How do I redeem a promo code or gift subscription?Updated 2 months ago

Quick Answer

Promotional codes must be redeemed at centr.com website only—they do not work in the Apple App Store or Google Play Store. You'll need to select the subscription plan that matches your code type (Quarterly for 3-month codes, Annual for 12-month codes) and enter your code at the payment page.

Types of Promotional Codes

CENTR offers two types of activation codes that provide free trial access:

3-Month Trial Codes (Equipment Bundles)

Code Format: CENVZ followed by 9 alphanumeric characters (example: CENVZ4AA3T2SY)
Included With: Walmart Workout Kit, Costco home gym equipment, Inspire Fitness FT2, CENTR Home Gym series, CENTR Recovery Kit, Slam Ball sets, Wolverson Fitness equipment (UK), and other CENTR-branded fitness equipment
Duration: 3 months of free access to CENTR
Code Location: QR code card inside equipment box with backup alphanumeric code printed below the QR code

12-Month Promotional Codes (Corporate & Wellness)

Code Format: CENWA followed by 9 alphanumeric characters (example: CENWA00TX68RI)
Distributed Through: Corporate wellness programs, employer health benefits partnerships, select Costco equipment bundles with 1-year subscription, and special promotional partnerships
Duration: 12 months of free access to CENTR

How to Redeem Your Promotional Code

CRITICAL: Codes only work at centr.com website. Do not attempt to redeem codes in the Apple App Store or Google Play Store—they will not work.

Step-by-Step Redemption Process

Go to centr.com - Use any web browser on desktop or mobile device
Create your account or log in - Use the email address you want associated with your CENTR subscription. If you already have a CENTR account with that email, you may need to contact support first.
Proceed to the subscription/payment page - Navigate through the signup flow until you reach the subscription plan selection screen
CRITICAL: Select the plan matching your code type - This is the most common mistake:
- 3-month codes (CENVZ...): Select "Quarterly (3 Month)" plan
- 12-month codes (CENWA...): Select "Annual (12 Month)" plan
- Do NOT select Monthly plan or any other plan—the code will show as invalid
Enter your activation code - Look for the "Promotional Code" or "Discount Code" field on the payment page. Enter your code exactly as shown (no spaces, match capitalization).
Click Apply - The code should be accepted and show $0.00 charge for the trial period
Enter your credit card information - A credit card is required even with a promotional code. You will NOT be charged during the trial period, but the card is needed for verification.
Complete registration - Verify no payment is being processed during the trial period and complete the signup
Download the CENTR app - Download from iOS App Store or Google Play Store and log in with the same email you used for redemption
Set up your equipment in the app - Navigate to Profile Settings → "My Equipment" section and add the equipment you purchased so the app can filter workouts to match what you have available

Common Issues and Solutions

"Invalid Code" or "Not Valid" Error

This is the most common issue when redeeming promotional codes.

Most Common Cause: Wrong plan selected

If you have a 3-month code (CENVZ...) but selected Annual or Monthly plan → Change to Quarterly (3 Month) plan
If you have a 12-month code (CENWA...) but selected Quarterly or Monthly plan → Change to Annual (12 Month) plan
The plan selection MUST match your code type

Other Possible Causes:

Code entered incorrectly: Check for typos, extra spaces, or character confusion (0 vs O, 1 vs I)
Attempting redemption in app store: Codes only work at centr.com, not in Apple App Store or Google Play Store
Existing CENTR account: Your email may already have an account that's blocking new code redemption—contact support for assistance

Solution: If you've verified the plan selection is correct and you're at centr.com, contact support at [email protected] for a replacement code.

QR Code Doesn't Scan or Work

Many equipment bundles include a QR code on the activation card for easy redemption.

If QR code fails:

Look for the backup alphanumeric code printed below the QR code on the card
Manually enter this code at centr.com following the redemption steps above

If no backup code is printed: This is a packaging error. Contact support at [email protected] with details about your equipment purchase, and they will generate a new code for you.

"Code Already Used"

Each code can typically only be used once per account.

Possible causes:

You already redeemed a code on this account
Someone else used this code (if it was a gift or shared card)
You attempted redemption multiple times and it was accepted previously

Special case: If you purchased multiple equipment items (example: FT2 for yourself plus Recovery Kits as gifts), support can manually apply multiple codes to your account. Contact [email protected] with proof of purchase.

Sometimes a code is accepted initially but then removed or marked expired when you update payment information or navigate between screens.

Solution: Contact support at [email protected] and they will generate a new replacement code with the same duration.

Signed Up But Got Wrong Trial Length

Example: You have a 3-month code but only received a 7-day trial.

Cause: The code wasn't entered or applied correctly during checkout.

Solution: Contact support at [email protected] with your account email and code details. They can manually extend your trial to the correct duration.

Can't Find Where to Enter the Code

The promotional code field only appears on the payment/subscription page during signup.

Steps:

Complete account creation with your email
Proceed through the signup flow
The code field appears when you reach subscription plan selection and payment information
Look for "Promotional Code", "Discount Code", or "Activation Code" field

Credit Card Requirements

Why a credit card is required:

Credit card verification is required even when using a promotional code
The card will NOT be charged during your trial period (3 months or 12 months)
You can cancel anytime during the trial and will never be charged
Automatic billing only begins AFTER your trial period ends, and only if you haven't cancelled

When charges occur:

3-month codes: No charge for 3 months. First charge occurs only after 3 months if you don't cancel
12-month codes: No charge for 12 months. First charge occurs only after 12 months if you don't cancel

After Redemption: Setting Up Your Equipment

Once you've successfully redeemed your code and downloaded the CENTR app:

Open the CENTR app and log in
Navigate to your Profile (usually bottom right icon)
Find "My Equipment" or "Equipment" section in settings
Add the equipment you purchased (FT2, resistance bands, dumbbells, home gym, etc.)
The app will now filter workouts to show only exercises you can do with your available equipment

Need Help Redeeming Your Code?

If you're experiencing issues redeeming your promotional code, contact our support team at [email protected] with the following information:

The email address you're using (or want to use) for your CENTR account
Your code type: 3-month (CENVZ...) or 12-month (CENWA...)
Where the code came from (which equipment purchase or corporate program)
The exact error message you're seeing
Which plan you selected (Monthly, Quarterly, or Annual)
Whether you're redeeming at centr.com or tried elsewhere

Our support team will generate a new activation code for you with complete redemption instructions and help ensure you get your full trial period.

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