What is NOT covered under the warranty?Updated a month ago

Quick Answer

CENTR's warranty does not cover normal wear and tear, misuse or abuse, lost or stolen parts, cosmetic damage, or modifications. Equipment wearing out naturally over time (like cables after 2+ years of use), damage from accidents or improper use, parts you've lost, and purely cosmetic issues are not warranty issues. However, you can still purchase replacement parts for these situations.

Normal Wear and Tear (Not Covered)

The warranty is designed for defects, not for parts wearing out from regular use over time. Normal wear and tear is expected with fitness equipment.

Examples of Normal Wear (Not Covered):

• Cables wearing gradually: Cables that wear out after 2+ years of regular use are operating within their expected lifespan
• Foam compression: Padding and foam naturally compress over months and years of use
• Surface scratches: Minor scratches, scuffs, or marks that don't affect function or safety
• Grip wear: Handles or grips showing wear patterns from regular use
• Paint or finish wear: Gradual wearing of paint or protective coatings from use
• Equipment aging: Parts that gradually age and show signs of use over time

Why this matters: A cable that breaks after 3 months is likely a defect (covered). A cable that gradually frays after 3 years of heavy use is normal wear (not covered). The difference is timing and cause - defects appear quickly, wear happens gradually.

What you can do: Replacement parts are available for purchase even when wear is normal. Cables typically cost $20-$40, and you're maintaining equipment you know works well.

Misuse, Abuse, or Accidents (Not Covered)

Damage caused by using equipment improperly, beyond its limits, or from accidents is not covered by warranty.

Examples of Misuse (Not Covered):

• Exceeding weight limits: Loading more weight than equipment is rated for
• Improper use: Using equipment in ways not intended (e.g., using smith machine as a pull-up bar if not designed for that)
• Drops and impacts: Dropping weights improperly or impacts that damage parts
• Modifications: Cutting, welding, drilling, or modifying equipment in any way
• Unauthorized repairs: Attempting repairs or replacements that cause additional damage
• Outdoor use: Using indoor equipment outdoors (unless specifically rated for outdoor use) - rain, sun, and temperature changes can damage equipment
• Environmental damage: Damage from water, humidity, extreme temperatures, or corrosive environments

Common scenarios that are NOT covered:

• Cable snaps after regularly loading beyond machine's weight capacity
• Bench pad tears after being jumped on repeatedly
• Frame damage from equipment being dropped or tipping over
• Rust or corrosion from storing equipment in damp garage or outdoors
• Parts breaking during disassembly/reassembly when forcing connections

What you can do: Review equipment weight limits and usage instructions in your manual (available at https://inspirefitness.com/pages/product-manuals-and-videos). If damage occurred from misuse, replacement parts can still be purchased to get your equipment working again.

Lost or Stolen Parts (Not Covered)

Parts that go missing after delivery are not covered under warranty, even if you're still within the warranty period.

Examples of Lost Parts (Not Covered):

• Parts lost after unpacking: Small hardware or components misplaced during or after assembly
• Relocation losses: Parts removed during a move and subsequently lost
• Stolen parts: Equipment or parts stolen after delivery
• Lent parts: Parts borrowed to someone else and not returned
• Discarded parts: Parts accidentally thrown away with packaging

Important distinction:

• NOT covered: You assembled your equipment, later lost a handle during a move = Lost part (not covered)
• Covered: You opened the box and the handle was never in the package = Missing part from delivery (covered if reported within 30 days)

What you can do: Contact [email protected] with your model number and description of the lost part. Support can identify the part number and provide pricing for replacement. Most small parts cost $6-$20 plus shipping.

Cosmetic Damage (Not Covered)

Purely cosmetic issues that don't affect the safety, function, or performance of your equipment are not covered.

Examples of Cosmetic Damage (Not Covered):

• Minor scratches: Small scratches or scuffs on frame or components that don't affect use
• Paint chips: Small chips in paint or powder coating that don't expose metal to rust
• Dents: Minor dents that don't affect structural integrity or movement
• Color fading: Gradual fading from sun exposure or age
• Aesthetic wear: Equipment looking used but functioning perfectly
• Stickers or labels: Warning labels or branding stickers peeling or fading

When cosmetic damage IS covered:

• Scratch or chip exposes metal creating rust that spreads and weakens structure = Affects function, may be covered
• Dent in frame causes cable to rub or bind = Affects function, may be covered
• Paint damage occurs during shipping = Shipping damage, report within 7 days

The key question: Does the cosmetic issue affect safety, function, or performance? If no, it's not covered. If yes, contact support with photos for evaluation.

Second-Hand or Used Equipment (Limited Coverage)

Equipment purchased used, secondhand, or through non-authorized channels may not be covered under warranty.

Secondhand Purchase Scenarios:

• Private sales: Equipment purchased from previous owner (Craigslist, Facebook Marketplace, etc.)
• Estate sales or auctions: Equipment from liquidations or estate sales
• Refurbished units: Equipment refurbished and resold by third parties (not CENTR)
• Unauthorized resellers: Equipment sold by non-authorized dealers or retailers

How warranty works for secondhand equipment:

Warranty is based on the original purchase date, not your purchase date. If the equipment is still within the original 1-year warranty period from when it was first purchased, coverage may apply.

To verify coverage:

1. Locate the serial number on your equipment
2. Contact [email protected] with the serial number
3. Support will look up the manufacturing date and determine if warranty period is still active
4. If within warranty: Follow standard warranty claim process
5. If outside warranty: Parts available for purchase

What you can do: Even if warranty doesn't apply, you can still get parts and support. CENTR supports all equipment with replacement parts availability, regardless of how you acquired it.

Modifications and Unauthorized Repairs (Not Covered)

Any modifications or unauthorized repairs void warranty coverage and any resulting damage is not covered.

Examples of Modifications (Not Covered):

• Drilling or cutting: Adding holes, cutting parts, or modifying structure
• Welding: Welding additional parts or repairing breaks by welding
• Non-OEM parts: Installing third-party parts not designed for your equipment
• Cable modifications: Shortening or lengthening cables, or using non-original cables
• Electronic modifications: Modifying or bypassing electronic components or safety features
• Weight stack modifications: Adding non-original weight plates or modifying weight stacks

Why this matters: Modifications can create safety hazards and affect how equipment performs. If damage occurs due to a modification, warranty won't cover it.

What you should do instead: If you need a specific part or function, contact CENTR support first. They may have an authorized accessory or part that provides what you need without voiding warranty.

Consumable Parts and Accessories (Limited Coverage)

Some parts are considered consumable and have limited or no warranty coverage beyond defects discovered immediately.

Examples of Consumable Parts:

• Grips and grip tape: Expected to wear and need replacement
• Resistance bands: Stretch and wear over time with use
• Foam rollers: Foam compresses and breaks down with use
• Straps: Fabric wears from friction and use

If these arrive defective, they're covered. If they wear out after months of use, that's normal consumption and not covered.

Damage from Improper Assembly (Not Covered)

Damage that occurs because equipment was assembled incorrectly is not covered.

Examples:

• Cables installed incorrectly causing them to rub and fray
• Bolts over-tightened causing cracks or stripping
• Parts forced together during assembly causing damage
• Equipment used before assembly is complete causing stress on parts

How to avoid this:

• Follow assembly instructions carefully (available at https://inspirefitness.com/pages/product-manuals-and-videos)
• Don't force parts - if something doesn't fit easily, double-check the instructions
• Contact support if you're unsure about assembly steps - they can guide you
• Complete full assembly before using equipment

If you do damage parts during assembly, replacement parts can be purchased.

Water Damage and Electronics (Not Covered)

For equipment with electronic components (treadmills, displays, consoles), water damage voids warranty coverage.

Not covered:

• Console damaged by spilled water or drinks
• Electronics exposed to rain or moisture
• Internal corrosion from humid environments
• Short circuits from liquid contact

How to protect electronics:

• Use water bottles with secure lids
• Keep drinks away from console areas
• Wipe up sweat and moisture promptly
• Store equipment in climate-controlled spaces when possible
• Use equipment indoors only (unless rated for outdoor use)

Repeated Claims for Same Part (Case-by-Case)

If the same part breaks multiple times, warranty coverage may be reviewed on a case-by-case basis.

What happens:

1. First claim: Processed normally under warranty
2. Second claim for same part: Processed, but support reviews usage to identify cause
3. Third claim for same part: Escalated to manager for review before approval

Why this happens: Repeated failures may indicate misuse, exceeding weight limits, or improper installation rather than defects. CENTR tracks replacement history by serial number to identify patterns.

What you should do: Always disclose if you've had the same part replaced before. Support will help identify if there's an installation issue or usage factor causing repeated failures.

Commercial or Heavy Use (Limited Coverage)

Residential warranty is designed for home use. Heavy commercial use may accelerate wear beyond warranty coverage.

Examples:

• Equipment used in commercial gym with 50+ users per day
• Personal training studio using equipment 8-12 hours daily
• Corporate fitness center with high usage volume

If you're using equipment commercially, verify you have commercial warranty coverage (not residential). Commercial warranties have different terms. Contact [email protected] to verify your warranty type.

Still Need Parts?

Even if your situation isn't covered under warranty, you can still get genuine CENTR replacement parts:

• Parts available: All parts for all equipment models
• Reasonable pricing: Most parts $20-$60, small hardware $6-$20
• Same quality: Genuine parts, same as warranty replacements
• Easy ordering: Email [email protected] with model and part needed
• Fast support: Support helps identify correct part and provides quote

Many situations that aren't covered under warranty are completely normal - it just means you've used your equipment well and it's time for maintenance parts.

Questions About Coverage?

Not sure if your situation is covered or not? Contact CENTR support:

Email: [email protected] (include photos of the issue)
Phone: 714-738-1729 (Monday-Friday, business hours Pacific Time)

Send photos of your issue and describe what happened. Support will review and let you know if it's a covered warranty issue or if parts need to be purchased. Either way, they'll help you get the parts you need.