Does the warranty cover international purchases?Updated a month ago
Quick Answer
Warranty coverage depends on where you purchased the equipment. Equipment bought through CENTR.com, Costco, Walmart, or authorized U.S. dealers has standard warranty coverage. However, replacement parts ship to U.S. addresses only. International purchases may have warranty coverage, but you'll need to contact support at [email protected] with your serial number to verify terms and shipping options.
U.S. Purchases (Standard Warranty Applies)
If you purchased equipment in the United States, standard warranty coverage applies:
- 1-year parts warranty from purchase date
- 2-year free shipping benefit (free parts + free shipping within 2 years)
- Replacement parts ship to U.S. addresses
- Standard claim process applies
U.S. purchase locations include:
- CENTR.com (direct purchase)
- Costco U.S. stores and Costco.com
- Walmart U.S. stores and Walmart.com
- Authorized U.S. dealers
International Purchases (Verification Required)
If you purchased equipment outside the United States, warranty coverage must be verified:
To verify international warranty:
- Locate serial number on your equipment
- Email [email protected] with:
- Serial number
- Purchase location (country, retailer)
- Purchase date or approximate date
- Proof of purchase if available
- Support will look up warranty terms specific to your purchase
Why verification is needed: International equipment may be sold through different distributors with varying warranty terms. CENTR must verify coverage based on purchase channel and location.
Shipping Restrictions for Replacement Parts
Important limitation: CENTR ships replacement parts to U.S. addresses only.
This means:
- Even if warranty covers your international purchase, parts ship to U.S. addresses
- International shipping of warranty parts is not currently offered
- You would need a U.S. shipping address to receive parts
Possible solutions:
- Ship to U.S. friend/family member who can forward
- Ship to U.S. mail forwarding service
- Contact international distributor if purchased through authorized channel
International Distributor Coverage
If you purchased from an international CENTR distributor or dealer, they may provide warranty service in your region.
Contact your local distributor for:
- Warranty terms specific to your region
- Local warranty claim process
- Replacement parts availability in your country
- Installation or service options
International distributors may have different warranty policies than U.S. direct purchases.
Military APO/FPO Addresses
U.S. military APO/FPO addresses are considered U.S. shipping addresses.
If you're U.S. military stationed overseas:
- Standard U.S. warranty applies
- Parts can ship to APO/FPO addresses
- Same warranty claim process
- Include APO/FPO address in claim
Equipment Moved Internationally After Purchase
If you purchased equipment in the U.S. and later moved internationally:
- Warranty still valid based on original U.S. purchase date
- Shipping limitation applies: Parts still only ship to U.S. addresses
- Serial number verifies: Original purchase location and warranty terms
You would need to arrange U.S. shipping address for warranty parts.
Contact for International Warranty Questions
For any questions about international warranty coverage:
Email: [email protected]
Subject: "International Warranty Verification"
Include: Serial number, purchase location, purchase date
Support will research your specific situation and provide guidance on coverage and options available.