Will I be charged during my free trial?Updated 2 months ago

Quick Answer

No, you will not be charged during your free trial period. Your credit card is required for account verification, but no charges will be processed while your trial is active. You can cancel anytime during the trial without being charged.

Why a Credit Card is Required

When you sign up for a CENTR free trial, you'll be asked to provide credit card information. This is a standard requirement for several important reasons:

• Account Verification: The card verifies your identity and secures your account access
• Seamless Continuation: If you choose to continue your membership after the trial, you won't need to re-enter payment details
• Prevents Abuse: Helps prevent multiple trial signups from the same person

Important: Even though you must provide a credit card, no charges will be processed during your trial period.

Credit Card Charging Policy

During Your Free Trial

• No charges: Your card will not be charged at any point during the trial period
• Full access: You get complete access to all CENTR content without any payment
• Cancel anytime: You can cancel at any point during the trial and will never be charged

After Your Trial Ends

Billing only occurs if your trial expires AND you have not cancelled your subscription. Here's the timeline:

• Trial End Date: Your trial period has a specific end date (shown when you sign up)
• Automatic Conversion: If you don't cancel before the trial ends, your subscription automatically converts to a paid membership
• First Charge: Your credit card will be charged on the day after your trial expires, at the standard subscription rate for the plan you selected
• Ongoing Billing: Charges continue on your billing cycle (monthly, quarterly, or annually depending on your plan) until you cancel

Trial Periods by Type

Standard Free Trial

• Duration: Typically 7 days
• No charge: For the entire 7-day period
• First charge: Only occurs on day 8 if you haven't cancelled

Equipment Bundle Trial (3 Months)

• Duration: 3 full months (90 days)
• Code format: CENVZ + alphanumeric characters
• No charge: For the entire 3-month period
• First charge: Only occurs after the 3-month period ends, if you haven't cancelled

Corporate/Wellness Trial (12 Months)

• Duration: 12 full months (1 year)
• Code format: CENWA + alphanumeric characters
• No charge: For the entire 12-month period
• First charge: Only occurs after the 12-month period ends, if you haven't cancelled

How to Cancel Before Being Charged

To avoid any charges, simply cancel your subscription before your trial period ends. The cancellation process depends on where you signed up.

If You Signed Up at Centr.com (Web)

Contact our support team at [email protected] and request cancellation. Our team will process your cancellation immediately and confirm that no charges will occur.

If You Signed Up Through Apple App Store (iOS)

1. Open Settings on your iPhone or iPad
2. Tap your name at the top
3. Select "Subscriptions"
4. Find CENTR in your subscription list
5. Tap "Cancel Subscription"
6. Confirm cancellation

Important: Cancel at least 24 hours before your trial ends to ensure the cancellation processes before any charges occur.

If You Signed Up Through Google Play (Android)

1. Open the Google Play Store app
2. Tap your profile icon in the top right
3. Select "Payments & subscriptions" → "Subscriptions"
4. Find CENTR and tap it
5. Tap "Cancel subscription"
6. Follow the prompts to confirm

Important: Cancel at least 24 hours before your trial ends to ensure the cancellation processes before any charges occur.

What Happens If You Cancel During the Trial

• No charges: You will never be charged if you cancel before the trial ends
• Access continues: Even after cancelling, you keep full access to CENTR until your trial period officially expires
• No penalties: There are no fees or penalties for cancelling during a trial
• Data saved: Your workout history and progress are saved if you decide to reactivate later

Trial End Reminders

CENTR will send you a notification before your trial period ends to remind you that:

• Your trial is ending soon
• Billing will begin on a specific date if you don't cancel
• How to cancel if you choose to do so

Pay attention to these reminders so you can make an informed decision about continuing your membership.

Common Questions

I see a pending charge on my card—is that normal?

Some banks show a temporary authorization hold when you enter your card details. This is not an actual charge and will disappear within a few days. You will not be charged unless your trial expires without cancellation.

What if I forget to cancel before my trial ends?

If you're charged after your trial ends and you didn't intend to continue, contact us right away at [email protected]. The refund policy depends on where you subscribed:

• Web subscriptions: Contact [email protected] to request a refund
• Apple subscriptions: Request a refund through Apple at reportaproblem.apple.com
• Google Play subscriptions: Request a refund through Google Play Store

Can I cancel and restart a trial later?

Trials are typically one-time offers per account. If you cancel during your trial and want to rejoin later, you would need to start a paid subscription.

Will I receive a confirmation that I won't be charged?

Yes. When you cancel your subscription during the trial period, you'll receive a confirmation (via email or in your account settings) that your subscription has been cancelled and no charges will occur.

Need More Help?

If you have questions about trial billing, charges, or cancellation, contact our support team at [email protected]. We're here to help ensure you understand exactly when and how billing works for your CENTR subscription.