What information do I need to file a warranty claim?Updated a month ago

Quick Answer

To file a warranty claim, you need: serial number (on equipment frame), purchase date, 2-3 clear photos of the damaged or defective part, equipment model (FT2, M5, etc.), and your shipping address with phone number. Proof of purchase is helpful but not always required - your serial number can often verify warranty status.

Required Information (Must Have)

These items are essential for processing any warranty claim:

1. Serial Number

Your equipment's unique identifier is the most important piece of information.

• Where to find it: Sticker or metal plate on main frame or base of equipment
• Typical location: Rear frame member or base of machine
• Format: Usually 4-XX-XX-XXXXXX
• Label: May say "S/N:", "Serial Number:", or "Serial:"
• Why needed: Verifies your equipment model, manufacturing date, and warranty eligibility

Can't find your serial number? Take photos of your equipment from multiple angles and email to [email protected] - support will guide you to the typical location for your specific model.

2. Purchase Date

The date you bought the equipment determines warranty coverage.

• Exact date preferred: From order confirmation, receipt, or invoice
• Approximate date acceptable: "Purchased in June 2024" or "About 8 months ago"
• Why needed: Determines if you're within 1-year warranty period and 2-year free shipping benefit
• Don't have exact date? Serial number may help verify - provide approximate timeframe

3. Photos of the Issue

Clear photos showing the problem are required for damaged or defective parts.

• How many: 2-3 photos from different angles
• What to show: The damaged area, defect, or broken part clearly visible
• Photo quality: Clear enough to see the issue - not blurry
• Include context: Show how part connects to equipment if possible
• Why needed: Helps support verify issue is covered and identify exact replacement part

For shipping damage: Also include photos of damaged packaging.

4. Equipment Model/Product Name

• Examples: "FT2 Functional Trainer", "M5 Multi-Gym", "Centr 3 Home Gym"
• Why needed: Ensures correct replacement parts are sent

5. Shipping Address and Phone Number

Where replacement parts should be sent and how delivery carrier can contact you.

Contact CENTR Support

Email: [email protected]
Phone: 714-738-1729
Hours: Monday-Friday, business hours (Pacific Time)