule, but plan to be available within the 2-3 week window.

Common Shipping Time Questions

Q: Can I get overnight shipping?

A: Expedited shipping options are not verified as available for equipment orders. The 1-2 week processing time applies to all orders. Contact support if you have special circumstances.

Q: Why does processing take 1-2 weeks?

A: Equipment requires careful handling - warehouse staff must locate items, perform quality checks, pack securely for transit, and coordinate with carriers. This ensures your equipment arrives safely and in perfect condition.

Q: Will my order ship faster if I order small items?

A: All orders go through the same 1-2 week processing period regardless of size. However, small items have shorter transit time (3-7 days vs. 5-10 days for freight).

Q: What if I need my equipment sooner?

A: Contact us at [email protected] with your order number and explain your timeline. While we can't guarantee expedited processing, our team will check if warehouse prioritization is possible.

Still Need Help?

For questions about your order timeline, shipping status, or delivery expectations:

Email [email protected] with:

• Order number (#XXXX-C)
• Order date
• Expected delivery date (if you have a specific need)
• Tracking number (if order has shipped)

Our support team will check your order status and provide an accurate delivery estimate.