What warranty coverage does CENTR fitness equipment have?Updated a month ago

Quick Answer

CENTR fitness equipment comes with a 1-year manufacturer warranty covering parts for manufacturing defects and quality issues when used residentially. As a special courtesy, purchases within 2 years receive free replacement parts with free shipping. The warranty covers broken cables, defective straps, malfunctioning components, missing parts from delivery, and shipping damage.

Warranty Duration and Benefits

Residential Use Warranty:

• Standard warranty period: 1 year from purchase date for home/residential use
• Within 2 years of purchase: Free replacement part + free shipping (special courtesy benefit)
• 1-2 years from purchase: Free replacement part, customer pays shipping only ($15-$20)
• Over 1 year: Out of warranty, but parts available for purchase

Commercial Use Warranty:

Warranty duration varies by product and purchase channel. Some commercial equipment (such as the M5.2) may include extended warranties up to 10 years for parts. Contact support at [email protected] with your serial number to verify commercial warranty terms. Commercial warranties typically require proof of purchase from an authorized commercial dealer.

What the Warranty Covers

Your warranty covers manufacturing defects and quality issues with equipment parts:

Parts Defects:

• Broken, frayed, or split cables
• Defective straps, handles, pulleys, and brackets
• Malfunctioning components (consoles, adjustment mechanisms)
• Missing O-rings, protective covers, and hardware
• Weight components with manufacturing defects

Missing Parts from Delivery:

• Parts missing from your original shipment (within 30 days of delivery)
• Incomplete assemblies discovered during setup
• Factory packaging errors

Shipping Damage:

• Equipment or parts damaged during original delivery
• Requires photos of both damaged package AND damaged contents
• Must report within 7 days of delivery for shipping carrier claims

What the Warranty Does NOT Cover

The warranty does not cover damage from normal use, accidents, or misuse:

Normal Wear and Tear:

• Cables wearing out over their expected lifespan (typically 2+ years with regular use)
• Padding or foam compression from normal use
• Surface scratches or scuffs that don't affect function
• Gradual equipment aging

Misuse, Abuse, or Accidents:

• Damage from improper use or exceeding weight limits
• Modifications or unauthorized repairs
• Damage from drops, impacts, or accidents
• Equipment used outdoors (unless rated for outdoor use)

Lost or Stolen Parts:

• Parts lost after delivery
• Parts removed and misplaced during relocation
• Theft

Cosmetic Damage (Non-Functional):

• Minor scratches, dents, or paint chips that don't affect safety or performance
• Color fading from sun exposure
• Aesthetic wear

Second-Hand Purchases:

• Equipment purchased used or secondhand (warranty may not transfer)
• Serial number verification may determine coverage
• Contact support to verify warranty status for secondhand equipment

Equipment Covered Under Warranty

The warranty applies to all CENTR fitness equipment including:

• FT Series: FT1, FT2 (Functional Trainer 2), FT2 with Smith Machine
• M Series: M2, M3, M5, M5.2 (Multi-Gym systems)
• Centr Home Gym: Centr 1, Centr 2, Centr 3 (all models), SF3.2
• Smith Machines & Benches: SCS Series, SCS202, CS2, CS3
• Specialty Equipment: CMG1.1, BL1-B, CR2.5 Rower
• Cardio: Runr-S Treadmill, T7 Treadmill
• Accessories: Recovery Kit, Walmart Workout Kit, VD6P Dumbbell Rack

Warranty vs. Return Policy

Warranty (Defects and Damage): The warranty covers manufacturing defects and damaged parts discovered after the return period. This is for equipment you want to keep but needs a replacement part.

Return Policy (Don't Want to Keep): If you're not satisfied with your equipment and want to return the entire product for a refund, that's covered under CENTR's return policy, not the warranty. Returns typically have a 30-day window from delivery.

The warranty is specifically for getting replacement parts for equipment you plan to continue using.

How Warranty Coverage Works

When you file a warranty claim, the CENTR support team will:

1. Verify your purchase date against the warranty period
2. Review photos of the damaged or defective part
3. Confirm the issue is covered under warranty terms
4. Determine if shipping is free (within 2 years) or customer-paid ($15-$20)
5. Process your replacement part order
6. Provide a confirmation number and estimated timeline

Most warranty claims for damaged or defective parts ship within 1-2 weeks after approval. Missing parts from delivery ship within 1-2 business days.

Proof of Purchase and Verification

To verify warranty coverage, you'll typically need:

• Purchase date or order confirmation
• Serial number (located on equipment frame)
• Photos of the damaged or defective part
• Model and product name

If you don't have proof of purchase, the serial number can often verify if your equipment is still within the warranty period. Contact support at [email protected] for verification.

After Warranty Expires

Even after your warranty expires, you can still purchase replacement parts directly from CENTR. Common pricing includes:

• Cables: $20-$40 each (varies by model)
• Straps: $20 each
• Handles: $20 each
• Seats/pads: $60 (varies by model)
• Small hardware: $6-$20

Shipping costs ($15-$20 typical) apply to out-of-warranty purchases.

Need Help with a Warranty Claim?

If you have damaged, broken, or missing parts and need to file a warranty claim, contact CENTR support:

Email: [email protected] (primary contact method)
Phone: 714-738-1729 (Monday-Friday, business hours Pacific Time)

Have your serial number, purchase date, and photos ready to expedite your claim.