How long is the warranty on CENTR equipment?Updated a month ago

Quick Answer

CENTR fitness equipment comes with a 1-year warranty from the date of purchase for residential use. The warranty starts when you buy the equipment and covers manufacturing defects in parts. As a bonus, CENTR offers a special 2-year free shipping benefit - if your equipment is less than 2 years old, you get free replacement parts with free shipping.

Standard Residential Warranty Period

Duration: 1 Year from Purchase Date

When you purchase CENTR fitness equipment for home use, your warranty coverage begins on the purchase date and lasts for one full year. This 1-year period covers manufacturing defects and quality issues with equipment parts.

Important Timeline Details:

• Warranty starts on your purchase date (not delivery date)
• Lasts exactly 12 months from purchase
• Applies to equipment used residentially (in your home)
• Covers all CENTR fitness equipment models

Special 2-Year Shipping Benefit

Even though the standard warranty is 1 year, CENTR provides a special courtesy benefit for equipment purchased within the last 2 years:

Within 2 Years of Purchase:

• Free replacement part
• Free shipping (no charge to you)
• Full warranty coverage with no shipping fees

1-2 Years from Purchase:

• Free replacement part (still covered under extended benefit)
• You pay shipping only ($15-$20)
• Part is free, shipping is your only cost

Over 2 Years from Purchase:

• Out of warranty period
• Parts available for purchase ($20-$60 depending on part)
• Shipping additional ($15-$20)

This 2-year shipping benefit means you get extra value beyond the standard 1-year warranty period.

When the Warranty Starts

Your warranty period begins on your purchase date, which is:

• The date your order was placed (for online purchases)
• The date on your receipt (for retail purchases)
• The date on your invoice (for dealer purchases)

Your warranty does NOT start from the delivery date - it starts when you purchased the equipment. Keep your order confirmation or receipt as proof of purchase date.

When the Warranty Expires

Your standard warranty expires exactly 1 year after your purchase date.

Example:

• Purchase date: January 15, 2025
• Warranty expires: January 15, 2026
• 2-year shipping benefit expires: January 15, 2027

After the warranty expires, you can still purchase replacement parts - the warranty expiration doesn't mean you can't get parts, it just means they're no longer free.

Commercial Use Warranty

If you purchased equipment for commercial use (gym, fitness studio, office, etc.), your warranty terms may be different:

Commercial Warranty Details:

• Duration varies by product and purchase channel
• Some commercial equipment includes extended warranties (up to 10 years for parts on certain models like the M5.2)
• Requires proof of purchase from authorized commercial dealer
• May require commercial purchase documentation

To verify your commercial warranty: Contact support at [email protected] with your serial number and proof of purchase. The support team will look up your specific equipment and verify the warranty terms applicable to your purchase.

Warranty by Purchase Location

Your warranty period is the same regardless of where you bought your equipment:

Direct from CENTR.com: 1-year warranty from purchase date

Costco: 1-year warranty from purchase date (Costco receipt required for verification)

Walmart: 1-year warranty from purchase date (applies to Walmart Workout Kit and other products)

Authorized Dealers: 1-year residential or extended commercial warranty (depends on dealer and equipment model)

All purchases receive the same standard warranty, but verification may take slightly longer for third-party retailer purchases as the support team needs to verify through their systems.

Extended Warranty Options

CENTR does not currently offer extended warranty purchases for residential equipment beyond the standard 1-year coverage and 2-year shipping benefit.

However, the good news is that replacement parts remain available for purchase even after your warranty expires, so you can continue to maintain and repair your equipment long-term.

Checking Your Warranty Status

To find out if your equipment is still under warranty:

1. Locate your purchase date from your order confirmation or receipt
2. Count forward 1 year from that date for standard warranty
3. Count forward 2 years for the shipping benefit period

Don't have your receipt? Contact support with your serial number. The serial number on your equipment can often determine the manufacturing date and help verify if you're still within the warranty period.

What Happens After Warranty Expires?

When your 1-year warranty expires, you don't lose access to parts and support:

• Parts remain available: You can purchase any replacement part you need
• Pricing is reasonable: Most parts cost $20-$60 plus shipping
• Same quality parts: Genuine CENTR replacement parts, same as warranty replacements
• Support continues: The support team still helps you identify parts and process orders

Many customers continue using their CENTR equipment for 5-10+ years by purchasing replacement parts as needed after the warranty period.

Need to Verify Your Warranty?

If you're unsure about your warranty status or have questions about your specific equipment's coverage, contact CENTR support:

Email: [email protected]
Phone: 714-738-1729 (Monday-Friday, business hours Pacific Time)

Have your serial number and approximate purchase date ready. The support team can look up your equipment and confirm your exact warranty status and expiration date.