CENTR fitness equipment includes manufacturer warranty coverage for parts, with 1-year residential warranty and special 2-year free shipping benefit for replacements.

<h3 id="quick-answer">Quick Answer</h3>CENTR fitness equipment comes with a 1-year manufacturer warranty covering parts for manufacturing defects and quality issues when used residentially. As a special courtesy, purchases within 2 years receive free replacement parts with free shipping. The warranty covers broken cables, defective straps, malfunctioning components, missing parts from delivery, and shipping damage.<h3 id="warranty-duration-and-benefits">Warranty Duration and Benefits</h3>Residential Use Warranty:<ul><li>Standard warranty period: 1 year from purchase date for home/residential use</li><li>Within 2 years of purchase: Free replacement part + free shipping (special courtesy benefit)</li><li>1-2 years from purchase: Free replacement part, customer pays shipping only ($15-$20)</li><li>Over 1 year: Out of warranty, but parts available for purchase</li></ul>Commercial Use Warranty:Warranty duration varies by product and purchase channel. Some commercial equipment (such as the M5.2) may include extended warranties up to 10 years for parts. Contact support at service@centr.com with your serial number to verify commercial warranty terms. Commercial warranties typically require proof of purchase from an authorized commercial dealer.<h3 id="what-the-warranty-covers">What the Warranty Covers</h3>Your warranty covers manufacturing defects and quality issues with equipment parts:Parts Defects:<ul><li>Broken, frayed, or split cables</li><li>Defective straps, handles, pulleys, and brackets</li><li>Malfunctioning components (consoles, adjustment mechanisms)</li><li>Missing O-rings, protective covers, and hardware</li><li>Weight components with manufacturing defects</li></ul>Missing Parts from Delivery:<ul><li>Parts missing from your original shipment (within 30 days of delivery)</li><li>Incomplete assemblies discovered during setup</li><li>Factory packaging errors</li></ul>Shipping Damage:<ul><li>Equipment or parts damaged during original delivery</li><li>Requires photos of both damaged package AND damaged contents</li><li>Must report within 7 days of delivery for shipping carrier claims</li></ul><h3 id="what-the-warranty-does-not-cover">What the Warranty Does NOT Cover</h3>The warranty does not cover damage from normal use, accidents, or misuse:Normal Wear and Tear:<ul><li>Cables wearing out over their expected lifespan (typically 2+ years with regular use)</li><li>Padding or foam compression from normal use</li><li>Surface scratches or scuffs that don&apos;t affect function</li><li>Gradual equipment aging</li></ul>Misuse, Abuse, or Accidents:<ul><li>Damage from improper use or exceeding weight limits</li><li>Modifications or unauthorized repairs</li><li>Damage from drops, impacts, or accidents</li><li>Equipment used outdoors (unless rated for outdoor use)</li></ul>Lost or Stolen Parts:<ul><li>Parts lost after delivery</li><li>Parts removed and misplaced during relocation</li><li>Theft</li></ul>Cosmetic Damage (Non-Functional):<ul><li>Minor scratches, dents, or paint chips that don&apos;t affect safety or performance</li><li>Color fading from sun exposure</li><li>Aesthetic wear</li></ul>Second-Hand Purchases:<ul><li>Equipment purchased used or secondhand (warranty may not transfer)</li><li>Serial number verification may determine coverage</li><li>Contact support to verify warranty status for secondhand equipment</li></ul><h3 id="equipment-covered-under-warranty">Equipment Covered Under Warranty</h3>The warranty applies to all CENTR fitness equipment including:<ul><li>FT Series: FT1, FT2 (Functional Trainer 2), FT2 with Smith Machine</li><li>M Series: M2, M3, M5, M5.2 (Multi-Gym systems)</li><li>Centr Home Gym: Centr 1, Centr 2, Centr 3 (all models), SF3.2</li><li>Smith Machines &amp; Benches: SCS Series, SCS202, CS2, CS3</li><li>Specialty Equipment: CMG1.1, BL1-B, CR2.5 Rower</li><li>Cardio: Runr-S Treadmill, T7 Treadmill</li><li>Accessories: Recovery Kit, Walmart Workout Kit, VD6P Dumbbell Rack</li></ul><h3 id="warranty-vs-return-policy">Warranty vs. Return Policy</h3>Warranty (Defects and Damage): The warranty covers manufacturing defects and damaged parts discovered after the return period. This is for equipment you want to keep but needs a replacement part.Return Policy (Don&apos;t Want to Keep): If you&apos;re not satisfied with your equipment and want to return the entire product for a refund, that&apos;s covered under CENTR&apos;s return policy, not the warranty. Returns typically have a 30-day window from delivery.The warranty is specifically for getting replacement parts for equipment you plan to continue using.<h3 id="how-warranty-coverage-works">How Warranty Coverage Works</h3>When you file a warranty claim, the CENTR support team will:<ol><li>Verify your purchase date against the warranty period</li><li>Review photos of the damaged or defective part</li><li>Confirm the issue is covered under warranty terms</li><li>Determine if shipping is free (within 2 years) or customer-paid ($15-$20)</li><li>Process your replacement part order</li><li>Provide a confirmation number and estimated timeline</li></ol>Most warranty claims for damaged or defective parts ship within 1-2 weeks after approval. Missing parts from delivery ship within 1-2 business days.<h3 id="proof-of-purchase-and-verification">Proof of Purchase and Verification</h3>To verify warranty coverage, you&apos;ll typically need:<ul><li>Purchase date or order confirmation</li><li>Serial number (located on equipment frame)</li><li>Photos of the damaged or defective part</li><li>Model and product name</li></ul>If you don&apos;t have proof of purchase, the serial number can often verify if your equipment is still within the warranty period. Contact support at service@centr.com for verification.<h3 id="after-warranty-expires">After Warranty Expires</h3>Even after your warranty expires, you can still purchase replacement parts directly from CENTR. Common pricing includes:<ul><li>Cables: $20-$40 each (varies by model)</li><li>Straps: $20 each</li><li>Handles: $20 each</li><li>Seats/pads: $60 (varies by model)</li><li>Small hardware: $6-$20</li></ul>Shipping costs ($15-$20 typical) apply to out-of-warranty purchases.<h3 id="need-help-with-a-warranty-claim">Need Help with a Warranty Claim?</h3>If you have damaged, broken, or missing parts and need to file a warranty claim, contact CENTR support:Email: service@centr.com (primary contact method) Phone: 714-738-1729 (Monday-Friday, business hours Pacific Time)Have your serial number, purchase date, and photos ready to expedite your claim.

What warranty coverage does CENTR fitness equipment have?

CENTR equipment has a 1-year warranty for residential use from the purchase date, with a special 2-year free shipping benefit and extended commercial warranties available.

<h3 id="quick-answer">Quick Answer</h3>CENTR fitness equipment comes with a 1-year warranty from the date of purchase for residential use. The warranty starts when you buy the equipment and covers manufacturing defects in parts. As a bonus, CENTR offers a special 2-year free shipping benefit - if your equipment is less than 2 years old, you get free replacement parts with free shipping.<h3 id="standard-residential-warranty-period">Standard Residential Warranty Period</h3>Duration: 1 Year from Purchase DateWhen you purchase CENTR fitness equipment for home use, your warranty coverage begins on the purchase date and lasts for one full year. This 1-year period covers manufacturing defects and quality issues with equipment parts.Important Timeline Details:<ul><li>Warranty starts on your purchase date (not delivery date)</li><li>Lasts exactly 12 months from purchase</li><li>Applies to equipment used residentially (in your home)</li><li>Covers all CENTR fitness equipment models</li></ul><h3 id="special-2-year-shipping-benefit">Special 2-Year Shipping Benefit</h3>Even though the standard warranty is 1 year, CENTR provides a special courtesy benefit for equipment purchased within the last 2 years:Within 2 Years of Purchase:<ul><li>Free replacement part</li><li>Free shipping (no charge to you)</li><li>Full warranty coverage with no shipping fees</li></ul>1-2 Years from Purchase:<ul><li>Free replacement part (still covered under extended benefit)</li><li>You pay shipping only ($15-$20)</li><li>Part is free, shipping is your only cost</li></ul>Over 2 Years from Purchase:<ul><li>Out of warranty period</li><li>Parts available for purchase ($20-$60 depending on part)</li><li>Shipping additional ($15-$20)</li></ul>This 2-year shipping benefit means you get extra value beyond the standard 1-year warranty period.<h3 id="when-the-warranty-starts">When the Warranty Starts</h3>Your warranty period begins on your purchase date, which is:<ul><li>The date your order was placed (for online purchases)</li><li>The date on your receipt (for retail purchases)</li><li>The date on your invoice (for dealer purchases)</li></ul>Your warranty does NOT start from the delivery date - it starts when you purchased the equipment. Keep your order confirmation or receipt as proof of purchase date.<h3 id="when-the-warranty-expires">When the Warranty Expires</h3>Your standard warranty expires exactly 1 year after your purchase date.Example:<ul><li>Purchase date: January 15, 2025</li><li>Warranty expires: January 15, 2026</li><li>2-year shipping benefit expires: January 15, 2027</li></ul>After the warranty expires, you can still purchase replacement parts - the warranty expiration doesn&apos;t mean you can&apos;t get parts, it just means they&apos;re no longer free.<h3 id="commercial-use-warranty">Commercial Use Warranty</h3>If you purchased equipment for commercial use (gym, fitness studio, office, etc.), your warranty terms may be different:Commercial Warranty Details:<ul><li>Duration varies by product and purchase channel</li><li>Some commercial equipment includes extended warranties (up to 10 years for parts on certain models like the M5.2)</li><li>Requires proof of purchase from authorized commercial dealer</li><li>May require commercial purchase documentation</li></ul>To verify your commercial warranty: Contact support at service@centr.com with your serial number and proof of purchase. The support team will look up your specific equipment and verify the warranty terms applicable to your purchase.<h3 id="warranty-by-purchase-location">Warranty by Purchase Location</h3>Your warranty period is the same regardless of where you bought your equipment:Direct from CENTR.com: 1-year warranty from purchase dateCostco: 1-year warranty from purchase date (Costco receipt required for verification)Walmart: 1-year warranty from purchase date (applies to Walmart Workout Kit and other products)Authorized Dealers: 1-year residential or extended commercial warranty (depends on dealer and equipment model)All purchases receive the same standard warranty, but verification may take slightly longer for third-party retailer purchases as the support team needs to verify through their systems.<h3 id="extended-warranty-options">Extended Warranty Options</h3>CENTR does not currently offer extended warranty purchases for residential equipment beyond the standard 1-year coverage and 2-year shipping benefit.However, the good news is that replacement parts remain available for purchase even after your warranty expires, so you can continue to maintain and repair your equipment long-term.<h3 id="checking-your-warranty-status">Checking Your Warranty Status</h3>To find out if your equipment is still under warranty:<ol><li>Locate your purchase date from your order confirmation or receipt</li><li>Count forward 1 year from that date for standard warranty</li><li>Count forward 2 years for the shipping benefit period</li></ol>Don&apos;t have your receipt? Contact support with your serial number. The serial number on your equipment can often determine the manufacturing date and help verify if you&apos;re still within the warranty period.<h3 id="what-happens-after-warranty-expires">What Happens After Warranty Expires?</h3>When your 1-year warranty expires, you don&apos;t lose access to parts and support:<ul><li>Parts remain available: You can purchase any replacement part you need</li><li>Pricing is reasonable: Most parts cost $20-$60 plus shipping</li><li>Same quality parts: Genuine CENTR replacement parts, same as warranty replacements</li><li>Support continues: The support team still helps you identify parts and process orders</li></ul>Many customers continue using their CENTR equipment for 5-10+ years by purchasing replacement parts as needed after the warranty period.<h3 id="need-to-verify-your-warranty">Need to Verify Your Warranty?</h3>If you&apos;re unsure about your warranty status or have questions about your specific equipment&apos;s coverage, contact CENTR support:Email: service@centr.com Phone: 714-738-1729 (Monday-Friday, business hours Pacific Time)Have your serial number and approximate purchase date ready. The support team can look up your equipment and confirm your exact warranty status and expiration date.

How long is the warranty on CENTR equipment?

The warranty covers manufacturing defects, quality issues with parts, missing items from delivery, and shipping damage for cables, straps, handles, pulleys, and all equipment components.

<h3 id="quick-answer">Quick Answer</h3>CENTR&apos;s equipment warranty covers manufacturing defects and quality issues with parts. This includes broken or defective cables, straps, handles, pulleys, brackets, components, and hardware. The warranty also covers parts missing from your original delivery and equipment damaged during shipping. You receive free replacement parts (shipping free within 2 years, or $15-$20 after 1 year).<h3 id="manufacturing-defects-covered">Manufacturing Defects Covered</h3>The warranty protects you against manufacturing defects - problems that exist due to how the equipment was made, not from normal use over time.Manufacturing defects include:<ul><li>Parts that arrive already broken or defective</li><li>Components that fail prematurely due to quality issues</li><li>Materials that break down faster than expected with normal use</li><li>Workmanship issues discovered during assembly or initial use</li><li>Structural problems with parts that affect safety or function</li></ul>If a part fails within the warranty period and the failure is due to how it was manufactured, you&apos;re covered for a free replacement.<h3 id="cable-defects-and-damage">Cable Defects and Damage</h3>Cables are one of the most commonly replaced parts under warranty. The following cable issues are covered:Covered Cable Problems:<ul><li>Broken cables: Cables that snap or break during normal use</li><li>Frayed cables: Cables with visible fraying of the metal strands</li><li>Split cables: Cables where the casing splits or separates</li><li>Premature wear: Cables showing excessive wear within the warranty period that affects safety</li></ul>Types of cables covered: Upper cables, lower cables, center stack cables, rear cables, leg extension cables, press arm cables, lat cables, and all other cable assemblies.Note: Normal cable wear after 2+ years of regular use is typically not covered, as cables are expected to wear gradually over time. However, cables failing within the first year due to manufacturing issues are fully covered.<h3 id="straps-handles-and-attachments">Straps, Handles, and Attachments</h3>The warranty covers defects in all straps, handles, and attachment components:Covered Issues:<ul><li>Defective straps: Resistance straps, weighted vest straps, or safety straps that tear or fail</li><li>Broken handles: Cable handles or grip handles that crack or break</li><li>Failed attachment points: Clips, hooks, or connectors that break or malfunction</li><li>Strap hardware failure: Buckles, D-rings, or adjustment mechanisms that break</li></ul>Whether it&apos;s a single cable handle or a complete weighted vest strap assembly, if it&apos;s defective or breaks due to manufacturing issues, it&apos;s covered.<h3 id="pulleys-brackets-and-hardware">Pulleys, Brackets, and Hardware</h3>Mechanical components that fail due to defects are covered under warranty:Covered Mechanical Parts:<ul><li>Pulleys and pulley wheels: Pulleys that seize, crack, or fail to rotate smoothly</li><li>Brackets: Mounting brackets, L-brackets, or support brackets that crack or break</li><li>O-rings and seals: Missing or defective O-rings and protective covers</li><li>Bolts and fasteners: Hardware that strips, breaks, or fails during assembly</li><li>Protective caps: End caps or protective covers that are missing or defective</li></ul>The warranty ensures all the small components that hold your equipment together are covered if they&apos;re defective or missing from your delivery.<h3 id="pads-seats-and-upholstery">Pads, Seats, and Upholstery</h3>Warranty covers defects in padded components and seating:Covered Upholstery Issues:<ul><li>Manufacturing defects: Seams splitting, fabric tearing, or foam defects discovered within warranty period</li><li>Seat assemblies: Seat adjustment handles, seat mounting, or seat support issues</li><li>Bench pads: Bench padding with manufacturing defects affecting safety or use</li><li>Preacher curl pads: Pads that are defective or improperly secured</li></ul>Not covered: Normal compression of foam over time, minor scratches, or cosmetic wear from regular use are not warranty issues (see exclusions article for details).<h3 id="frame-components-and-structural-parts">Frame Components and Structural Parts</h3>The warranty covers structural components that are defective or broken:Covered Structural Issues:<ul><li>Weight bar assemblies: Weight bar mounting assemblies that are defective</li><li>Shroud mount bars: Frame support bars that break or are defective</li><li>Smith bar components: Smith bar end caps, guides, or supports with defects</li><li>Adjustment mechanisms: Height adjusters, angle adjusters, or locking mechanisms that fail</li><li>Frame hardware: Bolts, pins, or structural fasteners that are missing or defective</li></ul>Major structural issues are rare but fully covered if they occur due to manufacturing defects.<h3 id="electronic-components">Electronic Components</h3>For equipment with electronic features, defective electronics are covered:Covered Electronic Issues:<ul><li>Console assemblies: Display screens or consoles that malfunction</li><li>Displays: LED or LCD displays that fail or have defects</li><li>Buttons and controls: Control buttons that don&apos;t work properly</li><li>Wiring: Internal wiring issues causing malfunction</li></ul>Electronics must malfunction due to a defect, not from water damage, impacts, or misuse.<h3 id="missing-parts-from-delivery">Missing Parts from Delivery</h3>If your equipment arrives incomplete, the warranty covers getting those missing parts to you:Covered Missing Part Scenarios:<ul><li>Parts missing from the original shipment</li><li>Incomplete assemblies discovered during setup</li><li>Factory packaging errors where parts weren&apos;t included</li><li>Missing hardware packs, bolts, or small components</li></ul>Timeline: Report missing parts within 30 days of delivery for fastest processing. Missing parts ship within 1-2 business days once reported.Not covered: Parts lost after you&apos;ve unpacked and assembled the equipment are not covered as missing parts - those would need to be purchased as replacements.<h3 id="shipping-damage-coverage">Shipping Damage Coverage</h3>The warranty covers equipment or parts damaged during the original delivery shipment:Shipping Damage Coverage:<ul><li>Equipment damaged in transit from manufacturer to you</li><li>Parts broken due to rough handling by shipping carrier</li><li>Crushed or damaged packaging causing equipment damage</li></ul>Requirements for shipping damage claims:<ol><li>Report damage within 7 days of delivery</li><li>Provide photos of damaged packaging (box, wrapping, exterior damage)</li><li>Provide photos of damaged contents (the actual equipment damage)</li><li>Contact service@centr.com with &quot;Shipping Damage&quot; in subject line</li></ol>Shipping damage claims may take longer to process as CENTR coordinates with the shipping carrier, but you&apos;ll receive replacement parts once the claim is verified.<h3 id="treadmill-specific-parts">Treadmill-Specific Parts</h3>For treadmill models (Runr-S, T7), the warranty covers:Covered Treadmill Parts:<ul><li>Rear rollers with defects</li><li>Belt assemblies that are defective</li><li>Safety handles that break or malfunction</li><li>Console and display issues</li><li>Water bottle holders that break</li><li>Hardware and fasteners</li></ul>Treadmill belts that wear out after extended use (typically 1-2+ years) are considered normal wear, but defective belts within the warranty period are covered.<h3 id="repair-vs-replacement">Repair vs. Replacement</h3>CENTR&apos;s warranty policy provides replacement parts rather than repair services:<ul><li>Replacement parts shipped: You receive a new part to install yourself</li><li>No return required: In most cases, you don&apos;t need to return the damaged part</li><li>Installation instructions: Assembly manuals and diagrams available at https://inspirefitness.com/pages/product-manuals-and-videos</li><li>Support available: If you need help installing, contact support for guidance</li></ul>This approach gets you back to working out faster than sending equipment away for repairs.<h3 id="how-coverage-works-in-practice">How Coverage Works in Practice</h3>When you have a covered warranty issue:<ol><li>Contact support with photos of the defective part</li><li>Support verifies the issue is a covered defect (not normal wear or misuse)</li><li>Your purchase date is checked against warranty period</li><li>Replacement part order is processed (free part, shipping free or $15-$20 depending on purchase date)</li><li>Parts ship within 1-2 weeks (or 1-2 days for missing parts)</li><li>You receive tracking when parts ship</li><li>You install the replacement part yourself (or with support guidance)</li></ol>The process is designed to be straightforward and get you the parts you need quickly.<h3 id="documentation-for-warranty-claims">Documentation for Warranty Claims</h3>To ensure your covered issue is processed quickly, have ready:<ul><li>Photos of the defect: 2-3 clear photos showing the problem from different angles</li><li>Serial number: Located on equipment frame (usually a sticker on main frame)</li><li>Purchase date: Order confirmation, receipt, or approximate date</li><li>Part description: Name or description of defective part (support can help identify)</li><li>Model number: Your equipment model (FT2, M5, Centr 3, etc.)</li></ul>With this information, support can quickly verify coverage and process your replacement.<h3 id="questions-about-coverage">Questions About Coverage?</h3>If you&apos;re not sure whether your issue is covered, contact CENTR support for verification:Email: service@centr.com (include photos of the issue) Phone: 714-738-1729 (Monday-Friday, business hours Pacific Time)The support team will review your photos and determine if the issue is a covered defect or normal wear. If covered, they&apos;ll process your replacement right away.

What is covered under the CENTR equipment warranty?

The warranty does not cover normal wear and tear, misuse or abuse, lost parts, cosmetic damage, or equipment purchased secondhand - but replacement parts can still be purchased.

<h3 id="quick-answer">Quick Answer</h3>CENTR&apos;s warranty does not cover normal wear and tear, misuse or abuse, lost or stolen parts, cosmetic damage, or modifications. Equipment wearing out naturally over time (like cables after 2+ years of use), damage from accidents or improper use, parts you&apos;ve lost, and purely cosmetic issues are not warranty issues. However, you can still purchase replacement parts for these situations.<h3 id="normal-wear-and-tear-not-covered">Normal Wear and Tear (Not Covered)</h3>The warranty is designed for defects, not for parts wearing out from regular use over time. Normal wear and tear is expected with fitness equipment.Examples of Normal Wear (Not Covered):<ul><li>Cables wearing gradually: Cables that wear out after 2+ years of regular use are operating within their expected lifespan</li><li>Foam compression: Padding and foam naturally compress over months and years of use</li><li>Surface scratches: Minor scratches, scuffs, or marks that don&apos;t affect function or safety</li><li>Grip wear: Handles or grips showing wear patterns from regular use</li><li>Paint or finish wear: Gradual wearing of paint or protective coatings from use</li><li>Equipment aging: Parts that gradually age and show signs of use over time</li></ul>Why this matters: A cable that breaks after 3 months is likely a defect (covered). A cable that gradually frays after 3 years of heavy use is normal wear (not covered). The difference is timing and cause - defects appear quickly, wear happens gradually.What you can do: Replacement parts are available for purchase even when wear is normal. Cables typically cost $20-$40, and you&apos;re maintaining equipment you know works well.<h3 id="misuse-abuse-or-accidents-not-covered">Misuse, Abuse, or Accidents (Not Covered)</h3>Damage caused by using equipment improperly, beyond its limits, or from accidents is not covered by warranty.Examples of Misuse (Not Covered):<ul><li>Exceeding weight limits: Loading more weight than equipment is rated for</li><li>Improper use: Using equipment in ways not intended (e.g., using smith machine as a pull-up bar if not designed for that)</li><li>Drops and impacts: Dropping weights improperly or impacts that damage parts</li><li>Modifications: Cutting, welding, drilling, or modifying equipment in any way</li><li>Unauthorized repairs: Attempting repairs or replacements that cause additional damage</li><li>Outdoor use: Using indoor equipment outdoors (unless specifically rated for outdoor use) - rain, sun, and temperature changes can damage equipment</li><li>Environmental damage: Damage from water, humidity, extreme temperatures, or corrosive environments</li></ul>Common scenarios that are NOT covered:<ul><li>Cable snaps after regularly loading beyond machine&apos;s weight capacity</li><li>Bench pad tears after being jumped on repeatedly</li><li>Frame damage from equipment being dropped or tipping over</li><li>Rust or corrosion from storing equipment in damp garage or outdoors</li><li>Parts breaking during disassembly/reassembly when forcing connections</li></ul>What you can do: Review equipment weight limits and usage instructions in your manual (available at https://inspirefitness.com/pages/product-manuals-and-videos). If damage occurred from misuse, replacement parts can still be purchased to get your equipment working again.<h3 id="lost-or-stolen-parts-not-covered">Lost or Stolen Parts (Not Covered)</h3>Parts that go missing after delivery are not covered under warranty, even if you&apos;re still within the warranty period.Examples of Lost Parts (Not Covered):<ul><li>Parts lost after unpacking: Small hardware or components misplaced during or after assembly</li><li>Relocation losses: Parts removed during a move and subsequently lost</li><li>Stolen parts: Equipment or parts stolen after delivery</li><li>Lent parts: Parts borrowed to someone else and not returned</li><li>Discarded parts: Parts accidentally thrown away with packaging</li></ul>Important distinction:<ul><li>NOT covered: You assembled your equipment, later lost a handle during a move = Lost part (not covered)</li><li>Covered: You opened the box and the handle was never in the package = Missing part from delivery (covered if reported within 30 days)</li></ul>What you can do: Contact service@centr.com with your model number and description of the lost part. Support can identify the part number and provide pricing for replacement. Most small parts cost $6-$20 plus shipping.<h3 id="cosmetic-damage-not-covered">Cosmetic Damage (Not Covered)</h3>Purely cosmetic issues that don&apos;t affect the safety, function, or performance of your equipment are not covered.Examples of Cosmetic Damage (Not Covered):<ul><li>Minor scratches: Small scratches or scuffs on frame or components that don&apos;t affect use</li><li>Paint chips: Small chips in paint or powder coating that don&apos;t expose metal to rust</li><li>Dents: Minor dents that don&apos;t affect structural integrity or movement</li><li>Color fading: Gradual fading from sun exposure or age</li><li>Aesthetic wear: Equipment looking used but functioning perfectly</li><li>Stickers or labels: Warning labels or branding stickers peeling or fading</li></ul>When cosmetic damage IS covered:<ul><li>Scratch or chip exposes metal creating rust that spreads and weakens structure = Affects function, may be covered</li><li>Dent in frame causes cable to rub or bind = Affects function, may be covered</li><li>Paint damage occurs during shipping = Shipping damage, report within 7 days</li></ul>The key question: Does the cosmetic issue affect safety, function, or performance? If no, it&apos;s not covered. If yes, contact support with photos for evaluation.<h3 id="second-hand-or-used-equipment-limited-coverage">Second-Hand or Used Equipment (Limited Coverage)</h3>Equipment purchased used, secondhand, or through non-authorized channels may not be covered under warranty.Secondhand Purchase Scenarios:<ul><li>Private sales: Equipment purchased from previous owner (Craigslist, Facebook Marketplace, etc.)</li><li>Estate sales or auctions: Equipment from liquidations or estate sales</li><li>Refurbished units: Equipment refurbished and resold by third parties (not CENTR)</li><li>Unauthorized resellers: Equipment sold by non-authorized dealers or retailers</li></ul>How warranty works for secondhand equipment:Warranty is based on the original purchase date, not your purchase date. If the equipment is still within the original 1-year warranty period from when it was first purchased, coverage may apply.To verify coverage:<ol><li>Locate the serial number on your equipment</li><li>Contact service@centr.com with the serial number</li><li>Support will look up the manufacturing date and determine if warranty period is still active</li><li>If within warranty: Follow standard warranty claim process</li><li>If outside warranty: Parts available for purchase</li></ol>What you can do: Even if warranty doesn&apos;t apply, you can still get parts and support. CENTR supports all equipment with replacement parts availability, regardless of how you acquired it.<h3 id="modifications-and-unauthorized-repairs-not-covered">Modifications and Unauthorized Repairs (Not Covered)</h3>Any modifications or unauthorized repairs void warranty coverage and any resulting damage is not covered.Examples of Modifications (Not Covered):<ul><li>Drilling or cutting: Adding holes, cutting parts, or modifying structure</li><li>Welding: Welding additional parts or repairing breaks by welding</li><li>Non-OEM parts: Installing third-party parts not designed for your equipment</li><li>Cable modifications: Shortening or lengthening cables, or using non-original cables</li><li>Electronic modifications: Modifying or bypassing electronic components or safety features</li><li>Weight stack modifications: Adding non-original weight plates or modifying weight stacks</li></ul>Why this matters: Modifications can create safety hazards and affect how equipment performs. If damage occurs due to a modification, warranty won&apos;t cover it.What you should do instead: If you need a specific part or function, contact CENTR support first. They may have an authorized accessory or part that provides what you need without voiding warranty.<h3 id="consumable-parts-and-accessories-limited-coverage">Consumable Parts and Accessories (Limited Coverage)</h3>Some parts are considered consumable and have limited or no warranty coverage beyond defects discovered immediately.Examples of Consumable Parts:<ul><li>Grips and grip tape: Expected to wear and need replacement</li><li>Resistance bands: Stretch and wear over time with use</li><li>Foam rollers: Foam compresses and breaks down with use</li><li>Straps: Fabric wears from friction and use</li></ul>If these arrive defective, they&apos;re covered. If they wear out after months of use, that&apos;s normal consumption and not covered.<h3 id="damage-from-improper-assembly-not-covered">Damage from Improper Assembly (Not Covered)</h3>Damage that occurs because equipment was assembled incorrectly is not covered.Examples:<ul><li>Cables installed incorrectly causing them to rub and fray</li><li>Bolts over-tightened causing cracks or stripping</li><li>Parts forced together during assembly causing damage</li><li>Equipment used before assembly is complete causing stress on parts</li></ul>How to avoid this:<ul><li>Follow assembly instructions carefully (available at https://inspirefitness.com/pages/product-manuals-and-videos)</li><li>Don&apos;t force parts - if something doesn&apos;t fit easily, double-check the instructions</li><li>Contact support if you&apos;re unsure about assembly steps - they can guide you</li><li>Complete full assembly before using equipment</li></ul>If you do damage parts during assembly, replacement parts can be purchased.<h3 id="water-damage-and-electronics-not-covered">Water Damage and Electronics (Not Covered)</h3>For equipment with electronic components (treadmills, displays, consoles), water damage voids warranty coverage.Not covered:<ul><li>Console damaged by spilled water or drinks</li><li>Electronics exposed to rain or moisture</li><li>Internal corrosion from humid environments</li><li>Short circuits from liquid contact</li></ul>How to protect electronics:<ul><li>Use water bottles with secure lids</li><li>Keep drinks away from console areas</li><li>Wipe up sweat and moisture promptly</li><li>Store equipment in climate-controlled spaces when possible</li><li>Use equipment indoors only (unless rated for outdoor use)</li></ul><h3 id="repeated-claims-for-same-part-case-by-case">Repeated Claims for Same Part (Case-by-Case)</h3>If the same part breaks multiple times, warranty coverage may be reviewed on a case-by-case basis.What happens:<ol><li>First claim: Processed normally under warranty</li><li>Second claim for same part: Processed, but support reviews usage to identify cause</li><li>Third claim for same part: Escalated to manager for review before approval</li></ol>Why this happens: Repeated failures may indicate misuse, exceeding weight limits, or improper installation rather than defects. CENTR tracks replacement history by serial number to identify patterns.What you should do: Always disclose if you&apos;ve had the same part replaced before. Support will help identify if there&apos;s an installation issue or usage factor causing repeated failures.<h3 id="commercial-or-heavy-use-limited-coverage">Commercial or Heavy Use (Limited Coverage)</h3>Residential warranty is designed for home use. Heavy commercial use may accelerate wear beyond warranty coverage.Examples:<ul><li>Equipment used in commercial gym with 50+ users per day</li><li>Personal training studio using equipment 8-12 hours daily</li><li>Corporate fitness center with high usage volume</li></ul>If you&apos;re using equipment commercially, verify you have commercial warranty coverage (not residential). Commercial warranties have different terms. Contact service@centr.com to verify your warranty type.<h3 id="still-need-parts">Still Need Parts?</h3>Even if your situation isn&apos;t covered under warranty, you can still get genuine CENTR replacement parts:<ul><li>Parts available: All parts for all equipment models</li><li>Reasonable pricing: Most parts $20-$60, small hardware $6-$20</li><li>Same quality: Genuine parts, same as warranty replacements</li><li>Easy ordering: Email service@centr.com with model and part needed</li><li>Fast support: Support helps identify correct part and provides quote</li></ul>Many situations that aren&apos;t covered under warranty are completely normal - it just means you&apos;ve used your equipment well and it&apos;s time for maintenance parts.<h3 id="questions-about-coverage">Questions About Coverage?</h3>Not sure if your situation is covered or not? Contact CENTR support:Email: service@centr.com (include photos of the issue) Phone: 714-738-1729 (Monday-Friday, business hours Pacific Time)Send photos of your issue and describe what happened. Support will review and let you know if it&apos;s a covered warranty issue or if parts need to be purchased. Either way, they&apos;ll help you get the parts you need.

What is NOT covered under the warranty?

Contact service@centr.com with photos, serial number, and purchase date. Process varies by issue: missing parts ship in 1-2 days, damaged parts in 1-2 weeks, shipping damage requires photos of box and contents.

<h3 id="quick-answer">Quick Answer</h3>To file a warranty claim, email service@centr.com with photos of the issue, your equipment&apos;s serial number, purchase date, and shipping address. The process depends on your situation: missing parts ship within 1-2 business days, damaged or defective parts take 1-2 weeks, and shipping damage requires immediate reporting with photos of both the package and damaged contents.<h3 id="before-you-start-your-claim">Before You Start Your Claim</h3>Have the following information ready to expedite your warranty claim:<ul><li>Serial number: Located on your equipment frame (usually a sticker on main frame or base)</li><li>Purchase date: From your order confirmation, receipt, or approximate date</li><li>Photos of the issue: 2-3 clear photos from different angles showing the problem</li><li>Model/product name: FT2, M5, Centr Home Gym, etc.</li><li>Shipping address and phone number: Where replacement parts should be sent</li><li>Proof of purchase: Order confirmation, receipt, or invoice (helpful but not always required)</li></ul>Having this information ready means faster claim processing and quicker replacement parts.<h3 id="scenario-1-missing-parts-from-delivery-fastest-process">Scenario 1: Missing Parts from Delivery (Fastest Process)</h3>Timeline: Parts ship within 1-2 business daysWhen to use this process: Your equipment arrived incomplete, you&apos;re missing parts or components discovered during assembly, or factory packaging didn&apos;t include all items.Step-by-Step Process:<ol><li>Contact support immediately: Email service@centr.com with subject line &quot;Missing Parts - Order #[your order number]&quot;</li><li>Report within 30 days of delivery for fastest processing (though support will still help after 30 days)</li><li>Provide in your email:<ul><li>Order number or purchase date</li><li>Product name (e.g., &quot;Centr 3 Smith Machine&quot;, &quot;FT2 Functional Trainer&quot;)</li><li>Description of missing parts (if you don&apos;t know the part name, describe what you can&apos;t assemble or what&apos;s missing)</li><li>Quantity of missing items</li><li>Shipping address and phone number</li><li>Photos if helpful for identification</li></ul></li><li>Expect confirmation within same business day</li><li>Parts ship in 1-2 business days</li><li>No charge: Free parts, free shipping, no return needed</li></ol>Example email: &quot;My Walmart Workout Kit arrived without the resistance bands and handles. Order #123456 delivered November 8th. Please send missing parts to [address].&quot;Why this is fastest: Missing parts are clearly a packaging error, so support can process immediately without warranty verification steps.<h3 id="scenario-2-damaged-or-defective-parts-standard-process">Scenario 2: Damaged or Defective Parts (Standard Process)</h3>Timeline: Parts ship 1-2 weeks after warranty verificationWhen to use this process: Equipment part is broken, frayed, cracked, defective, or unusable after delivery or during use within warranty period.Step-by-Step Process:Step 1: Gather Required Information (Do This First)Before contacting support, collect:<ul><li>Required:<ul><li>Serial number from equipment frame</li><li>Shipping address and phone number</li><li>Product model (FT2, M5, Centr 3, etc.)</li><li>Photos of damage (2-3 clear angles showing the issue)</li><li>Purchase date</li></ul></li><li>Strongly Recommended:<ul><li>Proof of purchase (receipt, order confirmation, invoice)</li><li>Delivery date if recent</li><li>Part number if known (see manuals at https://inspirefitness.com/pages/product-manuals-and-videos)</li><li>Description of problem (when did it break? how is it damaged?)</li></ul></li></ul>Step 2: Contact Support<ul><li>Email: service@centr.com</li><li>Subject line: &quot;Warranty Claim - [Product Name]&quot;</li><li>Attach: Photos of damage and proof of purchase</li><li>Phone option: 714-738-1729 (Monday-Friday, business hours Pacific Time)</li></ul>Step 3: Warranty Verification (1-2 Business Days)Support team will verify:<ul><li>Purchase date against warranty period (1 year standard)</li><li>Serial number validity</li><li>Nature of damage (covered vs. not covered under warranty)</li><li>Whether shipping is free (within 2 years) or customer-paid ($15-$20)</li></ul>You&apos;ll receive a verification email within 1-2 business days.Step 4: Approval and ShippingIf approved - within 2 years of purchase:<ul><li>Free replacement part</li><li>Free shipping</li><li>Confirmation: &quot;Based on your purchase date ([date]), your unit is covered for parts. As a courtesy, we cover shipping for the first 2 years from date of purchase.&quot;</li></ul>If approved - 1-2 years from purchase:<ul><li>Free replacement part</li><li>Customer pays shipping ($15-$20)</li><li>Confirmation: &quot;Based on your purchase date ([date]), your unit is covered for parts under warranty. You will only be responsible for shipping. Estimated shipping to your address: $15-$20. Please reply &apos;Approve&apos; and we&apos;ll process the order right away.&quot;</li></ul>After approval:<ul><li>Confirmation number provided (e.g., &quot;SO#161021&quot;)</li><li>Parts ship in 1-2 weeks (support does their best to expedite)</li><li>Tracking number sent via email when shipped</li><li>No need to return damaged part unless specifically requested</li><li>Standard delivery: 5-7 business days after shipment</li></ul>Total timeline: Approximately 2-3 weeks from initial contact to delivery<h3 id="scenario-3-shippingpackaging-damage-immediate-report-required">Scenario 3: Shipping/Packaging Damage (Immediate Report Required)</h3>Timeline: Report within 7 days of deliveryWhen to use this process: Package arrived visibly damaged, or equipment was damaged during the original shipping/delivery.Special Requirements:<ul><li>Photos of damaged packaging (box, wrapping, exterior damage from multiple angles)</li><li>Photos of damaged contents (the actual equipment damage)</li><li>Delivery date and tracking number</li><li>Report to service@centr.com within 7 days</li></ul>Step-by-Step Process:<ol><li>Do not fully unpack if package is visibly damaged - stop and take photos first</li><li>Take photos of package damage from multiple angles (exterior box, torn wrapping, crushed areas)</li><li>Open carefully and photograph any equipment damage discovered</li><li>Email service@centr.com immediately with subject line: &quot;Shipping Damage - Order #[number]&quot;</li><li>Include in email:<ul><li>All photos (package AND contents damage)</li><li>Order number and tracking number</li><li>Delivery date</li><li>Description of damage</li><li>Shipping address for replacement</li></ul></li><li>Support coordinates with shipping carrier (UPS/FedEx) for claim</li><li>Replacement parts shipped once claim is processed with carrier</li></ol>Why 7-day window matters: Shipping carriers require damage reports within specific timeframes for insurance claims. Reporting within 7 days ensures CENTR can file the necessary claims with the carrier.Note: Shipping damage claims may take longer than standard warranty claims because CENTR must coordinate with the shipping carrier, but you will receive replacement parts once the claim is processed.<h3 id="what-happens-if-youre-outside-warranty-period">What Happens If You&apos;re Outside Warranty Period</h3>If your purchase is over 1 year old (out of warranty), support will provide out-of-warranty purchasing options:<ul><li>Parts still available: All parts can be purchased even after warranty expires</li><li>Pricing provided: Typical pricing: cables $20-$40, straps $20, handles $20, seats/pads $60, small hardware $6-$20</li><li>Shipping additional: $15-$20 typical</li><li>Invoice sent: Secure payment link emailed within 2-3 business days</li><li>Same process: Parts ship 1-2 weeks after payment, tracking provided</li></ul>Even outside warranty, CENTR supports all equipment with genuine replacement parts.<h3 id="special-situations-and-tips">Special Situations and Tips</h3>Costco or Walmart Purchases:<ul><li>Provide retailer receipt and serial number</li><li>Verification may take slightly longer (Costco requires vendor portal verification)</li><li>Same warranty coverage applies</li></ul>Don&apos;t Know Part Name or Number:<ul><li>Describe the part and its function (&quot;cable that connects to bottom pulleys&quot;)</li><li>Attach photos showing the part on your equipment</li><li>Support will identify the correct part for you</li><li>Or find your product manual at https://inspirefitness.com/pages/product-manuals-and-videos for parts diagrams</li></ul>No Proof of Purchase:<ul><li>Provide serial number - it may verify warranty period</li><li>Give approximate purchase date</li><li>Support will do their best to verify coverage</li><li>If warranty can&apos;t be verified, out-of-warranty purchase option provided</li></ul>Urgent Situation (Equipment Out of Service):<ul><li>Explain the urgent situation in your email</li><li>Support will note &quot;urgent&quot; priority on your order</li><li>&quot;We will do our best to process and ship ASAP&quot;</li><li>Missing parts from delivery get fastest treatment (1-2 business days)</li></ul>Same Part Failed Multiple Times:<ul><li>Disclose this in your email: &quot;This is the third time this cable has broken&quot;</li><li>Provide dates of previous replacements if known</li><li>Include photos showing failure pattern</li><li>Manager review required for repeated failures</li><li>May indicate installation issue, misuse, or design concern - support will investigate</li></ul><h3 id="after-you-file-your-claim">After You File Your Claim</h3>What to expect:<ul><li>Confirmation email: Within 1-2 business days (same day for missing parts)</li><li>Warranty determination: Coverage confirmed or out-of-warranty options provided</li><li>Confirmation number: SO#[number] when order is processed</li><li>Shipment notification: Tracking number sent when parts ship</li><li>Delivery timeframe: 5-7 business days after parts ship</li><li>Installation: You install replacement parts yourself (manuals and support available)</li></ul>You do NOT need to:<ul><li>Return the damaged part (unless specifically requested)</li><li>Pay for parts if within warranty</li><li>Create an online account or fill out forms</li><li>Call repeatedly for updates (support will email tracking when parts ship)</li></ul><h3 id="common-questions">Common Questions</h3>Can I call instead of email?Yes, call 714-738-1729 (Monday-Friday, business hours Pacific Time). However, email is preferred because:<ul><li>You can attach photos immediately</li><li>Creates documentation of your claim</li><li>Support can review details and respond with all information</li><li>No hold times</li></ul>Phone is great for questions, but claims process faster via email with photos.How do I find my serial number?Check these locations:<ul><li>Sticker or metal plate on main frame/base of equipment</li><li>Usually on rear frame member or equipment base</li><li>Format typically: 4-XX-XX-XXXXXX</li><li>May be labeled &quot;S/N:&quot;, &quot;Serial Number:&quot;, or &quot;Serial:&quot;</li><li>If you can&apos;t find it, take photos of your equipment and email support - they&apos;ll guide you</li></ul>What if support denies my claim?If your claim is denied (typically due to normal wear, misuse, or being outside warranty period), you receive:<ul><li>Explanation of why not covered</li><li>Out-of-warranty parts purchase option with pricing</li><li>Quote typically provided within 2-3 business days</li><li>Ability to proceed with purchase or decline</li></ul>You&apos;re never stuck - parts remain available for purchase even if warranty doesn&apos;t cover the issue.<h3 id="contact-information-for-warranty-claims">Contact Information for Warranty Claims</h3>Email (Primary Method): service@centr.com Phone: 714-738-1729 Hours: Monday-Friday, business hours (Pacific Time)For fastest processing: Email with subject line &quot;Warranty Claim&quot; or &quot;Missing Parts&quot; and include all required information and photos in your first message. This allows support to process without back-and-forth delays.

How do I file a warranty claim?

You need your serial number, purchase date, photos of the issue, model name, and shipping address. Proof of purchase helps but serial number can often verify warranty status.

<h3 id="quick-answer">Quick Answer</h3>To file a warranty claim, you need: serial number (on equipment frame), purchase date, 2-3 clear photos of the damaged or defective part, equipment model (FT2, M5, etc.), and your shipping address with phone number. Proof of purchase is helpful but not always required - your serial number can often verify warranty status.<h3 id="required-information-must-have">Required Information (Must Have)</h3>These items are essential for processing any warranty claim:1. Serial NumberYour equipment&apos;s unique identifier is the most important piece of information.<ul><li>Where to find it: Sticker or metal plate on main frame or base of equipment</li><li>Typical location: Rear frame member or base of machine</li><li>Format: Usually 4-XX-XX-XXXXXX</li><li>Label: May say &quot;S/N:&quot;, &quot;Serial Number:&quot;, or &quot;Serial:&quot;</li><li>Why needed: Verifies your equipment model, manufacturing date, and warranty eligibility</li></ul>Can&apos;t find your serial number? Take photos of your equipment from multiple angles and email to service@centr.com - support will guide you to the typical location for your specific model.2. Purchase DateThe date you bought the equipment determines warranty coverage.<ul><li>Exact date preferred: From order confirmation, receipt, or invoice</li><li>Approximate date acceptable: &quot;Purchased in June 2024&quot; or &quot;About 8 months ago&quot;</li><li>Why needed: Determines if you&apos;re within 1-year warranty period and 2-year free shipping benefit</li><li>Don&apos;t have exact date? Serial number may help verify - provide approximate timeframe</li></ul>3. Photos of the IssueClear photos showing the problem are required for damaged or defective parts.<ul><li>How many: 2-3 photos from different angles</li><li>What to show: The damaged area, defect, or broken part clearly visible</li><li>Photo quality: Clear enough to see the issue - not blurry</li><li>Include context: Show how part connects to equipment if possible</li><li>Why needed: Helps support verify issue is covered and identify exact replacement part</li></ul>For shipping damage: Also include photos of damaged packaging.4. Equipment Model/Product Name<ul><li>Examples: &quot;FT2 Functional Trainer&quot;, &quot;M5 Multi-Gym&quot;, &quot;Centr 3 Home Gym&quot;</li><li>Why needed: Ensures correct replacement parts are sent</li></ul>5. Shipping Address and Phone NumberWhere replacement parts should be sent and how delivery carrier can contact you.<h3 id="contact-centr-support">Contact CENTR Support</h3>Email: service@centr.com Phone: 714-738-1729 Hours: Monday-Friday, business hours (Pacific Time)

What information do I need to file a warranty claim?

Missing parts ship in 1-2 business days. Damaged parts take 1-2 weeks for warranty verification plus 5-7 days delivery. Shipping damage varies based on carrier claim processing.

<h3 id="quick-answer">Quick Answer</h3>Warranty claim timelines vary by situation: Missing parts ship within 1-2 business days (fastest). Damaged or defective parts take 1-2 weeks for warranty verification and shipping, plus 5-7 days for delivery (total 2-3 weeks). Shipping damage claims take longer as CENTR coordinates with the shipping carrier.<h3 id="missing-parts-claims-fastest-1-2-business-days">Missing Parts Claims (Fastest: 1-2 Business Days)</h3>Total timeline: 3-9 days from report to delivery<ol><li>Day 1: You email service@centr.com reporting missing parts</li><li>Same day or Day 2: Support confirms and processes your order</li><li>Day 2-3: Parts ship with tracking number sent to you</li><li>Day 3-9: Standard shipping delivery (5-7 business days)</li></ol>Why this is fastest: Missing parts are clearly packaging errors, so no warranty verification needed - support processes immediately.<h3 id="damaged-or-defective-parts-claims-standard-2-3-weeks">Damaged or Defective Parts Claims (Standard: 2-3 Weeks)</h3>Total timeline: 2-3 weeks from initial contact to deliveryWeek 1: Warranty Verification<ul><li>Day 1: You email warranty claim with photos, serial number, purchase date</li><li>Days 2-3: Support verifies warranty status and coverage (1-2 business days)</li><li>Days 3-4: Approval notification with confirmation number</li></ul>Week 2: Parts Processing and Shipping<ul><li>Days 5-10: Parts ordered from warehouse and prepared for shipment (support expedites when possible)</li><li>Days 10-11: Parts ship, tracking number sent via email</li></ul>Week 3: Delivery<ul><li>Days 11-18: Standard shipping delivery (5-7 business days after shipment)</li></ul>Expedited processing: If you note your situation is urgent, support marks priority and does their best to expedite, potentially reducing Week 2 timeline.<h3 id="shipping-damage-claims-variable-2-4-weeks">Shipping Damage Claims (Variable: 2-4 Weeks)</h3>Total timeline: 2-4 weeks depending on carrier claim processing<ol><li>Day 1-7: Report shipping damage (must be within 7 days of delivery)</li><li>Week 1-2: CENTR coordinates with shipping carrier (UPS/FedEx) to file insurance claim</li><li>Week 2-3: Carrier processes claim and approves</li><li>Week 3-4: Replacement parts ship once carrier claim approved</li><li>Week 4+: Standard delivery (5-7 business days)</li></ol>Why longer: Shipping carriers have their own claim processes and timelines. CENTR must work within carrier requirements for insurance claims.<h3 id="factors-that-speed-up-processing">Factors That Speed Up Processing</h3><ul><li>Complete information in first email: Photos, serial number, purchase date, shipping address all provided upfront - no back-and-forth needed</li><li>Clear photos: 2-3 angles showing damage clearly - support can identify and approve quickly</li><li>Proof of purchase included: Immediate verification vs. serial number lookup</li><li>Report within 30 days: For missing parts</li><li>Email vs. phone: Email allows photos and documentation in one submission</li></ul><h3 id="factors-that-slow-down-processing">Factors That Slow Down Processing</h3><ul><li>Missing information: Support must request serial number, photos, or other details - adds 2-5 days</li><li>Unclear photos: Blurry or insufficient photos require re-submission</li><li>Third-party purchases: Costco or dealer verification takes 1-2 additional days</li><li>Weekends and holidays: Business day count excludes weekends</li><li>High volume periods: January (New Year resolutions) may have slightly longer processing</li></ul><h3 id="what-youll-receive-and-when">What You&apos;ll Receive and When</h3>Within 1-2 Business Days:<ul><li>Confirmation email acknowledging your claim</li><li>Request for additional info if anything missing</li><li>Warranty status determination (approved or denied)</li></ul>When Approved:<ul><li>Confirmation number (e.g., &quot;SO#161021&quot;)</li><li>Estimated timeline for parts shipment</li><li>Shipping cost notification if applicable ($15-$20 for 1-2 year old equipment)</li></ul>When Parts Ship:<ul><li>Tracking number via email</li><li>Carrier information (usually UPS or FedEx)</li><li>Estimated delivery date (5-7 business days from ship date)</li></ul><h3 id="business-days-vs-calendar-days">Business Days vs. Calendar Days</h3>All CENTR timelines are in business days (Monday-Friday, excluding holidays).Example timeline if you file on Friday:<ul><li>Friday: Claim submitted</li><li>Monday-Tuesday: Verification (1-2 business days)</li><li>Tuesday-Wednesday: Approval</li><li>Week 2: Parts processing</li><li>Week 3+: Delivery</li></ul>Weekend days don&apos;t count toward processing time.<h3 id="checking-status-of-your-claim">Checking Status of Your Claim</h3>To check on your warranty claim status:<ul><li>Reference your confirmation number (SO#XXXXXX) in email subject</li><li>Email service@centr.com for update</li><li>Typical response: within 1 business day</li></ul>You do NOT need to: Call repeatedly for updates. Support emails tracking numbers automatically when parts ship.<h3 id="contact-centr-support">Contact CENTR Support</h3>Email: service@centr.com Phone: 714-738-1729 Hours: Monday-Friday, business hours (Pacific Time)

How long does a warranty claim take to process?

Support verifies warranty within 1-2 days, sends confirmation number when approved, ships parts in 1-2 weeks with tracking, and you install replacement yourself using product manuals.

<h3 id="quick-answer">Quick Answer</h3>After submitting your warranty claim, CENTR support verifies warranty status within 1-2 business days, sends you a confirmation number when approved, ships replacement parts within 1-2 weeks with tracking notification, and parts arrive in 5-7 business days. You install the replacement part yourself using assembly manuals available at https://inspirefitness.com/pages/product-manuals-and-videos.<h3 id="step-1-confirmation-email-within-1-2-business-days">Step 1: Confirmation Email (Within 1-2 Business Days)</h3>After you email your warranty claim to service@centr.com, you&apos;ll receive a confirmation email acknowledging receipt.What the confirmation includes:<ul><li>Acknowledgment that your claim was received</li><li>Estimated timeline for warranty verification</li><li>Request for additional information if anything is missing from your submission</li></ul>Timeline: Same business day for missing parts, 1-2 business days for damaged/defective parts claims.If information is missing: Support will ask for serial number, photos, or other required details. Respond promptly to avoid delays.<h3 id="step-2-warranty-verification-1-2-business-days">Step 2: Warranty Verification (1-2 Business Days)</h3>Support verifies your warranty status by checking:<ul><li>Purchase date: Is equipment within 1-year warranty period?</li><li>Serial number: Validates your equipment model and manufacturing date</li><li>Coverage determination: Is the issue covered under warranty terms?</li><li>Shipping benefit: Within 2 years (free shipping) or 1-2 years (customer pays $15-$20)?</li></ul>Possible outcomes:<ul><li>Approved - within 2 years: Free part + free shipping</li><li>Approved - 1-2 years: Free part, you pay shipping ($15-$20)</li><li>Out of warranty: Parts purchase option provided with pricing</li><li>Not covered: Explanation of why (normal wear, misuse, etc.) with parts purchase option</li></ul><h3 id="step-3-approval-notification">Step 3: Approval Notification</h3>When your claim is approved, you receive an email with:Confirmation number: Format SO#XXXXXX (e.g., &quot;SO#161021&quot;)Coverage details:<ul><li>&quot;Based on your purchase date ([date]), your unit is covered for parts.&quot;</li><li>Shipping status: Free or $15-$20</li></ul>For claims requiring shipping payment:&quot;You will only be responsible for shipping. Estimated shipping to your address: $15-$20. Please reply &apos;Approve&apos; and we&apos;ll process the order right away.&quot;Next steps: Parts will be ordered and prepared for shipment.<h3 id="step-4-parts-processing-1-2-weeks">Step 4: Parts Processing (1-2 Weeks)</h3>After approval, CENTR processes your replacement part order:<ul><li>Part ordered from warehouse inventory</li><li>Quality checked before packaging</li><li>Prepared for shipment with your shipping address</li><li>Packaged securely for safe delivery</li></ul>Timeline: 1-2 weeks from approval to shipment (support expedites when possible, especially for urgent situations)During this time: Parts are being procured and prepared. You don&apos;t need to do anything - support will notify you when parts ship.<h3 id="step-5-shipment-notification">Step 5: Shipment Notification</h3>When your replacement parts ship, you receive an email with:Tracking information:<ul><li>Tracking number</li><li>Shipping carrier (usually UPS or FedEx)</li><li>Direct link to track your shipment</li><li>Estimated delivery date</li></ul>Example notification: &quot;Your replacement parts have shipped. Tracking: 1Z999AA10123456784. Estimated delivery: 5-7 business days.&quot;Standard delivery time: 5-7 business days from ship date to delivery<h3 id="step-6-parts-delivery">Step 6: Parts Delivery</h3>Your replacement parts arrive at the shipping address you provided.What&apos;s included:<ul><li>Replacement part(s) needed for your equipment</li><li>Packaging to protect parts during shipping</li><li>Packing slip with part numbers and confirmation number</li></ul>What&apos;s NOT included:<ul><li>Installation service (you install yourself)</li><li>Detailed installation instructions in package (available online)</li><li>Tools for installation (use common tools you have)</li></ul>You do NOT need to return the damaged part unless CENTR specifically requested it (rare).<h3 id="step-7-installation">Step 7: Installation</h3>You install the replacement part yourself using available resources.Installation resources:<ul><li>Product manuals: https://inspirefitness.com/pages/product-manuals-and-videos</li><li>Parts diagrams: Show where part connects and how to install</li><li>Assembly videos: Some models have video guides</li><li>Support help: Email or call if you need installation guidance</li></ul>Typical installation:<ul><li>Remove old/damaged part</li><li>Install new part following manual diagrams</li><li>Secure with bolts/fasteners as shown</li><li>Test equipment to ensure part works correctly</li></ul>Need installation help? Contact service@centr.com or call 714-738-1729 for guidance.<h3 id="throughout-the-process-communication">Throughout the Process: Communication</h3>CENTR support keeps you informed at key stages:You WILL receive emails for:<ul><li>Claim confirmation</li><li>Warranty approval or denial determination</li><li>Shipment notification with tracking</li></ul>You do NOT need to:<ul><li>Call repeatedly for status updates</li><li>Create online account or check portal</li><li>Fill out additional forms</li><li>Schedule appointment or arrange pickup</li></ul>All communication happens via email automatically.<h3 id="if-your-claim-is-denied">If Your Claim Is Denied</h3>If your warranty claim doesn&apos;t qualify for coverage:<ul><li>Explanation provided: Why the issue isn&apos;t covered (normal wear, out of warranty, misuse, etc.)</li><li>Parts still available: Out-of-warranty purchase option with pricing</li><li>Quote timeline: Pricing provided within 2-3 business days</li><li>Your choice: Proceed with purchase or decline</li></ul>Even if warranty doesn&apos;t cover your situation, you can still get the parts you need.<h3 id="out-of-warranty-parts-purchase-process">Out-of-Warranty Parts Purchase Process</h3>If you&apos;re outside warranty or issue isn&apos;t covered, the process becomes:<ol><li>Support provides part pricing (cables $20-$40, straps $20, hardware $6-$20, etc.)</li><li>Shipping cost added ($15-$20 typical)</li><li>Secure payment link emailed within 2-3 business days</li><li>You pay via secure link</li><li>Parts ship within 1-2 weeks after payment</li><li>Same tracking and delivery process as warranty claims</li></ol><h3 id="tracking-your-claim-status">Tracking Your Claim Status</h3>To check status of your warranty claim:<ul><li>Use your confirmation number (SO#XXXXXX) in email subject</li><li>Email service@centr.com with &quot;Status Update - SO#XXXXXX&quot;</li><li>Typical response: within 1 business day</li></ul>What to expect at each stage:<ul><li>Days 1-3: &quot;Your claim is being verified&quot;</li><li>Days 3-10: &quot;Your parts have been approved and are being processed&quot;</li><li>Days 10+: &quot;Your parts have shipped&quot; with tracking number</li></ul><h3 id="timeline-summary">Timeline Summary</h3>Missing Parts: 1-2 days to ship, 5-7 days delivery = 6-9 days totalDamaged Parts (In Warranty): 1-2 days verification + 1-2 weeks processing + 5-7 days delivery = 2-3 weeks totalShipping Damage: Variable (2-4 weeks) due to carrier claim coordinationOut of Warranty: 2-3 days quote + payment + 1-2 weeks processing + 5-7 days delivery = 2-4 weeks total<h3 id="need-help">Need Help?</h3>Throughout the warranty claim process, CENTR support is available:Email: service@centr.com Phone: 714-738-1729 Hours: Monday-Friday, business hours (Pacific Time)Don&apos;t hesitate to reach out with questions about your claim status, installation help, or any concerns during the process.

What happens after I submit a warranty claim?

Warranty follows purchase location. Equipment purchased internationally may have coverage, but replacement parts ship to U.S. addresses only. Contact support to verify international warranty status.

<h3 id="quick-answer">Quick Answer</h3>Warranty coverage depends on where you purchased the equipment. Equipment bought through CENTR.com, Costco, Walmart, or authorized U.S. dealers has standard warranty coverage. However, replacement parts ship to U.S. addresses only. International purchases may have warranty coverage, but you&apos;ll need to contact support at service@centr.com with your serial number to verify terms and shipping options.<h3 id="us-purchases-standard-warranty-applies">U.S. Purchases (Standard Warranty Applies)</h3>If you purchased equipment in the United States, standard warranty coverage applies:<ul><li>1-year parts warranty from purchase date</li><li>2-year free shipping benefit (free parts + free shipping within 2 years)</li><li>Replacement parts ship to U.S. addresses</li><li>Standard claim process applies</li></ul>U.S. purchase locations include:<ul><li>CENTR.com (direct purchase)</li><li>Costco U.S. stores and Costco.com</li><li>Walmart U.S. stores and Walmart.com</li><li>Authorized U.S. dealers</li></ul><h3 id="international-purchases-verification-required">International Purchases (Verification Required)</h3>If you purchased equipment outside the United States, warranty coverage must be verified:To verify international warranty:<ol><li>Locate serial number on your equipment</li><li>Email service@centr.com with:<ul><li>Serial number</li><li>Purchase location (country, retailer)</li><li>Purchase date or approximate date</li><li>Proof of purchase if available</li></ul></li><li>Support will look up warranty terms specific to your purchase</li></ol>Why verification is needed: International equipment may be sold through different distributors with varying warranty terms. CENTR must verify coverage based on purchase channel and location.<h3 id="shipping-restrictions-for-replacement-parts">Shipping Restrictions for Replacement Parts</h3>Important limitation: CENTR ships replacement parts to U.S. addresses only.This means:<ul><li>Even if warranty covers your international purchase, parts ship to U.S. addresses</li><li>International shipping of warranty parts is not currently offered</li><li>You would need a U.S. shipping address to receive parts</li></ul>Possible solutions:<ul><li>Ship to U.S. friend/family member who can forward</li><li>Ship to U.S. mail forwarding service</li><li>Contact international distributor if purchased through authorized channel</li></ul><h3 id="international-distributor-coverage">International Distributor Coverage</h3>If you purchased from an international CENTR distributor or dealer, they may provide warranty service in your region.Contact your local distributor for:<ul><li>Warranty terms specific to your region</li><li>Local warranty claim process</li><li>Replacement parts availability in your country</li><li>Installation or service options</li></ul>International distributors may have different warranty policies than U.S. direct purchases.<h3 id="military-apofpo-addresses">Military APO/FPO Addresses</h3>U.S. military APO/FPO addresses are considered U.S. shipping addresses.If you&apos;re U.S. military stationed overseas:<ul><li>Standard U.S. warranty applies</li><li>Parts can ship to APO/FPO addresses</li><li>Same warranty claim process</li><li>Include APO/FPO address in claim</li></ul><h3 id="equipment-moved-internationally-after-purchase">Equipment Moved Internationally After Purchase</h3>If you purchased equipment in the U.S. and later moved internationally:<ul><li>Warranty still valid based on original U.S. purchase date</li><li>Shipping limitation applies: Parts still only ship to U.S. addresses</li><li>Serial number verifies: Original purchase location and warranty terms</li></ul>You would need to arrange U.S. shipping address for warranty parts.<h3 id="contact-for-international-warranty-questions">Contact for International Warranty Questions</h3>For any questions about international warranty coverage:Email: service@centr.com Subject: &quot;International Warranty Verification&quot; Include: Serial number, purchase location, purchase dateSupport will research your specific situation and provide guidance on coverage and options available.

Does the warranty cover international purchases?

Warranty is based on original purchase date, not when you bought it used. Serial number can verify if still within warranty period. Parts available for purchase even if warranty expired.

<h3 id="quick-answer">Quick Answer</h3>If you purchased used or refurbished CENTR equipment, warranty coverage is based on the original purchase date, not your purchase date. Your equipment may still be within the 1-year warranty period if the original purchase was recent. Contact support at service@centr.com with your serial number to verify warranty status. Even if warranty has expired, replacement parts are available for purchase.<h3 id="how-warranty-works-for-used-equipment">How Warranty Works for Used Equipment</h3>CENTR warranty is tied to the equipment itself based on original purchase date, not ownership.Key principle: Warranty follows the original purchase date from when the equipment was first sold, regardless of how many times it&apos;s been resold.Example:<ul><li>Original owner purchased: January 1, 2025</li><li>You purchased used: October 1, 2025 (10 months later)</li><li>Warranty status: Still has 2 months left in 1-year warranty (expires January 1, 2026)</li><li>You&apos;re covered for warranty claims until January 1, 2026</li></ul><h3 id="verifying-warranty-status-for-used-equipment">Verifying Warranty Status for Used Equipment</h3>To determine if your used equipment is still under warranty:<ol><li>Locate the serial number on your equipment (sticker on main frame or base)</li><li>Email service@centr.com with:<ul><li>Serial number</li><li>Approximate purchase date (when YOU bought it)</li><li>Where you purchased (Craigslist, Facebook Marketplace, estate sale, etc.)</li><li>Any documentation from seller if available</li></ul></li><li>Support looks up serial number to determine manufacturing date and original purchase information</li><li>Warranty status confirmed: Support tells you if equipment is within 1-year warranty period</li></ol>What serial number reveals:<ul><li>Manufacturing date (encoded in serial number)</li><li>Equipment model and specifications</li><li>Sometimes original purchase date (if sold directly through CENTR)</li></ul><h3 id="if-still-within-warranty-period">If Still Within Warranty Period</h3>If your used equipment is less than 1 year from original purchase date, you&apos;re covered:<ul><li>Full warranty coverage for manufacturing defects</li><li>Free replacement parts (shipping free or $15-$20 depending on how close to 2-year mark)</li><li>Standard claim process applies</li><li>Same coverage as original owner</li></ul>Required information for claims:<ul><li>Serial number (required)</li><li>Photos of damaged/defective part (required)</li><li>Model/product name</li><li>Your shipping address</li><li>Proof of original purchase (not required but helpful)</li></ul><h3 id="if-warranty-has-expired">If Warranty Has Expired</h3>If your used equipment is over 1 year from original purchase, warranty coverage has expired:<ul><li>Parts still available for purchase</li><li>Same quality parts as warranty replacements</li><li>Standard pricing: Cables $20-$40, straps $20, hardware $6-$20, seats/pads $60</li><li>Shipping: $15-$20 additional</li><li>Support helps identify correct parts needed</li></ul>Out-of-warranty process:<ol><li>Contact service@centr.com with serial number and part needed</li><li>Support identifies part and provides pricing</li><li>Secure payment link sent within 2-3 business days</li><li>Parts ship 1-2 weeks after payment</li><li>Standard delivery 5-7 business days</li></ol><h3 id="refurbished-equipment">Refurbished Equipment</h3>CENTR-refurbished equipment: If refurbished and sold by CENTR directly, comes with warranty information at time of sale. Check your purchase documentation.Third-party refurbished: If refurbished by someone other than CENTR (dealer, reseller, etc.), warranty depends on refurbisher&apos;s terms. CENTR warranty still based on original manufacturing date.To verify: Serial number lookup with service@centr.com determines warranty status regardless of refurbishment.<h3 id="private-sales-craigslist-facebook-marketplace-etc">Private Sales (Craigslist, Facebook Marketplace, Etc.)</h3>Equipment purchased from previous owner in private sale:Warranty transfer: Yes - warranty follows equipment, not ownerVerification: Serial number required - previous owner&apos;s receipt helpful but not requiredCoverage: If within original 1-year period, full warranty appliesCommon scenario:<ul><li>Seller bought 6 months ago, selling because moving = 6 months warranty remaining for you</li><li>Seller bought 2 years ago = Out of warranty, but parts available for purchase</li></ul><h3 id="estate-sales-and-auctions">Estate Sales and Auctions</h3>Equipment from estate sales, liquidations, or auctions:<ul><li>Unknown purchase date: Serial number lookup determines warranty status</li><li>Manufacturing date helps: If equipment appears relatively new, worth checking warranty</li><li>No documentation: Not a problem - serial number is key</li></ul>Contact support with serial number to verify warranty eligibility.<h3 id="what-if-you-cant-verify-warranty-status">What If You Can&apos;t Verify Warranty Status?</h3>Sometimes serial number or manufacturing date can&apos;t definitively determine warranty status:In these cases:<ul><li>Support does their best to verify from available information</li><li>May require photos of equipment condition to assess age</li><li>If cannot verify = Treated as out-of-warranty</li><li>Parts purchase option still available</li></ul>You&apos;re never stuck - even without warranty verification, you can purchase parts.<h3 id="benefits-of-centr-parts-support-for-used-equipment">Benefits of CENTR Parts Support for Used Equipment</h3>Even if your used equipment is out of warranty, CENTR continues to support it:<ul><li>All parts available: CENTR maintains parts for all equipment models, even discontinued ones</li><li>Expert identification: Support helps identify correct parts from photos/description</li><li>Genuine OEM parts: Same quality as original equipment, not third-party substitutes</li><li>Long-term support: Many customers maintain CENTR equipment for 5-10+ years with replacement parts</li></ul><h3 id="should-you-buy-used-centr-equipment">Should You Buy Used CENTR Equipment?</h3>From a warranty and parts perspective:Advantages:<ul><li>May still have warranty coverage remaining</li><li>Parts readily available even after warranty</li><li>Support helps regardless of purchase channel</li><li>Quality equipment that lasts with maintenance</li></ul>Considerations:<ul><li>Verify warranty status before purchasing if important to you</li><li>Ask seller for serial number to check warranty before buying</li><li>Factor in potential parts replacement costs if out of warranty</li><li>Inspect equipment condition before purchase</li></ul><h3 id="asking-seller-for-warranty-information">Asking Seller for Warranty Information</h3>Before purchasing used equipment, consider asking seller:<ul><li>When did you purchase this equipment? (determines warranty remaining)</li><li>Do you have original receipt/proof of purchase?</li><li>What is the serial number? (you can verify warranty with CENTR before buying)</li><li>Any parts already replaced?</li><li>Why are you selling? (reveals usage/condition information)</li></ul><h3 id="serial-number-lookup-before-buying">Serial Number Lookup Before Buying</h3>Before purchasing used equipment, you can verify warranty status:<ol><li>Ask seller for serial number</li><li>Email service@centr.com: &quot;Considering purchasing used [model]. Serial number: [number]. Can you verify warranty status?&quot;</li><li>Support provides warranty information</li><li>Make informed purchase decision</li></ol>This helps you know if you&apos;re getting warranty coverage or need to budget for potential parts.<h3 id="contact-for-used-equipment-verification">Contact for Used Equipment Verification</h3>To verify warranty status for used or refurbished equipment:Email: service@centr.com Subject: &quot;Used Equipment Warranty Verification&quot; Include: Serial number, approximate when you purchased, where you purchased fromSupport will research your equipment and provide warranty status and parts availability information.

What if I bought used or refurbished equipment?

Registration is optional but recommended. Your warranty is active from purchase date whether you register or not, but registration helps CENTR track your equipment and may speed up warranty claims.

<h3 id="quick-answer">Quick Answer</h3>No, registration is not required for warranty coverage. Your warranty is automatically active from your purchase date whether you register or not. However, CENTR offers optional warranty registration at https://shop.centr.com/pages/warranty-registration which can help track your equipment and may speed up warranty claims if issues arise.<h3 id="warranty-coverage-without-registration">Warranty Coverage Without Registration</h3>Your CENTR equipment warranty is active from the moment you purchase it, regardless of registration:<ul><li>1-year parts warranty starts on purchase date automatically</li><li>2-year free shipping benefit applies based on purchase date</li><li>No registration required to activate coverage</li><li>Serial number and proof of purchase are sufficient for warranty claims</li></ul>What this means: You don&apos;t need to worry about missing a registration deadline or having your warranty voided for not registering. Your warranty exists whether you register or not.<h3 id="benefits-of-optional-registration">Benefits of Optional Registration</h3>While not required, registering your warranty offers several advantages:Faster Warranty Claims:<ul><li>CENTR already has your purchase information on file</li><li>No need to search for receipts when filing claims</li><li>Verification can happen more quickly</li><li>Streamlines the claim process</li></ul>Equipment Tracking:<ul><li>CENTR has record of your specific equipment model and serial number</li><li>Easier to identify correct replacement parts</li><li>Helpful if you purchase multiple pieces of equipment</li></ul>Product Updates:<ul><li>May receive notifications about product recalls if applicable</li><li>Updates about maintenance recommendations for your specific model</li><li>Information about compatible accessories or upgrades</li></ul>Peace of Mind:<ul><li>Confirmation that your warranty is on file</li><li>One less document to keep track of (receipt still recommended though)</li><li>Quick reference for warranty expiration date</li></ul><h3 id="how-warranty-works-if-you-dont-register">How Warranty Works If You Don&apos;t Register</h3>If you choose not to register, your warranty still works normally:When filing a warranty claim without registration:<ol><li>Contact service@centr.com with photos of the issue</li><li>Provide: serial number, purchase date, proof of purchase</li><li>Support verifies warranty status using your information</li><li>Claim processed normally (1-2 business days verification)</li><li>Parts ship within 1-2 weeks</li></ol>The only difference is the verification step may take slightly longer without pre-registered information.<h3 id="what-you-should-keep-registered-or-not">What You Should Keep (Registered or Not)</h3>Whether you register or not, keep these items:1. Proof of Purchase<ul><li>Order confirmation email</li><li>Purchase receipt</li><li>Invoice from dealer</li><li>Credit card statement showing purchase</li></ul>Why: Proves purchase date for warranty period verification2. Serial Number Location<ul><li>Know where serial number is on your equipment (sticker on main frame/base)</li><li>Format typically: 4-XX-XX-XXXXXX</li><li>Take photo of serial number label for your records</li></ul>Why: Required for all warranty claims and part identification3. Registration Confirmation (If You Register)<ul><li>Save confirmation email from CENTR after registration</li><li>Note any registration number provided</li></ul>Why: Confirms registration was successful<h3 id="registration-recommendations">Registration Recommendations</h3>We recommend registering if:<ul><li>You want the fastest possible warranty claim process</li><li>You&apos;ve purchased multiple pieces of CENTR equipment</li><li>You tend to lose receipts or purchase confirmations</li><li>You want CENTR to have your information on file</li><li>You&apos;re purchasing expensive equipment (FT2, M5 series, etc.)</li></ul>Registration may be less important if:<ul><li>You&apos;re very organized with receipts and documentation</li><li>You have a single piece of equipment that&apos;s easy to track</li><li>You prefer minimal data sharing</li><li>You purchased very recently and receipt is readily available</li></ul><h3 id="when-to-register">When to Register</h3>There is no deadline for warranty registration with CENTR.Ideal timing:<ul><li>Best: Right after delivery while information is fresh</li><li>Still good: Anytime within the 1-year warranty period</li><li>Late but okay: Even after warranty expires (helps with parts ordering later)</li></ul>Unlike some companies that require registration within 30-90 days, CENTR does not have a registration deadline. You can register weeks or months after purchase without affecting warranty coverage.<h3 id="third-party-purchases-costco-walmart-dealers">Third-Party Purchases (Costco, Walmart, Dealers)</h3>Registration is still optional for third-party purchases:Costco/Walmart:<ul><li>Registration helps but Costco/Walmart receipt also verifies warranty</li><li>CENTR can verify through retailer vendor portals</li><li>Register if you want CENTR to have direct record</li></ul>Authorized Dealers:<ul><li>Dealer may register on your behalf (ask when purchasing)</li><li>You can also register directly with CENTR</li><li>Dealer invoice serves as proof of purchase</li></ul><h3 id="what-if-i-lose-my-receipt-but-didnt-register">What If I Lose My Receipt But Didn&apos;t Register?</h3>If you didn&apos;t register and lost your proof of purchase:<ul><li>Serial number lookup: Support can often verify manufacturing date from serial number</li><li>CENTR.com purchases: May be in CENTR&apos;s order system even without registration</li><li>Approximate date: Combined with serial number may be sufficient</li></ul>While registration would make this easier, it&apos;s not catastrophic if you didn&apos;t register and lost documentation. Support works with you to verify warranty status.<h3 id="registration-vs-warranty-claim">Registration vs. Warranty Claim</h3>Important distinction:Registration: Optional one-time submission of your product and purchase information (done once after purchase)Warranty Claim: Required process when you need a replacement part (done when you have an issue)Don&apos;t confuse the two - you always need to file a warranty claim when you have an issue, but registration beforehand is optional.<h3 id="how-to-decide">How to Decide</h3>Ask yourself:<ul><li>Do I want the fastest warranty process if I need it? &#x2192; Register</li><li>Am I likely to lose my receipt? &#x2192; Register</li><li>Do I have multiple CENTR products? &#x2192; Register</li><li>Am I very organized with documents? &#x2192; Registration optional</li><li>Do I prefer minimal data sharing? &#x2192; Registration optional</li></ul><h3 id="questions-about-registration-or-warranty">Questions About Registration or Warranty?</h3>For questions about warranty registration or coverage:Email: service@centr.com Phone: 714-738-1729 Registration page: https://shop.centr.com/pages/warranty-registration Hours: Monday-Friday, business hours (Pacific Time)Whether you choose to register or not, your warranty is active and CENTR support will help you with any warranty claims needed.

Equipment Warranty