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Do I need to register my equipment for warranty coverage?Updated a month ago

Quick Answer

No, registration is not required for warranty coverage. Your warranty is automatically active from your purchase date whether you register or not. However, CENTR offers optional warranty registration at https://shop.centr.com/pages/warranty-registration which can help track your equipment and may speed up warranty claims if issues arise.

Warranty Coverage Without Registration

Your CENTR equipment warranty is active from the moment you purchase it, regardless of registration:

  • 1-year parts warranty starts on purchase date automatically
  • 2-year free shipping benefit applies based on purchase date
  • No registration required to activate coverage
  • Serial number and proof of purchase are sufficient for warranty claims

What this means: You don't need to worry about missing a registration deadline or having your warranty voided for not registering. Your warranty exists whether you register or not.

Benefits of Optional Registration

While not required, registering your warranty offers several advantages:

Faster Warranty Claims:

  • CENTR already has your purchase information on file
  • No need to search for receipts when filing claims
  • Verification can happen more quickly
  • Streamlines the claim process

Equipment Tracking:

  • CENTR has record of your specific equipment model and serial number
  • Easier to identify correct replacement parts
  • Helpful if you purchase multiple pieces of equipment

Product Updates:

  • May receive notifications about product recalls if applicable
  • Updates about maintenance recommendations for your specific model
  • Information about compatible accessories or upgrades

Peace of Mind:

  • Confirmation that your warranty is on file
  • One less document to keep track of (receipt still recommended though)
  • Quick reference for warranty expiration date

How Warranty Works If You Don't Register

If you choose not to register, your warranty still works normally:

When filing a warranty claim without registration:

  1. Contact [email protected] with photos of the issue
  2. Provide: serial number, purchase date, proof of purchase
  3. Support verifies warranty status using your information
  4. Claim processed normally (1-2 business days verification)
  5. Parts ship within 1-2 weeks

The only difference is the verification step may take slightly longer without pre-registered information.

What You Should Keep (Registered or Not)

Whether you register or not, keep these items:

1. Proof of Purchase

  • Order confirmation email
  • Purchase receipt
  • Invoice from dealer
  • Credit card statement showing purchase

Why: Proves purchase date for warranty period verification

2. Serial Number Location

  • Know where serial number is on your equipment (sticker on main frame/base)
  • Format typically: 4-XX-XX-XXXXXX
  • Take photo of serial number label for your records

Why: Required for all warranty claims and part identification

3. Registration Confirmation (If You Register)

  • Save confirmation email from CENTR after registration
  • Note any registration number provided

Why: Confirms registration was successful

Registration Recommendations

We recommend registering if:

  • You want the fastest possible warranty claim process
  • You've purchased multiple pieces of CENTR equipment
  • You tend to lose receipts or purchase confirmations
  • You want CENTR to have your information on file
  • You're purchasing expensive equipment (FT2, M5 series, etc.)

Registration may be less important if:

  • You're very organized with receipts and documentation
  • You have a single piece of equipment that's easy to track
  • You prefer minimal data sharing
  • You purchased very recently and receipt is readily available

When to Register

There is no deadline for warranty registration with CENTR.

Ideal timing:

  • Best: Right after delivery while information is fresh
  • Still good: Anytime within the 1-year warranty period
  • Late but okay: Even after warranty expires (helps with parts ordering later)

Unlike some companies that require registration within 30-90 days, CENTR does not have a registration deadline. You can register weeks or months after purchase without affecting warranty coverage.

Third-Party Purchases (Costco, Walmart, Dealers)

Registration is still optional for third-party purchases:

Costco/Walmart:

  • Registration helps but Costco/Walmart receipt also verifies warranty
  • CENTR can verify through retailer vendor portals
  • Register if you want CENTR to have direct record

Authorized Dealers:

  • Dealer may register on your behalf (ask when purchasing)
  • You can also register directly with CENTR
  • Dealer invoice serves as proof of purchase

What If I Lose My Receipt But Didn't Register?

If you didn't register and lost your proof of purchase:

  • Serial number lookup: Support can often verify manufacturing date from serial number
  • CENTR.com purchases: May be in CENTR's order system even without registration
  • Approximate date: Combined with serial number may be sufficient

While registration would make this easier, it's not catastrophic if you didn't register and lost documentation. Support works with you to verify warranty status.

Registration vs. Warranty Claim

Important distinction:

Registration: Optional one-time submission of your product and purchase information (done once after purchase)

Warranty Claim: Required process when you need a replacement part (done when you have an issue)

Don't confuse the two - you always need to file a warranty claim when you have an issue, but registration beforehand is optional.

How to Decide

Ask yourself:

  • Do I want the fastest warranty process if I need it? → Register
  • Am I likely to lose my receipt? → Register
  • Do I have multiple CENTR products? → Register
  • Am I very organized with documents? → Registration optional
  • Do I prefer minimal data sharing? → Registration optional

Questions About Registration or Warranty?

For questions about warranty registration or coverage:

Email: [email protected]
Phone: 714-738-1729
Registration page: https://shop.centr.com/pages/warranty-registration
Hours: Monday-Friday, business hours (Pacific Time)

Whether you choose to register or not, your warranty is active and CENTR support will help you with any warranty claims needed.

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