How do I cancel if CENTR isn't for me?Updated 2 months ago

Quick Answer

Cancellation depends on where you subscribed. If you subscribed at centr.com, contact [email protected] for cancellation. If you subscribed through the Apple App Store, cancel in iPhone Settings → Subscriptions. If you subscribed through Google Play Store, cancel in the Play Store app under Subscriptions.

Identifying Your Subscription Type

Before cancelling, determine where you originally subscribed:

Web subscription: Signed up at centr.com
Apple subscription: Signed up through the CENTR iOS app or App Store
Google subscription: Signed up through the CENTR Android app or Play Store

Not sure? Check your email for receipts:

Emails from "Centr" or "[email protected]" = Web subscription
Emails from "Apple" or "Receipt from Apple" = Apple subscription
Emails from "Google Play" = Google Play subscription

Cancelling Web Subscriptions (centr.com)

How to Cancel

Email support at [email protected]
Subject line: "Cancel Subscription" or similar
Include: The email address associated with your account
Request: State that you want to cancel your subscription

What Happens Next

Support team processes cancellation immediately (typically within 24-48 hours)
You'll receive confirmation email: "We've now processed the cancellation on your behalf and no further payments will be taken"
Your access continues through the end of your current billing period
No additional charges occur

Access After Cancellation

You keep full access until the end of your paid period
No prorated refunds—you get what you paid for
Example: Cancel on Oct 15, monthly billing on 30th → Access continues through Oct 30

Cancelling Apple App Store Subscriptions

How to Cancel on iPhone or iPad

Open Settings on your iPhone or iPad
Tap your name at the top of the screen
Select "Subscriptions"
Find CENTR in your subscription list
Tap "Cancel Subscription"
Confirm cancellation when prompted

Important Timing

Cancel at least 24 hours before your renewal date
This ensures cancellation processes before the next charge
Last-minute cancellations may not process in time

Access After Cancellation

Your access continues until the end of your current billing period
No additional charges occur after cancellation
You can resubscribe anytime through the App Store

Refund Requests

For refunds on Apple subscriptions:

Go to reportaproblem.apple.com
Sign in with your Apple ID
Find the CENTR charge and request a refund
Apple reviews and decides on refund requests

Cancelling Google Play Subscriptions

How to Cancel on Android

Open Google Play Store app
Tap your profile icon in the top right
Select "Payments & subscriptions"
Tap "Subscriptions"
Find CENTR and select it
Tap "Cancel subscription"
Follow prompts to confirm cancellation

Important Timing

Cancel at least 24 hours before your renewal date
This ensures cancellation processes before the next charge
Cancellations are effective at the end of your current billing period

Access After Cancellation

Your access continues until the end of your current billing period
No additional charges occur after cancellation
You can resubscribe anytime through Google Play Store

Refund Requests

For refunds on Google Play subscriptions:

Open Google Play Store app
Navigate to your subscription history
Find the CENTR charge
Request a refund through Google's process
Google reviews and decides on refund requests

Cancelling During Free Trial

If you're still on your free trial:

Web Trials

Email [email protected] to cancel
Access continues through end of trial period
No charges occur if cancelled before trial expires

Apple/Google Trials

Cancel through Settings/Play Store (same process as above)
Cancel at least 24 hours before trial ends
No charges occur if cancelled in time

What Happens When You Cancel

No immediate loss of access: Continue using CENTR through your paid period
No future charges: Billing stops after current period ends
Data saved: Your workout history and progress are saved
No penalties: No fees or penalties for cancelling
Reactivation option: You can rejoin anytime at standard pricing

Cancellation Timeline

Understanding when access ends:

Monthly plan: Access ends on next monthly billing date
Quarterly plan: Access ends at end of 3-month period
Annual plan: Access ends at end of 12-month period
Trial: Access ends when trial period expires

Troubleshooting Cancellation Issues

Can't Find Subscription in Apple Settings

Ensure you're signed in with the correct Apple ID
Check if you subscribed through a different Apple account
Try restarting your device and checking again

Can't Cancel in Google Play

Verify you're using the Google account used for subscription
Check if subscription was through a different Google account
Ensure Play Store app is updated

No Response from Support (Web)

Check spam/junk folder for response
Wait 48 hours before following up
Reply to your original email if needed
Ensure you emailed [email protected] (correct address)

Cancellation Confirmation

How you'll know cancellation was successful:

Web Subscriptions

Email confirmation from support team
Message stating no further payments will be taken

Apple Subscriptions

Subscription shows as "Expires on [date]" instead of "Renews on [date]"
Visible in Settings → Subscriptions

Google Subscriptions

Subscription status changes to cancelled
Shows expiration date instead of renewal date
Visible in Play Store → Subscriptions

Reactivating After Cancellation

If you change your mind:

Before access ends: May be able to undo cancellation (contact support or check store settings)
After access ends: Resubscribe at centr.com or through your app store
Pricing: Standard current pricing applies (no trial for returning members)
Your data: Previous workout history and progress are restored

Alternatives to Cancelling

Consider these options before cancelling:

Pause subscription: Some platforms offer pause options (contact support for availability)
Change to monthly: Lower commitment if you're on quarterly/annual
Try different content: Explore workout types or meal plans you haven't tried
Adjust your schedule: CENTR has 5-15 minute workouts for busy periods

However, if CENTR isn't the right fit, cancellation is always an option with no penalty.

Common Cancellation Questions

Will I get a refund if I cancel?

Generally no prorated refunds. You keep access through the end of your paid period. However, you can request refunds through support (web) or Apple/Google (app store subscriptions).

Can I cancel anytime?

Yes. There are no long-term contracts or cancellation penalties. Cancel whenever you choose.

What if I cancel by accident?

Contact support immediately or check your subscription settings to reactivate before access ends.

Need Help Cancelling?

If you're having trouble cancelling or have questions about the process, contact support at [email protected]. The team can guide you through cancellation for your specific subscription type.

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