Can I change my equipment order after placing it?Updated 2 months ago

Quick Answer

Order changes may be possible if your order hasn't shipped yet. Contact our order fulfillment team immediately at [email protected] with your order number to request changes. The sooner you contact us, the better chance we have of making modifications before your order ships.

What Can Be Changed

Depending on your order's processing status, the following changes may be possible:

Shipping Address Changes

Possible if: Order hasn't shipped yet
Process: Contact order fulfillment team with new address
Timeline: Must be done before order leaves warehouse
Success rate: High if requested within 24 hours

Order Cancellation

Possible if: Order hasn't shipped
Process: See our article "Can I cancel my equipment order?"
Alternative: If shipped, return for full refund

Item Changes or Removals

Difficulty: Depends on order processing stage
Process: Contact order fulfillment team for case-by-case assessment
Alternative: Cancel and place new order, or return unwanted items after delivery

Quantity Changes

Difficulty: Depends on warehouse processing status
Process: Contact order fulfillment team immediately
Alternative: Place separate order for additional items, or return excess items

Timeline Matters

Your chance of successfully changing your order depends heavily on timing:

Within 24 Hours of Ordering

Best chance for modifications
Order likely still in system before warehouse processing
Address changes and cancellations usually possible
Contact immediately for best results

1-2 Days After Ordering

Moderate chance of changes
Order may be in warehouse picking/packing
Address changes may still be possible
Item changes become more difficult

3+ Days After Ordering

Order has likely shipped
Changes no longer possible
Return process required for unwanted items
Shipping address cannot be changed once with carrier

Equipment orders typically ship within 1-2 weeks, but warehouse processing can be faster.

How to Request Order Changes

Contact Order Fulfillment Team

Email [email protected] with subject "Order Change Request - Order #[your-number]"

Include This Information

Order number: #XXXX-C format (from confirmation email)
Email address: Used when placing order
Order date: When you placed the order
Specific change needed: Be clear about what you want to change
Reason: Brief explanation helps us process faster

Example Request

"Hi, I placed order #7464-C yesterday and need to change the shipping address. Original address: [old address]. New address: [new address]. Please let me know if this change is possible. Thank you!"

Response Time

Order fulfillment team responds within 2-4 hours
They'll check your order status in real-time
You'll be notified if change is possible or if order has already shipped

What to Expect

If Changes Are Possible

Team will update your order in the system
You'll receive confirmation of the changes
Updated information will be reflected in your shipping confirmation
No additional fees for changes made before shipping

If Order Has Already Shipped

Team will provide your tracking number
Explain return process if you need to return items
Shipping address cannot be changed once with carrier
Full refund available through return process

If Changes Require Cancellation

Team may recommend canceling current order
You can then place new order with correct details
Full refund processed in 5-7 business days
No cancellation fees

Specific Change Scenarios

Changing Shipping Address

If you entered the wrong address or moved:

Contact us immediately with your order number
Provide both old and new addresses
We'll attempt to update before shipping
Once shipped, address changes must go through the carrier

Note: Carrier address changes are not always possible and may incur fees.

Adding Items to Your Order

If you want to add more items to your existing order:

Contact order fulfillment team within 24 hours
Provide list of items you want to add
Team will assess if order combination is possible
Alternative: Place separate order for additional items

Combining orders depends on processing status and may not be possible once warehouse processing begins.

Removing Items from Your Order

If you ordered items you don't want:

Contact immediately to request removal
Easiest within first 24 hours
May require full order cancellation and reorder
Alternative: Return unwanted items after delivery

When Changes Aren't Possible

If your order has already shipped and changes cannot be made:

For Address Issues

Contact the shipping carrier with your tracking number
Some carriers allow address corrections (may have fees)
Refuse delivery to return to sender for refund
Retrieve package from carrier location before delivery

For Unwanted Items

Return items after delivery using our return process
Full refund processed within 5-7 business days of return
We provide prepaid return labels
No restocking fees for returns

Common Questions

Can I change my order online?

No, order changes require contacting our order fulfillment team who can access and modify orders in our system.

Is there a fee for changing my order?

No, there are no fees for order changes made before shipping. If your order has shipped and requires carrier address changes, the carrier may charge fees.

Can I change my payment method?

Payment method changes typically require canceling the order and placing a new order with the correct payment method.

What if I need to change both address and items?

Can I upgrade my shipping speed?

Contact the team within 24 hours of ordering. Shipping speed changes depend on order processing status and may not be available for equipment orders.

Tips for Successful Order Changes

Act immediately: Contact us within minutes/hours of placing your order
Have your order number ready: Speeds up processing
Be specific: Clearly state exactly what needs to change
Check your confirmation email: Verify details right after ordering to catch errors early
Be available: Respond quickly if the team needs clarification

Need to Change Your Order?

Contact our order fulfillment team immediately at [email protected] with "Order Change Request" in the subject line.

Include your order number and specific change needed. The team will respond within 2-4 hours with order status and whether your change is possible.

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