What is covered under the CENTR equipment warranty?Updated a month ago

Quick Answer

CENTR's equipment warranty covers manufacturing defects and quality issues with parts. This includes broken or defective cables, straps, handles, pulleys, brackets, components, and hardware. The warranty also covers parts missing from your original delivery and equipment damaged during shipping. You receive free replacement parts (shipping free within 2 years, or $15-$20 after 1 year).

Manufacturing Defects Covered

The warranty protects you against manufacturing defects - problems that exist due to how the equipment was made, not from normal use over time.

Manufacturing defects include:

• Parts that arrive already broken or defective
• Components that fail prematurely due to quality issues
• Materials that break down faster than expected with normal use
• Workmanship issues discovered during assembly or initial use
• Structural problems with parts that affect safety or function

If a part fails within the warranty period and the failure is due to how it was manufactured, you're covered for a free replacement.

Cable Defects and Damage

Cables are one of the most commonly replaced parts under warranty. The following cable issues are covered:

Covered Cable Problems:

• Broken cables: Cables that snap or break during normal use
• Frayed cables: Cables with visible fraying of the metal strands
• Split cables: Cables where the casing splits or separates
• Premature wear: Cables showing excessive wear within the warranty period that affects safety

Types of cables covered: Upper cables, lower cables, center stack cables, rear cables, leg extension cables, press arm cables, lat cables, and all other cable assemblies.

Note: Normal cable wear after 2+ years of regular use is typically not covered, as cables are expected to wear gradually over time. However, cables failing within the first year due to manufacturing issues are fully covered.

Straps, Handles, and Attachments

The warranty covers defects in all straps, handles, and attachment components:

Covered Issues:

• Defective straps: Resistance straps, weighted vest straps, or safety straps that tear or fail
• Broken handles: Cable handles or grip handles that crack or break
• Failed attachment points: Clips, hooks, or connectors that break or malfunction
• Strap hardware failure: Buckles, D-rings, or adjustment mechanisms that break

Whether it's a single cable handle or a complete weighted vest strap assembly, if it's defective or breaks due to manufacturing issues, it's covered.

Pulleys, Brackets, and Hardware

Mechanical components that fail due to defects are covered under warranty:

Covered Mechanical Parts:

• Pulleys and pulley wheels: Pulleys that seize, crack, or fail to rotate smoothly
• Brackets: Mounting brackets, L-brackets, or support brackets that crack or break
• O-rings and seals: Missing or defective O-rings and protective covers
• Bolts and fasteners: Hardware that strips, breaks, or fails during assembly
• Protective caps: End caps or protective covers that are missing or defective

The warranty ensures all the small components that hold your equipment together are covered if they're defective or missing from your delivery.

Pads, Seats, and Upholstery

Warranty covers defects in padded components and seating:

Covered Upholstery Issues:

• Manufacturing defects: Seams splitting, fabric tearing, or foam defects discovered within warranty period
• Seat assemblies: Seat adjustment handles, seat mounting, or seat support issues
• Bench pads: Bench padding with manufacturing defects affecting safety or use
• Preacher curl pads: Pads that are defective or improperly secured

Not covered: Normal compression of foam over time, minor scratches, or cosmetic wear from regular use are not warranty issues (see exclusions article for details).

Frame Components and Structural Parts

The warranty covers structural components that are defective or broken:

Covered Structural Issues:

• Weight bar assemblies: Weight bar mounting assemblies that are defective
• Shroud mount bars: Frame support bars that break or are defective
• Smith bar components: Smith bar end caps, guides, or supports with defects
• Adjustment mechanisms: Height adjusters, angle adjusters, or locking mechanisms that fail
• Frame hardware: Bolts, pins, or structural fasteners that are missing or defective

Major structural issues are rare but fully covered if they occur due to manufacturing defects.

Electronic Components

For equipment with electronic features, defective electronics are covered:

Covered Electronic Issues:

• Console assemblies: Display screens or consoles that malfunction
• Displays: LED or LCD displays that fail or have defects
• Buttons and controls: Control buttons that don't work properly
• Wiring: Internal wiring issues causing malfunction

Electronics must malfunction due to a defect, not from water damage, impacts, or misuse.

Missing Parts from Delivery

If your equipment arrives incomplete, the warranty covers getting those missing parts to you:

Covered Missing Part Scenarios:

• Parts missing from the original shipment
• Incomplete assemblies discovered during setup
• Factory packaging errors where parts weren't included
• Missing hardware packs, bolts, or small components

Timeline: Report missing parts within 30 days of delivery for fastest processing. Missing parts ship within 1-2 business days once reported.

Not covered: Parts lost after you've unpacked and assembled the equipment are not covered as missing parts - those would need to be purchased as replacements.

Shipping Damage Coverage

The warranty covers equipment or parts damaged during the original delivery shipment:

Shipping Damage Coverage:

• Equipment damaged in transit from manufacturer to you
• Parts broken due to rough handling by shipping carrier
• Crushed or damaged packaging causing equipment damage

Requirements for shipping damage claims:

1. Report damage within 7 days of delivery
2. Provide photos of damaged packaging (box, wrapping, exterior damage)
3. Provide photos of damaged contents (the actual equipment damage)
4. Contact [email protected] with "Shipping Damage" in subject line

Shipping damage claims may take longer to process as CENTR coordinates with the shipping carrier, but you'll receive replacement parts once the claim is verified.

Treadmill-Specific Parts

For treadmill models (Runr-S, T7), the warranty covers:

Covered Treadmill Parts:

• Rear rollers with defects
• Belt assemblies that are defective
• Safety handles that break or malfunction
• Console and display issues
• Water bottle holders that break
• Hardware and fasteners

Treadmill belts that wear out after extended use (typically 1-2+ years) are considered normal wear, but defective belts within the warranty period are covered.

Repair vs. Replacement

CENTR's warranty policy provides replacement parts rather than repair services:

• Replacement parts shipped: You receive a new part to install yourself
• No return required: In most cases, you don't need to return the damaged part
• Installation instructions: Assembly manuals and diagrams available at https://inspirefitness.com/pages/product-manuals-and-videos
• Support available: If you need help installing, contact support for guidance

This approach gets you back to working out faster than sending equipment away for repairs.

How Coverage Works in Practice

When you have a covered warranty issue:

1. Contact support with photos of the defective part
2. Support verifies the issue is a covered defect (not normal wear or misuse)
3. Your purchase date is checked against warranty period
4. Replacement part order is processed (free part, shipping free or $15-$20 depending on purchase date)
5. Parts ship within 1-2 weeks (or 1-2 days for missing parts)
6. You receive tracking when parts ship
7. You install the replacement part yourself (or with support guidance)

The process is designed to be straightforward and get you the parts you need quickly.

Documentation for Warranty Claims

To ensure your covered issue is processed quickly, have ready:

• Photos of the defect: 2-3 clear photos showing the problem from different angles
• Serial number: Located on equipment frame (usually a sticker on main frame)
• Purchase date: Order confirmation, receipt, or approximate date
• Part description: Name or description of defective part (support can help identify)
• Model number: Your equipment model (FT2, M5, Centr 3, etc.)

With this information, support can quickly verify coverage and process your replacement.

Questions About Coverage?

If you're not sure whether your issue is covered, contact CENTR support for verification:

Email: [email protected] (include photos of the issue)
Phone: 714-738-1729 (Monday-Friday, business hours Pacific Time)

The support team will review your photos and determine if the issue is a covered defect or normal wear. If covered, they'll process your replacement right away.