What are the community guidelines and rules?Updated a month ago

Our Community Vision

CENTR is committed to creating a positive, supportive community where members can connect, share their fitness journeys, encourage each other, and engage in constructive conversations. Whether you're participating in our Facebook group, commenting on Instagram, or interacting in our app community features, we want everyone to feel welcome, respected, and motivated.

These guidelines apply to all CENTR community spaces, including Facebook, Instagram, Twitter, YouTube, TikTok, and any in-app community features. By participating in CENTR communities, you agree to follow these standards.

Where These Guidelines Apply

These community standards govern behavior across all CENTR-affiliated spaces:

Facebook: Private member groups and public CENTR pages
Instagram: Posts, stories, comments, and direct messages on official CENTR accounts
Twitter: Tweets, replies, and mentions involving CENTR
YouTube: Comments on CENTR videos and community posts
TikTok: Comments and interactions on CENTR content
App Community Features: Any social or community features within the CENTR app
Help Center: Comments and feedback on support articles

Expected Behavior

We encourage community members to:

Be supportive: Encourage fellow members in their fitness journeys. Celebrate achievements, offer motivation during challenges, and create a positive atmosphere
Stay respectful: Treat all community members, trainers, and staff with courtesy and respect. Disagree constructively without personal attacks
Keep it relevant: Share content related to fitness, wellness, nutrition, mental health, and the CENTR program. Stay on topic for the community space you're in
Protect privacy: Don't share other people's personal information, photos, or details without their explicit permission
Be authentic: Share genuine experiences, progress, and questions. Be honest in your interactions
Give credit: When sharing content created by others, give proper attribution and credit
Ask questions: If you're unsure about program details, form, or equipment, ask! The community and our team are here to help
Share constructively: Provide helpful feedback and suggestions in a constructive manner

Prohibited Content and Behavior

To maintain a safe and welcoming environment, CENTR will remove content and may restrict access for users who post or engage in:

Offensive or Harmful Content

Offensive, obscene, or abusive language or images: Content that is vulgar, sexually explicit, or designed to shock or offend
Harassment or bullying: Targeting individuals with sustained negative attention, mockery, or intimidation
Threatening or defamatory content: Threats of violence, harm, or content that makes false, damaging claims about individuals
Hate speech or discrimination: Content that attacks people based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or other protected characteristics
Personal attacks: Attacking someone's character, appearance, or personal life rather than addressing their ideas

Privacy Violations

Sharing personal information: Posting someone else's contact details, address, financial information, or private communications without permission
Disclosing membership details: Sharing other members' subscription information, account details, or private messages
Posting without consent: Sharing photos or information about other people without their explicit permission

Spam and Misuse

Spam: Repeatedly posting the same or similar content across multiple posts or threads
Off-topic content: Persistent posting of irrelevant material that derails conversations or clutters community spaces
Promotional content: Advertising products, services, or competing fitness programs without authorization
Reposting after removal: Repeatedly posting content that has been removed by moderators, despite receiving a reply or warning from CENTR-affiliated accounts

Misinformation and Dangerous Content

Medical advice: Providing medical diagnoses, prescribing treatments, or offering medical advice. Always direct members to consult qualified healthcare professionals
Dangerous fitness advice: Promoting unsafe training practices, extreme diets, or techniques that could cause injury
False claims about CENTR: Making misleading, deceptive, or false statements about CENTR products, services, trainers, or policies
Impersonation: Pretending to be CENTR staff, trainers, or other community members

Inappropriate Uses

Commercial solicitation: Using community spaces primarily for selling products or recruiting for other programs
Copyright infringement: Sharing copyrighted content (videos, images, music) without permission or proper licensing
Inappropriate content: Anything CENTR determines to be inappropriate for a fitness and wellness community

Content Moderation

CENTR reserves the right to moderate all community spaces:

Content review: Our team monitors community spaces and reviews reported content
Content removal: We will remove content that violates these guidelines without prior notice
No endorsement: CENTR does not endorse the opinions, comments, or any other content posted by users in community spaces
Moderation discretion: Final decisions about content appropriateness rest with CENTR moderators and staff

Reporting Violations

If you see content or behavior that violates these guidelines, please report it:

Facebook: Use the "Report" feature on the specific post or comment
Instagram: Tap the three dots on a post or comment and select "Report"
Twitter: Click the three dots on a tweet and select "Report Tweet"
YouTube: Click the three dots next to a comment and select "Report"
TikTok: Press and hold on a comment, then tap "Report"

Direct to CENTR

For serious violations or if platform reporting doesn't resolve the issue:

Email [email protected] with "Community Guidelines Violation" in the subject line
Include: The platform where the violation occurred, username of the person involved, a description of the violation, screenshots if possible, and the date/time of the incident
Our team will investigate and take appropriate action

Consequences for Violations

CENTR takes community guidelines seriously. Depending on the severity and frequency of violations, consequences may include:

First Offense (Minor Violations)

Content removal: The violating post or comment is deleted
Warning: A direct message or comment from CENTR moderators explaining the violation
Guidance: Education about community guidelines and expected behavior

Repeated Violations

Temporary suspension: Restricted access to CENTR community spaces for a defined period (typically 7-30 days)
Comment restrictions: Ability to comment disabled while viewing access remains
Post approval required: All posts must be approved by moderators before appearing in the community

Severe or Persistent Violations

Permanent ban: Complete removal from all CENTR community spaces
Account restrictions: Blocking from CENTR social media accounts
Legal action: For threats, harassment, or illegal activity, we may report to appropriate authorities

CENTR reserves the right to remove page or group access to users who repeatedly breach these guidelines, regardless of warnings issued.

Account vs. Community Access

Important distinction:

Community bans affect social spaces only: Being banned from community features or social media does not affect your CENTR subscription or app access
Subscription remains active: You can still use all app features, workouts, and meal plans
Support access maintained: You can still contact support at [email protected] for account or technical issues

Community violations and account suspensions are separate matters handled independently.

Appeals Process

If you believe your content was removed or you were restricted in error:

Email [email protected] with "Community Guidelines Appeal" in the subject line
Include: Your username, the platform involved, date of the action, description of the removed content or restriction, and why you believe it was in error
Our team will review the appeal within 5-7 business days
You'll receive a response explaining the decision

Appeal decisions are final. Repeated frivolous appeals may result in additional restrictions.

Special Note on Fitness and Medical Advice

While we encourage members to share their experiences and support each other:

Not a substitute for professional advice: Community suggestions should never replace guidance from qualified healthcare providers, physicians, or certified fitness professionals
Encourage professional consultation: When members ask about injuries, medical conditions, or concerning symptoms, always recommend they consult appropriate professionals
Share experiences, not prescriptions: It's fine to share "This worked for me" but not "You should do this" for medical or health issues
CENTR trainers provide guidance: Follow the program as designed by our certified professionals

Protecting Intellectual Property

CENTR strictly forbids:

Recording and sharing workouts: Don't record and redistribute CENTR workout videos
Sharing login credentials: Don't share your account access with non-subscribers
Copying meal plans: Don't copy and distribute CENTR's proprietary meal plans and recipes outside the platform
False claims: Any false, misleading, or deceptive claims regarding CENTR brand, products, or services will be deleted immediately and may result in legal action

Changes to Guidelines

CENTR may update these community guidelines as our community grows and evolves. Continued participation in CENTR community spaces constitutes acceptance of updated guidelines. We'll communicate significant changes through our official channels.

Creating a Positive Community Together

These guidelines exist to ensure CENTR remains a welcoming, motivating space for everyone pursuing their fitness and wellness goals. The vast majority of our community members are supportive, respectful, and positive contributors. Thank you for helping us maintain this environment.

If you have questions about these guidelines or need clarification about whether specific content is appropriate, contact us at [email protected]. We're here to help ensure everyone can participate positively in the CENTR community.

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