What if I bought used or refurbished equipment?Updated a month ago

Quick Answer

If you purchased used or refurbished CENTR equipment, warranty coverage is based on the original purchase date, not your purchase date. Your equipment may still be within the 1-year warranty period if the original purchase was recent. Contact support at [email protected] with your serial number to verify warranty status. Even if warranty has expired, replacement parts are available for purchase.

How Warranty Works for Used Equipment

CENTR warranty is tied to the equipment itself based on original purchase date, not ownership.

Key principle: Warranty follows the original purchase date from when the equipment was first sold, regardless of how many times it's been resold.

Example:

• Original owner purchased: January 1, 2025
• You purchased used: October 1, 2025 (10 months later)
• Warranty status: Still has 2 months left in 1-year warranty (expires January 1, 2026)
• You're covered for warranty claims until January 1, 2026

Verifying Warranty Status for Used Equipment

To determine if your used equipment is still under warranty:

1. Locate the serial number on your equipment (sticker on main frame or base)
2. Email [email protected] with:
   • Serial number
   • Approximate purchase date (when YOU bought it)
   • Where you purchased (Craigslist, Facebook Marketplace, estate sale, etc.)
   • Any documentation from seller if available
3. Support looks up serial number to determine manufacturing date and original purchase information
4. Warranty status confirmed: Support tells you if equipment is within 1-year warranty period

What serial number reveals:

• Manufacturing date (encoded in serial number)
• Equipment model and specifications
• Sometimes original purchase date (if sold directly through CENTR)

If Still Within Warranty Period

If your used equipment is less than 1 year from original purchase date, you're covered:

• Full warranty coverage for manufacturing defects
• Free replacement parts (shipping free or $15-$20 depending on how close to 2-year mark)
• Standard claim process applies
• Same coverage as original owner

Required information for claims:

• Serial number (required)
• Photos of damaged/defective part (required)
• Model/product name
• Your shipping address
• Proof of original purchase (not required but helpful)

If Warranty Has Expired

If your used equipment is over 1 year from original purchase, warranty coverage has expired:

• Parts still available for purchase
• Same quality parts as warranty replacements
• Standard pricing: Cables $20-$40, straps $20, hardware $6-$20, seats/pads $60
• Shipping: $15-$20 additional
• Support helps identify correct parts needed

Out-of-warranty process:

1. Contact [email protected] with serial number and part needed
2. Support identifies part and provides pricing
3. Secure payment link sent within 2-3 business days
4. Parts ship 1-2 weeks after payment
5. Standard delivery 5-7 business days

Refurbished Equipment

CENTR-refurbished equipment: If refurbished and sold by CENTR directly, comes with warranty information at time of sale. Check your purchase documentation.

Third-party refurbished: If refurbished by someone other than CENTR (dealer, reseller, etc.), warranty depends on refurbisher's terms. CENTR warranty still based on original manufacturing date.

To verify: Serial number lookup with [email protected] determines warranty status regardless of refurbishment.

Private Sales (Craigslist, Facebook Marketplace, Etc.)

Equipment purchased from previous owner in private sale:

Warranty transfer: Yes - warranty follows equipment, not owner

Verification: Serial number required - previous owner's receipt helpful but not required

Coverage: If within original 1-year period, full warranty applies

Common scenario:

• Seller bought 6 months ago, selling because moving = 6 months warranty remaining for you
• Seller bought 2 years ago = Out of warranty, but parts available for purchase

Estate Sales and Auctions

Equipment from estate sales, liquidations, or auctions:

• Unknown purchase date: Serial number lookup determines warranty status
• Manufacturing date helps: If equipment appears relatively new, worth checking warranty
• No documentation: Not a problem - serial number is key

Contact support with serial number to verify warranty eligibility.

What If You Can't Verify Warranty Status?

Sometimes serial number or manufacturing date can't definitively determine warranty status:

In these cases:

• Support does their best to verify from available information
• May require photos of equipment condition to assess age
• If cannot verify = Treated as out-of-warranty
• Parts purchase option still available

You're never stuck - even without warranty verification, you can purchase parts.

Benefits of CENTR Parts Support for Used Equipment

Even if your used equipment is out of warranty, CENTR continues to support it:

• All parts available: CENTR maintains parts for all equipment models, even discontinued ones
• Expert identification: Support helps identify correct parts from photos/description
• Genuine OEM parts: Same quality as original equipment, not third-party substitutes
• Long-term support: Many customers maintain CENTR equipment for 5-10+ years with replacement parts

Should You Buy Used CENTR Equipment?

From a warranty and parts perspective:

Advantages:

• May still have warranty coverage remaining
• Parts readily available even after warranty
• Support helps regardless of purchase channel
• Quality equipment that lasts with maintenance

Considerations:

• Verify warranty status before purchasing if important to you
• Ask seller for serial number to check warranty before buying
• Factor in potential parts replacement costs if out of warranty
• Inspect equipment condition before purchase

Asking Seller for Warranty Information

Before purchasing used equipment, consider asking seller:

• When did you purchase this equipment? (determines warranty remaining)
• Do you have original receipt/proof of purchase?
• What is the serial number? (you can verify warranty with CENTR before buying)
• Any parts already replaced?
• Why are you selling? (reveals usage/condition information)

Serial Number Lookup Before Buying

Before purchasing used equipment, you can verify warranty status:

1. Ask seller for serial number
2. Email [email protected]: "Considering purchasing used [model]. Serial number: [number]. Can you verify warranty status?"
3. Support provides warranty information
4. Make informed purchase decision

This helps you know if you're getting warranty coverage or need to budget for potential parts.

Contact for Used Equipment Verification

To verify warranty status for used or refurbished equipment:

Email: [email protected]
Subject: "Used Equipment Warranty Verification"
Include: Serial number, approximate when you purchased, where you purchased from

Support will research your equipment and provide warranty status and parts availability information.